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How Danske Bank digitalizes the post trade value chain using automation technologiesTony Eeg - Senior ConsultantMarket Operations

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Customer request

Danske Bank processing

Service delivery

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Customer request

Danske Bank processing

Errors in my

settlement report?

Signing mandates

physically � Really?

Slow updates on

my trade status?

Missing Data in

trade reports?

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TRADING TRADE CAPTURE

TRADE CLEARANCE

TRADE PROCESSING

TRADE REPORTING

PORTFOLIO SYSTEM

As the post trade market evolves rapidly, increased complexity and larger administrative burdens can cause our core business to loose focus

Internal and external factors increasing the need for efficiency

Post Trade Services

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Cost minimisation

Key Drivers

There are various drivers, internal and external, which govern the need for improved IT-infrastructure and increased automation:

Efficiency improvements

Regulatory compliance

Risk mitigation

Client requirements

Quality optimisation

Decreasing IT development budgets

Resource scarcity

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New automation technologies are rapidly enabling new ways for optimising customer journeys and improving efficiency and speed

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Robotic Process Automation (RPA) utilizes software robots to automate existing manually performed tasks

What is a software robot?

Think of it as a Non-Human User which interacts with the user

interfaces of existing systems �just like humans

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What can RPA robots do?

• Look-up and retrieve data on tables, mail systems, teamsites �

• Execute processes faster than manual handling

• Handle pop-up boxes, copy/paste, compare text

• Attach files to e-mails and send

• Send documents to customers

• Read standardized PDF files

• Use external websites

• Navigate and handle tasks in different systems (portal, CS etc.)

• Update contact information for customers from excel sheet

• Upload documents to customer folder

• Create/close accounts and loans

• Create standard documents

• Use strict rules to make a decision

• �..

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Process executed by robot Process executed by case worker

Robot

Case worker

Completed

Example: sending out electronical declarations, Robot vs. case worker

Completed tasks

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The advantages of using RPA Things to consider

• Automate tasks without changing existing systems

• Rule-based execution improves accuracy and efficiency

• Very short development time

• Quick return on investment

• Development requires no extensive IT training and can be done in short sprints

Band-aid tool vs. permanent

Local vs. centralized

Standardized vs. f lexible

Robotics vs. alternatives

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Market Operations drives the automation agenda and activities via the ‘Automation Hub’

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Automation Hub

Robotics Tools

Scheduledtasks

Processtools

Scheduled(RPA)

Non-scheduled(RDA)

‘Classic’ IT

Processes remainunchanged

Enables changesto the processes

Enables changesto the processes

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Market Operations drives the automation agenda and activities via the ‘Automation Hub’

Text

Automation Hub

Robotics Tools

Scheduledtasks

Processtools

Scheduled(RPA)

Non-scheduled(RDA)

‘Classic’ IT

Processes remainunchanged

Enables changesto the processes

Enables changesto the processes

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Faster lead-time and time-to-market

Cost savings

Improved customer centricity/experience

Enables employees to do more value-adding tasks and hopefully even take-on new business

Improved quality

Less errors

Keep focus on the core business

Less vulnerable

… and by succeeding, the automation of the post trade services might become your competitive advantage!

What does it mean for the clients?

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Thank you!