how to create parts catalogues effectively and at lower costs · how to create parts catalogues...
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Speaker: Herwart Schuette, Docware GmbH, Germany
How to create parts catalogueseffectively and at lower costs
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Agenda
• Docware in short• Comparison of parts catalogue creation conventional and
with professional parts catalogue software• Parts catalogue software PARTS-PUBLISHER• Example of a PARTS-PUBLISHER parts catalogue• Benefits and cost saving potentials of PARTS-PUBLISHER
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Docware GmbH
• Headquarter: Fuerth, Germany• Privately owned• Established: 1987• 28 employees
Core Skills:Solutions for the information management in the after-salesservice and the spare parts business e.g.:• Spare parts catalogues & service information systems• Spare parts shops
All solutions are based on PARTS-PUBLISHER• Solutions based on the standard product PARTS-PUBLISHER• Customised solutions
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PARTS-PUBLISHER Installations in Europe, Asia, Australia and USA: > 300
USA
Asien:China, Korea
Europe:Germany, Austria,Switzerland, France,Belgium, Luxembourg,Ireland, Great Britain,Denmark, Sweden,Spain, Czechia
Australia
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Docware CustomersSuccessful with PARTS-PUBLISHER
PARTS-PUBLISHER
How to create parts catalogueseffectively and at lower costs
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Obstacles of Conventional Supply of Parts and After-Sales Service Information
Complex, expensive, error-prone• A lot of manual processes • No continuous using of existing data and data structures• Missing integration with ERP, PLM, CAD systems, etc.• Multi-processing for publishing catalogues in different media• Different systems used to create paper and electronic catalogues• Media breaks• Redundancies
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The Solution: Electronic Parts CataloguesSpare Parts Catalogue Software PARTS-PUBLISHER
Easy, economic, future-proof• Automated processing (incl. Linking) of complex service, product
and spare parts information• Continuous using of existing data and data structures• Easy integration with ERP, PLM, CAD, E-Commerce systems, etc.• Single source publishing (paper, CD, DVD, Internet)• Optimised documentation and presentation of linked service and
parts information
PARTS-PUBLISHER
PARTS-PUBLISHER Standardsoftware for electronic parts catalogues
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Catalogue Creation with PARTS-PUBLISHER
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Comparison of parts catalogue creationConventional - With Parts Catalogue Software PARTS-PUBLISHER
The continuous use of existing data means effectiveness, increased production, improved quality and customer satisfaction
The uncontinuous usage of data means re-creation, delays and higher costs
Updates require minimal effort; Updating of CDs in circulation possible via the Internet; no redistribution of CDs required
Great deal of effort for updates: Updates come along with the distribution of change notifications or redistribution of catalogues, high material costs
Simple connection to ERP, PPS, PDM, CAD, e-commerce, e-procurement and e-service systems
Lack of integration in an existing IT environment, isolated solutions
Consistent data without redundanciesMedia breaks, redundancies
Media-neutral management and processing of data, free choice of the output medium, production of all media (cross-media publishing) from one data pool (single-source)
Multiple editing of the data for output on/in various media
High degree of automation for data processing and catalogue creation
High percentage of manual work steps during data processing and catalogue creation
Automatic (also manual if desired) processing of data, standardised data import
Manual processing of data
Central data storageDecentralised data management
With PARTS-PUBLISHERConventional
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PARTS-PUBLISHERFeatures
• Standard software with open system architecture(standardised interfaces) market driven, technicallymature product, guarantee of continuous development, easyintegration, easy customising
• Modular design configuration as required, scalability• High configuring capability flexible customising• SAP certified• Based on industrial standards future-proof, safe
investment• With or without 3D integration
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PARTS-PUBLISHEReasy integration with
ERP, PPS, PDM, PLM, CRM, SRM, CAD, etc.
SAP PSIpenta BaanNavision
Intershop Click Commerce
etc.
