how to be award winning

noHold, Inc. Copyright© 2013

Part 1: Tell a Great Story


The key is to tell a Story.Leading analyst firms agree that the core component of an award winner is to tell a compelling story.


The best stories are memorable, they have DRAMA!

Ssssuspense… Comedy... a good SCARE!!!!!

#1: THINK about your favorite story.


#2: The story must begin with challenges

“I am crew member 254. I stare into the dusk, with little hope. All around me is emptiness. Every sound I hear reminds me that I have to get out before dark. I have to reach civilization before the next herd of savages picks up on my scent…”


#3: Your audience must be able to visualize themselves in your story.


#4: In the next portion, share your approach to solve the problem

“There was little time. As we reached 39,000 feet, I made a decision. This is where it ends. I clenched my sweating palms, opened my eyes, and agreed that the best solution to overcome my fear was to remain calm.”


#5: KEEP IN MIND: YOUR STORY SHOULD HAVE

GOOD RYTHYM.


#6: Your story should always have a great ending…BUT…


Tip: The conclusion should not be that you reached nirvana, but that something significant happened,

AND there is still work to be done.


#8: When you tell the story..

DO NOT save the drama for your mama.

Please do tell.


Read the full blog post about what it takes to be award-winning: “Award-Winning” www.nohold.com


For information about noHold, visit: www.nohold.com

To learn more about awards in the eServices, eSupport, Customer Relationship Management (CRM), and Customer

Service Industries, here are some great resources: Technology Services Industry Association (TSIA)

Gartner CRM Excellence Awards J.D. Power and Associates

All other product and service names are the property of their respective owner. Images courtesy of Microsoft ®PowerPoint

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