how to increase sales thanks to it solutions?
TRANSCRIPT
Full focus on customers is currently even more important
than ever before. After all, it is the customer who chooses
the product.
Focus on customers
It is, therefore, worth using innovative solutions that help
discover customers’ needs and address appropriate
products to them.
See an overview of the most important solutions
based on mobile and cloud technologies that
improve the management of customer relations
and impact the effectiveness of sales
departments.
IT solutions for the sales sector
Success Factors
Success Factors supports the determination and fulfilment of salespeople's goals.
Employees’ commitment can be measured through the level of fulfilment of goals, so
the evaluation of results of their work is clear and objective.
The resulting promotion culture also influences employees’ motivation and loyalty.
Thus, SF helps to retain the most highly skilled people.
Success Factors
SF supports recruitment and training processes and makes it possible to create an
internal communication platform, which promotes free exchange of information and
experiences between employees.
The simplification and automation of HR processes leads also to better employee
productivity.
SAP CRM
SAP CRM software will allow you to treat each customer individually. It will help you
collect information about your co-operation with customers so far and the
preferences of individual persons and companies.
If you get to know your customers well, you will be able to offer them exactly what
they expect without losing time on analysing their needs in each case.
SAP CRM
CRM will allow you to organise the work of the sales department and the customer
service section in an easy manner. Thanks to the cohesive customer contact system,
each of your employees will know whom, when and how he should serve.
Apart from that, SAP CRM solutions operate in the cloud, so the data of your
company and its customers will always be safe.
C4C
C4C influences the entire sales process – from the first contact with the customer,
becoming familiar with his needs, the building of the after-sales relationship, to the
encouragement of customers to express their opinions via social media.
Thus, it supports the work of all departments and teams that are in direct contact
with the customer: sales, servicing (after-sales service) and marketing.
Thanks to the automation of management of contacts and relations with customers
and the possibility of grouping customers according to their common characteristics,
sales processes are carried out more effectively. C4C provides full access to
information about customers, making it easier to address a personalised offer to
them. Helps to maintain long-term relations with customers via different channels.
C4C
SAP FIORI
SAP Fiori is an application where the user and his experience are the most important.
It helps to make most frequently used SAP functionalities available via web browser
on mobile and stationary devices. Navigation in SAP Fiori is very intuitive. The
simplification and automation of processes contributes to better productivity and
engagement of users.
What all of these solutions have in common is the use of
modern ways of generating customer engagement, including
mobile technologies, user-friendliness and rich cloud
functionalities.
The use of these tools guarantees sales successes and
satisfactory relations with customers.
What do these solutions have in common?
More information:
www.hicron.com