how the various types communicate
DESCRIPTION
We have various types of communicators, the aggressive,passive-aggressive, passive and the assertive.This presentation simplifies using the 3Vs in communication, verbal,vocal and visual.TRANSCRIPT
Ram UpYour
CustomerService
How the various types communicateSaturday, April 13, 13
Santhanaram Jayaram
Santhanaram Jayaram is a BusinessCommunication Coach & speaker with an
MBA inInternational Business who strongly believes
in his missionof H.O.P.E , Helping Other People
Effectively. Ram hasconceptualized a program
"C.O.D.E.W.O.R.D for success".
Specialty : Creating Service Experience,Laughter & Enneagram
Saturday, April 13, 13
Santhanaram Jayaram
Santhanaram Jayaram is a BusinessCommunication Coach & speaker with an
MBA inInternational Business who strongly believes
in his missionof H.O.P.E , Helping Other People
Effectively. Ram hasconceptualized a program
"C.O.D.E.W.O.R.D for success".
Specialty : Creating Service Experience,Laughter & Enneagram
Saturday, April 13, 13
Saturday, April 13, 13
Saturday, April 13, 13
Ram’s Partners
Saturday, April 13, 13
Ram’s Partners
Saturday, April 13, 13
Ve
rbal
Vo
calBody Language
Words Tonality
Passive - AggressiveV
isu
al
DismissiveCriticalSarcasticMoaning
Complaining
Now what have Idone wrong?
It’s not fair
I haven’t done it yet
This will never work
Avoiding Eye contactFrowning
False SmilingFiddling
Saturday, April 13, 13
Ve
rbal
Vo
cal
Body Language
Words Tonality
Passive
Vis
ual
QuietIt doesn’t really matter
Hunching
I don’t mindI don’t knowIt’s up to you
It’s not up to me
Monotonous
Mumbling
Waffling (hesitant)
Fiddling
Shrinking
Saturday, April 13, 13
Ve
rbal
Vo
calBody Language
Words Tonality
AggressiveV
isu
al
Stop it Can’t Do it NOWDon’t Won’t It’s your fault
You always ...
Sneering
EyeballingFrowning
Space-invadingAngular gestures
Sharp
LoudAbusiveForcefulSarcasticCritical
Saturday, April 13, 13
Ve
rbal
Vo
cal
Body Language
Words Tonality
AssertiveV
isu
alBalancedSmiling
Eye contactHead up
Open Gestures
Shall we?
I would likeI seek your
understandingI need
CalmSteadyEven
EncouragingSincere
Saturday, April 13, 13
Saturday, April 13, 13
SANTHANARAM JAYARAM
Saturday, April 13, 13
Saturday, April 13, 13
