how to improve quality-of-hire and efficiency using web 2.0 reference-checking
DESCRIPTION
ERE Webinar from 10/18/11 presented by Jack Kramer.TRANSCRIPT
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Revolu'onized Assessments for Business
SkillSurvey Pre-‐Hire 360™
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1 minute
5 minutes
10 minutes
2 seconds
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About Us: SkillSurvey
• Inventor of web-‐based reference checking with a patent pending • Providing Reference SoluEons since 2002 • 25,200+ Candidates in September
– September 2010 – 14,200+ – 151,000+ people experienced the SkillSurvey process
• 490+ customers • 220+ surveys in current inventory
– Cynthia Hedricks, PhD, Chief AnalyEcs Officer – 18 Surveys for IT roles, 12 for Sales roles, 9 for Customer Service roles, 19 for
Finance roles, 68 Clinical and Healthcare related roles
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Financial Services & Insurance
Engineering & Construction
Consumer Products & Retail
Energy & Utilities HR Related
Gov, Non-Prof & Edu Services & IT Pharma & Medical
Manufacturing
Healthcare
Sample Clients & Partners
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Customers for Today’s Audience
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Quality of Hire Behaviors
TradiEonal Phone Checking
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Phone interview
Face to Face
Personality / Behavior Assessments
Resume
From Candidate PerspecEve – Today’s Approach
I’m terrific
I work really hard, weekends too!
I interview well
I’m a Team Player
Recruiter Candidate
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Phone interview
Face to Face
Personality / Behavior Assessments
Resume
From Reference PerspecEve – Today’s Approach
She’s terrific
I would hire her again, yes!
She works hard
She’ a Team Player
Recruiter Reference
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Phone interview
Face to Face
Personality / Behavior Assessments
Resume
A New PerspecEve – The New Paradigm
Dependability
Interpersonal Skills
Personality
Work Ethic
Teamwork
Integrity
References
Recruiter
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Comparison SkillSurvey Solution Typical Phone Check
More references 5+ business references 50% of which are former or
current Supervisors
2 to 3
Faster 1 to 2 days 3 to 5 days
Guide Hiring Managers Previous managers assisEng in leading interview
No
Pauses a hiring decision 5% -‐ 10% of candidates < 1% of candidates
Passive sourcing tools 5 references per candidate – warm leads
2-‐3 on paper or in ATS – not uElized
Compliant/Legal Risk Supports compliance with EEOC and OFCCP
Uncertain/Inconsistent
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Why You and SkillSurvey?
• Improve – Quality of Hire – Hiring Manager’s Interview EffecEveness – Efficiency – Passive Sourcing
• Drive – Compliance and Consistency
• Elevate Recruitment’s Role
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Improve Quality of Hire
0 10 20 30 40 50 60 70 80
Minimal
Moderate
Great
Percent
Dev
elop
men
tal N
eed
SkillSurvey References Perceive That 10% or more of Candidates Have Great Developmental Need
Avoidable, High Risk Candidates = over $420k in savings annually (see next slide)
Coachable, Moderate Risk Candidates = Interview and on-‐boarding assistance
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Hard ROI Example
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Johns Manville, a Berkshire Hathaway company, is a leading manufacturer and marketer of premium-quality building insulation, commercial roofing, roof insulation, and specialty products for commercial, industrial, and residential applications.
q 293 Candidates entered in 2010 q 30.33% with a moderate or great developmental need – medium or lower scoring q With SkillSurvey, avoided 6 hires at $70,000 salaries q Bad hire avoidance of a little less than 5% of external hires q Approximate $420,000 Cost Savings
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Improve Hiring Manager’s Interview EffecEveness
• Lack of consistency for hiring managers • Managers looking for differences in candidates • Probing quesEons driven by previous managers’ comments
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Low Scores Guide Targeted QuesEons
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Improve Efficiency – Time and Money
Recruiters Sou
rce Cand
idates
Screen to top 3 candidates
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• Improve efficiency – 'me and money • Six Sigma
ü From 60 work weeks to 4.8
0
10
20
30
40
50
60
Telephone SkillSurvey
Work weeks to reference check
2,272 job candidates
Use of SkillSurvey Pre-‐Hire 360® Resulted in a 92% Reduc'on in Time Spent Reference Checking
Improve Efficiency – Time and Money
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Passive Sourcing by the Numbers
Job opening
100
Candidates
300
References
1,500
An organization has 100 job openings
3 candidates apply on average for each job = 300 candidates
3 candidates SkillSurveyed and provide 5 references each = 1,500 potential contacts
85% of the 1,500 contacts opt in to learn about future career opportunities. 1,500 x .85 = 1,275 passive candidates
1 2 3 4
Talent Pipeline and Funnel • MulEplier Effect Based on Number of Candidates Screened
• Builds AutomaEcally
Industry Professionals with Whom To Network and Source
• “Great People Know Great People”
• “Warm Lead” vs. “Cold Lead”
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Increase Compliance and Consistency
• SkillSurvey reference feedback shows no differences between sub-‐groups – Helps support your efforts to remain EEOC and OFCCP compliant
• Standardized process • Eliminates risk
– In a decentralized environment, recruiters tend to do things their own way
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Why You and SkillSurvey?