Axapta
Teamcenter
PARTS-PUBLISHERStandard Interfaces, Integration with an Existing or Planned IT Environment
keytech PLM
ABASWindchill
Optimiertes Informationsmanagement
im Aftersales und im Ersatzteilwesen
PARTS-PUBLISHER Catalogue Examples
Optimiertes Informationsmanagement
im Aftersales und im Ersatzteilwesen
Benefits, Cost Savings
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Saving of time and money at all processes:
Administration & consolidation of service and spare part data
Procurement, stock
Catalogue creation& modification
Publishing and distribution
Cost Saving in Catalogue Creation
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Bundling of different data sources in one central catalogue databaseModifications of data in connected systems (ERP, PLM, etc.) run directlyinto the catalogue database
Cost Saving in Catalogue Creation
Administration & consolidation of service and spare part data
Procurement, stock
Catalogue creation& modification
Publishing and distribution
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Automated data processingDirect data exchange with ERP, PLM, CAD systems etc. possibleAll catalogues from one and the same data pool; order-, customer-, user-or version-specific catalogues on demandCatalogue templates once configured can be utilised again and againMultilingualism point and clickCatalogue modifications and updates with only a few mouse clicks; modifications effect all media (CD-ROM, paper, Internet ); no redundancies
Cost Saving in Catalogue Creation
Administration & consolidation of service and spare part data
Procurement, stock
Catalogue creation& modification
Publishing and distribution
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Single source publishing, all media from one data source
Saving of paper
Update of distributed catalogue CDs via Internet
Cost Saving in Catalogue Creation
Administration & consolidation of service and spare part data
Procurement, stock
Catalogue creation& modification
Publishing and distribution
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Catalogue updates at low costs possible; therefore shorter update cyclespossible; therefore smaller editions; therefore lower costs for storingpaper and CD catalogues
Smaller storage space for supply inventory of CDs; stockkeeping forInternet catalogues obsolete
Cost Saving in Catalogue Creation
Administration & consolidation of service and spare part data
Procurement, stock
Catalogue creation& modification
Publishing and distribution
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Summing up: Savings mainly based on:
• Connection of data sources• Central data organisation• Automation of data import• Automation of data processing / catalogue creation• One data stock for all catalogue media (Single Source)• Flexible further and multiple use of data
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Possible 60 % Cost Savings
Optimiertes Informationsmanagement
im Aftersales und im Ersatzteilwesen
Statements of Customers
Cost Savings, Increased Effectiveness
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Stiebel EltronIncreased Effectiveness, Cost Savings
Source: Stiebel Eltron GmbH & Co. KG, March 2009
• Electrical devices for domestic hot water, central heating, air-conditioning• Headquarter: Holzminden (D), 16 subsidiaries and numerous agencies throughout the world• 3000 employees, turnover 2007 (incl. turnover of sales organisations): 400 Mio €• PARTS-PUBLISHER spare parts catalogue system, catalogues on CD and on the Internet
Savings
Time saving in data check due to automatic data check with
PARTS‐PUBLISHER
Cost savings in catalogue productioneffected by
PARTS‐PUBLISHER
Hours / Year
Savings
Costs for productionof parts catalogueswithPARTS‐PUBLISHER
Costsbe
fore
using
PART
S‐PU
BLISHER
Time expenditure usingParts‐Publisher
Time saving
Expenditure of time in data check before using Parts‐Publisher
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Stiebel EltronIncreased Effectiveness
Source: Stiebel Eltron GmbH & Co. KG, March 2009
Production of double the catalogues in the time period
So farSo far
WithParts‐Publisher
WithParts‐Publisher
Number of brand catalogues Number of Internet catalogues
Increased quantity
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Stiebel EltronShortened Update Cycles Increase Up-To-Dateness
Source: Stiebel Eltron GmbH & Co. KG, March 2009
Less effort for catalogue updating allows for shorter update intervals
Improved quality and up‐to‐dateness
Update intervals so far Update intervals withPARTS‐PUBLISHER
Months Months
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Hekuma GmbH, EchingCost Savings
• Manufacturer of injection molding machines• Turnover 2006: 35 M €• Employees: 150• 3D parts catalogues directly from Inventor
Source: Helmut Schmid, Head of After-Sales Service, Hekuma GmbH, Eching, Germany
Cost savings of about 20.000 € p.a.
• Cost reduction in creation of catalogues and media• Cost reduction in order processing and administration• Cost reduction in support and hotline (less callbacks)
Benefits, Cost Savings
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Masa AG, AndernachIncreased Effectiveness of the Documentation Department
• Manufacturer of machines and turn-key plants for the building materials industry• PARTS-PUBLISHER parts catalogue system (CD, Internet) with integrated 3D models directly from
SolidEdge
Source: Technical Documentation, Masa AG, Andernach, Germany
drawings/projectprojects/year
old old newnew
Reduced number of recreated drawings, increased number of catalogue projects
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SENNEBOGEN MaschinenfabrikIncreased Effectiveness, Cost Savings
• Manufacturer of cranes, telescopic cranes, special machinery, materials loaders and hydraulicearth moving machinery
• PARTS-PUBLISHER parts catalogue system integrated with keytech PLM (leading system)
Source: SENNEBOGEN Maschinenfabrik, Straubing, Germany
Order-specific cataloguesNO order-specific catalogues
Creation of a catalogue CD takes about 15 minutes; PDF < 1 hour
Creation of a catalogue tookweeks
Today:Before:
Cost savings in paper: 750.000 pages of paper p.a. less
0100200300400500600700800900
1000
1999 2006
Anzahl derKataloge
Increased effectiveness of thetechnical documentationdepartment:
1999: ca. 300 parts catalogues2006: ca. 1000 parts catalogues
Reduced effort in catalogue creation:
Number of Catalogues
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Stahl KonecranesCost Savings
• Manufacturer of carriers, lifting tools• 3D-Parts catalogues for Straddle Carriers• XVL Converter at Solid-Edge work station
„We save 73 hours of work per catalogue using 3D-data from SolidEdge directly forthe catalogue creation. CD catalogues instead of printed catalogues save about3000 € per order.“
Michael Dietterle,Head of Technical Documentation,Konecranes Straddle Carrier Business, Germany
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Zeiss Industrial MetrologyCost Savings
„450 service technicians world wide use our service DVDs. We update these DVDs12 times a year. Upating our distributed DVDs via Internet saves 28.000 € p.a.. This amount would incur, if the DVDs would be re-produced and re-distributed.
