how msps can survive and thrive in a post digital

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October 2019

How MSPs Can Survive and Thrive In A Post Digital Transformation Era

©AvePoint, Inc. All rights reserved. Confidential and proprietary information of AvePoint, Inc.

About the Presenter

Blair HainsworthSenior Director, AvePoint

[email protected]

Murtatha SalmanBusiness Development Manager, Ingram Micro

[email protected]


About AvePoint

is headquartered and maintains its principal

operational center in Jersey City, NJ, with approximately 1,600

employees located in wholly owned operational centers on six

continents.

16KCustomers

6MCloud Users

88Countries

6Continents

Migrate. Manage. Protect.

Deloitte

Technology

Fast 500

Inc. Magazine

Hire Power

Award

Ernst & Young

Entrepreneur

of the Year

Windows IT Pro

Best SharePoint

Product

From Tahoe

to Today


• Live 24x7 Support

• Globally dispersed

• Comprised of Microsoft

Certified Technology

Specialists (MCTS)

• 800 dedicated R&D

professionals

The X Factor: 54% of

customers said that superior

support and services were

why they selected AvePoint

over the competition

AvePoint Support


Modern Workplace


A complete, intelligent solution

to empower employees to be

creative and work together, securely

Microsoft 365


Understanding Advanced Workloads

Plan for collaboration, not just files!

Group

conversations

Group

mailboxes

Group Files

O365 Video Portal

Plans

Planner

Internal NetworksTeam Chat

Team Channel

MS Teams Voice,

Video, Meetings

IM

S4B Broadcast

User Mailboxes

Calendars

Sites, Lists, Libraries

User OneDrives

Group Notebooks

Team Files

Buckets

Tasks

Team Planner

External Networks

Yammer Notes

and Files


“Manage It Better”

IT is under constant pressure to…

- Reduce costs of data management and storage

- Improve IT operations for efficiency and scale

- Demonstrate business value of existing investments

Why aren’t we “all-in” to the cloud or MW yet?

“Overcome blockers”Information protection is top of mind…

- Evolving external regulations (GDPR)

- Internal audit and security requirements – must maintain control in cloud & hybrid

- Fear of over-sharing in the cloud

- Backup Concerns

“Now What?”

Office 365 licenses are unused because…

- Unsure what goes where, what services needed

- How to approach global roll-out of O365 services

- How to begin transition to the cloud

- Do I need to migrate everything?

Office 365 challenges, as an example...


Digital Transformation Challenges

Scaling IT to Meet Business Demands

Need to automate early and often – pressure to reduce costs, headcount, do more with less – AND drive value

Mechanics of the Transformation

How to move massive amounts of content, and

ensure content ends up in the right place

Protecting Your Brand &

InformationNeed to balance opportunities

of cloud with evolving regulatory landscape


How AvePoint Elements can help

Migrate ManageBackup

Mechanics of digital transformation(O365 from clouds or on-prem)

Video Library

https://www.youtube.com/playlist?list=PLyJFOtpJV3wMqK4AvzdD3VhBH5NviyTNF&disable_polymer=true


Migration Challenges


The AvePoint Framework

ResultsImpact

Reduce Cost.

Increase Productivity.

$

Compliance Officers:

Lowered Risks

IT Admins:

Easier Maintenance

Users:

Relevant Information

Analysis

Find out what it really is

Establish a way to identify it

Protect what’s important

Plan for the future

Remove what’s unnecessary

Keep what’s required


1. Analyze

2. Migrate

3. Monitor

Office 365 Migration

with FLY


Easy navigation

between migration

types.

Settings menu allows

for direct navigation

to desired function.

FLY provides migration for

advanced workloads,

and superior project

management capabilities

Pre Migration Scanning


Stand alone + built-in

Discovery!

Watch the Video

Download the free 14-day license

https://www.youtube.com/watch?v=kk6fgNp396Q

https://www.avepoint.com/free-trial-downloads/avepoint-discovery-tool/

Migration Overview


“Add” Migration Plan To Begin Process…

Save and organize plans.

Easy, 4 step process, begins

with selecting your source

and destination.


Domain & user

mappingsSchedule

options

Full / incremental, to

migrate one “big” time, then

capture only the changes!


Teams & Mailbox mappings are automatically aligned

If the display

names are

the same,

the

mappings

will be

automatically

suggested.


