housekeeping attendant about the role · as a housekeeping attendant in a 5-star hotel, be ... room...

HOUSEKEEPING ATTENDANT

About the Role:An opportunity has arisen in Housekeeping at the hotel for a highly motivatedand hard working individual. The main purpose of this position is to provide aprofessional and personalized cleaning service to the quest in our suites.Your key duties will include cleaning assigned suites and bathrooms thoroughlyup to the required standard, replenishing guest supplies, and attending to guestrequests.About You:In order to be considered for this role you must have at least 1 year experienceas a Housekeeping Attendant in a 5-star hotel, be able to communicateeffectively in English and you must be currently working or residing in the UnitedArab Emirates.------------------------------------------------------------------------------------------------------------------------------------

About the role:

Purpose:To consistently produce service excellence and happiness to our customers byembracing and promoting The company’s standards and high expectations oflegendary customer service.

Main Duties:• To meet & greet guests and members courteously• To attend to guests needs in an efficient and effective manner• To do site inspection for resident guests and members• To provide guests with detailed information about Spa & Health Club by

having thorough knowledge of services and facilities we offer• To handle guests messages and communications needs accurately• To maintain a high level of customer service to the clientele• Handling all incoming calls (internal/external) with guest inquiries using

proper etiquette and professionalism• Handling spa reservations over the phone in professional manner following

SOP for the same• To keep Reception Stationary/Main Store (reception area) fully stocked at

all times (including any Spa Collaterals at the reception desk)• To ensure that opening/day/closing checklists are followed at all times• To process a booking for the guest by using Baron Booking System,

Fidelio or Membership Database in order to have detailed information inthe guest's header

• To schedule treatments, packages or facilities use reservations for guestswith accuracy and consistency

• To sell Gift Vouchers/ Class Tokens or Personal Training Sessions in aefficient and effective manner

• To deal with billing transactions through Fidelio, room charge and cityledger

GUEST SERVICES EXECUTIVE, SPA

• To be responsible for layout and presentation of the reception area• To print out all necessary reports for Spa Manager for morning Excom

briefing on a daily basis• To handle guests complaints (directly or over the phone) using proper

etiquette and professionalism• To compile and submit evening reports (Daily Revenue Reports, Statistics

and Guest Comments Cards) to the reservation department on a dailybasis

QualificationsEssential:

• High School Graduate

ExperienceMinimum 2 years previous experience as a Guest Service Executive

Skills• Fluency in written and spoken English• Knowledge of Baron Booking System, Fidelio or Membership Database• Ability to lead by example

Competencies• Flexible working hours• Ability to work proactively• Ability to manage various tasks / projects

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GUEST RELATIONS EXECUTIVE, FOOD & BEVERAGE SERVICE

About the role:This is an exciting role for a highly motivated and hard working individual. Themain purpose of this position is to be responsible for greeting & guiding allguests visiting the restaurant in the relevant outlet, ensure personalizedwelcoming for all diners. Coordinate table allocation and flow of bookings,actively promoting F&B offering, taking bookings, menu printing, buffet labelsand other administrational tasks.

Your key duties will include:• Meeting & greeting guest visiting the hotel and the restaurants or banquet

functions.• Follow up on administrational tasks.Ensure that s/he adheres to all hotel

and company standards, business conduct and ethics, policies andprocedures including health, hygiene & safety and HACCP.

• Extending farewell whilst inviting guests back to return

About you:In order to be considered for this role, you will have gained At least High collegegraduate. Having a minimum year of experience in 5 star hotel or similarenvironment it is essential that you have a High level of verbal and writtenEnglish and be compatible with MS Word, Powerpoint. Opera is essential

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GUEST SERVICES ASSISTANT, RETAIL

About the role:An exciting role has arisen for a temporary Guest Services Assistant to join theRetail team at the Hotel. The main purpose of this position is to fill in theoperational requirements and to sell merchandise and make sales through a highlevel of customer service at all times towards in and out of house guest andcolleagues. This should lead to the smooth operation of the retail shop.

Your key duties will include:• Attending to all guests in a friendly, professional, efficient manner in order

to achieve full guest satisfaction.• Being able to promote up selling and suggestive selling of all merchandise

in the shop in order to increase revenue.• Maintaining stock levels in the shop at all times and ensure that goods are

neatly displayed in order to increase revenue.• Updating the list of items that guests are requesting in order to update

merchandise list.• Being able to have an excellent knowledge of the merchandise that is for

sale in the retail outlets in order to have effective promotions.• Being able to pass on any guest complaints to management team for

necessary action in order to ensure positive feedback is given.• Carrying out cashiering functions in an accurate and professional manner

in order to avoid discrepancies.• Assisting with inventory counts on regular basis with Retail team and

Finance department in order to have accurate and effective inventories.• Making a list of reorders at the end of the operating day and when needed

during operations in order to ensure that retail outlets are stocked up atall times.

• Being able to be flexible with the transfer within outlets in order toincrease the knowledge of retail operation.

