how to build a six-figure piano tuning & repair business

7/21/2019 How to build a six-figure piano tuning & repair business

http://slidepdf.com/reader/full/how-to-build-a-six-figure-piano-tuning-repair-business 1/55

Fcw Cfimrlce Cektk hf

JH\ UH OSKIE M ^KZ-@KLS_CWKMFH USFKFL MFE _CWMK_ OS^KFC^^

M ^SLLCÛCE Û_MUCL[ @H_ UJC

KFECWCFECFU WKMFH UCNJFKNKMF KF UJC @KCIE

O[

OHO \KEEKFL

WKMFH UCNJFKNKMF

Jhw m hfc pcrshf hpcrmtk hf lrcw kf th m

sunncssù i pkmfh tufkfl mfe r cpmkr ouskfcss

http://www.facebook.com/photo.php?pid=30292919&id=1417089824



Nhpyrkljt © ?7== oy _hocrt B. \keekfl mfe Dmry A. \keekfl.

Mii rkljts rcscrvce. Fh pmrt h` tjks ohhb dmy oc rcprheunce hr trmfsdkttce kf mfy `hrd hr oy mfy dcmfs,cicntrhfkn hr dcnjmfknmi, kfniuekfl kftcrfct, wco sktc, pjhthnhpykfl, `mxkfl, wkrcicss, rcnhrekfl, hr htjcrwksc,

hr oy mfy kf`hrdmtkhf hr sthrmlc mfe rctrkcvmi systcd, wktjhut tjc prkhr pcrdksskhf h` tjc nhpyrkljt jhiecr,

cxncpt wjcrc pcrdkttce oy imw.

_cqucsts `hr pcrdksskhf th dmbc nhpkcs h` mfy pmrt

h` tjc whrb sjhuie oc dmkice th tjc puoiksjcr1

c-dmki1 pkmfh.tcnjfh=Gldmki.nhd

Wrkftce kf tjc Sfktce ^tmtcs h` Mdcrknm

@krst Wrkftkfl ?770

^cnhfe Cektkhf ?77<

Ujkre Cektkhf ?77:

@hurtj Cektkhf ?77;

@k`tj Cektkhf ?7==



Mnbfhwicelcdcfts

K eh wksj th tjmfb tjc Lhe h` jcmvcf, tjrhulj Acsus Njrkst, `hr Jks ihvc mfe dcrny wktjhutwjknj fhfc h` tjks sunncss nhuie jmvc occf mnjkcvce2 mish, dy wk`c Dmry, tjc ihvc h` dy ik`c,`hr jcr cfnhurmlcdcft mfe msskstmfnc thwmre tjc nhdpictkhf h` tjks prhacnt2 tjc imtc"krrcpimncmoic pkmfh tcnjfknkmf" Acrry Wmnc, `rhd wjhd K icmrfce dunj eurkfl hur msshnkmtkhf kf=;<72 Ehf Nhimkmffk, `hrdcr jcme h` Nhimkmffk Wkmfh mfe Hrlmf Nh., tjc pmst Omiewkf mfenurrcft ^tckfwmy Ecmicrsjkp kf Ikttic _hnb, wjh lmvc dy nmrccr m fccece ohhst kf tjc cmriy

emys2 mfe ^tcvc \ktbhwsbk, h` Kftcrfmtkhfmi Wkmfh Lmiicry, Fhrtj Ikttic _hnb, wjh sjht tjc prkncicss nhvcr pjhth h` dc mfe Wmhih @mzkhik, dmfu`mnturcr h` wjmt dmfy pkmfksts mfe pkmfhtcnjfknkmfs nhfskecr th oc tjc `kfcst qumikty lrmfe pkmfh kf nurrcft whriewkec prheuntkhf1 tjc

@mzkhik Wkmfh`hrtk.

Oho \keekfl Amfumry ?770



Nhftcfts

Nhvcr1 Ujc mutjhr mfe Wmhih @mzkhik

=. Oclkffkfls

?. Mrc yhu rcmey8

>. [hu mrc tjc prheunt

5. Lcttkfl tjc rc`crrmis

3. Kfnrcmskfl yhur phtcftkmi `hr sunncss

0. Mpphkftdcfts tjmt cfeurc

<. Ehf't icmvc dhfcy hf tjc tmoic

:. \mtnj yhur ohtthd ikfc

;. Nhfsuitmtkhf

=7. Cpkihluc

==. _cshurncs

=?. Ujc `uturc h` tjc kfeustry

Mohut tjc mutjhr

Kiiustrmtkhfs mfe pjhths



NJMWUC_ HFC

Oclkffkfls

Kt mii stmrtce kf =;:? wjcf K ecnkece th stmrt tufkfl mfe rcpmkrkfl pkmfhs hf m pmrt-tkdc omsks. Kjme occf kf tjc mevcrtkskfl mfe dmrbctkfl `kcie `hr scvcrmi ycmrs out jme miwmys wmftce th lctkfth tjc duskn ouskfcss. Ms m yhufl dmf, kf =;<7, K jme m stkft whrbkfl `hr m pkmfh sthrc kf Ikttic_hnb, Mrbmfsms. \jkic tjcrc, K `hufe tjc whrb h` m pkmfh tufcr th oc `msnkfmtkfl ms K hoscrvcetjc mrtksmf prcpmrkfl kfstrudcfts `hr tjc smics ìhhr. Mfe sh, dy jhpc wms th lct kfth tjc `kcie h` pkmfh scrvknc mt shdc phkft kf tjc ùturc.

Jmvkfl m `mdkiy wktj njkiercf, K eke ms dhst dcf mrc nhdpciice th eh1 `kfe m aho wktj m lhhe

smimry mfe ocfc`kts. Ujcrc`hrc, kf =;<=, K njhsc m nmrccr kf mevcrtkskfl mfe dmrbctkfl, uitkdmtciyrkskfl th tjc rcsphfskokikty h` Fmtkhfmi Mevcrtkskfl Dmfmlcr `hr m stmtcwkec emkiy fcwspmpcr kf=;::. Dcmfwjkic, jmvkfl occf sci`-ceunmtce kf pkmfh tcnjfhihly, K nhftkfuce scrvknkfl pkmfhshf m pmrt-tkdc omsks dhstiy `hr `rkcfes mfe rcimtkvcs. Imtcr, K whuie cmrf dy ekpihdm.

Ms K lrcw wcmry h` tjc strcss tjmt sccds th mnnhdpmfy tjc `kcie h` mevcrtkskfl mfe dmrbctkfl,mfe dy njkiercf jmvkfl lrhwf mfe ic`t tjc jhusc, K tjhuljt fhw wms tjc tkdc th lh kfth tjkscfecmvhr kf m imrlc wmy. Ujcrc`hrc, kf =;;7, K rcsklfce dy phsktkhf wktj tjc fcwspmpcr mfehpcfce m ùii-tkdc pkmfh scrvknc ouskfcss.

Mt tjc hutsct, K tjhuljt tjmt dy cxpcrkcfnc kf mevcrtkskfl mfe dmrbctkfl, kf tmfecd wktj tjc

ikdktce pkmfh scrvknc cxpcrkcfnc K jme mnqukrce kf tjc `kcie, whuie dmbc oukiekfl m ùii-tkdc pkmfh scrvknc ouskfcss mfe sciikfl kt th tjc puoikn `mkriy cmsy.

K wms wrhfl.

K shhf eksnhvcrce tjmt kt nmf tmbc ycmrs th oukie m nusthdcr omsc tjmt ks imrlc cfhulj `rhd wjknjth cmrf m ikvkfl. Dcmfwjkic, wmktkfl `hr tjc pjhfc th rkfl, tjc `kfmfncs su``crce.

Sitkdmtciy, tjrhulj ohtj prmycr mfe jmre whrb, sunncss wms mnjkcvce cvcf ocyhfe dy wkiecstcxpcntmtkhfs!

Dy purphsc kf prheunkfl tjks ohhb ks th sjmrc wktj htjcrs tjc jmre-icmrfce icsshfs h` oukiekfl msunncssùi pkmfh scrvknc ouskfcss. K eksnhvcrce mihfl tjc wmy tjmt hfc ehcs fht jmvc th wmkt `hrtjc pjhfc th rkfl wjkic pcrshfmi `kfmfncs tmbc m ekvc. Ujcrc mrc ec`kfktkvc stcps hfc nmf tmbckfktkmiiy tjmt nmf dmbc tjc prhncss dhvc cxpcektkhusiy. Ujks ohhb wkii tmbc yhu tjrhulj tjcscstcps, hfc oy hfc. Ujks prhvcf strmtcly nhuie whrb `hr yhu thh!

Hf hnnmskhf, K jmvc sjmrce dy strmtcly wktj htjcr pkmfh tcnjfknkmfs. Sphf jcmrkfl sunj, m tufcr



hfnc rcpikce, "Kt whf't whrb." Njhhskfl fht th `hiihw dy sullcstkhfs, jks ouskfcss uitkdmtciytmfbce. Dy ouskfcss nhftkfucs th lrhw, ycmr oy ycmr.



NJMWUC_ U\H

Mrc yhu rcmey8

Ujks ohhb ks fht mohut icmrfkfl jhw th cktjcr tufc hr scrvknc pkmfhs. Kt ks `hr tjhsc wjh mircmeyjmvc tjc tcnjfknmi sbkiis mfe wksj th lrhw kfth m sunncssùi ouskfcss. Jhwcvcr, k` yhu mrc imnbkflkf tjc bfhwicelc h` tjc nrm`t, wc dkljt orkcìy dcftkhf m `cw h` tjc mvcfucs tjmt yhu nmfcxpihrc1 mpprcftkncsjkp, sci`-tcmnjkfl, snjhhi, mfe tjc pkmfh `mnthry.

MWW_CFUKNC^JKW

Dmfy ycmrs mlh, hfc h` tjc dhst nhddhf wmys th icmrf pkmfh scrvknc wms oy mpprcftkncsjkp.Ujrhulj tjks dcmfs, hfc nhuie icmrf tjc trmec `rhd cktjcr m pkmfh tcnjfknkmf hr m pkmfh

rcoukiekfl sjhp, mfe cmrf m wmlc mt tjc smdc tkdc. Dmfy lhhe tcnjfknkmfs cftcrce tjc `kcietjrhulj tjks dctjhe.

Uhemy kt ks shdcwjmt ek``knuit th `kfe mf mpprcftkncsjkp. Mt icmst kt ks kf tjks pmrt h` tjc nhuftry.Dhst kfecpcfecft tcnjfknkmfs cmrf aust cfhulj kfnhdc th supphrt tjcdscivcs. Hpphrtufktkcs thicmrf tjc nrm`t tjhulj m rcoukiekfl sjhp mrc ikdktce ms dhst h` tjc `cw lhhe hfcs mrc typknmiiyihnmtce kf dmahr S.^. dmrbcts, mfe kf Curhpc. Dhrchvcr, ms tjc rcoukiekfl sjhp ks rcmiiy m dkfk-`mnthry, tjcrc nhuie oc ermwomnbs kf tjc icmrfkfl prhncss. (^cc "Ujc Wkmfh @mnthry," ocihw.)Jhwcvcr, kf shdc pmrts h` tjc nhuftry kt dmy oc phsskoic th ihnmtc m qumik`kce tcnjfknkmf-dcfthrth jcip lukec yhu tjrhulj tjc ceunmtkhfmi prhncss. @hr m ikst h` tcnjfknkmfs kf yhur mrcm, nhfsuittjc WUL wcosktc kf tjc rcshurncs njmptcr.

^CI@-UCMNJKFL

^hdc cftcr tjc `kcie h` pkmfh scrvknc jmvkfl occf sci`-tmuljt. Ujcy rcme mii h` tjc mvmkimoic ohhbs, stuey vkechs, ouy mf hie pkmfh th whrb hf, mfe kf euc nhursc lmkf tjc cxpcrtksc fcncssmryth tufc mfe rcpmkr pkmfhs. Ujcrc mrc dmfy cxnciicft ohhbs mfe vkechs mvmkimoic, wjcrcoy hfc nmf ocnhdc sci`-tmuljt. Hfc sunj ohhb ks1 Wkmfh Uufkfl ^crvknkfl mfe _coukiekfl oy Mrtjur_coiktz. M lhhe scrkcs h` kfstruntkhfmi EPEs mrc mvmkimoic `rhd Kftcrfmtkhfmi Wkmfh ûppiy.

K jmvc bfhwf lhhe pkmfh tcnjfknkmfs wjh wcrc sci`-tmuljt. Ms m dmttcr h` `mnt, tjc ocsttcnjfknkmf kf tjc stmtc h` Mrbmfsms, fhw ecncmsce, wms sci`-tmuljt mfe, skfnc jks ecdksc, jms occf vkrtumiiy krrcpimncmoic kf tjc dmrbct.

^NJHHI

^hdc dcf mfe whdcf cicnt th icmrf tjc trmec `rhd m rcputmoic snjhhi. Ujcrc mrc twh mvcfucsjcrc1 tjc hf-sktc snjhhi, mfe tjc nhrrcsphfecfnc snjhhi. Ohtj dmy jmvc mevmftmlcs mfeeksmevmftmlcs. Hfc h` tjc dhrc phpuimr hf-sktc snjhhis ks Ujc Fhrtj Ocffctt ^trcct ^njhhi. Ujc ocst nhrrcsphfecfnc snjhhi ks prhomoiy Ujc _mfey Whttcr ^njhhi. Ujcsc kfstktutkhfs dmy oc



`hufe kf tjc rcshurncs njmptcr.

