WELCOMEWELCOME

IMPROVE YOUR IMPROVE YOUR SKILLSKILL

ByByD JothilingamD Jothilingam

11stst Step StepChange your attitude!Change your attitude!

Attitudes are changed due to Attitudes are changed due to Positive, Negative and Positive, Negative and Neutral views of an Neutral views of an attitude objects. ie.,attitude objects. ie.,

1.1. The Person.The Person.

2.2. The Behavior.The Behavior.

3.3. The EventThe Event..

Change your attitude!Change your attitude!

People can also be ambivalent People can also be ambivalent towards a target ,meaning towards a target ,meaning that they simultaneously that they simultaneously posses a positive and posses a positive and negative bias towards the negative bias towards the attitude in question.attitude in question.

Change your attitude!Change your attitude!Before begin to improve your Before begin to improve your

attitude , you must realize how attitude , you must realize how important it is to your overall important it is to your overall enjoyment of life.enjoyment of life.

There is not one area that your There is not one area that your attitude doesn’t affect. It is attitude doesn’t affect. It is everywhere , everyday, everywhere , everyday, influencing every thing . influencing every thing .

Change your attitude!Change your attitude!

Fully realizing how vital a Fully realizing how vital a healthy attitude is to life healthy attitude is to life will ensure the motivation will ensure the motivation necessary to create long-necessary to create long-lasting change.lasting change.

Change your attitude!Change your attitude!

The winning attitude, Positive The winning attitude, Positive attitude with your co worker , attitude with your co worker , willing to bend a hand to willing to bend a hand to those in need.those in need.

22ndnd STEP STEPCOMMUNICATION SKILLCOMMUNICATION SKILL

Types of communicationTypes of communication1.1. Dialogue or verbal communicationDialogue or verbal communication

A A dialogue is a is a reciprocal conversation between two or more between two or more entities. entities.

2.Nonverbal communication2.Nonverbal communication

Nonverbal communication is the process is the process of communicating through sending and of communicating through sending and receiving wordless receiving wordless messages. Such . Such messages can be communicated through messages can be communicated through gesture, , body language or or posture; ; facial expression and eye contact, object and eye contact, object communication such as communication such as clothing, , hairstyles or even or even architecture, or symbols and , or symbols and infographics, as well as through an , as well as through an aggregate of the above, such as aggregate of the above, such as behavioral communication..

3.Visual communication3.Visual communication

Visual communication as the name as the name suggests is communication through suggests is communication through visual aid. It is the conveyance of visual aid. It is the conveyance of ideas and information in forms that ideas and information in forms that can be read or looked upon. Primarily can be read or looked upon. Primarily associated with associated with two dimensional images, it includes: images, it includes: signs, , typography, , drawing, , graphic design, , illustration, colour and electronic , colour and electronic resources. resources.

Other types of Other types of communicationcommunication

Facilitated communication Graphic communication Nonviolent Communication Nonviolent Communication Science communication Science communication Strategic Communication Strategic Communication Superluminal communication Superluminal communication Technical communication Technical communication

Communication modellingCommunication modelling

It is not what you say; It is not what you say; it’s how you say it – it’s how you say it – because personality because personality always wins the day.always wins the day.- Arthur Miller - Arthur Miller

Communication is not Communication is not about us feeding others about us feeding others information or about information or about others pouring their others pouring their points into our heads. points into our heads. It’s about relationships, It’s about relationships, understanding and understanding and expectations.expectations.

Communication is one of our Communication is one of our key tools for achieving key tools for achieving results, satisfying our needs results, satisfying our needs and fulfilling our ambitions.and fulfilling our ambitions.

It has a direct bearing on our It has a direct bearing on our relationships, promotion, pay relationships, promotion, pay rises, responsibilities and rises, responsibilities and career paths.career paths.

Good communication skills Good communication skills require a high level of self-require a high level of self-awareness. awareness.

By understanding your personal By understanding your personal style of communicating, you style of communicating, you will go a long way towards will go a long way towards creating good and lasting creating good and lasting impressions with others. impressions with others.

33rdrd Step StepSELF CONFIDENCESELF CONFIDENCE

Lack of self-confidenceLack of self-confidence

Sometimes a lack of self-Sometimes a lack of self-confidence stems merely from a confidence stems merely from a lack of experience. lack of experience.

