how to build an innovation lab
TRANSCRIPT
according to @bromfordlab
Paul Taylor@paulbromford
Tom Hartland@thomashartl
andat London 9 12 15
How To Build An Innovation Lab
It’s often easier to make something 10 times better than it is to make it 10% better. And we need 10x gains to solve some of the
biggest problems facing humankind
ASTRO TELLER ON MOONSHOTS
has made a strategic commitment to re-establish the relationship it has with customers and communities
that means everything is up for grabs
nothing is sacred
not so stupid questions:
what is innovation?
what is a lab?
Bouncing ideas around is not innovation
One of the reasons innovation fails to take hold in many organisations is a focus on internal reporting and certainty rather than finding,
testing and exploring
it’s about deliberately thinking of - and applying - new ways to tackle problems or resolve unmet need
Does the world really need another? Nesta Global LabMap
…a unique kind of laboratory – one that creates a dialogue, listening carefully with an open mind to all the voices, and then tries to translate
them, mix them, and amplify them to prototype and develop alternatives.
Do you need an Innovation Lab? Not necessarilyDoes your organisation need an embedded approach to innovation and testing that is measurable? What do you think?!
NETWORKING(dreaming stuff)
REALIsING(ideas into action)
EXPERIMENTING(aiming at breaking)
CONNECTING(holding s**t together)
Lab Skill Sets
Develop Concept
Build Prototype
Test Assumptions
Evaluate & Iterate
Testing and piloting have been natural additions to our innovation pipeline
observation one...
PROMOTES QUALITY CONTROL
Bromford has lots of big ideas
EXPECTATION
REALITY
NOT ALL IDEAS ARE CREATED EQUAL
because...
observation two?
WIDER RANGE OF SOLUTIONS
progressing ideas requires
PROTOTYPES
TESTINGprogressing prototypes requires
considered design +thorough
documentation
observation three!
> CHANCE OF BREAKTHROUGH
S
OK TO FAIL =OK TO TEST RADICAL
IDEAS
OK TO FAIL =OVERCOME INDIVIDUAL
BIASES
✓✓ X
Wait….what?!?
SO WHAT IS A PILOT?
Test One
Test Two
Test Three
Test Four
Test Five
Test Six
Test Seven
IF TESTS HELP SELECT COMPONENTS OF
SERVICE...
PILOTS MEASURE COMPLETE SERVICE
OUR HANDPRINTS ARE ALL OVER: BROMFORD DEAL. BROMFORD DNA. SERVICE OFFER PILOTS. STARTING WELL COACH. A+E YOUTH CONNECTOR. GOOGLE GLASS TESTS. SQUAD WORKING. MULTI SKILLED COACHES. WINTER BUDDIES. LAB SHOW. NEW EXTRA CARE. HUBS. MINECRAFT FOR DEVELOPMENT. COMPLAINTS PROCESS. COMMUNITY CONNECTOR. WIFI FOR CUSTOMERS. LEAVING WELL. RENAL FAILURE. LIGHTNING TALKS. COMMUNITY LETTINGS. CAR PARK SWARM. WICKED PROBLEMS. FUEL POVERTY LAB. BUT ALL PEOPLE REMEMBER US FOR IS A BLOODY DRONE
LESSONSLEARNED
WE ARE NOTHINGWITHOUT DATA +
INSIGHT
GET ON
BOARD...EVERYTHING
IS OK!
HMS Directorship
INNOVATION DIES (OR THRIVES) FROM
THE TOP
TEST MOREPILOT LESS
@bromfordlab
Paul Taylor@paulbromford
Tom Hartland@thomashartl
and
THANK YOU!