how next-gen handheld heightened demands · 2020-04-30 · • 68,000 social media followers ......

AN EXCLUSIVE RETAILWIRE WEBINAR, SPONSORED BY:

How next-gen handheld devices are helping enterprises meet heightened demands

Moderating

Al McClainCEO, Co-founder, RetailWire

Al McClain has spent 30+ years in the retail, tech, and CPG spaces. Al's career highlights include sales and management stints with Luzianne-Blue Plate Foods, Bestfoods, Red Rose Tea, and Progressive Grocer (Trade Dimensions and Retail Insights divisions).

Al has also spoken extensively at industry events such as Shoptalk and for the National Grocers Association, the Institute for International Research, the Magazine Publishers Association, and the Category Management Association. He has written for publications such as Nielsen Wire, Loyalty Management and Forbes.com.

About RetailWire

• Largest expert discussion site in the retailing industry

• Over 100,000 sessions per month

• 32,000 email subscribers

• 68,000 social media followers

• Unique BrainTrust of industry experts —125+ panelists

Feature presentations:

Empowering Retail Workers• Ivelisse Gomez, North America Marketing Manager, Retail, Datalogic

Technology Advancements in Retail and Handheld Devices• Andy Wood, Sr. Director of Business Development, Qualcomm Technologies

Panel Discussion:• Ivelisse Gomez

• Andy Wood

• Suresh Chaganti, Co-Founder and Executive Partner, VectorScient

Audience Q&A

Today’s agenda

Ivelisse GomezNorth America Marketing Manager, Retail Industry, Datalogic

Ivelisse Gomez has been working in the retail industry for 13 years managing new product developments and marketing initiatives. She works closely with end users, industry leaders, and strategic partners to develop product solutions and strategies while supporting the Datalogic’s product roadmap of innovative cutting-edge technology designed for the retail industry worldwide. She holds a bachelor’s degree in Electronic Engineering as well as an MBA.

Featured presenter

Andy WoodSr. Director of Business Development, Qualcomm Technologies

Andy Wood is Sr. Director of Business Development at Qualcomm Technologies’ Internet of Things (IoT) business unit where he has global P&L responsibility for the Rugged Handheld and Public Safety business line.

He has a broad range of experience at Qualcomm Technologies where he has managed other IoT segments including energy & metering, home security, tracking, and smart cities, all of which leverage Qualcomm Technologies’ leadership, scale and innovations in 3GPP, connectivity, and computing solutions.

Featured presenter

Copyright Datalogic 2019 – Confidential Proprietary Information

Empowering Retail WorkersHow next-gen handheld devices are helping

enterprises meet heightened demands

Ivelisse Gomez – N.A. Retail Industry Marketing Manager

APRIL 2020

Copyright Datalogic 2019 – Confidential Proprietary Information9

Single Application

Laser ScannerLimited keypad

Evolution of handheld devices’ use in retail

Expanded Use Beyond the Enterprise

KEY

FE

ATU

RES

USE

S Simple inventoryCheckout

Touch screen1D/2D Imager

Rugged Designs

InventoryMerchandisingDistributionAssisted SalesMobile POS

DSDField serviceLast Mile DeliveriesTicketingOrder Entry

Multi-touch HD Display

2D Megapixel ImagerSuperior processing power

Micro-FulfillmentBOPISTraceability - ReturnsSelf-shoppingQueue BustingOverall Management

New Applications


Mobile Technology - Today

▪ Integral part of the work environments

▪ Fast access to information

▪ Improve productivity and collaboration

▪ Increased engagement for organizations

10

https ://www.idc.com/getdoc

63% of global enterprises regard mobility as the most significant factor contributing to competitive advantage

Source: IDC

More than 7 in 10 global enterprises cite mobility as a top priority.

Source: IDC

https://www.idc.com/getdoc.jsp?containerId=prUS44259318


Impact of Consumer Devices

▪ Intuitive use

▪ Full touch display

▪ Indispensable daily tool

▪ Multiple means for communications

11

One device for multiple uses


12

35%First 2 YearsReplacement Rate

of consumer-grade mobile devices

used in industrial environments 80%

First 3 Years

Rugged Industrial PDAs

Failure Rate

2%Per Year

Consumer-grade Devicesin Industrial Environment

Source: Venture Development Corporation (VDC)


Consumer-grade Devicesin Industrial Environment

13

https://www.forbes.com/sites /steveolenski/2017/12/08/is-the-data-on-your-business-digital-devices-safe/#14d88b364c6ahttps://www.ibm.com/securi ty/d ata-breach