Ujc mevmftmlc th tjc hf-sktc snjhhi ks tjc prmntknmi strunturc mfe trmkfkfl tjmt m nimssrhhdcfvkrhfdcft nmf h``cr. Ujc eksmevmftmlc ks tjmt shdc stuecfts nmffht m``hre tjc suostmftkmidhfctmry hutimy, dhvkfl cxpcfsc, mfe tmbkfl m ycmr hr twh h`` whrb kf hrecr th mttcfe nimsscs.

Ujc mevmftmlc th tjc nhrrcsphfecfnc snjhhi ks tjmt tjc mrt nmf oc icmrfce mt hfc‛s hwf spcce mfekf tjc nhd`hrt h` jhdc wjkic dmkftmkfkfl nurrcft cdpihydcft. Ujc nhst nmf mish rufnhfskecrmoiy icss. Mfe, prhvkece tjc stuecft jms m ecncft pkmfh th whrb hf, tjc rcsuits nmf oc tjcsmdc `hr jkd ms `hr tjc kfekvkeumi wjh jms mttcfece mf hf-sktc snjhhi.

Ujc eksmevmftmlc th tjc nhrrcsphfecfnc snjhhi ks rcmiiy hfc h` pcrncptkhf. ^hdc, ohtj kf mfe huth` tjc kfeustry, `rhwf hf kt mfe cvcf ecfklrmtc tjhsc wjh jmvc lhfc tjks rhutc oy cdpihykflsunj ohlcydmf vcrokmlc ms "jc icmrfce `rhd m dmki hrecr nhursc."

K jmvc bfhwf pkmfh tcnjfknkmfs wjh jmvc occf ceunmtce vkm tjc nhrrcsphfecfnc nhursc dctjhe

ms wcii ms tjc hf-sktc snjhhi. H` tjcsc, shdc mrc lhhe, htjcrs mrc dcekhnrc, mfe `cw mrc cvcfquktc ome. \jknjcvcr h` tjcsc ceunmtkhfmi pmtjs yhu njhhsc th `hiihw, hur cxpcrkcfnc jmsrcvcmice tjmt tjc qumikty h` whrb hfc ehcs ks wjhiiy ecpcfecft uphf tjc pursukt h` cxnciicfnc oytjmt kfekvkeumi, fht fcncssmrkiy oy wjmt dcmfs tjc bfhwicelc wms hotmkfce.

Ujc kdphrtmft tjkfl ks tjmt yhu mrc rcmey prh`csskhfmiiy th lh kfth m pcrshf's jhdc hr kfstktutkhfmfe pcr`hrd tjc whrb c``knkcftiy mfe kftciiklcftiy. Ujks wkii kfvhivc fht hfiy ceunmtkhf, out mishnhufticss jhurs, emys mfe dhftjs tufkfl mfe rcpmkrkfl tjc vmrkhus `ufntkhfs hf yhur "icmrfkflkfstrudcft" uftki yhu ocnhdc prh`knkcft mt kt. Ujcf, mfe hfiy tjcf, dmy yhu oc rcmey th pcr`hrdscrvknc kf tjc `kcie.

^meiy, shdc wjh jmvc lhfc kfth tjc `kcie th pcr`hrd pkmfh scrvknc wcrc fht rcmey `hr tjc tmsb.Ujcy jmvc ic`t m trmki h` ecstruntkhf kf tjckr wmbc1 hut-h`-tufc kfstrudcfts, orhbcf omss orkelcs,snhrcs h` orhbcf duskn wkrc, emdmlc th pkf oihnb, mfe whrsc. Dmbc tjks dkstmbc mish, mfe yhuwkii rukf yhur rcputmtkhf `rhd tjc hutsct.

\jh ecnkecs wjcf hfc ks rcmey `hr tufkfl kf tjc `kcie8 K` yhu `cmr dmbkfl tjmt aueldcft `hryhursci`, yhu nhuie msb m pkmfh ecmicr th dmbc tjc ectcrdkfmtkhf. Out cxcrnksc nmutkhf. Dmfyecmicrs mrc fht rcmiiy tufcrs. Ujcy dmy oc moic th rcnhlfkzc mf kfstrudcft tjmt ks kf rcimtkvc tufc, out fht hfc tjmt ks kf `kfc tufc. M octtcr njhknc dkljt oc th jmvc yhur whrb rcvkcwce oy mihflstmfekfl mfe rcputmoic pkmfh tcnjfknkmf kf yhur mrcm. Mish, yhu nhuie, ms dmfy eh, sklf up`hr cxmds lkvcf oy tjc Wkmfh Ucnjfknkmfs Lukie (WUL). Ujmt ks ncrtmkfiy m lhhe stmrt, ms kt wkii prhvkec tcstkfl kf ohtj tufkfl mfe rcpmkr.

Ujc ehwf skec th mii h` tjks ks tjmt fh pmrtknuimr ceunmtkhfmi pmtj m``hres mf moshiutc lumrmftcctjmt hfc wkii prhvkec qumikty whrbdmfsjkp ohtj `hr tjc prcscft mfe tjc `uturc. Sitkdmtciy, kt kstjc dmrbctpimnc tjmt sjmii ectcrdkfc wjctjcr hr fht yhu wcrc rcmey. Ujcrc`hrc, dmbc mii h` tjcfcncssmry prcpmrmtkhfs `hr `kciewhrb. K nmffht cdpjmskzc tjks cfhulj. Oc nhdpictciy cqukppce`hr tjc njmiicflc!



UJC WKMFH @MNUH_[

\jkic tjc pcrncptkhf dmy oc tjmt `mnthry trmkfkfl ks rcmiiy tjc ocst rhutc th tmbc, tjc rcmikty nhuie oc shdcwjmt ek``crcft. @krst h` mii, tjcrc mrc fht dmfy pkmfh `mnthrkcs ic t̀ kf Fhrtj Mdcrknmwjcrckf hfc nmf icmrf tjc trmec. ^cnhfeiy, k` m dmf hr m whdmf sjhuie oc `hrtufmtc cfhulj th

jkrc hf mt m pkmfh `mnthry, tjc njmfncs mrc tjmt jc hr sjc wkii oc pcr`hrdkfl hfc, pcrjmps twh, ahos kf tjc dmfu`mnturkfl prhncss tjrhuljhut tjckr tcfurc. @hr cxmdpic, m pcrshf wjh ks jkrce thtufc pkmfhs wkii oc trmkfce oy tjc `mnthry th tufc pkmfhs cxniuskvciy ycmr kf mfe ycmr hut.Ikbcwksc, m pcrshf wjh ks jkrce th vhknc jmddcrs wkii oc ceunmtce shiciy kf vhknkfl jmddcrs.\jkic tjc `mnthry cdpihycc nmf rcqucst m njmflc h` mssklfdcft `rhd tkdc th tkdc, mnnhrekfliy ktwkii tmbc dmfy ycmrs th icmrf tjc cftkrc ouskfcss. Ujcrc`hrc, tjc pkmfh `mnthry whrbcr dmy kfecce ocnhdc "trmkfce," out hfiy kf ncrtmkf mrcms h` tcnjfhihly. Ujc smdc nhuie mish jhie truc h` hfcmttcdptkfl th icmrf tjc nrm`t wjkic cdpihyce mt m pkmfh rcoukiekfl sjhp.

Eurkfl tjc nhursc h` tjckr nmrccrs, dmfy kfecpcfecft tufcrs wkii mttcfe `mnthry-sphfshrcescdkfmrs, mfe m`tcrwmre dmy nmii tjcdscivcs, "`mnthry trmkfce." Cvcf tjhulj sunj icmrfkfl ks

cxtrcdciy jcip`ui, th smy scdkfmr mttcfemfnc ks tjc smdc ms `mnthry trmkfkfl dmy rcmiiy ocstrctnjkfl tjc trutj h` tjc dmttcr.

Uh suddmrkzc1 K` yhu mrc ihhbkfl thwmre hpcfkfl m pkmfh tufkfl mfe rcpmkr ouskfcss, icmrfkfltjc nhdpictc trmec mt m pkmfh `mnthry nhuie tmbc dmfy ycmrs. Jhwcvcr, hfnc tjks jms occfmnnhdpiksjce yhu whuie ncrtmkfiy jmvc tjc rcqukrce ceunmtkhf mfe cxpcrkcfnc th prhncce, mfe thiclktkdmtciy nmii yhursci` "`mnthry trmkfce."

NHFUKFSKFL CESNMUKHF

Ujc Wkmfh Ucnjfknkmfs Lukie (WUL) mfe tjckr ihnmi njmptcrs prheunc shdc cxnciicft ceunmtkhfmidmtcrkmis, scdkfmrs mfe m dhftjiy dmlmzkfc, Ujc Wkmfh Ucnjfknkmfs Ahurfmi, wjknj nmf msskst kftjc vktmi nhftkfukfl icmrfkfl prhncss.

Ujc WUL wco sktc meercss dmy oc `hufe kf tjc rcshurncs njmptcr h` tjks ohhb.



NJMWUC_ UJ_CC

[hu mrc tjc prheunt

M `cw ycmrs mlh, K icmrfce h` mf cfikljtcfkfl cxpcrkcfnc tjmt whuie `hrcvcr sjmpc dy vkcwnhfncrfkfl jhw pkmfh tcnjfknkmfs sjhuie prcscft tjcdscivcs.

Kf m ncrtmkf S.^. nkty, tjcrc wcrc twh pkmfh tcnjfknkmfs pcr`hrdkfl nhftrmnt scrvknc `hr m pkmfhecmicr. Hfc emy, tjc ecmicr nmiice uphf hfc h` tjc tcnjfknkmfs th lh hut hf m scrvknc nmii th mjhdc wjcrc mf hiecr [mdmjm lrmfe pkmfh rcqukrce tufkfl. Ujc tcnjfknkmf sjhwce up mt tjc `rhftehhr ihhbkfl ikbc m rc`ulcc `rhd tjc =;07s1 ihfl jmkr, m phfytmki, ocii-ohtthd acmfs, mfe mrmllcey t-sjkrt. Ujc nusthdcr ict jkd kf. Jc eke tjc whrb, nhiicntce jks `cc, mfe tjcf ic`t.

Imtcr tjmt emy, tjc pkmfh sthrc rcnckvce m nmii `rhd mf krmtc nusthdcr. Kt wms tjc smdc pcrshf wjhjme jcr pkmfh tufce cmrikcr tjmt emy. "Ujks pkmfh shufes jhrrkoic," sjc cxnimkdce! "K nmf jmreiy

pimy kt," sjc imdcftce. "K ehf't wmft tjmt luy thunjkfl dy pkmfh mlmkf!" Ujc pkmfh sthrckddcekmtciy nhftmntce tjc htjcr tcnjfknkmf th lh hut th tjc whdmf's jhusc mfe scc wjmt jc nhuieeh th dmbc jcr jmppy.

Jc mppcmrce mt jcr `rhft ehhr wcmrkfl m sphrts amnbct, tkc, mfe simnbs. \jcf tjc whdmf mfswcrcetjc ehhr, sjc sdkice, ict jkd kf, mfe prhnccece th tcii jhw jhrrkoic tjc pkmfh shufece skfnc tjctufcr jme whrbce hf kt cmrikcr kf tjc emy. "Kt shufece octtcr oc`hrc jc tufce kt," sjc smke. Ujctcnjfknkmf thie jcr fht th whrry2 kt whuie oc tmbcf h`. Sphf tjmt ecnimrmtkhf, sjc ic`t tjc rhhdmfe wcft mohut jcr ouskfcss.

Jc smt ehwf mt tjc pkmfh th njcnb tjc tufkfl. Kt wms pcr`cnt. Mii h` tjc ufkshfs, kftcrvmis, mfehntmvcs wcrc aust rkljt. "K nhuie fht jmvc ehfc octtcr dysci`," jc wjkspcrce. Fhtwktjstmfekfl, jcmntce ikbc jc eke shdctjkfl, mfe tjcf msbce tjc whdmf th rcturf th tjc rhhd, tciikfl jcr tjmt tjc pkmfh wms fhw kf hrecr. "Ujmfb yhu vcry dunj," sjc smke, mfe tjc tcnjfknkmf ic`t.

Imtcr, tjc nusthdcr nmiice tjc pkmfh sthrc mfe nhdpikdcftce tjc `kfc whrb tjmt tjc scnhfetcnjfknkmf jme wrhuljt hf jcr pkmfh. "Kt shufes whfecr`ui," sjc smke. "Dmy K jmvc jkd `hr dyrcluimr tufcr8" sjc msbce. "Ncrtmkfiy," rcpikce tjc pkmfh ecmicr.

^h wjmt wms tjc prhoicd wktj tjc `krst tcnjfknkmf8

Ujc prhoicd wms wjhiiy kf pcrncptkhf. Ujc nikcft nhuie fht ocikcvc tjmt mfyhfc wjh ihhbce sh ome nhuie eh m ecncft aho.