• Clear ROI for Finance and Budgets – Quality of Hire – Turnover – Efficiency – Passive Sourcing
• Quickly Implement and Easy “Win” for HR • Elevate Recruitment’s Role
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1 minute
5 minutes
10 minutes
2 seconds
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Step 1: Enter Candidate Data
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Step 1a: Select Survey
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Step 1a: Select Survey
Send email to candidate
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Other Libraries: IT, Customer Service, Healthcare, Finance, etc
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Other Libraries: IT, Customer Service, Healthcare, Finance, etc
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Other Libraries: IT, Customer Service, Healthcare, Finance, etc
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Other Libraries: IT, Customer Service, Healthcare, Finance, etc
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Other Libraries: IT, Customer Service, Healthcare, Finance, etc
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Survey Availability Job Level ►
▼Job Family Entry- Level Hourly Clerical Professional Supervisor Manager Executive
General ü ü ü ü ü ü ü
Production ü ü ü ü ü
Sales ü ü ü ü ü ü ü
Marketing ü ü ü ü ü
IT ü ü ü ü ü ü ü
Operations ü ü ü ü ü Customer Service ü ü ü ü ü ü
R&D ü ü ü ü
Admin ü ü ü ü ü ü
Finance ü ü ü ü ü ü
Legal ü ü ü ü ü ü
HR ü ü ü ü ü ü
Engineering ü ü ü ü ü
Education ü ü ü ü
Healthcare ü ü ü ü ü ü ü
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Step 1a: Select Survey
Send email to candidate
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From: Your Company Name Recruiting Sent: Thursday, June 6, 2011 To: Patrick T Subject: Your Company Name Selection Process Information
Dear Patrick T, Thank you for your continued interest in the Major Account Sales position with your co name. As already explained to you, a critical step in the selection process is reference checking. org name uses web-based reference checking for this purpose. Please click on the link below. It will open a web page where you will input your reference. You will also be able to review a sample of the questions being asked and the email that will be sent to your references. Your references will be emailed a reference survey and their responses will be submitted directly back to SkillSurvey. No one will see your references' individual responses because all responses are electronically aggregated together to produce one summary report. Note that all references will be responding as individuals, not as representatives of any company or organization. Please click on the following link (URL) to begin: http://eref.skillsurvey.com//CandidateUtilities/EOC.aspx?
Step 2: Candidate Enters References Automated Email From Recruiter to Candidate Explaining the Process
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Step 2b: Candidate Inputs References
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Step 2c: Candidate Confirms References and Signs Legal Waiver
Proof of Consent “…I hereby release any such person, their company, and any affiliated officers, directors, agents, and employees from any and all claims I may have arising out of the disclosure of such informaEon…”
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From: Patrick T Sent: Thursday, June 6, 2011 To: ScoZ Davies Subject: Patrick T Reference Request Dear ScoZ Davies, I am pursuing a professional development opportunity and I'd like to use you, as well as several other individuals, as a professional reference. All you need to do is complete a short (less than 30 ques'ons), confiden'al, web-‐based survey regarding my skills. No one will see your individual responses because the system averages the responses from all of my references together to produce one summary report. To further ensure confiden'ality, no report will be produced unless at least 3 people respond. Please note that you will be responding as an individual, not as a representa've of any company or organiza'on. Also, I have executed a legally binding agreement that releases you as well as any organiza'on with which you are now affiliated or have been affiliated in the past, from any poten'al liability for providing this informa'on. The process is quick and easy. Please click on the following link to begin: hZp://eref.skillsurvey.com/SS.WebUI/RefSurveyDetails.aspx? If you have any ques'ons, you can email me at [email protected]. Thank you for your 'me, Patrick T
Step3a: Automated Email Sent to All References
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Step 3b: References Receive Automated Email
Dear Scop Davies, Thank you for taking the Eme to respond to Patrick T’s reference request. Before you take the survey, please take a moment to review the informaEon in the form below. If any informaEon is incorrect, please select the appropriate field and make the desired changes. When you are finished, click the conEnue bupon at the bopom of the page to save your changes and access the reference survey.
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The Surveys: Job-‐Specific, Behaviorally-‐Based QuesEons
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The Surveys: Job-‐Specific, Behaviorally-‐Based QuesEons
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The Surveys: Job-‐Specific, Behaviorally-‐Based QuesEons
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The Surveys: Job-‐Specific, Behaviorally-‐Based QuesEons
Would you like to learn more about job openings at Your Co name?
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Drive Warm Candidates to Career Page
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SkillSurvey Goes Mobile
SkillSurvey Mobile • On-‐the-‐go access anyEme, anywhere
• Use your iPhone, BlackBerry, Droid, or Windows-‐
enabled Smartphone
• No hassle for recruiters, candidates, or references
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Step 4: Aggregate References into a PreHire 360
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Step 4: Aggregate References into a PreHire 360
Candidate and Reference Response Data
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Reference Information Corrected
Step 4: Aggregate References into a PreHire 360
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IP Address Alert for Review
Step 4: Aggregate References into a PreHire 360
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Validated Candidate – Good Fit
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Validated Candidate – Good Fit
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Pause or Avoid this Candidate – Low Scoring
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Professionalism
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Interpersonal Skills
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Problem Solving and Adaptability
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Personal Values
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VerbaEm Comments
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VerbaEm Comments
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VerbaEm Comments
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Candidate Comparison Report
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Business Intelligence Dashboard
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Passive Candidate Compiler
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Passive Candidate Compiler
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Integrated Link to LinkedIn, Zoom info
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Integrated Link to LinkedIn, Zoom info
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Passive Candidate Compiler – Daily Sourcing Update
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Quick Startup and ROI
• SoluEon up and running in less than 3 hours – Setup, training, launch
• No need for IT involvement • Not a long and complex project • Provides a quick and easy “win” for recruiEng and HR
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Why You and SkillSurvey?
• Clear ROI for Finance and Budgets – Quality of Hire – Turnover – Efficiency – Passive Sourcing
• Quickly Implement and Easy “Win” for HR • Elevate Recruitment’s Role in the OrganizaEon
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