Sometimes, however, a lack Sometimes, however, a lack of self-confidence can stem of self-confidence can stem from feelings of insecurity. from feelings of insecurity. Sometimes we have bad Sometimes we have bad feelings about ourselves and feelings about ourselves and we bury them deep inside. we bury them deep inside. When we do this, we tend not When we do this, we tend not to assert ourselves and take to assert ourselves and take chances because we fear our chances because we fear our "secrets" will be revealed. "secrets" will be revealed.

If your lack of self-If your lack of self-confidence stems from bad confidence stems from bad feelings you harbor about feelings you harbor about yourself, you are also yourself, you are also experiencing something experiencing something perfectly normal and perfectly normal and common. But it's a normal common. But it's a normal feeling that you can and feeling that you can and should change! should change!

Identify the Cause for Identify the Cause for Your Lack of Self-Your Lack of Self-

ConfidenceConfidence If you have a fear that people will see If you have a fear that people will see

your perceived shortcoming, you will your perceived shortcoming, you will find it difficult to assert yourself. Your find it difficult to assert yourself. Your shortcoming or vulnerability may shortcoming or vulnerability may have to do with your looks, your size, have to do with your looks, your size, your perceived intelligence, your your perceived intelligence, your past, or your family experience. past, or your family experience.

In building self-confidence, In building self-confidence, your first goal is to develop your first goal is to develop a realistic understanding of a realistic understanding of your strengths and your strengths and weaknesses. You’ll have to weaknesses. You’ll have to take a difficult first step take a difficult first step and look inside yourself to and look inside yourself to discover where and why discover where and why you feel vulnerable. you feel vulnerable.

Face Your Fear Head-OnFace Your Fear Head-On

To get started on your self-To get started on your self-exploration, go to a quiet and exploration, go to a quiet and comfortable place and think comfortable place and think about the things that make you about the things that make you feel bad about yourself.feel bad about yourself.

Celebrate Your StrengthsCelebrate Your Strengths

Have you ever taken the time to explore Have you ever taken the time to explore your strengths? your strengths?

Once you have taken the two steps Once you have taken the two steps above, identifying your vulnerability and above, identifying your vulnerability and identifying your greatness, you will start identifying your greatness, you will start feeling an increase in your confidence. feeling an increase in your confidence. You decrease your anxiety by facing You decrease your anxiety by facing your fears, and you start liking yourself your fears, and you start liking yourself better by celebrating your natural better by celebrating your natural strengths. strengths.

Change Your BehaviorChange Your Behavior

Behavioral psychologists say Behavioral psychologists say that we can change our feelings that we can change our feelings by changing our behavior. For by changing our behavior. For instance, some studies have instance, some studies have shown that we become happier if shown that we become happier if we walk around with a smile on we walk around with a smile on our faces. our faces.

Use a Third Person Use a Third Person ApproachApproach

There is an interesting study that There is an interesting study that shows that there may be a trick to shows that there may be a trick to meeting our behavioral goals more meeting our behavioral goals more quickly. quickly.

The trick? The trick?

Think about yourself in the third Think about yourself in the third person as you evaluate your person as you evaluate your progress. progress.

44thth Step StepRemove inferiorityRemove inferiority

Determine the root cause of your Determine the root cause of your inferiority inferiority

It may be a childhood It may be a childhood rejectionrejection or you may have or you may have been called names like been called names like dumb or stupid when you dumb or stupid when you were a child. were a child.

After determining the root After determining the root cause of your inferiority cause of your inferiority complex, any of the complex, any of the following methods can be following methods can be used to overcome it.used to overcome it.

Change your thoughts by Change your thoughts by changing your negative self talkchanging your negative self talk::

"I know she won’t accept me "I know she won’t accept me because I am ugly" or "I am the because I am ugly" or "I am the worst dressed in this party" worst dressed in this party"

You are not to be blamed for You are not to be blamed for the foolishness of othersthe foolishness of others

You can't just determine your worth You can't just determine your worth based on previous experiences, ones based on previous experiences, ones you carry no kind of blame you carry no kind of blame whatsoever. You were a child who whatsoever. You were a child who knew nothing about the world; you knew nothing about the world; you just accepted the input you heard just accepted the input you heard from others. from others.

