BANK 4.0

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Innovator of the Year 2012

U B I Q U I T O U S , E M B E D D E D O R E X T I N C T

Why First Principles is killing traditional banking

E R M A , I B M A N D C H E C K P R O C E S S I N GTHE MAINFRAME ERA

THE SELF-SERVICE ERA“ T H E M O S T I M P O R T A N T F I N A N C I A L I N N O V A T I O N T H A T I H A V E S E E N . T H E P A S T 2 0 Y E A R S I S T H E A U T O M A T I C T E L L E R M A C H I N E “ . P A U L V O L C K E R , F E D C H A I R M A N , 2 0 0 9

THE EXPERIENCE ERAT H E I P H O N E W A S J U S T T H E S T A R T

THE AUGMENTED AGET H E B I G G E S T D I S R U P T I O N S T O B A N K I N G A R E Y E T T O C O M E

A N D R O B O T I C SARTIFICIAL INTELLIGENCE

EMBEDDED EXPERIENCESA I , M I X E D R E A L I T Y , C O N T E X T U A L , G E O - L O C A T I O N , B E H A V I O R A L , I O T

HEALTH TECH & GENE EDITINGA I , S E N S O R S , B I O E N G I N E E R I N G , B I O T E C H

SMART INFRASTRUCTURES M A R T E C O N O M I E S , C I T I E S & C O M P A N I E S

FIRST PRINCIPLESH O W # F I N T E C H I S R E D E F I N I N G B A N K I N G A N D T H E “ B A N K ”

IT TOOK 50 YEARST O R E D U C E C O S T P E R L B / K G T O O R B I T B Y 6 0 - 7 0 %

IN JUST 8 YEARSS P A C E X H A S R E D U C E D I T 9 5 % F R O M T H E S H U T T L E

THE 2007 IPHONEW A S A C L E A R F I R S T P R I N C I P L E S D E S I G N A P P R O A C H

DESIGN BY ANALOGYA P P LY P A Y W A S N O T - A P P L E P A Y W A S C A R D I T E R A T I O N

THE ITERATION RUTB A N K I N G / F I N T E C H N E E D S F I R S T P R I N C I P L E S

MARGINS ARE GONEA C Q U I S I T I O N C O S T S H A V E S K Y R O C K E T E D T H E L A S T 2 0 Y E A R S

DISRUPTED SAVINGSY U ’ E B A O D I S R U P T E D T H E D E P O S I T M O D E L ( $ 9 3 B N A U M )

A L I P A Y A L R E A D Y D O E S 9 6 0 % T H E D A I LY T X V O L U M E O F V I S A

THE PROBLEM WITH THE BRANCH IS NOT A DESIGN PROBLEM… WILL ALL BRANCHES DISAPPEAR? NO, BUT EVERY BANK RELIANT ON BRANCHES WILL DISAPPEARBRETT KING, AMERICAN BANKER COMMENTARY

IT’S BEHAVIOR STUPIDT H E P R O B L E M W I T H B R A N C H D E C L I N E I S N O T A D E S I G N P R O B L E M

WEBSITE = BRANCH“ O U R B U S I E S T B R A N C H I S T H E 7 : 0 1 F R O M R E A D I N G T O P A D D I N G T O N ”

R O S S M C E W A N , R B S - 2 0 1 4

EMBEDDED BANKINGU B E R I S O N E O F T H E U S ’ L A R G E S T A C Q U I R E R S O F S M E A C C O U N T S

22% OF DEPOSITSI N C H I N A A R E M O B I L E . 8 2 % O F O N L I N E C O M M E R C E I S T O O

DE-BRANCHED NEO BANKSO V E R 6 Y E A R S D O Z E N S O F N E W C H A L L E N G E R B A N K S H A V E O P T E D O U T

$1.4 TRILLION IN DEPOSITSN E O - B A N K S , R O B O - A D V I S O R S , M O B I L E M O N E Y N O W M A N A G E 1 . 2 B N C U S T O M E R S

3x DEUTSCHE BANKA N T F I N A N C I A L I S T H E L A R G E S T F I N T E C H I N T H E W O R L D

CHINA BANKING EROSIOND E P O S I T S A R E A T 4 0 % G R E A T E R R I S K T O D A Y D U E T O B - A - T I N N O V A T I O N S

D O W E T R U LY N E E D B A N K S O R B A N K A C C O U N T SI N T H I S N E W W O R L D

WHERE WE’RE GOINGD O W E N E E D “ B A N K S ” O R B A N K A C C O U N T S A T A L L ?

PRODUCTS TO EXPERIENCESF I R S T P R I N C I P L E S # F I N T E C H I S R E M O V I N G P R O D U C T “ V A L U E ”

SURFACING UTILITYC O N T E X T A N D E X P E R I E N C E A R E T H E V I T A L F A C T O R S

NEW ADVICE PARADIGMSW H E N M A C H I N E S O U T P E R F O R M H U M A N S I N T H E A D V I C E G A M E

AI-BASED AGENCY/COMMERCEO V E R T H E N E X T 1 0 Y E A R S W E ’ L L D E L E G A T E C O M M E R C E T O A G E N C Y

MIXED REALITY GLASSESB Y 2 0 2 5 A U G M E N T E D R E A L I T Y T E C H W I L L B E L I K E I P H O N E T O D A Y

SENSOR DATA EXPLOSIONR I S K A N D R E L A T I O N S H I P W I L L B E S E N S O R & D A T A - B A S E D

NO MORE “HUMAN SPEED”H U M A N A D V I S O R S K I L L R E A L - T I M E R E V E N U E P R O S P E C T S

INFORMATION ASYMMETRYA I S W I L L O U T P E R F O R M H U M A N S B E C A U S E O F D A T A S Y N T H E S I S

THE ROBOT POPULATIONW I L L O U T N U M B E R H U M A N S B Y 2 0 3 5

AIs BETTER AT DIAGNOSISI B M W A T S O N O U T P E R F O R M S D O C T O R S 2 X I N O N C O L O G Y

AIs WILL SURPRISE USG O O G L E ’ S A I I N V E N T E D I T ’ S O W N L A N G U A G E

AIs WITH PERSONALITYA U D I ’ S A I R A C E C A R S D R I V E D I F F E R E N T LY F R O M E A C H O T H E R D E S P I T E H A V I N G E X A C T LY T H E S A M E H A R D W A R E & F I R M W A R E

IDENTITY ALGORITHMSA R E 2 0 X S A F E R T H A N A C C O U N T O P E N I N G W I T H A H U M A N

CAPITAL EFFICIENCYF I N T E C H ’ S D E P L O Y C A P I T A L M U C H M O R E E F F E C T I V E LY

INNOVATION DRAG/LAGI N C U M B E N T S W I L L N E V E R B E A B L E T O I N N O V A T E F A S T E N O U G H

INERTIA & OLD RAILST H E B I G G E S T T H R E A T S T O I N C U M B E N T S A R E M O S T LY I N T E R N A L

PARTNER, ACQUIRE, MIMICT H E L E A S T E F F E C T I V E P A T H F O R I N C U M B E N T S I S T O D U P L I C A T E F I N T E C H I N N O V A T I O N

2025/THE BIGGEST BANKT H E B I G G E S T F I N A N C I A L I N S T I T U T I O N W O N ’ T B E A B A N K A T A L L

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3 million listeners in 140 countriesU K , U S A , C a n a d a , G e r m a n y, A u s t r a l i a , F r a n c e , J a p a n

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