how to improve customer service questionnaire
DESCRIPTION
The key to understanding how to improve customer service, is knowing just how good or bad you are right now. It is very hard to improve something if you don’t know the point from where you are starting.TRANSCRIPT
1 ©Dr Brian Jude
How to improve customer service?
2 ©Dr Brian Jude
The key to improving
customer service is to know how you score now!
Try this short questionnaire and score yourself to find out.
3 ©Dr Brian Jude
Customer Care questionnaire.
1. Helpfulness.
1 Very poor
2 Poor
3 Mediocre
4 Good
5 Excellent
4 ©Dr Brian Jude
Customer Care questionnaire.
2. Smiling.
1 Very poor
2 Poor
3 Mediocre
4 Good
5 Excellent
5 ©Dr Brian Jude
Customer Care questionnaire.
3. Professional.
1 Very poor
2 Poor
3 Mediocre
4 Good
5 Excellent
6 ©Dr Brian Jude
Customer Care questionnaire.
1 Very poor
2 Poor
3 Mediocre
4 Good
5 Excellent
4. Enthusiasm.
7 ©Dr Brian Jude
Customer Care questionnaire.
5. Go the extra mile.
1 Very poor
2 Poor
3 Mediocre
4 Good
5 Excellent
8 ©Dr Brian Jude
Customer Care questionnaire.
6. Empathy and understanding.
1 Very poor
2 Poor
3 Mediocre
4 Good
5 Excellent
9 ©Dr Brian Jude
Customer Care questionnaire.
7. Keeping promises.
1 Very poor
2 Poor
3 Mediocre
4 Good
5 Excellent
10 ©Dr Brian Jude
Customer Care questionnaire.
8. Honesty.
1 Very poor
2 Poor
3 Mediocre
4 Good
5 Excellent
11 ©Dr Brian Jude
Customer Care questionnaire.
9. Listening.
1 Very poor
2 Poor
3 Mediocre
4 Good
5 Excellent
12 ©Dr Brian Jude
Customer Care questionnaire.
10. Warm and friendly.
1 Very poor
2 Poor
3 Mediocre
4 Good
5 Excellent
13 ©Dr Brian Jude
Scoring.
10 – 15 Very poor
16 – 25 Poor
26 - 35 Mediocre
36 - 45 Good
46 plus Excellent
14 ©Dr Brian Jude
If your score was less than 46
- then there’s room for
improvement.
