how do you deal with customer complaints?
TRANSCRIPT
"Hi guys, my name isRavi Shukle
your Customer ServiceSpecialist and today we willbe diving into the topic of
Customer Complaints"
Have you ever complainedabout bad customer service?
Of course you have!
But the real question thenbecomes
were you vocal about it?
The way I look at itthere are two kinds
of customer...
#1 The first is yourVocal Customer
Your vocal customer is the type of personto quite simply say what’s on their mind.When it comes to customer service and
their experience this usually means vocallyletting a member of staff know exactlywhat they think. Or in the case of online
sending a direct response to the company.
#2 The second is yourSilentCustomer
Your silent customer is the type of personwho notices all the same experiences as thevocal customer but does not make a pointto mention it to any members of staff. In
fact the silent customer is just aspassionate about their experience as thevocal customer but instead chooses to
express their feelings by other means i.e.online feedback forms and even review
sites.
The key take away here isNot all your customers will let you know ifthey have had a good or bad experience
That is why you want to make sure you follow up with your
customers and engage to find out whatthey thought about your product or service.
Now with that in mind Iwanted to share a short story
With You
About what happened to mewhen I went to visit the
Dentist. I’ll let you decide inthis situation which type of
customer I was…
Click here to read the fullstory
Show me
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