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EXECUTIVE BUTLER

About the role:An exciting role has arisen in the Butlers department at the Hotel for a highlymotivated and hard working individual. Within this position you will beresponsible for ensuring all guest requirements and needs are met according tothe hotel's set standards.

Your key duties will include:• Maintain seamless interaction with guests in order to facilitate guest

recognition, obtain preferences, anticipate guest needs and proactivelyaction all their requests and requirements

• Ensure the privacy and security of guests• Carry out guest registration, cashiering and other administrative tasks

• Inspect and set up arrival and occupied suites as per the guestpreferences

• Maintain full control over the Private Bar inventory includingreplenishment and control on par stock

• Ensure that the Butler Pantry and Reception Desk are correctly stockedand operationally prepared at all times

• Maintain a full and comprehensive knowledge of the products and servicesavailable in the hotel, other Company properties and the local area

About you:To be considered for this position you must have at least 1 year experience as aButler or Guest Services Executive in a 5-star hotel. You must also haveexperience in using Opera PMS as well as a good command of both spoken andwritten English.

--------------------------------------------------------------------------------------------------------------------------------------Waiter/Waitress

About the role:An opportunity has arisen in the Food & Beverage department for a dynamic,highly motivated and hard working individual. The main purpose of this positionis to provide guests with a friendly, competent and top quality dining experience.

Your key duties will include:• Perform all necessary tasks to service food & beverage according to the

standard of performance manual of the hotel• Greet and seat customers and serve them in a professional, discreet and

personalized way• Inspecting the restaurant area to ensure that tables have been reset

properly; all tables, chairs and under table areas have been cleaned afterclearing; and all supplies have been replenished.

• Maintaining all serving stations in excellent condition.• Taking guests' food and drink orders according to operational standards,

ensuring accuracy of items ordered and guest preferences whencommunicated, and upselling whenever possible.

• Delivering orders promptly to the kitchen or bar and observing the properordering procedures.

• Picking up orders promptly and inspecting all items before serving, forappearance, temperature and correctness.

• Assisting in clearing tables as necessary.• Coordinating and cooperating with all the restaurant and kitchen staff.• Resetting the restaurant and back area as per restaurant standards.• Wiping glasses, cutlery and crockery.• Ensure minimum wastage, breakage and spoilage.• Actively use up selling techniques to exceed guest expectations and

increase revenue

About you:In order to be considered for this role you must have at least 1 year experienceas a waiter/waitress in a 5-star hotel, be able to communicate effectively inEnglish and you must have sound food & beverage knowledge.You should ideally have a diploma/degree in hospitality or a vocational trainingin food & beverage with previous experiences as a Waiter /Waitress in a highvolume restaurant. A good command of English and additional skills, like guestservice and interpersonal are essentials.-------------------------------------------------------------------------------------------------------------------------------------

FOOD & BEVERAGE COORDINATOR

About the Role:Ensure the planning, coordination, administration, communication andinformation functions and duties of the department are carried out in aprofessional, discreet, exact and prompt manner in accordance with documentedpolicies.

Main Duties:• Booking of tickets & arranging hotel accommodation as required for ad-

hoc entertainers / contractors.• Applying for medical and entertainment permit with DTCM• Handle all incoming correspondence and distribution of all documents

relating to the department in a timely manner• Ensure all forms and records are maintained according to the company’s

document control standards and as per F&B SOP's• Ensure all public information / menu's / collateral / advertising /

promotions/ branding distributed from the F&B department complies withthe company’s marketing department's publishing guidelines

• Draws up and prepares suppliers contract for any F&B related promotions,events or entertainment. (Ramadan Band, NYE Band, Celebrity Chef's,banquet events, F&B outlets)

• Maintains and coordinates management calendars on a daily basis andschedules meeting appointments as required.

• Manages the Department Time and Attendance system and monitor Lieudays acquired through time.

• Performs all secretarial and administrative duties to the standardsrequired to ensure the smooth operation of the F&B office.

• Coordinates with Finance on all Budgeting / GL / P&L issues.• Prepare food and beverage duty rosters on a weekly / monthly basis and

accurately manages and updates the monthly time and attendance figuresfor HR.

• Track and schedule colleagues for training in conjunction with outletHOD's.

• Identify, rectify or report office equipment malfunctions promptly, and inaccordance with hotel procedures.

• Responsible for raising all purchase requests in accordance with hotelguidelines and directives for the F&B department in Adaco / purchasingsystem as well as the subsequent approval process and final invoicing andtracking of expense vs. budget to ensure expenses do not exceed budget.

• All pre opening tasks and responsibilities as per pre opening plan but notlimited to pre opening plan - if applicable.

• Any other duties as may reasonably be requested by the managementteam including assistance for large events or hotel functions.

About You:The Ideal Applicant will be:

• Secondary education or diploma in Hotel Management or Hotel SchoolDegree or tertiary qualification.

• Ability to handle large volumes of administrative tasks.• Must be able to work under pressure and able to handle stress.• 2 year minimum experience working in a multi cultural / 5 star hotel

environment with the similar role.• Well versed in all forms of English communication and writing skills.• Knowledgeable in all MS Office applications.

