how railinc ensures the links in our nation's supply chain: ca spectrum and the north...
TRANSCRIPT
How Railinc Ensures The Links In Our Nation's Supply Chain
CA Spectrum and the North American Railway
Chris Knowles
DevOps: Agile Ops
Railinc
Sr Enterprise Monitoring Engineer
DO5X130S
#CAWorld
2 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
© 2015 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2015 presentation is intended for informational purposes only and does not form any type
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For Informational Purposes Only
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Abstract
The railroad industry has its own application economy that drives
productivity, operational efficiencies and most important, safety on the
rails. In this session, learn how Railinc, the application service provider
and largest source of accurate, real-time data for the U.S. railroad
industry, is using CA Spectrum® to not only ensure critical information is
always available for immediate decision-making, but also improve safety
measures to keep employees and residents safe. Railinc is using CA
Spectrum to guarantee the services behind our transportation system
that moves the goods and services we rely on every day are always
available.
Chris Knowles
Railinc
Sr Enterprise Monitoring Engineer
4 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Who is Railinc?
Railinc is an innovative and reliable resource for rail data, IT and
information services.
We connect the freight rail industry, support business processes and
provide business intelligence to help railroads and rail equipment owners
and their business partners increase productivity, achieve operational
efficiencies and keep their assets moving.
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Our Customers
Class 1 RailroadsUS operating railroads with $452.7 Million or more of revenue
Private Car Owners Owners of railroad equipment who are not railroads
Third Party Logistics Entities involved in the transportation of goods but not the transportation provider or shipper/receiver
Other Railroads Smaller railroad holding companies, Class II, or Class III railroads
Others(Shipper, US Gov’t)
Other customers not in the categories above
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The Freight Railroad Industry
• 568 freight railroads
• 200,000+ miles of road
• 28.4 million+ carloads (2012)
• $81.7 billion in revenue (2011)
• 1.425 million freight cars in service
Industry Facts
• Union Pacific
• BNSF
• CSX
• Norfolk Southern
Class I Railroads in the Industry
• TTX
• GE Rail
Other Major Companies
• GATX
• First Union
• Kansas City Southern
• Canadian National
• Canadian Pacific
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What Business Are We In?
Software as a Service
– Information Technology for freight rail in North America
Integration Brokerage
– Central Hub to Store, Process, Package and Distribute data
InterlineOperating
WaybillExchange
EquipmentCharacteristics
InterlineRevenue
Settlement
Car LocationInformation
Car RepairBilling
AssetHealthAlerts
ReferenceInfo for BOLand Waybill
Creation
Single Industry Source for NetworkFreight Rail Information
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Railinc By The Numbers
8 Product Families
32 Product Lines
40+ Rail Industry Committees
285+ Personnel
$65M Revenues
2,500 Customers
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Railinc Product LinesUmler
Early Warning
Umler Registrations
Umler Utilities
Asset Health
Car Repair Billing Data Exchange
Damaged-Defective Car Tracking
Equip. Health Mgmt. System
Locomotive Repair Billing
Interline Services
Customer Identification File
Embargoes
Forward & Store
Gateway Operations Services
IRFs & Publications
Interline Settlement System
Rate EDI Network
Interline Data Exchange Services
Tracing
RailSight
Steelroads
Train Query
Train Tracing
Messaging
Network Connectivity Services
Switch Services
Umler Special Services
Commercial Reporting Services
AAR Support Services
Car Service Car Hire
Mergers
Waybill Sample Contracts
Asset Utilization & Compensation
Car Hire Deprescription
Car Hire Data Exchange
Car Hire Compensation Services
Loading Authority (OT-5)
Ramped
Tank Car Mileage Equalization
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Facts and Challenges
• Railinc Facts– Subsidiary of the Association of American Railroads (AAR)
– Railinc headquarters is located in Cary, NC
– Board of Directors are CIOs from Class I RR’s and AAR
– Messaging Hub for North American Railroad Industry
• Challenges
– Technology and Performance
– Cost Effective Efficient Operations
– Keeping the North American Railroad Industry moving 24x7
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Message Queue Channels(high volume customers)
> 500K messages per day
FTP Customers (approx. 200 customers big and small)
APLS
BNSF
CANC
CSXT
CN
CPRS
KCS
NS
PROCOR
TTX
UP
US Customs
Wachovia
SHIP Express
GE
GBRX
> 200K messages per day
Web Customers
Client
Channels
Internal
Application
Queue Managers
Additional Railinc
Applications
Advanced
Queue
Managers
Advanced
Message
Brokers
Standard
Queue
Managers
Advanced
Queue
Managers
IBM Integration Bus
WAS
Server
s
TomCat
Servers
GIS / SI
Message Translation
FTP
Servers
MPLS / VPN
Railinc Enterprise Environment
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FirewallsNetworkDB
SwitchesLoad
BalancerDMZ
RoutersAPP
Introscope BigBrotherNagios
Applications Network Systems
Railinc Enterprise Monitoring – in the beginning…
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• Fully integrated solution• Visualization across all IT silos• Proactive alerting• Capacity planning and projection• SLA Monitoring and Reporting
Everything fixes itself before it breaks!