41%lost or stolen

mobile device

Source: Forbes.com

Healthcare Industry

1 in 5stolen computer or mobile device

with unencrypted data

Source: Forbes.com

$4MAverage Cost

Per eventSource: IBM

DATA BREACHES

https://www.forbes.com/sites/steveolenski/2017/12/08/is-the-data-on-your-business-digital-devices-safe/

https://www.ibm.com/security/data-breach


14

https://techjury.net/stats-about/byod#gref

https://www.supplychainservices.com/sites/default/files/Understanding%20the%20TCO%20of%20Mobile%20Rugged%20Computers.pdf

Work Hours Gain

240 hrs.Per year

Source: techjury.net

Productivity Gain

$5KPer year / per employee

Source: techjury.net

Enterprise-grade DevicesConnected Enterprises

Average spend/employee

$1,400Every 2 Years

mobile devices, support, and connectivity services

Source: Samsung Insights

https://techjury.net/stats-about/byod

https://www.supplychainservices.com/sites/default/files/Understanding%20the%20TCO%20of%20Mobile%20Rugged%20Computers.pdf


Business initiatives to followNew mobile retail supply chain solution dramatically reduces costs, while improving efficiencies

✓ Reduced from 3 to 1 the number of devices carried by each driver

15

✓ Hardware acquisition cost savings - more than $100K

✓ 95% drop in support calls from field service staff


Retail Isn’t Static - Evolution in Retail ProcessesServiced click & collect Curbside pickup

Automated click & collect Collection LockersSelf Checkout

Scan and Go Just walk out Just-in-time Home Fulfillment

Traditional front of store checkout zone

Sales Assist / Associate Mobile Checkout


Evolution in Retail Processes - Fulfillment

17

Image Source: https://www.wsj.com/articles/safeway-owner-rival-grocers-bet-on-smaller-warehouses-11576152005

Urban Fulfillment Centers

Dark Stores

Back of store

Within store floor/aisles

Last Mile

▪ Home DeliveryJust-in-time, same day,

or next day delivery

▪ Click and Collect /

BOPIS

▪ Curbside Pickup

▪ In-store Lockers

More than 40% of retailers say their top customer-facing priority is faster fulfillment of online orders. - NRF

Retail Segment:Grocery

Technology Disrupting Retail OperationsEmerging Technologies - biggest impact in the industry in the next 12

months

Source: Future Retail Disruption 2019/2020, Edge by Ascential Graph: 2019 Retail Technology Report -NAPCO Research

Copyright Datalogic 2019 – Confidential Proprietary Information1

9

Evolution of new technologies

19

Source: Edge by Ascential Retail Insight, 2019

The power of 5G technology


Multi-purpose Management Devices

20

Retail Technology TrendsEmpowering a new on-demand retail worker

Rugged!1.8m drop & IP65/IP67

Google Mobile Services

Retail Technology Trends - Impact on OperationsEmpowering a new on-demand retail worker

Smart Locking Docks

Most powerful platform in the rugged industry

Large Display 5.7”

Dual SIM AT&T/Verizon certified

Powerful PerformanceIncrease productivity

Improved EfficiencyEnable multi-tasking

Enhanced SecurityBuild Accountability

2D Ultra Slim Scanner

Lower TCOReduce Maintenance Cost

Enhanced notifications


Supercharge your workforce

✓ Increase enterprise productivity

✓ Improve store efficiencies by providing real-time data visibility between front, middle, and back office functions

✓ Enhance customer experiences and engagement

22

In-Store Operations

Customer Service

Warehouse /Fulfillment

Center

Distribution

Supply Chain

This presentation contains statements that are neither reported financial results nor otherhistorical information. These statements are forward-looking statements. These forward-lookingstatements rely on a number of assumptions and are subject to a number of risks anduncertainties, many of which are outside the control of Datalogic S.p.A., that could cause actualresults to differ materially from those expressed in or implied by such statements, such as futuremarket conditions, currency fluctuations, the behavior of other market participants and theactions of governmental andstate regulators

© 2019 Datalogic S.p.A. and/or its affiliates - All rights reserved. • Without limiting the rightsunder copyright, no part of this documentation may be reproduced, stored in or introduced into aretrieval system, or transmitted in any form or by any means, or for any purpose, without theexpress written permission of Datalogic S.p.A. and/or its affiliates • Datalogic and the Datalogiclogo are registered trademarks of Datalogic S.p.A. in many countries, including the U.S. and theE.U. • All other trademarks and brands are property of their respective owners.

Datalogic S.p.A.Via Candini, 2 - 40012 Lippo di Calderara di Reno - Bologna (Italy)Tel. +39 051 3147011 | Fax +39 051 [email protected]


23

Technology Advancements in Retail and Handheld DevicesAndy Wood

Sr. Director, IoT Business DevelopmentQualcomm Technologies, Inc.

