how businesses can better support their hardware with pyramid · by teaming up with an innovative...
TRANSCRIPT
How Businesses Can Better Support Their Hardware With Pyramid
TABLE OF CONTENTS
01 Introduction
02 Solving Your Hardware Problems
03 Hardware Maintenance Services In-Depth
04 What You Can Expect From Working With Pyramid
05 Manufacturers We Support
How Businesses Can Better Support Their Hardware With Pyramid
01
The emergence of mobile devices, rise of data
generation and increased demand for powerful
processing power are drastically changing what
businesses expect out of supporting hardware.
Organizations must have the servers, networking and
storage hardware available to accommodate shifting
demands, but managing this type of environment on
your own can be a difficult feat.
Did you know? 70 to 75 percent of a typical
tech budget goes toward just keeping the
lights on and the business running, according
to Forrester Research.
Fortunately, you don’t have to go it alone!
By teaming up with an innovative provider like Pyramid
Technology Services, you won’t have to sweat over
hardware maintenance or support any longer.
INTRODUCTION
75%
How Businesses Can Better Support Their Hardware With Pyramid
02
SOLVING YOUR HARDWARE PROBLEMS
account center (TAC), hardware replacement and
consulting. We look at your existing hardware
support solution and contracts and tailor a plan
for your equipment that saves you time and
money. Pyramid also offers managed IT services
to stabilize your assets, monitor your environment
and identify problems before they cause any
damage. Businesses have access to skill sets
that may not be available on-site. They can also
take advantage of the PTSIcloud, a best-of-breed
cloud technology that promises 99.999 percent
uptime as well as flexibility to maintain control
over data.
Internal IT teams face the challenge of supporting
and maintaining server, storage and networking
hardware across the business. This can take
away focus from key business objectives and
increase overall risk. IT departments might also
not have the expertise to monitor the environment
and identify critical problems before equipment
fails. Any outage will result in recovery costs and
a rush to expedite repairs.
Pyramid is your one-stop source for innovative
IT services. PTSInet is Pyramid’s proprietary
support platform offering a hybrid hardware
maintenance solution with a U.S.-based technical
Pyramid is your one-stop source for innovative IT services.
How Businesses Can Better Support Their Hardware With Pyramid
03
HARDWARE MAINTENANCE SERVICES IN-DEPTH
We handle it all – routers, switches, servers,
optics and storage, and virtually any brand. Our
hardware maintenance programs are tailored to
your comfort level to best serve your individual
needs. Our options include 24/7 technical
support, advanced hardware replacement and
access to customer portals. Organizations can
choose between the Bronze, Silver, Gold and
Platinum Support Packages to pick the services
that best suit their needs.
Our expertise in hardware maintenance ensures
that businesses receive the variety of services
they require.
PTSInet customers receive:
· Worldwide support.
· Rapid parts replacement.
· Maintenance of current infrastructure.
· Immediate help desk support.
Our hardware maintenance programs are tailored to your comfort level.
How Businesses Can Better Support Their Hardware With Pyramid
04
WHAT YOU CAN EXPECT FROM WORKING WITH PYRAMID
Our hardware maintenance and other
offerings also minimize overall risk and
deliver considerable cost savings.
As companies continue to increase their
spending on sustaining equipment, Pyramid’s
maintenance services help support current
infrastructure and open the possibility of future
innovation. Using our three principles of value,
integrity and responsiveness, we have the tools
to help build your success.
Without proper support and repairs, hardware
may fail prematurely and unexpectedly, leading
to downtime and considerable costs to recover.
A survey from StorageCraft found that
99 percent of participants had experienced
a hardware failure in the past, and that hard
drive failure is the most common source of the
issue. A solid maintenance plan will increase
productivity and minimize downtime.
We have the tools to help build your success.
How Businesses Can Better Support Their Hardware With Pyramid
05
MANUFACTURERS WE SUPPORT
Servers
Networking
Storage
This is a sample list of the manufacturers we support. If you don’t see your manufacturer here,
please give us a call to review our entire list of over 100 manufacturers.
*These names and logos are owned by their respective owners.
877-289-7874
PO Box 805Falmouth, MA 02541