how to assess and build trust on your team
TRANSCRIPT
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Building Trust: How To Assess and Build Trust on Your
Team
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(800) 263-6317 or (805) 690-5753
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Andy Atkins Chief Innovation Officer
Demetra Anagnostopoulos Global Head of Partnership
Our Speakers:
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Today’s Presentation
a) The Dynamics of Trust
b) Assessing Trust
c) Tools and Tips for Building Trust
5
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Need assistance? Call Member Services (866) 538-1909 or email
Survey Context 2009-2011
6 © Interaction Associates Inc.
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© Interaction Associates 7
(n.) a willingness to put yourself at
risk based on another person’s actions
Trust
Aligned Purpose Aligned Purpose
Expertise Expertise
Past Experience
Past Experience
Basis of Trust
Readiness to Trust
Willingness to Trust
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1. Their expertise.
2. My past experience with them.
3. A shared and aligned purpose.
*Choose all that apply
Poll
I trust others based on:
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© Interaction Associates 9
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© Interaction Associates 10
(n.) a willingness to put yourself at
risk based on another person’s actions
Trust
Aligned Purpose Aligned Purpose
Expertise Expertise
Past Experience
Past Experience
Basis of Trust
Readiness to Trust
Willingness to Trust
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Regarding the person or team I lead…
1. Willingly take risks
2. Express optimism
3. Has informal power or influence
4. Expresses faith that thinks will work out
5. Willingly shares personal thoughts and feelings
*Choose all that apply
POLL
The Safety Dimension:
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© Interaction Associates 12
(n.) a willingness to put yourself at
risk based on another person’s actions
Trust
Aligned Purpose Aligned Purpose
Expertise Expertise
Past Experience
Past Experience
Basis of Trust
Readiness to Trust
Willingness to Trust
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Regarding the person or team I lead…
1. The stakes are low
2. The situation is familiar
3. The people involved share similar views and opinions
4. The people involved have aligned interests and goals
5. Leadership’s actions are fairly predictable
* Choose all that apply
POLL
The Certainty Dimension:
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© Interaction Associates 14
(n.) a willingness to put yourself at
risk based on another person’s actions
Trust
Aligned Purpose Aligned Purpose
Expertise Expertise
Past Experience
Past Experience
Basis of Trust
Readiness to Trust
Willingness to Trust
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Leaders in my organization…
1. Share the rationale for their decisions
2. Help connect employee actions to the strategy
3. Involve people in decisions that affect them
4. Pay attention to how results are achieved
5. Provide resources needed to complete tasks
*Choose all that apply
POLL
The Trust Quick Check:
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© Interaction Associates 16
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Be transparent by sharing The Big Picture.
“Shared Purpose” Lever
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Need assistance? Call Member Services (866) 538-1909 or email
18 © Interaction Associates Inc.
Predictable
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Need assistance? Call Member Services (866) 538-1909 or email
19 © Interaction Associates Inc.
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• Be explicit about the context and rationale.
• Don’t assume “they know.”
• Describe the future vividly across all three dimensions.
“HOW TO” TIPS
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Create a predictable track record by Building Agreements.
“Experience” Lever
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Need assistance? Call Member Services (866) 538-1909 or email
22 © Interaction Associates Inc.
Predictable
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• All three steps, every time.
• How much agreement to you need?
• Check for understanding, don’t just assume.
“HOW TO” TIPS
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Empower your colleagues through Stretch Delegation.
“Expertise” Lever
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Need assistance? Call Member Services (866) 538-1909 or email
25 © Interaction Associates Inc.
Predictable
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• Anticipate the “dip”
• Coach for performance
• Be honest with yourself about the risk
“HOW TO” TIPS
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1. Set employees up for success by providing tools, resources and learning opportunities (41%)
2. Provide adequate information around decisions (41%)
3. Seek input prior to making decisions (40%)
4. Consistently act in alignment with company values (35%)
5. Give employees an inspiring, shared purpose to work toward (28%)
Top 5 Leadership Actions that Build Trust
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1. Set employees up for success by providing tools, resources and learning opportunities
2. Provide adequate information around decisions
3. Seek input prior to making decisions
4. Consistently act in alignment with company values
5. Give employees an inspiring, shared purpose to work toward
* Choose one
POLL
© Interaction Associates 28
What’s the most important action for your organization to take?
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Full Report and Trust Toolkit available online.
29 © Interaction Associates Inc.
interactionassociates.com/insights
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Q&A interactionassociates.com BLOG: interactionassociates.com/insights/blog LINKED IN: linkedin.com/company/interaction-associates TWITTER: @InteractionAsc YOUTUBE: youtube.com/user/InteractionAssoc FACEBOOK: facebook.com/InteractionAsc LINKED IN Blinding Flashes of the Obvious discussion group: linkedin.com/groups/Blinding-Flashes-Obvious-Interaction-Associates-4719138
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Upcoming Seminar
Sept. 16 –2014 Trust Research: findings, implications and takeaways
Andy Atkins Chief Innovation Officer
Linda Stewart President and CEO
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Executive Seminar Series Learn more at: trainingindustry.com
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Thank You On behalf of TrainingIndustry.com, thanks to:
• Today’s Speakers: Andy Atkins & Demetra Anagnostopoulos
• All of you for attending
Questions or Comments?
Please contact Nabeel Jaitapker:
Twitter: @NabyJ