how consumer participation can transform and organisation
DESCRIPTION
Delivered by ReGen's Consumer Participation Facilitator Regina Brindle at the 2014 Australian Winter School. For other presentations from the event, see the conference website: http://winterschool.info/speaker-presentations/TRANSCRIPT
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UnitingCare ReGen is the leading alcohol and other
drug (AOD) treatment and
education agency of
UnitingCare Victoria and Tasmania. ReGen is a not-for-
profit agency, which has
over 40 years experience
delivering a comprehensive
range of AOD services to the
community.
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Our purpose is reduce
alcohol and other
drug(AOD) related
harm, and promote
health and wellbeing.
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Consumer
Participation
Transforms an
Organisation
The ‘How’ of
Consumer
Participation
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The Position of Consumer
Participation Facilitator
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Consumer
Participation
Leadership Group
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Getting things
sorted
Networking in and outside of
ReGen
Getting to know ReGen services
Understanding Communication
Systems
Using Communication Systems
Knowledge of Current Policy and
Procedures
Understanding the systems for
establishing policy.
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Audit completed and
organisation assessed in
accordance to a rating
scale
Consumer Participation
Project Plan
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Establishment of
Policy Procedure
and Forms
Client Charter
Client Feedback
Complaints
Consumer Participation
Consumer Consultant Recruitment
Consumer Code of Conduct
Payment forms
Staff Orientation
Media
Strategic Plan
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Strategic
Plan 2014-
2017
Strengthen Collaboration
Work with people with AOD issues,
families and communities to ensure
they have a great voice in our
Services and advocacy.
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Communicating
Consumer Participation
Activities
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A monthly update
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Consumer
Participation
on the Web
Consumer
Participation
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Presentations and Networking
Outside the Agency
Presentations
APSAD
Turning Point Education Unit
VAADA network
APSU Peer Practice Network
APSU Peer Helper Training
Networking
North Western Mental Health Services
Knox Community Health Service
NEAMI
Mental Illness Fellowship
Harm Reduction Victoria
APSU
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Consumer
Participation and
Social Media
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Barriers
• Staff experience of Consumer Participation
• Assumptions regarding Consumer Participation practice
• Money
• Organisational history and culture
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Projects
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International
Overdose
Awareness Day
International
Women’s Day
Methamphetamine
Symposium
World Social
Work Visit
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Consumer
Presenting
during Training
Frontline Staff
Welcoming
Training
Consumer
Participation
Training
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Participation in the
Development of the
Strategic Plan
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Welcoming
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Checking Consumer
experience of screeners and
registration
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Consumer
Database
• Meeting the consumer or presenting to a group
of consumers. Consumer can include family
members of significant others.
• When interested, obtaining their details
• Details or put into a database
• Sent out regular updates and information
regarding consumer participation activities
within and outside the organisation.
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Consumer
Participation Training
Presenters include ReGen
executive management as well as
representatives from Harm
Reduction Victorian (HRV) and the
Association of participating
Service Users(APSU)
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Recruitment Process
for Consumer
Consultants
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Consumer
Consultants and
Systems
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Peers support Torque
participants whilst they
complete a comprehensive
survey at the beginning and
the end of this 6 week
Community rehabilitation
program.
This role also includes
delivering presentations
during check in and
information nights.
Peer
Support
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Where to from
here?