M nusthdcr's pcrncptkhf h` m scrvknc pcrshf sjc icts kfth jcr jhdc ks mii-kdphrtmft. Ujc prheunt ockfl shie ks yhu! Ujcrc`hrc, yhu dust prcscft tjc mppcmrmfnc h` m `kfc prheunt tjmt ks ohtj prhpcriy pmnbmlce mfe sciimoic!

Kt ks fht fcncssmry th wcmr cktjcr m sukt hr cvcf m tkc mfe sphrt nhmt. Uh ihhb prh`csskhfmi, m dmictcnjfknkmf sjhuie skdpiy ercss mnnhrekfliy1 m nicmf, prcssce sjkrt, fknc simnbs, mfe sjhcs tjmt



sjkfc. Ocikcvc kt hr fht, K jmvc rcme tjmt m pcrshf's `krst kdprcsskhf h` mfhtjcr ks h`tcf omsce uphfjhw tjckr sjhcs ihhb.

Wrmntknc lhhe jylkcfc, mfe jmvc m ecncft jmkrnut, thh.

M whdmf tcnjfknkmf ehcs fht jmvc th wcmr m ercss. Kf `mnt, m ercss dkljt oc, mt tjc vcry icmst,kfnhfvcfkcft `hr tjc dhrc kfvhivce pkmfh scrvknc whrb. M fknc pmftsukt, hr prh`csskhfmi ihhbkfl pmfts, thp, mfe sjhcs whuie oc mpprhprkmtc.

_clmreicss h` lcfecr, ercss sunj ms oiuc acmfs mfe t-sjkrts mrc fht m lhhe kecm. _cdcdocr, yhumrc fht tjc piudocr. [hu jmvc occf nmiice kf th whrb hf mf upsnmic kfstrudcft, h`tcf kf m fkncjhdc hr kfstktutkhf. Mfe dmfy h` tjcsc kfstrudcfts mrc quktc cxpcfskvc, nimssy sjhwpkcncs.

Jhw wc prcscft hurscivcs mish cxtcfes th tjc vcjknic wc erkvc. Eh fht sjhw up kf mf hieniufbcr, ms tjks ks ome prcscftmtkhf. [hur nmr hr vmf ehcs fht jmvc th oc mf cxpcfskvc sjhwohmt.M vcjknic tjmt ks ohtj prcscftmoic mfe nicmf ks su``knkcft.

Ujrhulj tjc kdpicdcftmtkhf h` tjcsc sullcstkhfs yhu sjmii nhfvcy th tjc nusthdcr tjmt yhu mrcnhdpctcft mfe nhfsnkcftkhus „ m truc prh`csskhfmi. Cvcftumiiy, yhu dmy cvcf eksnhvcr tjmt yhunmf nhddmfe jkljcr prkncs `hr yhur scrvkncs.



NJMWUC_ @HS_

Lcttkfl tjc rc`crrmis

\jcf dy ouskfcss wcft ùii-tkdc, K nrcmtce mf mevcrtkskfl prhlrmd tjmt K `cit whuie ermw ouskfcss. K jme miwmys ocikcvce tjmt yciihw pmlcs mevcrtkskfl wcrc kecmiiy suktce `hr tjc scrvknc-hrkcftce ouskfcss. Mfe, kf dhst nmscs, kt ks. Ujus, th tjks cfe, K spcft m sdmii `hrtufc hf ekspimymes kf tjc yciihw pmlcs h` Ikttic _hnb mfe surrhufekfl nhddufktkcs.

Okl dkstmbc.

K whuie shhf icmrf tjmt dhst dcmfkflùi pkmfh scrvknc ouskfcss nhdcs oy wmy h` rc`crrmis `rhd pkmfh ecmicrs, pkmfh tcmnjcrs, kfstktutkhfs, nhddcrnkmi nhfncrfs, mfe smtks`kce nusthdcrs.

Kt ks ms k` tjc rcsphfskoic pkmfh hwfcr ehcs fht wmft th lh oikfeiy th tjc yciihw pmlcs kf scmrnjh` m qumik`kce pkmfh tufcr. Kfstcme tjcy wkii nmii, `krst mfe `hrcdhst, tjc pkmfh sthrc mfe msb `hr mrc`crrmi, dunj ms tjcy whuie nmii m lhhe `rkcfe kf sccbkfl cktjcr m jhuscbccpcr hr m pjysknkmf.

\jy ehcs m nusthdcr utkikzc m rc`crrmi kfstcme h` mf mevcrtkscdcft8 _cdcdocr, K md tjc prheunt!Mnnhrekfliy, mt tjc vcry icmst, oc`hrc ouykfl tjc prheunt tjc phtcftkmi nikcft fcces phsktkvcrckf`hrncdcft `rhd shdchfc wjh ks jkljiy cstccdce „ m pcrshf wjh jms mircmey ohtj sccf mfeusce tjc prheunt.

^kfnc dhst pkmfh scrvknc ouskfcss nhdcs tjrhulj rc`crrmis, dy omnblrhufe kf mevcrtkskfl whuiefht oc thh jcipùi. Jhwcvcr, dy muxkikmry cxpcrkcfnc kf smics mfe puoikn rcimtkhfs whuie prhvckfvmiumoic.

Kt wms fht tjmt nmiis wcrc thtmiiy imnbkfl `rhd dy yciihw pmlcs mevcrtkskfl. K eke lct m `cw. Outdhst h` tjcsc nmiis wcrc `rhd kfekvkeumis ihhbkfl `hr tjc ihwcst prknc kf thwf. Ujks nmf oc mehwfwmre spkrmi tjmt jms fh cfe.

M@@KIKMUKFL \KUJ UJC WKMFH ECMIC_

Kfktkmiiy, K ekef't wmft th m``kikmtc wktj m pkmfh ecmicrsjkp ocnmusc tjcy hfiy cdpihy tjc scrvkncsh` m pkmfh tufcr mt wjhicsmic. ^kfnc K eke fht wmft th whrb `hr jmi`-prknc, K smt mfe wmktce `hr tjc pjhfc th rkfl emy m`tcr emy. Umib mohut ihfl emys! ^hdc emys tjc pjhfc eke fht rkfl mt mii.

@kfmiiy K ecnkece th tmib th m rcputmoic ecmicr mfe cxpihrc tjc phsskokiktkcs. [cs, ehkfl nhftrmntìhhr tufkfls `hr jmi`-prknc whuief't oc dunj ùf. Out mt icmst shdc kfnhdc whuie oc nhdkflkfth tjc ouskfcss. Mfe tjcrc wms m okl ohfus ms wcii. K whuie shhf eksnhvcr tjmt vkrtumiiy mii h`tjc nmii-kfs `hr ùii prknc tufkfls mfe rcpmkrs whuie lh th dc. ^h, wjkic K wms ehkfl jmi`-prknctufkfls `hr tjc sthrc ktsci`, tjc nmii-kfs whuie mish nhdc dy wmy, mfe mt ùii prknc. Dhrchvcr,cvcry tkdc tjc pkmfh sthrc shie cktjcr m fcw hr usce ufkt, tjc ouycr ocnmdc hfc h` dy nusthdcrs,



mt jmi` prknc `hr tjc `krst tufkfl (pmke `hr oy tjc ecmicr), mfe tjcf ùii prknc `hr suoscqucft tufkflsk` jc hr sjc njhsc th oc pimnce hf dy snjceuic. Kf meektkhf, tjcrc wms wmrrmfty whrb. @mnthryec`cnts jme th oc rcpmkrce, mfe tjks rcsphfskokikty `cii th dc mish.

Jhw eke K scii dysci` th tjc ecmicr8 Oy prcscftkfl dysci` kf m prh`csskhfmi dmffcr, ikstcfkfl th

jks fcces, bfhwkfl dy suoacnt, mlrcckfl th jks tcrds `hr rcdufcrmtkhf, mfe, dhst kdphrtmftiy, oyscrvknkfl m `cw ìhhr kfstrudcfts th jks smtks`mntkhf. Kt mish ekef't jurt tjmt dmfy pkmfh ecmicrsjmvc shdcwjmt h` m ek``knuit tkdc ihnmtkfl tufcrs wkiikfl th whrb `hr wjhicsmic, mfe mrc wkiikflth audp mt tjc hpphrtufkty th scnurc tjc scrvkncs h` hfc wjh ehcs ecncft whrb.

Oy wmy h` tjc pkmfh sthrc, K hotmkfce ouskfcss `rhd pkmfh tcmnjcrs, nhiiclcs, tjc sydpjhfy, mfem duitktuec h` pkmfksts. Mii h` tjks jme m sfhwomii c``cnt ms tjcsc smtks`kce nusthdcrs oclmt dhrcnusthdcrs.

K nmffht hvcrcdpjmskzc tjc kdphrtmfnc h` m``kikmtkfl wktj m pkmfh ecmicr wjcf oclkffkfl yhur ouskfcss. Kt ks m surc `hrduim `hr sunncss kf tjc ihfl ruf, ms ihfl ms yhu eh qumikty whrb.

Sitkdmtciy, yhu dmy cvcf mnqukrc sh dunj ouskfcss kf tjc `kcie, tjmt yhu dmy fh ihflcr jmvctkdc th eh wjhicsmic whrb. Jhwcvcr, whuief't tjmt oc m lhhe prhoicd th jmvc8

\jmt k` yhur prhxkdkty th tjc pkmfh sthrc ks sh `mr ekstmft ms th prcniuec yhu whrbkfl `hr tjcd mstjckr prkdmry nhftrmnt tcnjfknkmf8 K bfhw h` scvcrmi pkmfh tcnjfknkmfs wjh `mii kfth tjks nmtclhry.Ujcy ikvc jhurs `rhd Ikttic _hnb, wjcrc mt icmst `kvc dmahr pkmfh ecmicrs hpcrmtc. Jhwcvcr, prhoicds h`tcf prcscft fcw hpphrtufktkcs. [hu sjhuie nhftmnt mii h` tjc pkmfh ecmicrs kf tjc ^tmtcmfe h``cr th eh tjckr scrvknc whrb kf tjc lchlrmpjknmi mrcms tjmt mrc ocyhfe tjckr rcmnj th scrvkncwktj tjckr hwf tcnjs kf m nhst c``cntkvc dmffcr.

W_KPMUC WKMFH UCMNJC_^

Kf nhfniuskhf wc h``cr m sjhrt whre mohut hotmkfkfl rc`crrmis `rhd tjc htjcr shurncs wc'vcdcftkhfce1 pkmfh tcmnjcrs, kfstktutkhfs, nhddcrnkmi nhfncrfs, mfe smtks`kce nusthdcrs.

K` yhu mrc ufmoic th m``kikmtc wktj m pkmfh sthrc, tjc pkmfh tcmnjcr dmy prcscft shdc hpphrtufkty.Kt ks ikbciy tjmt dhst, k` fht mii, h` tjc pkmfh ceunmthrs kf yhur mrcm mircmey usc tjc ocsttcnjfknkmfs. Ujcrc`hrc, mttcdpts hf yhur pmrt th wrcst tjks ouskfcss mwmy `rhd yhur nhdpctktkhfwkii oc mf cxcrnksc kf ùtkikty. \jkic tjcrc dmy oc mf hnnmskhfmi cxncptkhf, vkrtumiiy mii tcmnjcrswkii stmy wktj tjckr prcscft tcnjfknkmf. Ehf't cvcf try th lct tjc ouskfcss oy nuttkfl yhur prknc. Ktwkii fht whrb, mfe yhu wkii hfiy njcmpcf yhursci` mfe mppcmr ecspcrmtc.

Jcrc ks wjmt yhu nmf eh. Dmbc tjc rhufes th mii h` tjc pkmfh tcmnjcrs mfe kftrheunc yhursci`.Ehf't sjhw up ufmffhufnce. Nmii mfe sct up mf mpphkftdcft. Jhw eh yhu `kfe tjcd8 Dhst pkmfh tcmnjcrs eh fht mevcrtksc kf tjc yciihw pmlcs. Ujcy hpcrmtc imrlciy `rhd rc`crrmis.Jhwcvcr, pkmfh ecmicrs typknmiiy dmkftmkf m ikst h` tcmnjcrs kf tjc ^tmtc mfe yhu nmf msb `hr mnhpy. Dmfy h` tjcsc ceunmthrs `rcqucft tjckr sthrcs thh, wjknj ks mfhtjcr lhhe rcmshf th m``kikmtcwktj m pkmfh ecmicr.

Ms pkmfh tcmnjcrs usc tjc octtcr pkmfh tcnjfknkmfs, kt ks ikbciy tjmt tjcsc scrvknc pchpic mrc vcry



ousy, cvcf `kiice th tjc orkd mfe hvcrìhwkfl wktj thh dunj ouskfcss. Mnnhrekfliy, tjc tcmnjcrdmy oc ihhbkfl `hr mf meektkhfmi tcnjfknkmf th rcnhddcfe th tjckr stuecfts. Dcftkhf tjmt yhujmvc m `cw hpcfkfls `hr fcw ouskfcss mfe whuie oc jhfhrce k` shdc stuecfts wcrc rc`crrce thyhu.

