The Trouble WithCrazy (Smart) People

@JeffAllenUTBest Tweet Gets A Beer

Analytical People Are Great.Data Stands No Chance Against Them.

Neither Do Decision Makers (Sometimes).

Being Right Reinforces Sense Making.

Increased Sense Making Leads To Wrong Interpretations.

Wrong Interpretation Leads To Frustration, Burn Out & Top Performers Leaving.

How Do We Stop The Madness?

FirstWhy Does This Matter?

Happy

Not Happy

112%

100%

Journal Of Labor Economics, 2014

Happy People are 12% More Productive

Happy

Not Happy

67.2%

60%

Journal Of Labor Economics, 2014

OK, It Looks More Like This…

Reasons Employees Quit1. Stability2. Comp3. Respect4. Health Benefits 5. Work-Life Balance

CEB, 2013

Reasons Employees Quit1. Stability2. Comp3. Respect4. Health Benefits 5. Work-Life Balance

CEB, 2013

People That Deserve To Be Happy

NowHow Do You Stop The Sense Making?

1. Encourage Clean Feedback.

2. Own How You’re Perceived & How You Perceive Others.

3. Be More Strategic.

How Would You Rate

Your Company’s Culture?

Tips For Getting Clean Feedback1. Ask For Feedback Often2. Ask Specific Questions3. React Honestly But Without

Emotion4. Take Action

I OBSERVED

Made Me THINK

That Made Me FEEL

So What I WANT

Own How You’re Perceived & How You Perceive Others.

Be More Strategic

Goal(S)

Resources

Behaviors

Jeff AllenHanapin Marketing@JeffAllenUT

Be Kind…Stop Making Sense!