how to create an enterprise ux strategy€¦ · mind: “how can i start now with my enterprise ux...
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How to Create an Enterprise UX StrategyReview: 2 years of UX strategy group at the SAP German User Group
Jürgen Jakowski, SAP SE
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Jürgen JakowskiHead of SAP Enterprise Architecture Explorer
CoE Enterprise Architecture, SAP Product & Innovations
@JJComment
Your Presenter for Today
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Overview of planned webinarshttp://events.sap.com/de/sap-user-groups-knowledge-transfer/en/sap_user_experience_explorer
Title Abstract DateThe Evolution fromSAP UX Explorer toSAP Enterprise ArchitectureExplorer
SAP Enterprise Architecture Explorer is a self-service provided by SAP that provides answers to many of your enterprise-relatedquestions. It provides a well-structured and easy way to get to know your options and their relations to the necessary focus areas such asUser Experience, Landscape Architecture, offerings such as SAP products and services as well as Enterprise Architecture. In this sessionyou will learn in more detail what this Explorer is, which benefits it provides and how you can use it to quickly increase your know-howabout relevant technologies, strategies and methods.
DONE
User Experience andLandscape Architectureunder the light ofEnterprise Architecture
If you are an enterprise architect you are typically searching for information that covers both, the business and IT perspective. In addition,you might like to see IT not only as a set of boxes and software. Instead you might want to get the topic structured and related to ITcapabilities. SAP helps you in this matter with a structured approach to provide architecture viewpoints, transition paths and other elementson various burning topics. In this session, we want to introduce this approach and share the current state of this effort. This session willinclude real-life examples focused on User Experience (UX) and Landscape Architecture.
DONE
How to start developing anenterprise UX strategy
You might already know the SAP UX Strategy which provides a lot of important information. However, one question might still be in yourmind: “How can I start now with my enterprise UX Strategy”. In fact if you seriously want to improve user experience in your enterprise, youwill need your own strategy that considers the business and IT goals of your company. Besides the strategy, you will need a roadmap andof course a process that combines all that in a consistent approach. This session provides insight in how to define your strategy, shows atested process and provides several viewpoints on this matter.
TODAY
How to arrange an optimaldeployment of SAP products ina system landscape
Before implementing a new SAP product, IT departments need to decide how best to deploy this product within their system landscape.Information about the deployment architecture of the product needs to be analyzed. Useful deployment options have to be evaluated.Finally the planned landscape architecture for the new product needs to be determined and the new product has to be implemented andintegrated into the existing system landscape. In this session you will learn more about how SAP can help you to identify the optimaldeployment of its products in your system landscape.
April 7
How to useSAP PowerDesigner to modelyour landscape architecture
SAP PowerDesigner is known as a business process and data modelling software for Enterprise Architecture (EA). It helps you to build ablueprint of your current and planned enterprise architecture in its entirety to understand its many interdependencies. Though, SAPPowerDesigner is often used to do process- and data modeling, you can also make use of it to model your reference landscapearchitecture. In this session we are going to perform a live demo of how to use SAP PowerDesigner to model such an architecture basedon given business and IT priorities.
May 3
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User Interface (UI) und User Experience (UX)Was ist eigentlich der Unterschied?
© 2014 SAP SE or an SAP affiliate company. All rights reserved. 5PublicUSER INTERFACE
USER EXPERIENCEB V E
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THE MOTIVATION FOR IMPROVEMENTB V E
increased utilization
USAGE
+60%productivity increase
PRODUCTIVITY
+50%reduced training costs
TRAINING COSTS
-80%
* Results from SAP Design Services Portfolio. For more information, see: https://www.youtube.com/watch?v=4uAHJV4OqAA
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INCLUDE THE (END)-USERS
User Surveys
B V E
User Research
B V E
Design Thinking
B V E
B V E
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KNOW YOUR GENERAL OPTIONS
Adopt
B V E
Adapt
B V E
Develop / Extend
B V E
Investment
Impact
B V E
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IDENTIFY / DEFINE YOUR CONDITIONS AND BOUNDARIES
Influence factorsBusiness goalsExisting business strategyExisting IT strategy
Typical questionsWhat is my vision?Which missions support my vision?That goals need to be achieved?