In some cases, where that In some cases, where that person feels inferior, his person feels inferior, his self imageself image may also be may also be corrupted. corrupted.

Fix your corrupted self Fix your corrupted self imageimage

Remove the labels that Remove the labels that you have acquiredyou have acquired

Removing Removing labelslabels is another effective is another effective thing you can do to get rid of thing you can do to get rid of inferiority complex. Labels are titles inferiority complex. Labels are titles that you have labeled yourself with that you have labeled yourself with through the journey of your life. You through the journey of your life. You may have labeled yourself as a fool, may have labeled yourself as a fool, idiot, stupid or whatever idiot, stupid or whatever

Install new beliefs using Install new beliefs using hypnosishypnosis

Using hypnosis and suggestions to Using hypnosis and suggestions to install new ideas within yourself install new ideas within yourself about yourself is a very powerful about yourself is a very powerful technique. However, it might need a technique. However, it might need a lot of effort for you to do it alone; you lot of effort for you to do it alone; you might need someone knowledgeable might need someone knowledgeable of hypnosis to help you. Visiting a of hypnosis to help you. Visiting a professional could be a good idea. professional could be a good idea.

Build your self confidenceBuild your self confidence: :

Increasing your self-esteem or self-Increasing your self-esteem or self-confidence will help you very much confidence will help you very much

Building your self-confidence will have you Building your self-confidence will have you entertaining new ideas like: ‘You’re not entertaining new ideas like: ‘You’re not your behavior’; ‘You’re not your looks’ and your behavior’; ‘You’re not your looks’ and ‘You don’t need to have everything in life ‘You don’t need to have everything in life to be worthy’. These kinds of ideas will to be worthy’. These kinds of ideas will help you develop a new perspective of help you develop a new perspective of yourself; help you see yourself as worthy yourself; help you see yourself as worthy and thus overcome inferiority. and thus overcome inferiority.

55thth Step StepActive listeningActive listening

Listening is one of the most Listening is one of the most important skills you can have. How important skills you can have. How well you listen has a major impact on well you listen has a major impact on your job effectiveness, and on the your job effectiveness, and on the quality of your relationships with quality of your relationships with others. `others. `

We listen to obtain information. We listen to obtain information. We listen to understand. We listen to understand. We listen for enjoyment. We listen for enjoyment. We listen to learn. We listen to learn.

Becoming an Active Listener Becoming an Active Listener

Pay attention.Pay attention.

Show that you are listening.Show that you are listening.

Provide feedbackProvide feedback

Defer judgment.Defer judgment.

Respond AppropriatelyRespond Appropriately

66thth Step StepQuesting TechniqueQuesting Technique

1.The ability to ask and answer 1.The ability to ask and answer questions is central to learning. questions is central to learning.

2.The use of questioning skills is 2.The use of questioning skills is essential to systematic investigation essential to systematic investigation in any subject area. in any subject area.

3.Questions should play a central role 3.Questions should play a central role in the learning process. Because of in the learning process. Because of this, we need to plan our questions this, we need to plan our questions carefully. carefully.

77thth Step StepSelf learning Self learning

Teaching through self-learning Teaching through self-learning materials is catching on through materials is catching on through out the world – in the developed out the world – in the developed as well as the developing as well as the developing countries. countries.

There are quite a few terms which are There are quite a few terms which are frequently used in Self learning frequently used in Self learning Materials.(SLM)Materials.(SLM)

You, as a course writer, should be You, as a course writer, should be familiar with all the important termsfamiliar with all the important terms

relevant to the process of writing relevant to the process of writing self- learning materials. self- learning materials.

Learn things from Ref.Books , Media , Learn things from Ref.Books , Media , & Network.& Network.

88thth Step StepPunctuallityPunctuallity

The Importance of PunctualityThe Importance of Punctuality

When you are late for appointments, When you are late for appointments, meetings or work, you show a lack of meetings or work, you show a lack of respect for other people’s time as respect for other people’s time as well as your own. well as your own.

