how fisher & paykel healthcare built a cloud – the lessons & challenges, with ben casse
DESCRIPTION
Ben Casse talked through some of the challenges and lessons learnt during his tenure looking after software product development at Fisher & Paykel Healthcare. During his six years with the company they have transformed from traditional waterfall to Agile methodology in the development of online patient data systems, and it took openness, courage, focus and commitment.TRANSCRIPT
How We Built a Cloud
Ben Casse 2014
Development Manager
Developer
Product Owner
Ben Casse
About Me
Our Journey
Our Journey
How Quickly Can You Adapt?
“If you are not moving at the speed of the marketplace you’re already dead – you just haven’t stopped breathing yet.”
Jack Welch
Becoming Agile
The Agile Process
The Effect
It’s Not Just A Process!
Photo: Flickr user ronramstew
Openness
CourageRespect
Focus
Commitment
Continually inspecting and adapting
To Survive Adapt Often!
The Effect
Adapting Beyond Development
Agile Sandwich
How do we ensure we are building what the market needs most and get it there first?
What Is Needed Most, First
80% of the effects come from 20% of the causes
Vilfredo Pareto
7%
13%
20%
15%
45%
Always Often Sometimes Rarely Never
Our environment was changing, very quickly so how could we ensure we were moving ahead of our market?
Preparing for Environment Changes
+
-
Competitor introducesfeature X
Market changes create aNew potential customer segment
Insurers cut reimbursementrates
Strategic partnership opportunity with Y emerges promotinguptake Legislative changes in the
EU provide access to diagnosis for more patients
Extending Agile Beyond Development
Customer Feedback
Customer Feedback
Customer Feedback
7%
13%
20%
15%
45%
+
-
What Did It Mean?
What Did It Mean?
If you can buy it don’t build it!
Designing An Experience
You cant choose if you will design an experience that part is mandatory
But you can choose if its going to be a good one
What Isn’t Experience Design?
An experience is not a UI!
Its not a step in the process
Its not a requirement in a of the project
What Isn’t Experience Design?
Designing an experience is part of you whole design process
Understanding who your designing for
Understanding what they are really trying to achieve
Why
And what their environment is
It saves you time and money
It’s not expensive
Test Before You Invest
User Centered Development
Customer Feedback
Customer Feedback
Ready
The Best Solution Might NotBe The Application You Thought