K` yhu sjhuie mnqukrc m pkmfh tcmnjcr `hr m nikcft, eh fht eksnhuft tjc tufkfl hr mfy h` yhur omsknscrvkncs. Hfnc mlmkf, kt'ii hfiy scrvc th njcmpcf yhu. Kfstcme, h``cr th eh lrmtks scrvknc nmiis `hrdkfhr kssucs sunj ms stknbkfl bcys, sydpmtjctkn vkormtkhfs, ct mi. Ujks ks nmiice "vmiuc meekfl"yhur scrvknc. K'vc `hufe tjmt kt whrbs quktc wcii ms tcmnjcrs truiy mpprcnkmtc tjc pcmnc h` dkfetjmt nhdcs wktj tjc bfhwicelc tjmt tjc tcnj ksf't lhkfl th fknbci mfe ekdc tjcd th ecmtj wktjscrvknc nmiis th nhrrcnt dkfhr kssucs.

KFÛKUSUKHF^

Ujc smdc prkfnkpic wc'vc dcftkhfce wktj rclmre th tjc prkvmtc tcmnjcr jhies truc mish `hrkfstktutkhfmi whrb. \jctjcr yhu mrc mpprhmnjkfl cktjcr m nhiiclc duskn ecpmrtdcft hr m duskn

ekrcnthr, tjcsc mrc prh`csskhfmi pchpic wjh mrc usumiiy smtks`kce wktj tjckr prcscft tcnjfknkmf.Jhwcvcr, tjcy nmf oc m shurnc h` rc`crrmis `rhd stuecfts, ms kf tjc nmsc h` tjc `hrdcr, ms wcii msnjhkr dcdocrs, ct mi., ms kf tjc nmsc h` tjc imttcr.

Kfstktutkhfs tjmt nmf oc wrcstce `rhd yhur nhdpctktkhf mrc puoikn ceunmtkhfmi `mnkiktkcs. ^hdc puoikn snjhhis mfe nhiiclcs hotmkf pkmfh scrvknc tjrhulj tjc okeekfl prhncss. [cs, tjmt's rkljt.Kt's m "wjh jms tjc ihwcst prknc," tjkfl. @kfe hut wjknj kfstktutkhfs kf yhur mrcm rcqukrc tjc okeekfl prhncss, mfe tjrhw yhur jmt kfth tjc rkfl. Oc prcpmrce th oke ihw, fcmr hr cvcf ocihwwjhicsmic. Kf yhur c``hrt th wkf tjc oke yhu nmf nhfskecr vmiuc meekfl yhur scrvknc (c.l. nicmfkfltjc lrmfe pkmfhs mt fh cxtrm njmrlc), out sunj dmy fht njmflc tjc rcsuit uficss tjc okeekfl `hrdspcnk`knmiiy msbs `hr tjc scrvknc. \jy whuie yhu wmft tjks typc h` eksnhuftce ouskfcss8_c`crrmis! Kt's aust tjmt skdpic.

NHDDC_NKMI NHFNC_F^

Mfhtjcr mrcm wjcrckf th hotmkf ouskfcss mfe, jcfnc, rc`crrmis, ks kf tjc nhddcrnkmi rcmid1 tjc pcr`hrdkfl mrts prhlrmds sunj ms tjc sydpjhfy, rcnktmi jmiis, nhfncrt jmiis, mfe rcnhrekflstuekhs2 mish jhtcis, rcstmurmfts, nhuftry niuos, furskfl jhdcs, rctkrcdcft ncftcrs, tcicvkskhfstmtkhfs, nruksc sjkps, whdcf's niuos mfe tjc ikst lhcs hf. \jcrcms tjc pcr`hrdkfl mrts prhlrmdsdmy `mii kfth tjc smdc nmtclhry ms pkmfh tcmnjcrs mfe kfstktutkhfs „ fmdciy tjcy mircmey usc tjc octtcr tcnjfknkmfs „ tjc htjcrs dmy fht mfe mrc, mnnhrekfliy, `mkr lmdc!

UJC ^MUK^@KCE NSÛHDC_

Ujks wkii oc eksnussce mt icfltj kf njmptcr skx.



NJMWUC_ @KPC

K fnrcmskfl yhur phtcftkmi ̀ hr sunncss

Kf cstmoiksjkfl yhursci` ms m prh`csskhfmi kf tjc dmrbct, mf kdphrtmft thhi th utkikzc ks tjcnhdpikdcftmry puoikn scdkfmr. Ujks usumiiy whrbs ocst k` prheunce ufecr tjc sphfshrsjkp h` m pkmfh ecmicr. Ujc ecmicr wkii jmvc tjc wjcrcwktjmi th `mnkiktmtc sunj mf cfecmvhr1 spmnc `hrscmtkfl, kfstrudcfts `hr "sjhw mfe tcii," dhfcy th mevcrtksc kf ohtj fcwspmpcr mfe kfvktmtkhfs, mdmkikfl ikst h` prhspcnts th ermw `rhd, msskstmfnc kf prheunkfl jmfehut dmtcrkmis, mferc`rcsjdcfts.

Dy `mvhrktc scdkfmr tjcdc ks1 Jhw th Ouy m Lhhe Ssce Wkmfh. Sskfl yhur bfhwicelc h` tjckfstrudcft, yhu nmf tmbc tjc stuecfts stcp-oy-stcp tjrhulj tjc prhncss h` scicntkhf. Fhtjkfl thheccp, aust mf hvcrvkcw h` tjkfls tjcy nmf ihhb `hr kf hrecr th "tcst" wjmt tjcy scc mfe thcikdkfmtc tjc hovkhus ome mppics tjmt nhuie nhst oufeics h` nmsj th rcpmkr. Ujcf, jmvkfl ehfc sh,tjcy nmf nmii hf tjckr pkmfh tcnjfknkmf th nhfeunt m tjhrhulj cxmdkfmtkhf h` tjc hfc hr twhkfstrudcfts th wjknj tjcy jmvc fmrrhwce tjc purnjmskfl ecnkskhf. H` nhursc, yhu njmrlc `hr tjccvmiumtkhf.

Ujc "tcst" K prhvkec `hr tjcd ks skdpic. Kt ehcsf't rcqukrc spcnkmi thhis2 aust nmrc`ui kfspcntkhf1

=. Mvhke pkmfhs wktj dmahr hxkemtkhf hf tjc tufkfl pkfs mfe duskn wkrc. Ujks ks sydpthdmtkn h`tjc pkmfh ockfl thh ihfl kf m emdmlkfliy judke cfvkrhfdcft. Dhrchvcr, tjc tkdorc wkii fht ocsmtks`mnthry.

?. Cxmdkfc tjc shufeohmre. K` tjcrc mrc nrmnbs, tjks nhuie oc kfeknmtkvc h` tjc kfstrudcft ockflthh ihfl kf emdmlkfliy cxtrcdc nikdmtc. Mvhke tjks hfc mish.

>. Ihhb `hr eccp lrhvcs kf tjc jmddcrs. Ujks nhuie oc sydpthdmtkn h` m whrf hut mntkhf.Mfhtjcr hfc th csnjcw.

5. Cxmdkfc tjc jmrp `hr nrmnbs, cspcnkmiiy kf tjc lcfcrmi mrcm h` tjc tufkfl pkfs. K` `hufe, mvhketjks pkmfh uttcriy.

3. Wimy tjc njrhdmtkn snmic „ mii :: bcys. K` mfy hfc fhtc shufes ikbc twh nhfnurrcftiy (ms mwjhic mfe jmi` stcp thlctjcr), tjks nhuie oc sydpthdmtkn h` m ome pkf oihnb, orkelc, hr ohtj. Wmsshf tjks hfc thh.

Ujks scdkfmr dmy mish oc prcscftce th tjc pkmfh tcmnjcrs. Ujcy mrc h`tcf msbce th jcip kf tjcscicntkhf h` usce kfstrudcfts `hr tjckr stuecfts. Mnnhrekfliy, tjks kf`hrdmtkhf whuie oc usc`ui th



tjcd ms wcii.

Kftrheunthry rcdmrbs th sunj m scdkfmr mrc kdphrtmft. [hu dust lct tjc mttcftkhf h` tjcmuekcfnc. Ujc `hiihwkfl rcdmrbs whrbce wcii `hr dc1

"Lhhe cvcfkfl cvcryhfc, mfe tjmfb yhu `hr tmbkfl tkdc hut h` yhur ousy emy th oc wktj us. Mttjc hutsct, picmsc ict dc rcimtc m pcrshfmi cxpcrkcfnc th yhu tjmt wkii ecdhfstrmtc quktc nicmriywjy wc kssuce tjc kfvktmtkhf.

"M `cw ycmrs mlh, K wms nmiice hut th tufc m pkmfh kf Amnbshfvkiic, Mrbmfsms. Sphf mrrkvmi, K`hufe tjc pkmfh th oc quktc mttrmntkvc. Kt wms mf hiecr kfstrudcft, out tjc `urfkturc nmsc jme occfwcii nmrce `hr.

"Jhwcvcr, wjcf K cxmdkfce tjc pkmfh prkhr th tufkfl „ K usumiiy eh sh wktj hiecr kfstrudcfts „ K`hufe tjmt tjc pkmfh nhuie fht oc scrvknce. Kt jme nrmnbce orkelcs, vkrtumiiy mii mntkhf ciohws orhbcf, duskn wkrc orhbcf, mfe whrsc! K jme th kf`hrd tjc nusthdcr tjmt tjc pkmfh nhuie hfiy oc

tufce k` vcry cxpcfskvc rcpmkrs wcrc c``cntce. ^h cxpcfskvc, kf `mnt, tjmt sunj whuie cxncce tjcvmiuc h` tjc pkmfh. K cstkdmtce tjc `mkr dmrbct vmiuc h` tjc pkmfh „ kf lhhe nhfektkhf „ th ocmrhufe $=,?77. Ujc nhst h` rcpmkrs whuie jmvc `mr cxnccece tjks.

"Jcrc ks tjc rcmiiy sme pmrt. Ujc nusthdcr pmke hvcr $?,777 `hr tjc pkmfh. \jy8 Ocnmusc h`'nhf`kecfnc kf tjc cstmtc smic pcrshf.'

"\jh wmfts th kfvcst m thtmi h` wcii hvcr $>,?77 „ tjc nhst h` m fcw pkmfh „ kfth mf kfstrudcfttjmt, hfiy wjcf rcpmkrce, whuie oc whrtj $=,?778 Fh hfc, K jhpc.

"Mfe sh, imekcs mfe lcfticdcf, tjks ks wjy wc jmvc kfvktce yhu jcrc tjks cvcfkfl2 tjmt sunj mskdkimr eksmstcr dkljt fht oc`mii yhu. \c truiy jmvc yhur ocst kftcrcst mt jcmrt"

Kf yhur prcscftmtkhf, spcmb th tjc lrhup kf nhfvcrsmtkhfmi styic, uskfl mf hpcfce pkmfh ms mvksumi mke. Wrhncce sihwiy. Eh fht rcme th tjcd. Jmvc m qucstkhfs mfe mfswcrs scsskhf uphfnhfniuskhf.

JH\ UH ^CII UJC KECM UH UJC WKMFH ^UH_C

\jy sjhuie m pkmfh sthrc lh tjrhulj mii h` tjks tkdc mfe cxpcfsc aust th ceunmtc tjc puoikn8Wrhspcnts dkljt tmbc tjks kf`hrdmtkhf mfe ouy m usce pkmfh hf tjc prkvmtc dmrbct kfstcme.

Lhhe qucstkhf. K'vc lht mf cvcf octtcr mfswcr.

[cs, ms m rcsuit h` tjc scdkfmr, mfe mrdce wktj tjks kf`hrdmtkhf, shdc prhspcnts ohuljt hf tjc prkvmtc dmrbct. Jhwcvcr, cvcf dhrc ohuljt usce pkmfhs `rhd tjc ecmicr. Dhrchvcr, tjc scdkfmrjme mf ufkftcfece ocfc`kt. ^hdc ohuljt fcw kfstrudcfts `rhd tjc sthrc. \jy ks tjks8 Ocnmuschfnc tjc prhspcnt rcmikzce ohtj tjc nhdpicxktkcs h` pkmfh tcnjfhihly mfe tjc phtcftkmi prhoicdstjmt dkljt cfsuc `rhd mnqukrkfl m usce kfstrudcft, m fcw pkmfh wms purnjmsce kfstcme!



Mee th tjks mii tjc lhhewkii mfe cxphsurc nrcmtce kf tjc dmrbctpimnc oy ohtj ecmicr mfetcnjfknkmf tjrhulj pimnkfl sunj cdpjmsks hf lhhe ceunmtkhf ms m rcquksktc th purnjmskfl m prheunt. Kt wms m wkf-wkf.

M sullcstce kfvktmtkhf mppcmrs ocihw kf tjc kiiustrmtkhfs njmptcr

MFHUJC_ ^CDKFM_

Mfhtjcr scdkfmr wc prcscftce wms1 Jhw th Mnjkcvc Uufkfl ^tmokikty. Ujks prheuntkhf wms mishsphfshrce oy m pkmfh sthrc mfe nhfeuntce oy dc, out kt wms prkfnkpmiiy `hr pkmfh tcmnjcrs.Jhwcvcr, sunj mf c``hrt nhuie mish oc ekrcntce thwmre htjcr pkmfh hwfcrs ms wcii.

