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How to book How to book How to book How to book ViatorViatorViatorViator in 1SOURCEin 1SOURCEin 1SOURCEin 1SOURCE

WHERE DO I SEARCH FOR VIATOR IN 1SOURCE?

Viator will be available as a Data Source on these Search Tabs within 1SOURCE:

1. Activities & Day Trips

2. NEW Transfers (new search tab)

The existing Transfer tab will also remain in 1SOURCE temporarily and can continue to be used

to search for AOT Transfers in AU & NZ and for all directly contracted STAy Transfers around the

world.

Over the next couple of months, we will be reviewing our STAy Transfer product and re-loading

our key contracts under the ‘NEW Transfers’ tab. We will also be re-loading any non-airport

transfers (e.g. boat transfers) which currently exist under ‘Travelpasses & Point to point’ to this

tab too and ultimately it will be renamed to just ‘Transfers’ and will be a single search tab for all

Transfer product.

Viator will appear in the list of Data Sources in the Extra Search Options as below when you click

the + button:

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CHANGES TO THE SEARCH RESULTS DISPLAY FOR VIATOR:

The Price column: All prices in the initial search

results are estimated and will be shown in white

with an asterix (*) which is explained by the text

at the bottom of the results.

Estimated prices are just that, therefore, you

should only quote a price to your customer

once you have clicked the ‘Check

Availability’ button and the price has been

confirmed and displays in yellow.

(See FAQs for more detail on estimated prices)

The Availability

column will always

initially say

‘Unknown’, then will

change to ‘Available’

when availability is

checked &

confirmed.

The Duration column will

always be blank as this

information is not provided by

Viator. You should refer to the

product name for the duration

of product. If it is not stated,

then the product will not include

an overnight stay.

The Party column will always

display the ‘party size’, i.e. the

number of pax that have been

searched for.

The Action

column will always

show ‘Check

Availability’ in the

initial search

results to denote

that availability is

not yet confirmed

Viator will

appear in the list

of Data Sources

and the ‘Source’

column for

searches made

under ‘Activities

& Day Trips’ or

‘NEW Transfers’

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TOP TIPS TO FIND YOUR PRODUCT:

There will be a lot more products available through Viator, so use these top tips to find

your product more easily:

� Date Range Search – If your customer is not looking for a specific date for

travel, then try searching for a date range to bring back more products as some

day trips will only depart on certain days of the week.

� Search Results sort order - STAy product and key top selling Viator product

will be returned in blue at the top of the search results, so look here first to find our

favourite & best-selling products!

� Product Name filter - Don’t forget to use this filter at the top of the search

results to highlight certain types of tours, i.e. if you enter ‘Bike’ here, you can filter

your results to only show day trips with Bike in the name as below.

HOW DO I FIND VIATOR’S PRODUCT INFORMATION?

As usual, click the name of the product (in yellow) in the search results and a lightbox

will open which will show all product information as supplied by Viator.

As is normal with all non-accommodation products only two tabs will exist:

1) Overview - This will contain all product information and, at the bottom of the

page, a selection of user reviews & scores (yellow ticks out of 5) as provided

by Viator customers.

2) Rate/Room Info – Viator’s cancellation conditions will only show here once

you have ‘checked availability’ for the product. Otherwise, they will display like

this:

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An example of Viator’s product information in the ‘Overview’ tab is shown below:

Key Product Information:

• Child ages

• Voucher Information

• Departure Point

• User Reviews

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HOW TO ADD YOUR VIATOR PRODUCT TO THE SHOPPING CART:

STEP 1:

Once you have completed a search and chosen your product, click on the ‘Check

Availability’ button against that product and it will display as below whilst the check

takes place:

STEP 2:

Once the availability check is complete, the following will update:

• Availability column will change to say Available

• The Price is now confirmed and will be shown in yellow (the asterix is removed)

• Action column will change to say ‘Add to cart’

If the product is not available, it will display as below & the product cannot be booked:

• Availability column will change to say Unknown

• The Price column will change to N/A

• Action column will change to say ‘Not Available’

STEP 3:

You can now add the product to your shopping cart and proceed as normal through the

1SOURCE booking flow.

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COMPLETING THE ‘Detail’ SECTION:

Many products will require additional passenger details, such as pick-up or drop-off

hotels to be added in the Detail section. Please always check this & complete all fields.

1) Example of flight details for Transfer bookings:

Note: Some airport transfers, particularly in the US, may not require flight pick up

details to be entered during the booking process. In this case, the supplier will accept

all bookings made through Viator and will provide the service ‘on demand’. The

customer should show their voucher on arrival at the airport to receive their service.

Instructions on how to contact the supplier on arrival will be on the voucher.

2) Accommodation details for Day Tour bookings:

The ‘Select hotel’ dropdown will display a list of all Viator-specified hotels plus three static options at the top:

• Hotel not listed

• Live locally or staying with family/friends

• Hotel not booked yet

You should select either the appropriate hotel from the dropdown list, or one of the 3

alternatives. If you select ‘Hotel not listed’, you should enter the hotel name and address manually into the second set of fields.

VOUCHERS

Your customer must provide either an e-voucher or a paper voucher for their

Viator booking on arrival.

All important information that the customer needs to know, such as directions to the

pick-up location and local contact numbers, are displayed on the Viator voucher, an

example of which is included in the training pack. It will be stated on both the product

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information in 1SOURCE and on the voucher itself which type of voucher the customer

needs to provide as below.

E-Voucher: Most Viator products accept an e-voucher.

Paper Voucher: Around 10% of products require a paper voucher to be printed out.

E-voucher or paper voucher accepted

Paper voucher only accepted

The link to access the Viator voucher will be accessible from the 1SOURCE

Customer Itinerary document:

Please always check the product information in 1SOURCE and remember to

advise your customers if they need a paper voucher printed.