how continuous improvement can achieve business stability
TRANSCRIPT
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How Continuous Improvement Can Achieve Business Stability
Dr. Joseph A. DeFeo, CEO Juran Global
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Why Listen to Me? Running Juran Global, professional
services firm found by the late Joseph M. Juran.
Consulting with organizations on performance improvement for 26 years.
Research best practices and co-authored four textbooks.
Worked with some great and some not so great organizations.
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I am often asked:"What do we do next
(after Lean and Six Sigma)?” “Is there anything new out there?”“How do we sustain performance?”
9 Business Essentials
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Today’s Agenda
1. Learn why these ‘quality’ topics are essential to business leaders.
2. Understand how to move your PI Program from Lean and Six Sigma to the next level.
3. Determine if your organization will sustain its performance if it stays on the path it is on.
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Embrace
Quality
Leadership’s Role
Strategic Alignment
Innovation Breakthrough ImprovementControl &
Compliance
BPM
Benchmarking
Universals
9 Business Essentials
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Product Features
Increase Sales
Free of Failure
Decrease Costs
Goods and servicesare “fit for purpose” by your customers
“Fit for Purpose” Drives Performance
1Embrace Quality, Don’t Fight It
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Time
ControlPlan Improve 2QbD Compliance DMAIC
Understand Universal Principles
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3Learn Leadership’s Role
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4ProjectsAnnualGoals
StrategicGoals
Vision
Time
3 Years 1 Year Months
Strategy and Projects Aligned
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5
QbDDefine
Goals &Customers
DiscoverCustomer
NeedsDesignProduct
DevelopProcess &Controls
Deliver
Product & Service Innovation
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6Current Performance
A Breakthrough
“Breakthrough is a departure from the usual, familiar way,
into the unknown.”
LSS DefineValue
MeasureValue
Analyze Process-Flow
Improve Process-Pull
ControlProcess
Create Breakthroughs in Performance
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7 EstablishBaseline
Performance
IdentifyCTQs
Monitor ActualPerformance
Compare to CTQ Targets
Take Action
Value Engagement
Teams
or
Self-Control Teams
Assure Repeatable and Compliant Processes
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BusinessResults
Strategic Plans
Customer
Customer
Customer
8
FUNCTIONAL OBJECTIVES
FUNCTIONS
PRO
CESS
O
BJEC
TIVE
S
Key Process
Key Process
Key Process
Move to Business Process Management
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9
Use Benchmarking to Sustain Market Leadership
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BREAKTHROUGH
BREAKTDOWN
Where Are You Headed?
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Connect With Us
@Juran_Institute
www.youtube.com/user/JuranInstitute
www.facebook.com/JuranInstitute
www.linkedin.com/company/juran-institute
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More Resources
business innovation business
process improvement continuous improvement dmaic juran quality handbook lean manufacturing lean six sigma lean transformation operational excellence process innovation
quality assurance quality control quality improvement management consultin
g firm iso 9000 2015 six sigma certification what is lean what is six sigma
Click any link for more information
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Thank You!
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