Emdpp-Njmscr© m dmfu`mnturcr h` judkekty nhftrhi systcds `hr pkmfhs, jms mii h` tjc smics mfekf`hrdmtkhfmi dmtcrkmi yhu'ii fcce `hr sunj mf cfecmvhr, dunj h` wjknj ks lrmtks. M sullcstce

jmfehut ks kf tjc kiiustrmtkhfs njmptcr.

UH ^SDDM_KQC

Oy nhfeuntkfl ceunmtkhfmi scdkfmrs yhu wkii cstmoiksj yhursci` kf tjc dmrbct ms m prh`csskhfmimfe kfnrcmsc yhur vkskokikty oc`hrc ohtj pkmfh ceunmthrs mfe tjc ouykfl puoikn. @urtjcrdhrc, yhuwkii ocnhdc m vmiumoic mssct th tjc pkmfh ecmicr. Dmfy wkii ihhb th yhu `hr lukemfnc kf mii mrcmsh` pkmfh tcnjfhihly. Sitkdmtciy, tjks sjhuie trmfsimtc kfth dhrc ouskfcss `hr yhu.



NJMWUC_ ^KZ

Mpphkftdcfts tjmt cfeurc

Wrh`csskhfmi dmfmlcdcft h` tjc mpphkftdcft prhvkecs tjc bcy th m sunncssùi pkmfh tufkfl mfercpmkr ouskfcss. \c'vc eksnussce jhw th lh mohut lcttkfl rc`crrmis. Jhw eh yhu jhie hf th tjcdhfnc tjcsc ocnhdc mpphkftdcfts8

Ict's lh stcp-oy-stcp tjrhulj m sunncssùi prhnceurc `hr jmfeikfl m typknmi `krst-tkdcmpphkftdcft. (@hr tjc rcpcmt nusthdcr skdpiy mempt mnnhrekfliy.)

[hu jmvc rcnckvce tjc rc`crrmi mfe fhw yhu'vc mrrkvce mt tjc nusthdcr's jhdc. Dy nhddcfts

nhfncrfkfl tjc ekmihl mrc kf oimnb typc.

Wkmfh Ucnj1 "Lhhe dhrfkfl Drs. ^dktj, K'd Oho. K'd jcrc th scrvknc yhur pkmfh. Kt's fknc thdcct yhu."

Fcvcr meercss m nusthdcr oy jks hr jcr `krst fmdc. M `hrdmi meercss ecfhtcs rcspcnt. ^dkic, mfemnt picmsce th oc tjcrc.

Nusthdcr1 "Kt's fknc th dcct yhu thh. Ujmfbs `hr ockfl hf tkdc. Jhw mrc yhu8"

Wufntumikty ks vktmi. Ujc nusthdcr jms m snjceuic th bccp mish. @hr tjks rcmshf, sdmii tmib ks `kfc, out eh fht cflmlc kf icfltjy nhfvcrsmtkhf. Bccp nhddcfts mohut yhu cxnccekfliy ikdktce.Kfstcme, msb rcicvmft qucstkhfs mfe `hnus hf tjc nusthdcr's fcces. Ikstcf nmrcùiiy. [hu'ii icmrfdhrc `rhd ikstcfkfl tjmf yhu wkii oy tmibkfl.

Wkmfh Ucnj1 "K'd ehkfl lrcmt tjmfbs!"

Miihw tjc nusthdcr th icme yhu th tjc pkmfh.

Nusthdcr1 "Hj, K `hrlht th tmbc dy tjkfls h`` tjc pkmfh."

Wkmfh Ucnj1 "Ujmt's hbmy. K'd jmppy th eh tjks `hr yhu."

^hdc nusthdcrs wkii jcip wktj tjks2 htjcrs wkii fht. Umbc lrcmt nmrc fht th orcmb mfytjkfl.Mnqukrc ouskfcss ikmokikty kfsurmfnc k` yhu `cci sunj ks fcncssmry.

Wkmfh Ucnj1 "Eh yhu jmvc m njkie tmbkfl pkmfh icsshfs8"

Nusthdcr1 "\cii, ycs, out sjc's tmbkfl shdc tkdc h`` rkljt fhw. Ujcrc mrc thh dmfy snjhhimntkvktkcs mt tjc dhdcft. Out wc stkii wmft th bccp jcr pkmfh tufce."



Wkmfh Ucnj1 "K ufecrstmfe. \cii, wjcf sjc's rcmey `hr jcr pkmfh, kt wkii oc rcmey `hr jcr. Htjcrtjmf tufkfl, mrc tjcrc mfy prhoicds wktj tjc kfstrudcft8"

Nusthdcr1 "Fh, K ehf't tjkfb sh."

Oc prcpmrce th eksnuss prhoicds k` sunj sjhuie oc dcftkhfce. Bfhw yhur suoacnt (k.c., pkmfhtcnjfhihly) wcii.

Wkmfh Ucnj1 "\cii, K'ii njcnb kt ms K lh, aust th oc surc. K'ii lct kt kf lhhe sjmpc `hr yhu."

Nusthdcr1 "Ujmfbs!" "\huie yhu ikbc shdctjkfl th erkfb8"

Wkmfh Ucnj1 "Fh tjmfbs, out tjmfb yhu `hr yhur jhspktmikty."

Erkfbkfl m ocvcrmlc wjkic whrbkfl ks mf mnnkecft wmktkfl th jmppcf. Lrmnkhusiy ecnikfc.

Nusthdcr1 "[hu'rc wcinhdc."

Mt tjks phkft shdc tcnjfknkmfs, wksjkfl th kdprcss m nusthdcr, wkii tufc hf mf kfstrudcft `hrtjrcc jhurs. Ujhulj wcii kftcftkhfce tjks, K ocikcvc, ks m dkstmbc `hr tjrcc rcmshfs1 whrbkfl tjcduskn wkrc dhrc tjmf fccece nmf kfnrcmsc tjc rksb h` orcmbmlc2 tjc nusthdcr h`tcf jms msnjceuic th dmkftmkf2 mfe shdc eh fht ikbc ikstcfkfl th tjc tufkfl prhncss. Eh m lhhe aho, out ehfht tmbc mii dhrfkfl th tufc tjc kfstrudcft.

\jcf yhu'vc `kfksjce tufkfl, pimy tjc kfstrudcft `hr m `cw dkfutcs. Ujc nusthdcr wkii vkcw tjksms m sklf h` prh`csskhfmiksd. Fh jhfby-thfb! Wimy shdctjkfl sdhhtj mfe rcimxkfl. Hvcr tjcycmrs, K'vc jme dmfy tcii dc tjmt ikstcfkfl th dy pimykfl ks hfc h` tjc dmkf rcmshfs tjcy jmvc dckfth tjckr jhdc twknc mffumiiy. K` yhu eh fht pimy pkmfh, K whuie sullcst tjmt yhu icmrf mt icmsthfc skdpic pkcnc. M pkmfh tcmnjcr nmf msskst yhu wktj tjks.

Wkmfh Ucnj1 "K'd `kfksjce."

Nusthdcr1 "Hbmy, K'ii oc rkljt kf."

Nusthdcr1 "Ujmfb yhu `hr pimykfl. Kt miwmys shufes sh lhhe m`tcr yhu tufce kt."

Wkmfh Ucnj1 "[hu'rc wcinhdc. [hu jmvc m lhhe pkmfh „ m picmsurc th pimy."

^hdc kfstrudcfts yhu scrvknc mrc fht rcmiiy "lhhe." Fhtwktjstmfekfl, try th `kfe shdctjkflmohut tjc pkmfh tjmt yhu nmf nhdpikdcft. K` yhu nmffht tjkfb h` mfytjkfl, tjcf skdpiy smy "tjmfbyhu."

Nusthdcr1 "Jhw dunj eh K hwc yhu8"

Wkmfh Ucnj1 "Kt's $XX ehiimrs. \huie yhu ikbc th wrktc m njcnb, hr sjhuie K icmvc m okii8"



Ssc yhur hwf aueldcft jcrc. Dmfy kfstktutkhfmi mfe nhddcrnkmi nikcfts dmy rcqukrc okiikfl.Kfekvkeumis usumiiy eh fht. Dhst kfekvkeumis wkii wrktc m njcnb hf-sktc. ^hdc dmy msb `hr okiikfl.K eh m iht h` okiikfl th ohtj typcs h` nusthdcrs. _mrciy jmvc K wrkttcf h`` mfy th ome ecot.Uypknmiiy K icmvc m okii wktj tjcd. Ujks smvcs tkdc mfe mvhkes phstmlc nhsts. K tjkfb tjc kdphrtmft

tjkfl ks th oc ms mnnhddhemtkfl ms phsskoic. Oc cmsy th eh ouskfcss wktj, fht ek``knuit.

Nusthdcr1 "K'ii wrktc yhu m njcnb."

\mkt `hr tjc nusthdcr th nhdpictc wrktkfl mfe ihllkfl tjc njcnb oc`hrc yhu smy mfytjkfl ùrtjcr.M`tcr ockfl jmfece tjc njcnb, prhncce ms `hiihws1

Wkmfh Ucnj1 "Kf hrecr `hr yhur pkmfh th shufe lhhe mii ycmr ihfl kt wkii rcqukrc tufkfl mt icmsttwknc mffumiiy. Euc th `rcqucft njmflcs kf rcimtkvc judkekty, pkmfhs kf tjks pmrt h` tjc nhuftryhfiy jhie m tufc `hr mohut skx dhftjs. K md fhw snjceuikfl mpphkftdcfts `hrXXXXX Rskx dhftj`rhd themy.T \jmt emy h` tjc wccb whuie yhu ikbc, mfe eh yhu prc`cr dhrfkfls hr m`tcrfhhfs."

Fhw wc'rc lcttkfl kfth "^ciikfl =7=." Ujks typc h` qucstkhf ks bfhwf ms "nihskfl tjc smic." Kf pjrmskfl yhur qucstkhf, kt ks vktmi tjmt yhu stmtc tjc ocfc`kt (yhur pkmfh wkii shufe lhhe), nrcmtc mscfsc h` urlcfny (K'd fhw snjceuikfl mpphkftdcfts), mfe tjmt yhu mssudc tjc smic. Eh fht pjrmsc tjc qucstkhf1 "Dmy K sct yhu up `hr skx dhftj jcfnc8" Kfstcme, msb yhur qucstkhf kf sunjm wmy ms th mssudc tjmt tjc nusthdcr jms mircmey mlrcce th ùturc scrvknc2 yhu'rc aust krhfkfl huttjc ectmkis.

M`tcr yhu msbce tjc nihskfl qucstkhf, oc skicft. Eh fht uttcr hfc whre uftki tjc nusthdcrrcsphfes. K` tjc nusthdcr rcsphfes kf tjc phsktkvc, tjcf pimnc tjc nikcft hf yhur rcluimr snjceuic oy prcscftkfl mf mpphkftdcft nmre spcnk`ykfl tjc dhftj, emy, ycmr mfe tkdc, mfe fhtc kt hf yhurmpphkftdcft ohhb. K` tjc mfswcr ks kf tjc fclmtkvc, skdpiy wrktc m rcdkfecr emtc hf tjc nmre ms thwjcf yhu sjhuie oc nmiice `hr tjc fcxt tufkfl. [hu dmy mish nmii tjc nikcft wjcf tjc tkdc nhdcs.K` yhu eh fht jmvc hpcfkfls, tjcf pimnc hf m wmktkfl ikst. ûnj dmy scrvc ms mf kfncftkvc th tjcnikcft th oc kfniuece hf yhur rcluimr snjceuic kf tjc ùturc! (M sullcstce mpphkftdcft nmremppcmrs kf tjc kiiustrmtkhfs njmptcr.)

Dhrc hf "^ciikfl =7=" imtcr!

Oy msbkfl `hr ùturc ouskfcss mt tjks tkdc, mfe `kiikfl hut mf mpphkftdcft nmre, yhu cstmoiksjyhursci` ms m prh`csskhfmi. "Hj, yhu'rc aust ikbc dy ehnthr," dmfy wkii smy. [hu'ii mish jmvcecdhfstrmtce tjmt yhu jmvc tjckr ocst kftcrcsts mt jcmrt1 dmkftmkfkfl m wcii-shufekfl pkmfh, mfe pimnkfl tjcd hf yhur snjceuic sh tjcy eh fht jmvc th rcdcdocr wjcf th nmii. ([hu sjhuie mishnmii m emy kf mevmfnc h` tjc mpphkftdcft th rcdkfe tjcd.)

Ujrhulj tjks dctjhe yhu'ii mnqukrc rcpcmt ouskfcss „ mpphkftdcfts tjmt cfeurc! Sitkdmtciy, k`jmfeice nhrrcntiy, yhur snjceuic sjhuie `kii up dhftjs kf mevmfnc.

Wkmfh Ucnj1 "Ujmfb yhu. K eh fht `hrcscc mfy prhoicds, out sjhuie yhu jmvc mfy, picmsc nmiidc."



Oc`hrc yhu icmvc kt ks kdphrtmft th mnbfhwicelc tjmt cvcf tjhulj yhu eh fht `hrcscc m prhoicdwktj tjc pkmfh, shdctkdcs hfc wkii mrksc. Mssurc tjc nikcft tjmt, kf sunj mf cvcft, yhu'ii tmbc nmrch` kt wktj mii spcce.

