how to change the world as a stemette
TRANSCRIPT
Hello stemettes You look nice
@redjotterLauren Currie
WHY SERVICE DESIGN IS THE MOST IMPORTANT
DISCIPLINE YOU’VE NEVER HEARD OF
DESIGNING THE FUTURE YOU ARE BUILDING
DESIGNING THE FUTURE “YOU” YOU ARE
BUILDING
DESIGNER. DOER. BUSINESS OWNER. STARTER. TEACHER.
LEARNER. VISUALISER. CONNECTOR.
O U R P R O C E S SDOUBLE DIAMOND DESIGN COUNCIL
2007
EMPATHY PEOPLE-CENTERED
PROTOTYPING STORY TELLING
VISUAL
RE-DESIGNING THE LEARNER JOURNEY
SCOTTISHGOVERNMENT
COUNCIL WASTE SERVICES
GLASGOW CITY COUNCIL
CO-DESIGNING CARE SERVICES
CARR GOMM
THE TOTAL
EXPERIENCESAY WOMAN SUPPORT SERVICE (2009)
(MACRO SYSTEM)
CUSTOMER JOURNEY MAPPING SCOTTISH GOVERNMENT | LEARNER JOURNEY (2012)
ETHNOGRAPHY
DUNCAN OF JORDANSTONE | LETTERS TO THE FUTURE (2008)
STORYTELLING AND VISUALISATION
IRISS: ASSET MAPPING FOR PEOPLE CENTERED PLANNING I N HEALTH AND MENTAL WELL-BEING (2011)
OBSERVATIONMMM GROUP | MOBILITY FOR OLDER GENERATION (2011)
PERSONASSYNC | DEVELOPING A DIGITAL PERSONA TOOL (2013)
MOCK UP ENERGY SECTOR | DEVELOPING A CUSTOMER DASHBOARD (2014)
GLASGOW CITY COUNCIL | TESTING THE NEW GCC WEBSITE (2015)
USER TESTING
EMPATHY TOOLS EXPERIO LABS | SERVICE DESIGN NETWORK CONFERENCE (2014)
CO-DESIGN TOOL CARE INFORMATION SCOTLAND | RE-DESIGNING CARE INFORMATION (2013/14)
Sarah Drummond | #sdingov | @wearesnook
The Matter
"I used to want to be a lawyer but school was crap, I can't get a job and I don't do anything all day"
Over £70 million Princes Trust, cost of exclusion
Research Build Produce Present & Distribute After Care
Have you heard?An exciting pilot project has been taking place in North East Edinburgh for the past 6
weeks with a group of six fantastic young people aged between 14 and 23. They have
been working on a question asked by The City of Edinburgh Council: “How can young people’s voices be heard in the Forth community planning process?”This Monday the group will be presenting their responses back to their client and their
local community a published newspaper that they have produced hot off the press and
available to purchase. This is The Matter.
TheYou should have asked us ages ago. Savethe date!
What: When: Where: Time:
The Matter: First Edition launchThis Monday 22nd October 2012North Pilton Neighbourhood Centre 6:30pm
stakeholder map
Your question here
organisations
places
services
public figuresthe public
ThePreparing your pitch
Research
Research
Research
Build Ideas
Produce & Ship
Present & Distribute
Present & Distribute
“The newspaper took them from ‘I will be on benefits for the rest of
my life’ to seeing a better future and getting
stuff done”
Tim PackerCity of Edinburgh Council
"We realised we can make anything happen"
Know Sugar
PERSONAL RESPONSIBILTY“lesson one”
Students
500 per year 47 nationalities5 locations9 programmes
TUI Creative Connection
COMPANIES
culture & change
business transformation
digital innovation
TUI Creative Connection
how we work
facilitative consultancy
REAL BUSINESS CHALLENGES
ExPERIENCE BASED
TUI Creative Connection
Hello Manchester You look nice
THE EVER EXPANDING UNIVERSE OF DESIGN
SOCIAL INNOVATOR. HYBRID RESEARCHER.
CODER. CEO. ENTREPRENEUR.
BUSINESS DESIGN
ma digital
experience design
gill wildman @Plotlondon
PROFESSOR MIKE PRESS @MIKEPRESS
JOE MACLEOD @mrmacleod
culture of learning
side projects
CYCLEHACK IS A GLOBAL MOVEMENT ON A MISSION TO MAKE THE WORLD MORE
SUSTAINABLE BY REDUCING THE BARRIERS TO CYCLING
SARAH DRUMMOND
48 HOUR EVENT TO DEVELOP PROTOTYPECYCLEHACKS
DOING NOT TALKING
“you can’t be what you can’t see”
write
show your work
think bigger
don’t complain fix
everybody is making it up as they go along
Hello Manchester You look nice
THANK YOU FOR DOING WHAT YOU DO
AND BEING WHO YOU ARE
Hello Manchester You look nice
bye STEMMETTES You still look nice