When it comes right down to it, When it comes right down to it, punctuality is a habit that can be punctuality is a habit that can be developed. It takes great effort developed. It takes great effort at first, but eventually simply at first, but eventually simply happens. Habits are formed by happens. Habits are formed by repetition. If you want to acquire repetition. If you want to acquire the habit of punctuality, you the habit of punctuality, you must repeat this behavior again must repeat this behavior again and again.and again.

1.1. Acknowledge that you are a person who is Acknowledge that you are a person who is having a hard time being punctual. having a hard time being punctual.

2.2. Be conscious of the time.Be conscious of the time.3.3. Wake up when you're supposed to wake up. Wake up when you're supposed to wake up. 4.4. Commit yourself to being 15 minutes early for Commit yourself to being 15 minutes early for

everything. everything. 5.5. Bring something you can read in short segments Bring something you can read in short segments

almost everywhere you go. almost everywhere you go. 6.6. Re-examine how long your daily tasks really Re-examine how long your daily tasks really

take. take. 7.7. Watch yourself for a few days to see where you Watch yourself for a few days to see where you

often waste the most time. often waste the most time. 8.8. Make a note of where you should be in regards Make a note of where you should be in regards

to time. to time. 9.9. Keep organized. Disorganization is directly Keep organized. Disorganization is directly

related to lateness. related to lateness. 10.10. Plan ahead.Plan ahead.11.11. Go to sleep on time. Go to sleep on time.

How to Save Time in the How to Save Time in the MorningMorning

1.1. Shower before you go to bed as all Shower before you go to bed as all you do while asleep is relax. And your you do while asleep is relax. And your hair can look better too. hair can look better too.

2.2. Start deciding the night before what Start deciding the night before what to wear the next day. Leave to wear the next day. Leave everything you normally need to get everything you normally need to get ready in the morning out and ready. ready in the morning out and ready. Also, decide how you will have your Also, decide how you will have your hair. hair.

3.3. Set up the coffee or tea machine, Set up the coffee or tea machine, decide on tomorrow's breakfast. decide on tomorrow's breakfast.

4.4. If you take a lunch or snack with you If you take a lunch or snack with you to work or elsewhere - prepare and to work or elsewhere - prepare and pack it the night before. You will make pack it the night before. You will make wiser (healthier, tastier, cheaper) wiser (healthier, tastier, cheaper) choices preparing in advance. choices preparing in advance.

5. Pack your work/school bag the night 5. Pack your work/school bag the night before. If running errands, have your bag before. If running errands, have your bag ready with shopping lists, library books, ready with shopping lists, library books, borrowed videos, etc. borrowed videos, etc.

6. You can shave and brush your teeth while 6. You can shave and brush your teeth while you take a shower. Saves a step, but may you take a shower. Saves a step, but may not save much time. not save much time.

7. Get dressed and ready to go - Make your 7. Get dressed and ready to go - Make your bed and you're done in this room. bed and you're done in this room.

8. Now, just eat breakfast and relax before 8. Now, just eat breakfast and relax before you leave.you leave.

TIPSTIPS Preparation is key! Preparation is key! Do what you can before bed so that your Do what you can before bed so that your

morning is not so hectic. morning is not so hectic. Have umbrellas, coats, gloves & hats by the Have umbrellas, coats, gloves & hats by the

door in a basket for easy access. door in a basket for easy access. Keep wallet, purses, keys by the door in a Keep wallet, purses, keys by the door in a

basket or bowl. basket or bowl. Pack your briefcase or travel tote before bed Pack your briefcase or travel tote before bed

and put close to the door. and put close to the door. Write down your routine and you won't forget Write down your routine and you won't forget

how to save time in the morning. how to save time in the morning. Consider showering at night. Consider showering at night. Don’t stay up too late. It might make it Don’t stay up too late. It might make it

difficult to get up in the morning difficult to get up in the morning

99thth Step StepPresent yourself Present yourself

Physical&appearencePhysical&appearence

Dress for the job you want , not the Dress for the job you want , not the one you have.one you have.

Let your dress reflect your Let your dress reflect your Professionalism.Professionalism.

1010thth Step Step

Always be a Always be a winning smile!winning smile!

THANK YOU!!!THANK YOU!!!

All the Best in future All the Best in future endeavorsendeavors