_cdcdocr, smtks`kce nusthdcrs wkii oc m dmahr shurnc `hr dcmfkfl`ui rc`crrmis h` fcw ouskfcss.Urcmt tjcd wcii mfe kt wkii pmy ekvkecfes `hr ycmrs th nhdc.

JMFEIKFL NMIIOMNB^

Ssumiiy K icmvc m vcry smtks`kce nusthdcr. Jhwcvcr, hf rmrc hnnmskhf K eh rcnckvc m nhdpimkftm`tcr tjc scrvknc1 m bcy ks stknbkfl, m fhtc ehcsf't shufe rkljt, hr m sydpmtjctkn vkormtkhf ksdmfk`cstkfl ktsci`.

Sphf rcnckvkfl tjc nmii, K mphihlkzc th tjc nusthdcr mfe cxprcss jhw lime K md `hr tjc rcnckvkfltjc nhfncrf. Mfe, K rcmiiy md lime. Ujc imst tjkfl K wmft m ekssmtks`kce nusthdcr th eh ks nmii dy

nhdpctktkhf wktj tjc nhdpimkft.

K eh fht njmrlc `hr nmiiomnbs. Cvcf k` tjc prhoicd ks ufrcimtce th tjc tufkfl, K tmbc nmrc h` kt,lrmtks. \jy eh K jmfeic kt kf tjks dmffcr8 Ocnmusc kf dhst nmscs K sjhuie jmvc rcnhlfkzce tjc prhoicd (hr mt icmst tjc phtcftkmi `hr hfc) cktjcr prkhr th tufkfl hr oc`hrc K ic`t tjc jhdc, mfekf`hrdce dy nusthdcr h` `urtjcr fcces. K wmft m jmppy nusthdcr. K fcvcr mrluc. Kf sunj m nmsc Kdmy wkf tjc mrludcft, out ihsc tjc ouskfcss.

Miwmys oc `hrtjrkljt. Bccp yhur nikcfts kf`hrdce. K` tjc pkmfh rcqukrcs scrvknc hvcr mfe mohvctjc tufkfl, mevksc, k` phsskoic, mt tjc hutsct. K`, kf yhur aueldcft, tjc kfstrudcft wkii fht jhie ktstufc `hr tjc usumi skx dhftjs nynic, tjcf sjmrc tjks msscssdcft, mihfl wktj yhur rmtkhfmic, ms thwjy dhrc `rcqucft scrvknc ks fccece. M nikcft wjh bfhws wjmt th cxpcnt ks icss ikbciy th lctnmuljt oy surprksc mfe suspcnt tjmt tjc pkmfh tcnjfknkmf ks mt `muit.



NJMWUC_ ^CPCF

Ehf‛t icmvc dhfcy hf tjc tmoic

Kf m sunncss`ui pkmfh tufkfl mfe rcpmkr ouskfcss kt ks kdphrtmft tjmt yhu h``cr m nhdpictc `kciescrvknc. Eh fht oc m tufcr hfiy. [hu wkii scvcrciy ikdkt yhur kfnhdc phtcftkmi. Dhrchvcr, yhudmy fcce th rcpmkr mf kfstrudcft oc`hrc tufkfl nmf oc c``cntce.

M`tcr tufkfl tjc kfstrudcft, ehf't "icmvc dhfcy hf tjc tmoic." Ujks ks mf hie smics cxprcsskhf tjmtdcmfs th oc ncrtmkf yhu h``cr yhur nikcft htjcr scrvkncs tjmt tjc kfstrudcft dkljt fcce. Ehf'tjmre scii! Ujks ks m `mtmi crrhr tjmt nmf prcvcft yhu `rhd ockfl kfvktce omnb. H``cr htjcr scrvkncsms sullcstkhfs hfiy. Mfe oc thtmiiy jhfcst.

Dy ouskfcss ks cxniuskvciy hf-sktc. Mfe sh, K jmvc wktj dc mt mii tkdcs tjc pmrts, suppikcs mfethhis fcncssmry th dmbc rcpmkrs th `ufntkhfs sunj ms1

=. Orhbcf duskn wkrc. (Omss wkrc dmy jmvc th oc hrecrce, out yhu sjhuie nmrry m nhdpictc sct h`Sfkvcrsmis `hr cdcrlcfnkcs.)

?. Orhbcf mlrm``cs.

>. Mntkhf/Emdpcr `mkiurcs h` mii typcs. (Jcrc, m `mnthry pmrt dmy jmvc th oc hrecrce, out yhusjhuie mish nmrry lcfcrkn pmrts sh tjmt, mt tjc vcry icmst, m tcdphrmry rcpmkr dmy oc c``cntce.)

5. Wcemi mfe Iyrc prhoicds.

3. Ihnmtkfl mfe ecictkfl sydpmtjctkn vkormtkhfs.

0. Phknkfl kssucs.

<. Bcy _cpmkr

^jhuie tjc nikcft oc cxpcrkcfnkfl prhoicds wktj tufkfl stmokikty, yhu sjhuie oc bfhwicelcmoicmfe mrtknuimtc wktj rcspcnt th tjc rcmshfs `hr tjks prhoicd, mfe tjc phsskoic shiutkhfs. Oc prcpmrce th eksnuss tjc ocfc`kts h` tjc nhdpictc judkekty nhftrhi systcds ̀ hr ohtj uprkljt mfelrmfe pkmfhs. Ocnmusc tjcsc systcds mrc th shdc cxtcft kfekvkeumikzce, yhu dmy jmvc th pimnc mfhrecr. @hr tjhsc nusthdcrs wjh mircmey jmvc systcds, yhu sjhuie jmvc kf sthnb mii h` tjcfcncssmry ktcds th pcr`hrd rhutkfc dmkftcfmfnc1 judkek`kcr pmes mfe njcdknmi.

K wkii jmvc dhrc th smy mohut judkekty nhftrhi systcds ms m prh`kt ncftcr `hr tjc tcnjfknkmf kf mdhdcft.

Mntkhf rcluimtkhf/vhknkfl ks hfc h` tjc ocst shurncs h` meektkhfmi rcvcfuc `hr tjc hf-sktc



tcnjfknkmf, out kt ks mish tjc dhst fclicntce. \jy ks tjks tjc nmsc8 K ocikcvc kt ks euc th tjc scrvknc pcrshf fcvcr sullcstkfl sunj. [ct, hfnc c``cntce, tjc pkmfkst wkii cfahy tjc ocfc`kt h` kdprhvce pcr`hrdmfnc, mfe wkii tjmfb yhu `hr ehkfl kt. (M sullcstce jmfehut mppcmrs kf tjc kiiustrmtkhfsnjmptcr.)

Mfhtjcr lhhe prh`kt ncftcr ks tjc pkmfh mpprmksmi. H`tcf, prhspcnts wkii rcqukrc yhur scrvkncs thcvmiumtc m usce pkmfh tjcy'rc nhfskecrkfl cktjcr ouykfl hr sciikfl. Kf jks twh ohhbs, Ujc Wkmfh Ohhb, mfe Mffumi ^uppicdcft th Ujc Wkmfh Ohhb, mutjhr Imrry @kfc prhvkecs mii h` tjckf`hrdmtkhf fcncssmry th prheunc m prh`csskhfmi mpprmksmi. [hu sjhuie mnqukrc ohtj h` tjcscwhrbs. Jks wco sktc ks ikstce kf tjc rcshurncs njmptcr.

\jcf prheunkfl mf mpprmksmi, K prc`cr tjc "fcw rcpimncdcft nhst icss ecprcnkmtkhf dctjhe."^kdpiy ectcrdkfc tjc dmfu`mnturcr's nurrcft sullcstce rctmki prknc (D^_W) h` tjc kfstrudcft, hrkf tjc nmsc h` hoshicsncfnc, hfc tjmt ks skdkimr, mfe tjcf ecprcnkmtc mnnhrekfl th mlc mfenhfektkhf. (M sullcstce hutikfc mppcmrs kf tjc kiiustrmtkhfs njmptcr. Fcw pkmfh prkncs hf tjcwww nmf oc `hufe kf hur njmptcr hf rcshurncs.)

^hdc tcnjfknkmfs h``cr nhdpikdcftmry nicmfkfl h` tjc tcnjfknmi `hr nusthdcrs wjh hwf lrmfe pkmfhs. \jkic K jmvc ehfc tjks lrmtks whrb hf hnnmskhf „ `hr pkmfh tcmnjcrs ms m vmiuc-meecektcd „ K jmvc mish eksnhvcrce tjmt tjks scrvknc nmf nhddmfe m prknc wjcf h``crce th tjc fhf- prh`csskhfmi. Ssc yhur hwf aueldcft. \jmt wc eh kf tjc dmrbctpimnc dmy, th shdc cxtcft, ocekntmtce oy jhw stk`` tjc nhdpctktkhf jmppcfs th oc. Jhwcvcr, tjks nmf oc mfhtjcr prh`kt ncftcr mswcii.

OMNB UH ^CIIKFL =7=

Jhw eh yhu scii m pkmfh-rcimtce scrvknc th m nusthdcr8 Kf hrecr th scii sunncss`uiiy, tjcsmicspcrshf dust mfswcr tjrcc vktmi qucstkhfs1 \jy ouy tjc prheunt8 \jy ouy `rhd dc8 \jy ouy themy8

\ktj rclmre th tjc `krst qucstkhf, ict us `krst cxmdkfc tjc ek``crcfnc octwccf `cmturcs mfe ocfc`kts. Wcrjmps tjc ocst wmy th ermw m ekstkfntkhf ks th rcimtc m sthry thie th dc dmfy ycmrs mlh.

Hfnc tjcrc wms m dmf wjh wcft kfth m jmrewmrc sthrc kf scmrnj h` mf ckljtj kfnj erkii okt.Mrrkvkfl mt tjc mpprhprkmtc rmnb, jc `hufe m lrcmt ktcd. Kt wms sjkffy-fcw, cfnihsce kf m nicmr prhtcntkvc nmsc, mfe tjc nuttkfl tkp wms dmec `rhd tuflstcf nmrokec ohfece th m spkrmice stccisjm`t. M thp qumikty prheunt!

Uhtmiiy smtks`kce, jc thhb tjc ktcd `rhd tjc rmnb mfe dmec tjc purnjmsc.

Fhw, yhu'rc prhomoiy tjkfbkfl tjmt tjks lcfticdmf wcft th tjc jmrewmrc sthrc th ouy mf ckljtjkfnj erkii okt. Jhwcvcr, k` yhu ocikcvc tjks yhu whuie oc wrhfl. Jc rcmiiy eke fht wmft tjc okt mtmii. \jmt eke jc wmft8 Jc wmftce mf ckljtj kfnj jhic!

Jcrckf ks tjc ek``crcfnc octwccf `cmturcs mfe ocfc`kts. @cmturcs mrc tjmt wjknj dmbc m prheuntwjmt kt ks1 jhw kt's nhfstruntce, tjc dmtcrkmis usce kf dmfu`mnturkfl mfe sh hf. Aust ikbc tjc erkii



okt1 sjkfy, tuflstcf nmrokec, stcci sjm`t. Mii mrc kdphrtmft `mnthrs rcimtkfl th qumikty, mfe,tjcrc`hrc, ncrtmkfiy mf kssuc wjcf kt nhdcs th nhfsudcrs dmbkfl m purnjmskfl ecnkskhf wktjrclmre th wjknj ormfe hr styic th ouy.

Jhwcvcr, kt ks tjc ocfc`kt h` m prheunt, kfstcme h` tjc prheunt ktsci`, wjknj tjc nhfsudcr mntumiiy

ouys. Ujc dmf ekef't ouy m erkii okt. Jc ohuljt mf ckljtj kfnj jhic! Jc ohuljt wjmt tjc ktcdnhuie eh `hr jkd.

\ktj tjks kf vkcw, ict's eksnuss sciikfl tjc Emdpp-Njmscr® judkekty nhftrhi systcd.

Kts `cmturcs mrc1 stmtc h` tjc mrt snkcfnc kf judkekty nhftrhi, qumikty whrbdmfsjkp, ihwdmkftcfmfnc, vksumiiy fhf-hotruskvc, cfcrly c``knkcft, lhhe wmrrmfty, kecmi `hr tjc pkmfh mshpphsce th rhhd systcds, mfe tjc ikst lhcs hf. Kt nmf mish oc prh`csskhfmiiy kfstmiice hf-sktc.

\jmt mrc tjc ocfc`kts8 \jmt wkii tjc prheunt mntumiiy eh `hr tjc pkmfh hwfcr8 \jmt ks rcmiiy ockfl purnjmsce8

Hfc pmrtknuimr ocfc`kt ks tjks1 Oy stmokikzkfl tjc cxpmfskhf mfe nhftrmntkhf h` whhe, tjc nhdpictcsystcd cfjmfncs tufkfl stmokikty sh tjmt tjc pkmfkst shufes lrcmt `hr tjc eurmtkhf octwccftufkfls. Mfe tjc mntkhf nmf oc dhrc rcsphfskvc tjus nrcmtkfl m octtcr thunj mfe kdprhvkfl tjc pkmfkst's pcr`hrdmfnc. \jmt ks ockfl purnjmsce ks tjc cfahydcft h` pimykfl m pkmfh tjmt shufeslrcmt, `ccis whfecrùi, mfe tjcrcoy octtcr thunjcs tjc cdhtkhfs wktj m scfsc h` ùi`kiidcft.

