how to build a frontline that helps build your bottom line

12
How to Build a Frontline That Helps Build Your Bottom Line Presented by Certified Speaking Professional & HumetricsPresident MEL KLEIMAN

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Presentation from the ERE Expo Spring 2012, presented by Mel Kleiman.

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Page 1: How to Build a Frontline That Helps Build Your Bottom Line

How to Build a Frontline That Helps Build Your Bottom Line

Presented by Certified Speaking Professional & Humetrics’ President

MEL KLEIMAN

Page 2: How to Build a Frontline That Helps Build Your Bottom Line

The most important decision managers make every day

is who they allow in the doors to take care of their customers.

- Sam Walton

Page 3: How to Build a Frontline That Helps Build Your Bottom Line

Dilbert Said It Best… The Keys to Great Management:

• 80% is hiring great people • 20% is leaving them alone and letting them do their jobs

Page 4: How to Build a Frontline That Helps Build Your Bottom Line

The 7 Most Important Questions 1.  What makes hourly, frontline employees

different?

Page 5: How to Build a Frontline That Helps Build Your Bottom Line

The 7 Most Important Questions 2.  Can we do this job differently or stop

doing it all together?

Page 6: How to Build a Frontline That Helps Build Your Bottom Line

The 7 Most Important Questions

3.  Why would an “A-Player” want to play on our team?

Page 7: How to Build a Frontline That Helps Build Your Bottom Line

The 7 Most Important Questions

4.  Why would an “A-Player” want to work for you (or that manager)?

Page 8: How to Build a Frontline That Helps Build Your Bottom Line

The 7 Most Important Questions 5.  Where are we going to find the “A-

Players” we want to hire?

Page 9: How to Build a Frontline That Helps Build Your Bottom Line

The 7 Most Important Questions

6.  How are we going to be sure they will be “A-Players?”

Page 10: How to Build a Frontline That Helps Build Your Bottom Line

The 7 Most Important Questions

7.  What are we going to do to motivate, engage, and retain them?

Page 11: How to Build a Frontline That Helps Build Your Bottom Line

WWW.KLEIMANHR.COM n WWW.HUMETRICS.COM

CONTINUE THE LEARNING!

Page 12: How to Build a Frontline That Helps Build Your Bottom Line

§ Author of 5 books including the bestselling Hire Tough, Manage Easy

§ Pragmatic businessman § Consultant and speaker § Specializes in frontline workers and the

people who manage them § Founder and president of Humetrics § Certified Speaking Professional

Mel Kleiman, President