how design thinking can support and influence innovation ......title: how design thinking can...
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The King’s Fund: Harnessing Innovation in the NHS
How design thinking can support and influence innovation in healthcare Professor Jeremy Myerson Director
1963 RCA Design Research Unit
1991 Helen Hamlyn
THE LANDSCAPE OF INNOVATION
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WORLD OF IDEAS (abstract)
REAL WORLD (concrete)
NOW (analyse)
FUTURE (create)
NOW (analys e)
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The Anthropologist The Experimenter The Cross-Pollinator T
Creativity
Anthropologist
Experimenter
Cross-pollinator
Violence & Aggression in A&E
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Smith
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patient needs
clinical care
Neck brace
London
Southampton
Chesterfield
Department Tours On-Site Observations Staff Workshops Questionnaires
www.aetoolkit.org.uk
Design: Graeme Davies, Phillip Greer, Christopher Huntley and Lisa Stroux
Fail early to succeed sooner
Current ambulance design
The 10 Key Design Challenges
1. Hygiene and cleanliness
2. Patient experience
3. Stock control
4. Technology integration
5. Standardisation of equipment
6. Diagnostics
7. Treatment processes
8. Future proofing
9. Longevity and carbon footprint
10. Functionality
Strategic improvements to the Emergency Ambulance 2010–2011
Ride outs
Co-Design
1 : 1 models
Link analysis
Interior concept
Demonstrator build
Demonstrator unit
Clinical evaluations
Thank You www.hhcd.rca.ac.uk