\jcf sciikfl m Emdpp-Njmscr® ^ystcd th m nikcft, oy mii dcmfs nhvcr tjc dmfy `cmturcs h` tjc prheunt. Meercss kf m phsktkvc wmy, wjy tjks prheunt ks octtcr tjmf tjc mitcrfmtkvcs. Ujks wkiimfswcr tjc `krst qucstkhf1 "\jy ouy tjc prheunt8" Jhwcvcr, kf sh ehkfl, lrcmt cdpjmsks sjhuiemish oc pimnce uphf tjc ocfc`kts. Ujks ks wjmt tjc nusthdcr ks rcmiiy ouykfl.

Ujc scnhfe qucstkhf - "\jy ouy `rhd dc8" - dmy oc mfswcrce oy prcscftkfl yhursci` kf m prh`csskhfmi dmffcr, msbkfl rcicvmft qucstkhfs, ikstcfkfl th tjc nikcft's fcces, mfe dmfk`cstkfllhhe prheunt bfhwicelc. M prhspcnt ks dhrc ikbciy th ouy `rhd hfc wjh rcmiiy ufecrstmfes tjc prheunt. Kt kfstkiis tjc icvci h` nhf`kecfnc fcncssmry `hr m pcrshf th dmbc tjc purnjmsc.

Mfe sh, tjc `hiihwkfl ks m sullcstce nihskfl-tjc-smic qucstkhf. Kt stmtcs tjc ocfc`kt mfe mishmfswcrs tjc tjkre qucstkhf1 "\jy ouy themy8"

"[hur pkmfh nmf nhddcfnc ohtj shufekfl mfe `ccikfl octtcr, mfe `hr ihflcr (tjc ocfc`kts), oyfcxt wccb (ouy themy!). \huie yhu ikbc tjc systcd cktjcr wktj hr wktjhut tjc `cmturc kfeknmtkflwjcf tjc judkek`kcr pmes fcce th oc njmflce8"

_cdcdocr1 [hu dust msb `hr tjc hrecr. Pkrtumiiy mii ihst smics mrc m rcsuit h` fht msbkfl `hr kt.

Fcvcr msb m nihskfl qucstkhf tjmt skdpiy rcqukrcs cktjcr m "ycs" hr "fh" mfswcr `rhd tjc prhspcnt. Wjrmsc yhur nihskfl qucstkhf kf sunj m dmffcr ms th mssudc tjc smic2 ms k` tjcy'vcmircmey ohuljt mfe yhu'rc aust krhfkfl hut tjc ectmkis. Ujcf eh fht uttcr hfc whre uftki tjcnusthdcr jms mfswcrce. K` yhu mrc prcscftce wktj ùrtjcr qucstkhfs mohut tjc systcd, eh fht



ecspmkr. Ujcsc mrc mntumiiy "ouykfl sklfmis." Oy tjcsc, tjc prhspcnt ks kdpiykfl tjmt jc hr sjc ksvcry kftcrcstce mfe wkii purnjmsc k` yhu nmf mfswcr smtks`mnthrkiy. Mfswcr tjc qucstkhfs, mfe tjcfmsb `hr tjc hrecr mlmkf, rcpjrmskfl yhur nihskfl qucstkhf1

"[hu nmf cfahy tjc ocfc`kt h` m octtcr tkdorc octwccf rcluimr tufkfls oclkffkfl ms cmriy ms fcxt

wccb. \jknj systcd whuie yhu ikbc8"

\JMU UH NJM_LC

Jhw th prknc yhur scrvkncs dmy oc ecpcfecft uphf scvcrmi `mnthrs kfniuekfl1 wjmt tjc dmrbctwkii ocmr, yhur nhdpctktkhf's prknkfl, mfe prcnksciy wjmt fknjc kf tjc dmrbct yhu mrc mttcdptkflth `kii.

Jcrc ks tjc rmtkhfmic th dy nurrcft prknkfl. Dy ouskfcss ks =77% rc`crrmi. K rcnckvc fh nusthdcrs`rhd tjc yciihw pmlcs. Dy mpphkftdcft nmicfemr ks miwmys `uii „ usumiiy skx dhftjs hut „ h`tcfwktj m wmktkfl ikst. \ktj sunj m eceknmtce nikcft omsc, K nhuie njmrlc tjc jkljcst prkncs kf thwf.

Out K eh fht. K njmrlc rcmshfmoic rmtcs `hr tcnjfknmi scrvkncs, omskn tufkfls mfe pktnj nhrrcntkhfs.

Wrcscftiy, omskn tufkfl `ccs kf tjc Lrcmtcr Ikttic _hnb dmrbct rmflc `rhd m ihw h` mohut $33 th mjklj h` $=?3. Uypknmiiy, dy `cc ks usumiiy aust omrciy ufecr tjc jklj. Dy jhuriy imohr rmtc ks tjcsmdc. K `cci nhd`hrtmoic mt tjmt icvci. K eh fht wksj th oc bfhwf ms tjc dhst cxpcfskvc. [ct K ehecskrc th nrcmtc tjc pcrncptkhf tjmt dy whrb ks lhhe. K ncrtmkfiy eh fht wksj th oc bfhwf ms tjcnjcmpcst.

Sitkdmtciy, yhu dust oc tjc auelc h` jhw th prknc yhur scrvkncs. K whuie nmutkhf mlmkfst prknkflyhur scrvkncs thh ihw. Ujc pcrncptkhf dmy oc nrcmtce tjcrcoy tjmt yhur whrb ks fht h` lhhequmikty. Hf tjc htjcr jmfe, ehf't prknc yhursci` sh jklj ms th eksnhurmlc tjc scdk-mffumi mfequmrtcriy rcpcmt ouskfcss tjmt ks vktmi th ouskfcss lrhwtj.

K` yhu eh qumikty whrb mfe prcscft yhursci` kf tjc dhst prh`csskhfmi dmffcr kf bfhwicelc,mppcmrmfnc mfe spccnj, tjcf yhu sjhuie oc moic th nhddmfe prkncs hf tjc jkljcr skec h` tjcspcntrud.



NJMWUC_ CKLJU

\mtnj yhur ohtthd i kfc

K md fht mf mnnhuftmft. Ujcrc`hrc, dy nhddcfts kf tjks scntkhf wkii oc orkc`.

Kf hrecr `hr mfy ouskfcss th rcdmkf prh`ktmoic, tjc prhprkcthr dust pmy mttcftkhf th tjc ohtthdikfc. Mnnhrekfliy, bccpkfl cxpcfscs ehwf mfe pmykfl ms ikttic tmx ms phsskoic, iclmiiy, mrcncrtmkfiy twh mrcms th `hnus uphf.

\ktj rclmre th tjc `hrdcr, K whuie h``cr tjc `hiihwkfl sullcstkhfs1

Ssc yhur jhdc `hr tjc omsc h` hpcrmtkhfs. Hfiy k` yhu mrc lhkfl kfth dmahr pkmfh rcoukiekflsjhuie yhu nhfskecr hpcfkfl m sjhp.

Eh fht usc mf mfswcrkfl scrvknc. Ujks ks typknmiiy thh cxpcfskvc. Kfstcme, usc m ncii pjhfc wktj mvhknc dmkiohx.

Mvhke ikbc tjc pimluc uffcncssmry mevcrtkskfl. [hu'ii spcfe yhursci` kfth tjc phhrjhusc. K`yhu'rc lhkfl `hr tjc ihw ehiimr ouskfcss, tjcf m ekspimy me prcscfnc kf tjc yciihw pmlcs dmy ocfccece mfe tjmt wkii ruf kfth nhfskecrmoic cxpcfsc. [hu'ii fcce m iht h` vhiudc th sustmkf tjksmpprhmnj.

Ms dcftkhfce cmrikcr, dy ouskfcss ks tjc jkljcr ehiimr rc`crrmi typc. Ujcrc`hrc, K usumiiy jmvchfiy m ikljt`mnc yciihw pmlcs ikstkfl1 fmdc mfe pjhfc fudocr hfiy. Kt's tjc icmst mdhuft kf tcrdsh` nhst. Kf ?770, K sjmf't jmvc cvcf tjmt.

Ujc hfiy mevcrtkskfl K usc prcscftiy ks mf me kf tjc Duskn Ucmnjcrs Msshnkmtkhf [cmrohhb . Uh pimnc mf me, njcnb wktj yhur ihnmi pkmfh ecmicr `hr tjc nhftmnt pcrshf. Mish, m dkfkdmi pmtrhfmlcikstkfl kf yhur ihnmi sydpjhfy hr pcr`hrdkfl mrts prhlrmd ks lhhe ms wcii. Ssumiiy tjcsc rufvcry ihw nhst1 $37 dhrc hr icss. M smdpic me `hr tjc tcmnjcrs ycmrohhb mppcmrs kf tjc imstnjmptcr.

\ktj rcspcnt th dkfkdkzkfl yhur tmx ikmokikty, wc whuie sullcst tjmt yhu nhftmnt m NWM mfeeksnuss tjc dmfy mevmftmlcs h` kfnhrphrmtkhf, k` yhu jmvc fht mircmey ehfc sh. [hu dmy rcmnj m phkft ms m shic prhprkcthr wjcrc yhur ouskfcss kfnhdc ks jklj cfhulj th austk`y m lhhe mdhuft h`tmx smvkfls tjrhulj kfnhrphrmtkfl.

Oy tjc tkdc K ihhbce kfth kfnhrphrmtkfl, mohut $>,777 kf uffcncssmry tmxcs jme occf pmke. Kt wmsm ehfc ecmi. K nhuief't lct kt omnb. Ujmt mdhuft h` smvkfls whuie jmvc dmec tjc ohtthd ikfc ihhbm wjhic iht octtcr.



^h ehf't wmkt thh ihfl. Cxpihrc tjc ocfc`kts h` kfnhrphrmtkhf. Ury th ihnmtc m NWM wjh ks m hfc-dmf (hr whdmf) hpcrmtkhf, kfstcme h` m imrlc mnnhuftkfl `krd. [hu dmy smvc dhfcy oy ehkflsh.



NJMWUC_ FKFC

Nhfsuitmtkhf

Kf sunj mf cfecmvhr ks tjks, kt ks ek``knuit th meercss mii phsskoic mvcfucs h` nrcmtkfl m sunncss`ui pkmfh scrvknc ouskfcss. Fht mii dmrbcts mrc prcnksciy tjc smdc. Fh twh pkmfh tcnjfknkmfs mrcmikbc. Fh twh nusthdcrs jmvc tjc smdc icvci h` cxpcntmtkhf.

[hu dmy mish wksj th eksnuss prkvmtciy yhur hwf kecms `hr ouskfcss lrhwtj tjmt cktjcr K jmvc fhtnhvcrce, hr tjmt K jmvcf't nhfskecrce. Fh ehuot, ms yhu prhncce, yhu wkii jmvc qucstkhfs.

Kf mf c``hrt th `kii tjks fcce, wc eh prhvkec m nhfsuitmtkhf scrvknc. Wicmsc c-dmki1

Oho \keekfl

pkmfh.tcnjfh=Gldmki.nhd

K`, `hr shdc rcmshf, K md ufmvmkimoic yhu sjhuie nhftmnt yhur ihnmi njmptcr h` tjc WkmfhUcnjfknkmfs Lukie.

mailto:[email protected]





NJMWUC_ UCF

Cpkihluc

K` m hfc-dmf `kcie hpcrmtkhf nmf cxpcrkcfnc pjcfhdcfmi sunncss kf vkrtumiiy tjc ihwcst pcr nmpktmkfnhdc ^tmtc kf tjc S.^., mfe wktj fh eksnhuftkfl, aust tjkfb wjmt kt nhuie eh kf mf upsnmic mrcm!@urtjcrdhrc, wjmt k` K ecnkece th trmkf m nhupic h` cdpihyccs mfe rc-hpcf m rcoukiekfl sjhp8 Knmf't cvcf oclkf th tcii yhu jhw dmfy rc`crrmis `hr rcoukiekfl K scfe ciscwjcrc.

Mfe sh, tjc phsskokiktkcs `hr cvcf dhrc ùturc lrhwtj mrc trcdcfehus.

Kt ks dy jhpc tjmt tjc sullcstkhfs sct `hrtj jcrckf wkii sct yhu hf tjc rhme th `kfmfnkmi prh`ktmokikty. Kt ks m sullcstce dmrbctkfl strmtcly tjmt nhuie whrb `hr yhu ms wcii.

Kf nhfniuskhf, miihw dc th h``cr hfc `kfmi sullcstkhf. Kf hrecr th oc sunncssùi kf tjc pkmfhscrvknc ouskfcss, kt rcqukrcs =77% `hnus hf tjc lhmi. K jmvc bfhwf m `cw tcnjfknkmfs wjh fcvcrmnjkcvce quktc tjc sunncss kf pkmfh scrvknc h` wjknj tjcy . \jy ks tjks8 Kt ks ocnmusc tjcyekvkece tjckr `hnus oy dhhfikljtkfl kf htjcr cfecmvhrs „ usumiiy ms dusknkmfs. \jcf `hnus ocnhdcs ekvkece, fcktjcr c``hrt rcmiiy mttmkfs sunncss. K` yhu wksj th oc truiy sunncssùi, yhudust lkvc pkmfh scrvknc yhur ufekvkece mttcftkhf. Mfytjkfl sjhrt h` tjks dmy rcsuit kfeksmpphkftdcft.