@qualcommApril 29, 2020 RetailWire Webinar

2525

Retail front of store

Interactive KioskElectronic Shelf Labels

Beacons

Camera

Digital Signage

AI

Point of Sale

Router

Robotics

AR Glasses

Scanner

Handheld

5G

2626

Retail back of store and logistics

Receiving & Sorting Shipping & Delivery Picking & Putaway

Inventory Management

27

Technology trends

Integration

Mobile phone features

Migration to Android

Purpose built devices

Advanced features

2828

Edge AI enabled solutions for retail

Micro-DistributionLoyalty Program /Face PayFrictionless Checkout

Demographic Analysis /Targeted Advertising

Heat Map /Traffic Analysis

Inventory Management /Planogram Compliance

Interactive Kiosk /Self Checkout /Voice UI

Loss Prevention

IoT

29

Extending AI technologies to the cloud

AI and 5G for complete end-to-end AI solutions

Imaging

and video

Voice

Audio

Sensors

Client Edge Connectivity Cloud Edge CloudInput Technology

Processing Technology

Common HW and SW Platform

Wi-Fi

Qualcomm Cloud AI and Qualcomm Snapdragon are products of Qualcomm Technologies, Inc. and/or its subsidiaries.

Follow us on:

For more information, visit us at:

www.qualcomm.com &

www.qualcomm.com/blog

Thank you!

Nothing in these materials is an offer to sell any of the

components or devices referenced herein.

©2018-2020 Qualcomm Technologies, Inc. and/ or its

affiliated companies. All Rights Reserved.

Qualcomm and Snapdragon are trademarks of

Qualcomm Incorporated, registered in the United States

and other countries. Other products and brand names

may be trademarks or registered trademarks of their

respective owners.

References in this presentation to “Qualcomm” may mean

Qualcomm Incorporated, Qualcomm Technologies, Inc., and/ or

other subsidiaries or business units within the Qualcomm

corporate structure, as applicable. Qualcomm Incorporated

includes Qualcomm’s licensing business, QTL, and the vast

majority of its patent portfolio. Qualcomm Technologies, Inc., a

wholly-owned subsidiary of Qualcomm Incorporated, operates,

along with its subsidiaries, substantially all of Qualcomm’s

engineering, research and development functions, and

substantially all of its product and services businesses, including

its semiconductor business, QCT.

Al McClainCEO, Co-founder,

RetailWire

PANEL DISCUSSION: Empowering Retail Workers

Ivelisse GomezN.A. Marketing

Manager, Retail, Datalogic

Andy WoodSr. Director of Bus.

Development, Qualcomm Technologies

Suresh ChagantiCo-Founder and

Executive Partner, VectorScient

Suresh ChagantiCo-Founder and Executive Partner, VectorScient

Suresh co-founded VectorScient, a Predictive Analytics software for Retail and Distributors. He has spent 20+ years in consulting and technology leadership roles across multiple industry verticals that encompass the entire consumer value chain — omnichannel retail, e-commerce, distribution, manufacturing, market research.

Suresh implemented multiple ERP, CRM and warehouse management systems, along with rolling out new sales channels in a variety of retail marketplaces such as Macy’s, Amazon Vendor Central, Amazon Seller Central, and Fulfilled by Amazon.

BrainTrust panelist

Audience Survey

#1: The BOPIS/BOPAC Imperative

BOPIS and BOPAC (buy online, pickup at curb) capabilities have gone from nice-to-have to needed-for-survival.

What must handhelds offer and what functionality should retailers be focusing to meet these newly emerging needs?


Audience Survey

#2: The BYOD Dilemma

While consumer devices have proven to be problematic when used in the enterprise, they have become close in features and capabilities to industrial grade. Moreover, working remotely as we are doing today blurs the boundary of personal and corporate life.

What do you think will drive employers to provide industrial grade devices and allow personal use? Do you think employees will accept them?


Audience Survey

#3: The Monthly New Normal

Retail organizations are learning the hard way how important it is to be resourceful and innovative.

Can you talk to how A.I. and the latest generation of handhelds can build nimbleness into company culture and support those goals?


Al McClainCEO, Co-founder,

RetailWire

PANEL DISCUSSION: The New Real-Time Reality of Inventory

Ivelisse GomezN.A. Marketing

Manager, Retail, Datalogic

Andy WoodSr. Director of Bus.

Development, Qualcomm Technologies

Suresh ChagantiCo-Founder and

Executive Partner, VectorScient

Your questions for the panel.

For more information

For RetailWire:

Al McClain

[email protected]

(561) 398-0613

For VectorScient:

Suresh Chaganti

[email protected]

For Datalogic:

Jose I. Vega

[email protected]

(541)743-4905

For Qualcomm:

Andy Wood

[email protected]

how next-gen handheld heightened demands · 2020-04-30 · • 68,000 social media followers ......

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