4-Step plan builder with

best practices

built in

Plan name is templated

via suggested naming

convention for easier

tracking, reporting, and

organization.

Migration Jobs and Reports


Track your migration

status, produce detailed

reports for project

validation


https://www.avepoint.com/ebook/cloud-migration-speed-test

Protect your brand & information(O365 + Dyn365 CRM)

Video

Library

https://www.youtube.com/playlist?list=PLyJFOtpJV3wMqK4AvzdD3VhBH5NviyTNF&disable_polymer=true


Does your provider cover you?


Your responsibility for backup

Your Responsibility

❑ Loss of data due to departing employees and deactivated accounts

❑ Loss of data due to malicious insiders / hacktivists deleting content

❑ Loss of data due to malware / ransomware

❑ Recovery from prolonged outages

❑ Long-term accidental deletion coverage with selective rollback

Microsoft Protection

✓ Loss of service due to hardware or infrastructure failure

✓ Loss of service due to natural disaster or data center outage

✓ Short-term user-error with recycle bin / version history (including OneDrive “Files Restore” & new Teams/SP roll-back)

✓ Short-term administrative error with soft-delete for Groups, Mailboxes or services-lead rollback

*Forrester: “Backup Your SaaS Data – Because Most SaaS Providers Don’t”, Naveen Chhabra, December 2017

https://techcommunity.microsoft.com/t5/OneDrive-Blog/Announcing-New-OneDrive-for-Business-feature-Files-Restore/ba-p/147436


What other requirements do you have?

Data ownership (1 Vendor?)

Data sovereignty

Data retention – have SLAs beyond Microsoft coverage

Data protection in case of ransomware attacks

Right to be forgotten

Ease of restore

Out of place restore

Restore from former employee data

Restore granular content without overwriting unrelated data

Permissions only restore

Comprehensive coverage for Office 365 Services including MS Teams, Office 365 Groups, Exchange Online, SharePoint Online, OneDrive for Business, Project Online,

Dynamics 365 Backup

Common customer challenges for data access & protection


AvePoint Cloud Backup

Unlimited, automated backup for your Microsoft Cloud assets

Simple dashboard display gives immediate insight into what services are covered – and where you

may be exposed. Whether you bring your own storage – or use AvePoint’s Azure storage – you

retain full control over your protected content! Privacy dashboards fulfil DSAR + R2B4G requests

Delegated & granular restore, in or out of place

Visibility and control over protected content

Automatic backups, up to 4X per day, for Dynamics 365, Office 365 - SharePoint Online, OneDrive

for Business, Exchange Online, Project Online, Planner, Groups and Teams. Unlimited options give

you flexibility to protect content as your organizational needs dictate.

Search for and filter content for restore based on properties—including content type, owner, date

created, file size, parent list name, parent folder name, email subject, date sent, and more. Restore

granular content in place or out of place – even to your file system or export as a PST!


See everything in one screen


Restore Via Search


Restore Via Job


Restore different ways


Export Backup Data


Teams Restore


Advanced Reporting


Data Subject Access Requests


AVA: AvePoint’s Virtual Assistant

Give users a place to look for lost content:

• Filenames that can’t be found

• Documents modified recently

• Broken URLs to documents and files

• Lost e-mails that can’t be searched in Exchange / Outlook

Highlight quick-wins to limit support calls:

• Identify version history, first and second level recycle bins, soft-deleted content

• Identify recent data in AvePoint’s backup data sets

• Fully security-trimmed to each user

See AVA in action AVA in AppSource

https://www.youtube.com/watch?v=3w4BfCXwLXw&feature=youtu.be

https://appsource.microsoft.com/en-us/product/office/WA104381883?src=office&tab=Overview

In closing…


Full Suite of Cloud Solutions for Recurring Revenue Opps!

Migrating legacy data

on premise and in the

cloud to O365, and

ongoing restructuring

and data movement

Automatic backup and

fast, granular recovery of

entire O365 stack +

Dyn365 CRM. Quick and

easy point in time

restore.

Backup & Data

Protection

Ongoing

Management Migration to

the Cloud

Ongoing IT and

permissions audits,

policy enforcement,

easy provisioning and

deployment


Create run rate, recurring business for

Office 365 managed services

Scale up your practice for high volume

managed services

Be at forefront of Office 365

innovations

Access support for go-to-market

Thank you!