how can user experience and ethnographic research techniques inform the library of the future?
TRANSCRIPT
How can user experience and ethnographic research techniques inform the library of the future?
The user-centred librarian’s wish list
The user-centred librarian’s wish list
•facilitate users to identify and achieve their goals
•enable an experience that exceeds their expectations
•pursue what works, remove what hinders
•understand, don’t presume
…and next?
To recap
Thank you