Never miss an SLA!
What Do We REALLY Want?
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Railinc Enterprise Monitoring - Today
FirewallsNetworkDB
SwitchesLoad
BalancerDMZ
Routers
Agent
APP
Agent
Introscope
eHealth
Agent
SystemEDGE
VMware
UCS
VAIM
ADA/MTP/CEM
On-Call
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What’s special about our Spectrum?
Keeping it Simple! (and supportable)
Almost exclusively out-of-the-box implementation – just works!!!
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Railinc by the Numbers – in Spectrum terms!
2+ Personnel
2,500+ Devices
14+ SANM Notifiers85+ Sysedge policies125+ SPM Tests
5 Spectrum Servers9 Product Integrations
CAeHealthVAIMAPMSOI
3rd PartyDataPowerF5NetApp DFMVMwareUCS
Railinc By The Numbers – In Spectrum Terms
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PROD
Spectrum Deployment at Railinc
OneClick
SRM
PRIMARY
SpectroServer
DEV TEST
PROD
SpectroServer
OneClick
SpectroServer
OneClick
Railinc HQ DataCenter
DEV / DR
SECONDARY
SpectroServer
OneClick
No WAY!
Allowed
Allo
wed
ALL Notifiers 1
Notifier
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Everything is on the glass!
Make monitoring part of all life cycle processes and procedures!
- New equipment provisioning should include “Add to monitoring”
- Nightly discoveries of all our primary subnet ranges keeps us honest
- Review your “New Devices” container
- Monitor your Monitoring…
There CAN’T be only ONE!
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Services “dashboard”
• Modeled services on the Service Dashboard• Service modeling directly populates SOI
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Global Collection Topology views
• We have these for each primary team• 146 Global Collections across DEV, Test and Production
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Some useful things…
SANM notifier set scripts
Add a link to your OneClick server in the message
Add the name of the notifier that sent the alert!
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Use your device location
Using VAIM / SystemEDGE
• Pick an attribute that nobody else uses
• Use your agent to populate that with something meaningful to YOU!
• Use your attribute to populate your Global Collections and SANM
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Get buy in from all teams!
Help teams enable SNMP on their platforms
Point everything to Spectrum!
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Reactive
Proactive!
What has this done for us?
• One place to view and manage alarms(well almost…)
• Break the silos
• Intelligent alerting
• Catching things before the break!
70% Reduction after hours
paging
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What’s next?
• Upgrade to Spectrum 10.1! • 64 bit…Gotta have it!• Web Console… Gotta have it!!• Running in DEV now!
• SOI deployment
• APM Dashboards…
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What’s next?
• Upgrade to Spectrum 10.1! • 64 bit…Gotta have it!• Web Console… Gotta have it!!• Running in DEV now!
• SOI deployment
• APM Dashboards…
30 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Recommended Sessions
SESSION # TITLE DATE/TIME
DO5X220LHands-On Lab: How To Leverage Spectrum UI Updates
for Operational Efficiency (Surf EF)11/18/2015 at 4:30 pm
DO5X214LHands-On Lab: CA Spectrum 10.0 Deep Dive - 64-bit,
Network Virtualization and GIS Map View (Surf EF)11/19/2015 at 2:00pm
DO5X221L
Hands-On Lab: Experience How To Leverage CA Spectrum
10.1 Support for Wireless LAN Controller and Access
Point Management (Surf E-F)
11/19/2015 at 4:30pm
31 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Must See Demos
Integrate Event Mgmt, Fault Isolation and Root Cause Analysis
CA Spectrum
Theater 5
CA UIM
CA Unified Infrastructure Management
Theater 5
Deploy SDN/NFV without Adding More Monitoring Tools
CA Virtual Network Assurance
Theater 5
Ensure Service Delivery Across Complex Infrastructures
CA Performance Management
Theater 5
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Follow On Conversations At…
Tech TalksIntro to CA Virtual Network Assurance
3:45pm-4:15pmThursday, Nov 19Theater 5
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For More Information
To learn more, please visit:
http://cainc.to/Nv2VOe
CA World ’15