how remote infrastructure management works
DESCRIPTION
Remote Infrastructure Management Service encompasses the full life cycle of IT services, ranging from consulting and design, integration and customization to 24x7x365 management.TRANSCRIPT
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SKYLARK MANAGED SERVICES We integrate your business with IT
How IT Works
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AgendaWhat is MSP?
MSP Architecture,Tools,Delivery Model
SITL MSP/RIM Portfolio
SITL's Customer On-boarding
Dashboards
MSP/RIM Pre-requisite
Monitoring Offerings
Network Case study
MSP Live Demo
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Managed services is tactical leveraging of an external Service Provider’s Knowledge, Expertise and Resources to augment internal competencies and reduced risk
IT team can spend time for IT strategy planning to meet their Business requirement and build up IT operations along with the business needs
What is Managed Services?
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SITL MSP Connects Business with
•People,
•Process,
•Technology
MSP Key Architecture
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Unified Service Desk
MSP Delivery Overview
PROACTIVEITIL
compliantService Desk
ServersStorage
Network
Application
Hardware, Windows,Linux,SunHP UX,IBM AIX etc
Routers,Switches,Firewall,L7 devices
App Server, Jboss,DB Server,ERP etc.
Mon
itorin
g
Knowledge ManagementIncident Management Change Management Problem Management
IT Infrastructure
IT Core infra
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Skylark MSP Organization Structure
RIM PLATFORM
Unified Service Desk
Technicians & Service Desk Co-ordinators (24x7x365)
Technology Teams
ServerTeam Lead
Senior Enginee
rs
Head Service Delivery
Head Professional
Services
NetworkTeam Lead
Senior Enginee
rs
StorageTeam Lead
Senior Enginee
rs
Applications
Team Lead
Senior Enginee
rs
HardwareTeam
LeadSenior
Engineers
L2 and above support &
Professional Services
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Skylark MSP Tools Overview
Availability / Performance/ Capacity Management
Web / J2EE Transactions, SOA
Automated Incident & Event Mgmt
Problem Management
Change Management
SLA Management
Integrated WAN Traffic Analysis
Performance Monitoring
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Skyview Service Desk tools
Incident Change Problem
Manage Solutions
Easy to Use Improve Workflows
Contract Purchase Asset
Business Rules Self Service Portal
User Survey Reports
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Skylark looks at Customer’s Business Process & Services and we deliver the SLA on Business Services which relates to IT
SITL's Managed Services / Monitoring
Sales Logistics Finance
CRM
Network
Internet
Virtualization
Server Service
Backup Service
Desktop Service
AntivirusStorage Service
Service
Mail ERP
BUSINESS PROCESS
BUSINESS SERVICE
IT SERVICES
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SITL's Monitoring and Managed ProcessOrganizational Understanding &Process
initiation
Asset Management
IT Service Landscape
Risk Management
Final SOW and SLA document Sign-Off
Operations Management
Initiate Monitoring Onboarding
Initiation Managed Service Onboarding
Mon
itorin
g
MA
NA
GE
D S
ER
VIC
E
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Centralized Dashboard for Business Services
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Business View of IT Infrastructure
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SERVICE DESK DASHBOARD
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Service Desk Tool Mapping
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Server Monitoring Overview
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Oracle Performance Dashboard
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Trend Analysis Report
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Network Device Monitoring Overview
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Typical Statistics of an Interface
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Netflow Overview
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WAN RTT Overview
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Reports
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> Business Service Approach
> Skyview Reports
Skylark Key Differentiators
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•WMI
•SNMP
•SSH
•SMI-S
•ICMP
Monitoring Pre-Requisite
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On-site Probe
EMAIL SERVER
ERP /APP SERVER
DATABASE SERVER
SERVER FARM SWTICH
CORE SWITCH
INTERNET ROUTER
FIREWALL
INTERNET ROUTER FIREWALL
CUSTOMER PORTAL
SKY CENTER
SKYVIEW MDC
SWITCH
SKY PROBE
Connection Between Probe and
center
CUSTOMER INFRA
Onsite Probe Server
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Direct Probing
EMAIL SERVER
ERP /APP SERVER
DATABASE SERVER
SERVER FARM SWTICH
CORE SWITCH
INTERNET ROUTER
FIREWALL
INTERNET ROUTER FIREWALL
CUSTOMER PORTAL
SKY CENTER
SKYVIEW MDC
SWITCH
SKY PROBE
Direct Connectivity to Sky Probe Server
Server with Static IP address
CUSTOMER INFRA
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Agent Base Communication
EMAIL SERVER
ERP /APP SERVER
DATABASE SERVER
SERVER FARM SWTICH
CORE SWITCH
INTERNET ROUTER
FIREWALL
INTERNET ROUTER FIREWALL
CUSTOMER PORTAL
SKYVIEW MDC
SWITCH
SKYVEIW SERVER
Agent Base Communication
CUSTOMER INFRA
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Monitoring Features
S. No Silver Gold Platinum
1 Business Service
Monitoring *
2 Email alerts 3 SMS alerts** 4 Manual Callback 5 Customer
Dashboard Access
6 Daily/weekly reports
7 Monthly Summary Reports++
8 AD hoc reports 9 Data Retention 1 Year 1 Year 1 Year
*One time On – boarding for consulting and planning process
**Includes advise from subject matter experts
++Volume based costing
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1.FUTURE PROOF SERVICES, USING BEST-OF-BREED TECHNOLOGY- no additional cost or financial risk to yourself. You never have to worry that your Managed IT Services will become obsolete.
2.LOW CAPITAL OUTLAY AND PREDICTABLE MONTHLY COSTS
3.FLEXIBLE SERVICE - a pay-as-you-go payment plan allows for quick growth when necessary, or cost savings when you need to consolidate.
4.EXPERTISE
5.INCREASED SERVICE LEVELS - 24x7x365 support.
6.DISASTER RECOVERY AND BUSINESS CONTINUITY
Few Top Benefits of SITL Managed Services
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THANK YOU
We Integrate Your Business with IT