NJMWUC_ CICPCF

_cshurncs

Ujc `hiihwkfl ks m ikst h` whrbs mfe nhdpmfkcs nktce jcrckf. \cosktcs dmy oc `hufe tjrhuljKftcrfct scmrnj. Wicmsc rcphrt ecme ikfbs.

=. Wkmfh Uufkfl, ^crvknkfl mfe _coukiekfl oy Mrtjur _coiktz. Ujc ocst vhiudc hf pkmfh scrvknc mfe rcoukiekfl cxtmft.

?. Ujc Wkmfh Ohhb oy Imrry @kfc. Kfvmiumoic ohhb hf pkmfhs mfe tjckr dmfu`mnturcrs.

>. Ujc Wkmfh Ucnjfknkmfs Lukie (WUL). Mf hflhkfl shurnc h` ceunmtkhf mfe rcshurncs `hr tjc pkmfh tcnjfknkmf.

5. Emdpp-Njmscr® Wkmfh Judkekty Nhftrhi ^ystcds. Nhdpictc nikdmtc nhftrhi systcds `hr pkmfhs. \ktjhut cqumi.

3. Ujc _mfey Whttcr ^njhhi h` Wkmfh Ucnjfhihly Ujc dhst nhdprcjcfskvc pkmfh tcnjfhihly nhrrcsphfecfnc snjhhi kf tjc whrie.

0. Ujc Fhrtj Ocffctt ^trcct ^njhhi. Nhfskecrce oy dmfy th oc mdhfl tjc vcry ocst hf-sktc pkmfh tcnjfhihly snjhhis.

<. Kftcrfmtkhfmi Wkmfh ^uppiy. Wkmfh pmrts, suppikcs mfe vkechs.

:. Ujc Oiuc Ohhb h` Fcw Wkmfh Wrkncs Lrcmt shurnc `hr fcw pkmfh prkncs wjcf ehkfl mpprmksmis.

http://www.pianoworld.com/pianorepairbooks.htm




http://www.pianobook.com/pianobook.html





http://www.ptg.org/

http://www.ptg.org/

http://www.ptg.org/

http://www.dampp-chaser.com/



http://www.pianotuning.com/



http://www.nbss.org/



http://www.pianosupply.com/tuning



http://www.bluebookofpianos.com/








http://www.ptg.org/





Htjcr uscùi rcshurncs mrc1

;. ^njm`` Wkmfh ûppiy. Imrlcst scicntkhf h` pkmfh pmrts mfe suppikcs mfywjcrc.

=7. Wkmfhtcb ûppiy Nhdpmfy. Bfhwf `hr tjckr jkljiy spcnkmikzce pkmfh thhis mfe suppikcs.

==. Nhimkmffk Wkmfh Nhdpmfy Omiewkf ecmicr `hr hvcr 57 ycmrs. Fhw ^tckfwmy.

=?. Kftcrfmtkhfmi Wkmfh Lmiicry Imrlcst sjhwrhhd kf tjc ^hutj. @kfc pkmfhs `rhd tjc whrie hvcr.

=>. Wkmfh @hrtc ûppiy

www.pkmfh`hrtcsuppiy.nhd

Sfkquc suppikcr h` `kfc Curhpcmf pmrts, thhis mfe suppikcs.

=5. Wkmfh \hrie @hruds www.pkmfhwhrie.nhd @hrud eksnusskhfs mdhflst pkmfh tcnjfknkmfs.

=3. Ecnmis Sfikdktce www.ecnmisufikdktce.nhd

Imrlcst scicntkhf h` ecnmis `hr `miiohmre mfe shufeohmre kf tjc whrie. Cmsy mppiknmtkhf.

http://www.schaffpiano.com/



http://www.pianoteksupply.com/



http://www.pianosinarkansas.com/



http://www.internationalbrokersinc/



http://www.pianofortesupply.com/





http://www.pianoworld.com/





http://www.decalsunlimited.com/

















NJMWUC_ U\CIPC

Ujc ̀uturc h` tjc kfeustry

Ujc ùturc h` tjc pkmfh scrvknc kfeustry ks lhhe. Fhtwktjstmfekfl tjc cftrmfnc h` eklktmis kfth tjcdmrbct, tjcrc ks fh sjhrtmlc h` pkmfhs tjmt rcqukrc tufkfl, vhknkfl, rcluimtkhf mfe rcpmkr. Lhhetcnjs jmvc m ùii mpphkftdcft nmicfemr.

^hdc jmvc cxprcssce nhfncrf mohut tjc kfcvktmoic dmss prheuntkhf h` tjc sci`-tufkfl hrmuthdmtkn-tufkfl pkmfh. Ujks cicntrhfkn systcd whrbs hf tjc prkfnkpic h` jcmtkfl mfe nhhikfl pkmfh wkrc th njmflc pktnj. Hfnc kt ocnhdcs mvmkimoic th pkmfh hwfcrs kt ks `cmrce tjmt tjc

scrvkncs h` tjc pkmfh tcnj wkii fh ihflcr oc fccece.

Fhtjkfl nhuie oc ùrtjcr `rhd tjc trutj.

@krst h` mii, wjctjcr trmektkhfmi hr sci`-tufkfl, pkmfhs mish rcqukrc rcluimtkhf, vhknkfl, rcpmkr ct mi.@urtjcrdhrc, tjc sci`-tufkfl pkmfh wkii fcce dmkftcfmfnc. Mnnhrekfliy, kt wkii oc mfhtjcr prh`ktncftcr `hr cftcrprkskfl tcnjs wjh dmy wksj th kfstmii tjcsc systcds `hr ohtj tjc ecmicr mfe `hrnusthdcrs kf tjc `kcie.

Ujc pkmfkst nmffht jmvc eksnhursc wktj tjc sci`-tufkfl pkmfh. Ujhsc wktj mvcrmlc th jkljcxpcntmtkhfs wkii stkii wmft th jmvc m ikvc tcnj hf sktc th scrvknc tjckr kfstrudcfts mfe meercssnhfncrfs ms wcii. Pkrtumiiy mii pkmfksts nmffht tcii k` m prhoicd ks cktjcr tufkfl rcimtce hr mvhknkfl kssuc. Ujc sci`-tufkfl pkmfh wkii fht oc moic th mfswcr tjks mfe htjcr skdkimr qucstkhfs.

Uufkfl pkfs mrc fht turfce ufecr tjks systcd. Sficss tjc prhoicd h` nhftkfuhus tcfskhf uphfstmtkhfmry pkfs ks meercssce mt tjc dmfu`mnturkfl icvci, K md fht surc tjmt dmfy tcnj wkii cvcfrcnhddcfe tjcsc systcds th tjckr nikcfts. Fh ehuot, pkmfh ecmicrs wkii scii tjcsc ufecr tjc prctcxt tjmt fh tufkfl ks rcqukrce. \ksc tcnjs wkii mevksc nikcfts tjmt tjc pkfs rcqukrc rcluimrturfkfl icst tjc pkfoihnb oc emdmlce.

Ujc mlc-hie ecomtc octwccf smics mfe scrvknc wkii nhftkfuc.



Mohut tjc Mutjhr

Oho mfe Dmry \keekfl.

Oho \keekfl stuekce nimssknmi pkmfh prkvmtciy ufecr Er. Dmrnciikfc Lkrhkr, ^r (m pupki h` jmrpsknjhrekst \mfemImfehwsbm). Jc jhies m ekpihdm kf pkmfh tcnjfhihly mfe jms prcppce pcr`hrdmfnc pkmfhs eurkfl fudcrhus scmshfs`hr1 Ujc Mrbmfsms ^ydpjhfy Hrnjcstrm ufecr dmcstrh Emvke Ktbkf, Ujc Njmdocr ^hnkcty h` Ikttic _hnb, UjcMrbmfsms Njmdocr ^kflcrs, \kiewhhe Wmrb `hr tjc Wcr`hrdkfl Mrts, mfe tjc Ikttic _hnb Nhtcrkc2 ihnmiiy `hr m wkecrmflc h` mrtksts kfniuekfl1 Miknkm Ec Imrrhnjm, Wctcr Fcrh, Emvc Oruocnb, Dmrvkf Jmdiksj, Icc Iuvksk, DksjmEknjtcr, Ciiks Dmrsmiks, _mdscy Icwks, mfe dmfy htjcrs. @hr mnnhdpmfksts th1 Dkehrk, Acssyc Fhrdmf, Wctc@huftmkf mfe dmfy htjcrs2 mfe Kfstktutkhfs1 Sfkvcrskty h` Ihukskmfm mt Dhfrhc, Jmrekfl Sfkvcrskty, Jcfecrshf^tmtc Sfkvcrskty, Humnjktm Omptkst Sfkvcrskty2 Wkmfh Ecmicrs1 ^tckfwmy, @mzkhik, Bmwmk, Dmshf & Jmdikf, Wctrh`mfe Omiewkf2 mfe pkmfh tcmnjcrs mfe nikcfts tjrhuljhut Ncftrmi Mrbmfsms.

Jc whrbce kf mevcrtkskfl mfe dmrbctkfl `hr ?7 ycmrs, `krst ms mf mnnhuft cxcnutkvc wktj Ujc Wkfc Oiu`` Nhddcrnkmi(=;<=-=;<>), mfe imtcr mt Ujc Mrbmfsms Lmzcttc (=;<>-=;;7), tjc stmtcwkec dctrh emkiy, wjcrc jc wms mf mnnhuftcxcnutkvc kf ohtj nimssk`kce mfe rctmki mevcrtkskfl, dmahr mnnhufts spcnkmikst, mfe Fmtkhfmi Mevcrtkskfl Dmfmlcr.

Oho jms occf m pkmfh tcnjfknkmf `hr ?: ycmrs. Jc ks fhw rctkrce.

http://3.bp.blogspot.com/_6CuFQzYE18s/Sj2fWbW2UrI/AAAAAAAAAAM/XIh-DIFB0iw/s1600-h/001.jpg



K i iustrmtkhfs mfe pjhths



M sullcstce jmfehut `hr m tufkfl stmokikty




Me kf tjc Ncftrmi Mr bmfsms Ucmnjcrs Msshnkmtkhf [cmrohhb




M sullcstce jmfehut mevcrtkskfl rcluimtkhf mfe vhknkfl




Kfvktmtkhf th m "Jhw th Ouy m Wkmfh" ^cdkfmr




M prh`csskhfmi mpphkftdcft nmre

http://1.bp.blogspot.com/_6CuFQzYE18s/SklqxtSzgiI/AAAAAAAAACA/rLePKxT22Wk/s1600-h/bus+card.jpg



FHUC^



^ullcstce hutikfc h` mf mpprmksmi




FHUC^



\hrbkfl kf tjc sjhwrhhd (thp rkljt).




FHUC^



Ujc mutjhr wktj Dr. @mzkhik cxmdkfkfl nrhwf hf mf hiecr ^tckfwmy E.

\c ectcrdkfce tjmt tjc ohmre wms `imt.




FHUC^



Wmhih @mzkhik pimykfl jks @mzkhik Wkmfh`hrtk


http://www.facebook.com/album.php?aid=2017405&id=1417089824



FHUC^



Wmhih @mzkhik wktj tjc mutjhr, Oho \keekfl


http://www.facebook.com/album.php?aid=2017405&id=1417089824



FHUC^



Ujc `krst pkmfh.

Kfvcftce oyOmrthihdch Nrksth`hrk.

Wjhth tmbcf mt tjc

Dctrhphiktmf Duscud h` Mrt

F[, F[.




Nhpyrkljt © ?77; oy _hocrt B. \keekfl mfe Dmry A. \keekfl.

Mii rkljts rcscrvce. Fh pmrt h` tjks ohhb dmy oc rcprheunce hr trmfsdkttce kf mfy `hrd hr oy mfy dcmfs,cicntrhfkn hr dcnjmfknmi, kfniuekfl kftcrfct, wco sktc, pjhthnhpykfl, `mxkfl, wkrcicss, rcnhrekfl, hr htjcrwksc,

hr oy mfy kf`hrdmtkhf hr sthrmlc mfe rctrkcvmi systcd, wktjhut tjc prkhr pcrdksskhf h` tjc nhpyrkljt jhiecr,

cxncpt wjcrc pcrdkttce oy imw.

_cqucsts `hr pcrdksskhf th dmbc nhpkcs h` mfy pmrt

h` tjc whrb sjhuie oc dmkice th tjc puoiksjcr1

c-dmki1 pkmfh.tcnjfh=Gldmki.nhd

Wrkftce kf tjc Sfktce ^tmtcs h` Mdcrknm

@krst Wrkftkfl ?770

^cnhfe Cektkhf ?77<

Ujkre Cektkhf ?77:

@hurtj Cektkhf ?77;

@k`tj Cektkhf ?7==



@KFK^.

how to build a six-figure piano tuning & repair business

Documents