04/15/2023 1

How Effective Communication Facilitates Good Leadership

Kelvin Kizito KiyingiFast Lane Communications (U) Ltd.

May 31, 2015

04/15/2023 2COPYRIGHT FAST LANE COMMUNICATIONS UGANDA LIMITED

Meet Kelvin Kizito Kiyingi

04/15/2023 3COPYRIGHT FAST LANE COMMUNICATIONS UGANDA LIMITED

Without effective communication you will fail as a leader no matter how good your intentions may

be.

04/15/2023 4COPYRIGHT FAST LANE COMMUNICATIONS UGANDA LIMITED

Key Strategies

Listening

Facilitating

Questioning

Involving

Using Discretion

04/15/2023 5COPYRIGHT FAST LANE COMMUNICATIONS UGANDA LIMITED

Listening

Key Learning Point: Listening enables the leader to communicate that he/she cares about what the speaker is saying and he/she is willing to help.

04/15/2023 6COPYRIGHT FAST LANE COMMUNICATIONS UGANDA LIMITED

Facilitating

Key Learning Point: Facilitation ensures that all issues that are being discussed are linked together concluded and lead to the next step

04/15/2023 7COPYRIGHT FAST LANE COMMUNICATIONS UGANDA LIMITED

Questioning

Key Learning Point: Questions can be used to get appropriate information, give the people you lead

chance to express themselves and can help in creating personal commitments and relationships.

04/15/2023 8COPYRIGHT FAST LANE COMMUNICATIONS UGANDA LIMITED

Using Discretion

Key Learning Point: When leaders gossip about the people they lead or show favoritism, their discretion is doubted, therefore, leaders

have to learn to keep their thoughts to themselves in order to keep the communication lines open.

04/15/2023 9COPYRIGHT FAST LANE COMMUNICATIONS UGANDA LIMITED

Integrated Roles for a LeaderCommunication System: Leader

as infrastructure builder

Communication Planning: Leader

as a Strategist

Communication Delivery: Leader

as a Communicator

Key Learning Point: A leader must be a good communicator, strategist and above all a supporter/believer in the system

04/15/2023 10COPYRIGHT FAST LANE COMMUNICATIONS UGANDA LIMITED

Communications Policy & Strategy Definition Broad Functions Rational Features Spokesperson Messages Audience/Stakeholders Tools Evaluation/Feedback Mechanism

04/15/2023 11COPYRIGHT FAST LANE COMMUNICATIONS UGANDA LIMITED

Communications Broad Functions

Enhance effectiveness of the Catholic Church’s Policy decisions & actions.

Build better understanding amongst Catholic Church Leaders.

External

Internal

04/15/2023 12COPYRIGHT FAST LANE COMMUNICATIONS UGANDA LIMITED

Tools: External Communication

Catholic Church Communication

Website & Social Media

Newspapers

Speeches

ReportsMeetings

Announcements/

Statements

Radio/TV Talk Shows

04/15/2023 13COPYRIGHT FAST LANE COMMUNICATIONS UGANDA LIMITED

Tools: Internal Communication

Meetings

Minute Taking

Business Communication

Report Writing

Telephone

Notice Boards

Announcements after mass

Newsletters

04/15/2023 14COPYRIGHT FAST LANE COMMUNICATIONS UGANDA LIMITED

Effective Communication: Structures

Family

Kabondo

Sub-ParishParish

Diocese

04/15/2023 15COPYRIGHT FAST LANE COMMUNICATIONS UGANDA LIMITED

Effective Communication: Flow

Communication

Upward

Diagonal

Downward

Horizontal

04/15/2023 16COPYRIGHT FAST LANE COMMUNICATIONS UGANDA LIMITED

Grapevine: Internal Communication Advantages of Grapevine Communication Grapevine channels carry information rapidly. The leaders get to know reactions on their policies. The grapevine creates a sense of unity among the employees The grapevine serves as an emotional supportive value. The grapevine supplements formal communication. Disadvantages of Grapevine Communication The grapevine carries partial information at times, based on rumors. The grapevine is not trustworthy. The productivity of employees may be hampered as they spend more

time talking rather than working. The grapevine may lead to hostility among leaders. The grapevine may hamper the goodwill of the church.

Key Learning Point: A smart leader should take care of all the disadvantages of the grapevine and try to minimize them. At the same time, he should make best possible use of advantages of grapevine.

04/15/2023 17COPYRIGHT FAST LANE COMMUNICATIONS UGANDA LIMITED

RecapWithout effective communication you will fail as

a leader no matter how good your intentions may be.

Four main ways in which communication facilitates leadership: listening, facilitating, question, using discretion.

Integrated communication roles of a leader: delivering messages, communication planning and supporting the communication system.

Communication strategy and Communication policies, including the broad functions of communication: internal and external.

Tools for Communication, emphasis on Internal Communication tools.

Grapevine: minimize the disadvantages, use the advantages.

04/15/2023 18COPYRIGHT FAST LANE COMMUNICATIONS UGANDA LIMITED

Q&A