how to deal with difficult people
DESCRIPTION
IT IS A PRENTATION BASED ON SELF DEVELOPMENT AS WELL AS PROFESSIONAL TRAININGTRANSCRIPT
PRESENTED BY :- UJJWAL SINHA
Why is this topic important?
How do the difficult people
behave?• They are negative.
• They are pot-stirrers. They
are selfish.
• They won’t take
responsibility for their
behavior.
• They are arrogant.
• They are disrespectful. .
• They are passive-
aggressive.
• They disregard policy.
• They are unmotivated and
lazy.
DIFFICULT PEOPLE
Most of us encounter unreasonable people in our lives. We may be “stuck” with a difficult individual at work or at home. It’s easy to let a challenging person affect us and ruin our day.
Tanks
Know-It-Alls
Think-They-Know-It-Alls
Maybe Person
No Person
Whiners
TYPES OF
DIFFICULT PEOPLE
SHERMAN TANKS
• Aggressive, in your face behavior verbal and physical behavior…goal is control at all costs…I win/you lose!
• Tanks will never back down!
Deal with them by:
• Maintaining eye contact…
• Standing your ground, but not getting into a fight with them…it will only escalate the fight
• Smiling/maintaining self control
THE KNOW- IT- ALLS
Dominates conversation with lengthy, haughty arguments, and eliminates opposition by finding flaws and weaknesses to discredit other points of view. Is very knowledgeable and competent.
Deal with them by:. Picking your battles…sometimes it is best to
ignore them or thank them for the information.
. Never ever asking for their opinion
. Recognize that their knowledge is a valuable asset
THE THINK THEY KNOW IT ALLS
Do not know what they are talking about, but they have a knack for conversation and act like a professional.
Deal with them by: State the correct facts or give alternative
opinions in as much detail as you can. Move on to the next topic as soon as you
correct a balloon. This gives the balloon enough time to
deflate with as little embarrassment as possible.
THE MAYBE PERSON
They lose themselves on analyzing things to death and never get back on track;
Have great difficulty saying anything that might be hurtful or distressing to anyone so…they do nothing at all !
Fraught with indecisiveness !
Deal with them by: Making sure they have a dead line and know
the reason for the dead line. Being helpful and providing background info
to help them make a decision to commit to work asked of them.
THE NEGATIVIST … BETTER KNOWN AS THENO PERSON
Pessimistic; Tear down morale; Feel that those with power can’t be
trusted…suspicious and paranoid Feel like they have no control over anything;
Deal with them by: Ask what’s the worst that could happen? Don’t argue with them ! Distance yourself from them or limit your
time with them to maintain a positive outlook;
THE COMPLAINER…ALSO KNOWN AS THE WHINER
Nothing, it seems, is ever right for them; They give little specific information about the
complaint; They usually state a complaint and then walk away;
Deal with them by:
Ask them to do the opposite; Ask for specifics: who, what, when, where, why, and
how; View the complainer as a resource. Sometimes what
they complain about really is a problem that needs to be resolved.
What are some successful
strategies for dealing with difficult people?
• Label them.• Neutralize them• Predict them.• Inform them• Ignore them.• Avoid them.• Expose them.
• Circumvent them.• Use them.• Confront them.• Rehabilitate them.• Discourage them.• Ridicule them.• Isolate them.
CONCLUSIONDifficult people are everywhere. Maybe
you're one of them? Or maybe, everyone is difficult during certain moments of their life. Either way, eventually you'll need to work
or compromise with a person that you think is difficult
In conclusion, to know how to handle unreasonable and difficult people is to truly master the art of communication. As you
utilize these skills, you may experience less grief, greater confidence, better
relationships, and higher communication prowess. You are on your way to
leadership success….!!