how to access the new ssps provider portal · how to access the new ssps provider portal if you...
TRANSCRIPT
How to access the new
SSPS Provider Portal If you have problems setting up your SAW account call SAW customer service (24/7) at: 855-928-3241 There are three main parts to setting up your access.
Part 1: SecureAccess Washington (SAW) registration
Part 2: Provider Portal registration
Part 3: Adaptive Authentication enrollment
If you are a business or individual provider with more than one SSPS provider number,
please be aware that you must create a separate SAW account for EACH provider number.
Eventually, every SSPS provider (by provider number) who has a current authorization for
service should receive a letter at the mailing address on the provider file. This letter will
include the security token that corresponds to the provider number associated with the
mailing address. You will need this token for the final step of this registration process. If you
received a letter with your token but you no longer have it, please call SSPS Customer Service
at 360-664-6161.
Part 1: Create User Account on SecureAccess Washington (SAW) On your web browser, enter SAW URL: https://secureaccess.wa.gov. Once you get set
up, you will always enter through SAW, so please save this link.
Follow these instructions to ensure that your registration is completed successfully. It will be
easiest if you allow yourself enough time (10-15 minutes) to complete the process in one
sitting.
Click here
to start
One more
time!
Step 1: Complete the fields on this screen
If you are setting up more than one provider number using the same email address you will see this notice. You may continue creating another SAW account with the same email address.
Click NEXT to continue to Step 2
Enter your first and last name here
Enter the email you want SAW to use for
contacting you
Step 2: Create a user ID and Password
Enter a User ID you’ll use whenever
you log in to SAW
Click this box and follow the instructions on the pop-up window
When you see the green checkmark, then click NEXT
Step 3: Review information you entered in steps 1 and 2
After review, click NEXT to continue
Step 4: Your User ID is being created. Check your email for instructions on completing the process. Follow the email instructions.
Once your account is activated you will be able to log in to SAW
Success! You have completed the SAW registration and are ready to move on to Part 2:
Provider Portal registration.
You must click this link to activate your
account
You’ll need to LOGIN here to continue
Part 2: Provider Portal registration Once you log in to SAW you will see the My Secure Services screen
Click on Add a
New Service
Enter code 2795 here
and click APPLY
This is where you will need the Security Token you received in the mail. If you do not have
your Security Token you can call SSPS Customer Service at 360-664-6161.
If you have entered everything correctly you should see the message shown below. You will receive another email confirming this but from here you can click on the My Secure Services tab. This will start Part 3 of the process: Adaptive Authentication enrollment.
From the letter
announcing the web
portal
If, instead of the Service Registration Successful screen, you see the message below, please
send an email to [email protected]. Include
your SAW user ID,
the name you used to register,
your email address, and
the SSPS Provider Number you’re trying to register.
Please put “PORTAL REGISTRATION PENDING” in the subject line.
Part 3: Adaptive Authentication enrollment This process will be used whenever you sign in from a computer not recognized by the system or when the SAW security system determines it necessary due to a perceived risk. You will be required to set up three different methods of ‘authentication’: email, phone, and challenge questions. You may not be required to use these methods every time you log in and you may be given the option of selecting which authentication method you would like to use.
Read the instructions
and click CONTINUE
When you click on
this link you will
start Part 3
Email authentication setup
Phone authentication setup
Enter an email address
(you only need one)
Choose a ‘nickname’ to
label the number you’ll
use and enter your
phone number (if you
don’t have a phone you
can enter 3605555555)
Challenge Question authentication setup
Select your challenge
questions and answers
If you’ll be using a home
computer, select Yes
If you’ll be using a public
computer (like at the
library), select No
Click SUBMIT and you
should be taken to
the SSPS Portal
FINALLY!
You made it! Thanks for your persistence and your patience.
BUT KEEP READING!
As stated at the beginning, whenever you want to access the SSPS Provider Portal you must enter from the SecureAccess Washington (SAW) log in screen: https://secureaccess.wa.gov
After log in you will be taken to this screen.
You may be required to go through an Adaptive Authentication Challenge.
The Authentication Methods on this screen refer to those you set up earlier.
Access the portal by
clicking this link
If you select Email or Phone, SAW will either call the number you set up or send you an
email (depending on your selection) and provide a Confirmation Code.
If you select Challenge Questions you will be presented with one of the questions you set
up earlier.
When you enter the
Confirmation Code you
received by email or phone
and click CONTINUE you will
be taken to the SSPS Provider
Portal
When you enter the correct
answer and click CONTINUE
you will be taken to the SSPS
Provider Portal