EnterpriseUX Strategie
B V E
Typical questionsWhich resources are required?What is the timeline of the project?Which are the project milestones?
Roadmap
B V E
Influence factorsExisting know-how and competenciesAvailable time (other projects)
B V E
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FAMILIARIZE YOURSELF WITH METHODS THAT EXIST (1/3)B V E
1 2
Tactical approach
3
Project
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Concern
FAMILIARIZE YOURSELF WITH METHODS THAT EXIST (2/3)B V E
Concern-based approach
ConcernConcern
How to help unsatisfiedSAP GUI power users
1 2
ViewpointViewpoint
ViewpointDynpro-based applications
with SAPGUI
TransitionTransition
3
TransitionTransition to
SAP Screen PersonasViewpointDynpro-based applicationswith SAP Screen Personas
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FAMILIARIZE YOURSELF WITH METHODS THAT EXIST (3/3)B V E
Analytical approach
Application/ Transaction
TECHNICALANALYSIS
Example: Workload Monitor
VA01
BusinessRating
BUSINESSJUDGEMENT
Example: Value of relatedbusiness process
HIGH
UserSatisfaction
USER SURVEYExample: Satisfaction with
given application / transaction
MEDIUM
UIComplexity
IT ASSESSMENTExamples: UI complexity,
available adopt-adapt-developoptions
HIGH
AdoptOption
AdaptOption
DevelopOption
WDA / Fiori Personas N/A
1
2 3 4
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FINALIZE STRATEGY, EXECUTE ROADMAP (1/3)
MYUX STRATEGY
YOUR EXISTINGBOUNDARIES
CONTINUOUSIMPROVEMENT
Prototypes
B V E
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CONTINUOUSIMPROVEMENTDELIVER & MEASUREDISCOVER & PLAN
KNOWLEDGE & LEARNINGKNOWLEDGE & LEARNING
FINALIZE STRATEGY, EXECUTE ROADMAP (2/3)
YOUR EXISTINGBOUNDARIES
SUSTAIN
Win trust and supportof your management1
Prototypes
Identify prototype activities(adopt and adapt)
Intensify your user research and createa reliable picture of the as-is situation2
Learn and identify your optionsfor improvement3
4a
4b
5 Execute Prototypes
6 Create UX Improvement Roadmap
Identify prototype activities(develop)
6 Execute UX Improvement Roadmap
7 Measure effects via user feedback
8 Finalize yourimprovements
9 Promote yoursuccess
10Sustain yourimprovement &expand your scope
B V E
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FINALIZE STRATEGY, EXECUTE ROADMAP (3/3)
Recommended BlogRecommended SAP ServiceRecommended VideoRecommended UX Explorer TopicRecommended SAP Information Source
B
V
S
E
I
B V E
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KNOW THE DIFFERENT INFORMATION SOURCES
sap.com/eaexplorer
STRATEGY
SAPFiori
SAPUI5
SAPWEB IDE
sap.com/fiori-apps-library
Service.sap.com
Help.sap.com
SCN.sap.com
sap.com
Experience.sap.com
sap.com/solutionexplorer
Training.sap.com
apps.support.sap.com/innovation-discovery
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SYMPLY START
Start a user surveyDon‘t be scared of feedback.Users already feel better if somebody listens to them.Some users are already satisified. Please, let them satisfied.
Also include the business departmentsDirect your colleagues from the different business departments to the SAP Innovation Discovery Tool.Always try to get in touch with end-users, not only with key users or even managers of the business departments.
Start YOUR enterprise UX StrategyStart to draft a rough enterprise UX strategy.Take advantage of the information about enterprise UX strategy in the SAP EA Explorer and start with phase one.
http://sap.com/eaexplorer
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Thank You
Thank You!Any questions?
Jürgen JakowskiTwitter: @JJComment
Mail: [email protected]
Title Date
The Evolution from SAP UX Explorer toSAP Enterprise Architecture Explorer DONE
User Experience and Landscape Architectureunder the light of Enterprise Architecture DONE
How to start developing an enterprise UX strategy DONE
How to arrange an optimal deployment ofSAP products in a system landscape April 7
How to use SAP PowerDesignerto model your landscape architecture May 3