Michael Maurer,Head of Technical Documentation,Zeiss Industrial Metrology, Germany
• Manufacturer of industrial measuring systems• Spare part and service information on DVD • 12 catalogue updates p.a.
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Kögel FahrzeugwerkeDecreased Ordering Errors
• Commercial vehicles, semi-trailers for general carriage of goods and vehicles for intermodal transport, production of ca. 30.000 vehicles a year (2007), 41 vehicle lines, 50.000 vehicle variants
• 1500 employees (2008), turnover (2005): 250 m€• Online service portal for spare parts ordering, complaint processing and vehicle history
(introduction october 2006) based on PARTS-PUBLISHER, PSIpenta, up2date and [email protected]• 3500 parts orders on an monthly avarage (19 % of the volume of orders is generated by the
service portal)
Ordering errors reduced by about 20 %
0102030405060708090
100
2005 2008
%
2006 2008 Year
Source: Kögel Fahrzeugwerke, After Sales Parts Logistic, Ulm, Germany
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Kögel FahrzeugwerkeRelief of the Ordering Hotline
Ordering hotline calls reduced by about 30 %
0102030405060708090
100
2005 2008
%
2006 2008 Year
Source: Kögel Fahrzeugwerke, After Sales Parts Logistic, Ulm, Germany
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Kögel FahrzeugwerkeReduced Expenditure of Time for the Order Processing
Source: Kögel Fahrzeugwerke, After Sales Parts Logistic, Ulm, Germany
Order processing time reduced by about 20 %
0102030405060708090
100
2005 20082006 2008 Year
about 150 spare part orders/day(as at June 2008)
%
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Philips Healthcare, Best (NL)Reduced Calls on the Help Desk
Source: Spare Part Call Reduction Report, Philips Medical, Best, Netherlands, June 2007
Spare Part Calls as % of total HD Calls
0,0%
5,0%
10,0%
15,0%
20,0%
25,0%
30,0%
35,0%
40,0%
mrt-02
jun-02
sep-0
2de
c-02
mrt-03
jun-03
sep-0
3de
c-03
mrt-04
jun-04
sep-0
4de
c-04
mrt-05
jun-05
sep-0
5de
c-05
mrt-06
jun-06
sep-0
6de
c-06
mrt-07
jun-07
sep-0
7de
c-07
Months
% S
P C
alls
/ HD
Cal
ls
ActualTarget
Introduction e-SPF
Start improvement Target 8 months
Introduction PARTS-PUBLISHER
Month
Percentage of spare part related calls to the total number of Helpdesk callsEr
cent
age
of s
pare
par
trel
ated
calls
on th
eto
tal
num
bero
f Hel
pdes
kca
lls
In 2001, the number of spare part case related to the total number of Hepdesk cases was about 1 to 3In 2005, this number was reduced to 1 to 7
From 2002 to 2006 the absolute number of spare part related Helpdesk calls decreased by 92 %
Target 8 month
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Philips Healthcare, Best (NL)Reduced Calls on the Helpdesk
0
500
1000
1500
2000
2500
3000
2001 2005 2006 2007
3D-Säule 1
From 2002 to 2006 the number of spare part related Helpdesk calls decreased by 92 %
Number of calls
Year
expected
Source: Spare Part Call Reduction Report, Philips Medical, Best, Netherlands, June 2007
Spare part related Hepdesk calls
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Where the profit comes from
one creation process15%
no paper8%
1st Line Service44%
3rd line Service22%
2nd line Service11%
Philips Medical Systems, HamburgReturn on Invest
Source: Presentation Bernd Lehmanski, Manager Technical Automation Information Technology, Philips Medical Systems, 2005
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