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EVENTS EXECUTIVE - SALES

We are currently seeking for passionate and dynamic Catering/Salesprofessionals who pride themselves on their ability to deliver extraordinarylevels of customer service and provide creative solutions to our guests.

As an Events Executive you are responsible for the success of the meeting,catering and event segment of the hotel. You will secure the business, planthe meeting / event, co-ordinate with hotel operations and clients before,during and after each meeting / event and your role will include keyresponsibilities such as:

• Responsible for selling off-site events and locations• Handle all meetings and catering enquiries according to standard

procedures• Act as a one-stop shop for clients for detailed event planning and work

closely with banquet operations, food & beverage management, roomsdivision operation, finance and external suppliers

• Satisfy the need of the clients whilst optimizing hotel revenue throughstrategic yield management and up selling of hotel facilities andservices

• Work closely with the Area Sales MICE Team to achieve monthly salestarget

• Conduct site inspections, client entertainment and familiarizationSend all correspondence to clients regarding banquet events, such asproposals, confirmation or agreement letter, amendments, etc.

Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with previousexperiences in catering sales within a hotel. Excellent written and verbal Englishcommunication skills and strong interpersonal and negotiations skills areessentials. Computer literate and previous experiences with Opera are anadvantage.

Knowledge & Competencies

The ideal candidate will be customer driven and with an extremely proactive andfocused personality and an outgoing, charismatic and approachable character.You will work well under pressure in a fast paced environment and be a greatteam player, portraying a structured and goal oriented work philosophy andpossessing following additional competencies:

• Understanding Hotel Operations• Effective Communication• Planning for Business• Supervising People• Understanding Differences• Supervising Operations• Teamwork• Adaptability• Customer Focus• Drive for Results

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INFORMATION TECHNOLOGY SUPERVISOR - IT

We are currently seeking for passionate and dynamic IT professionals who pridethemselves on their ability to deliver extraordinary levels of customer serviceand provide creative solutions to our guests.

As an IT Supervisor your role will include key responsibilities such as:

• Monitor the operation and security of all computer hardware and ensurethat it is operating properly

• Serve as primary contact for all servicing of computers, printers, etc.• Maintain a sufficient inventory of all office and computer supplies• Maintain all hardware and software logs updated as per departmental

working procedures• Maintain the documentation of all hardware configuration and

inventory• Maintain the documentation of the telephone system configuration and

all MPT lines• Understand all the department working procedures and perform the

related tasks as described• Carry out the repairs and maintenance of all PCs, printers, telephones,

interactive system, key lock system, etc.• Maintain all users access request and authorizations (Win2000, E-mail,

Opera, Micros, Novell)• Respond to all users request and provide them with adequate support.


You should have a degree within the information technology field and previousexperiences in the same role along with a proven knowledge in the operation

and maintenance of the equipment. A good command of English and the abilityto fault, find and rectify subsystems are essentials.


The ideal candidate will be self motivated with a hands-on and flexible approachand be able to adapt to unpredictable events. You are pro-active and reliableand will thrive working in a busy environment and stay calm under pressure,have attention to details and should possess following competencies:


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HOUSEKEEPING SUPERVISOR - HOUSEKEEPING

We are currently seeking for passionate and dynamic guest focusedHousekeeping professionals who pride themselves on their ability to deliverextraordinary levels of customer service and provide creative solutions to ourguests.

As a Housekeeping Supervisor you are responsible to supervise the team ofHousekeeping Attendants towards achieving the operational objectives whileensuring that the standards of cleanliness and maintenance of the hotel meetthe requirements specified and your role will include key responsibilities such as:

• Prepare Housekeeping Attendants job assignments• Issue keys and supplies to Housekeeping Attendants• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and

take appropriate action• Attend daily meetings and receive special instructions• Receive check-outs before reporting them as vacant• Receive special requests from guests and carry them out• Inspect areas cleaned using checklist to see that cleaning is adequate,

supplies in room are as per standard and immediate repairs are reported• Fill out report and hand over found articles to the lost and found

department• Supervise cleaning of guest rooms, corridors and stairwells• Train and assist Housekeeping Attendants and advise Superior about

performance• Assist with inventory and ensure that all housekeeping machines and

equipment are properly handled and maintained


You should ideally have a diploma or vocational training hospitality with previousminor supervisory experiences within the Housekeeping Department of a hotel.Good command of written and spoken English communication skills, along withstrong interpersonal and problem solving abilities are essentials. Computerliteracy and previous experiences with Opera are an advantage.


The ideal candidate will be a friendly, caring individual with good cross culturessensitivity and a concern for quality and an eye for details. You will work wellunder pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additionalcompetencies:


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RECREATION - FITNESS INSTRUCTOR

We are currently looking for young, dynamic, self motivated Recreationprofessionals who want to move their careers forward.

As a Fitness Instructor you are responsible for safe, professional, effective andquality functioning of fitness programs carried out for hotels guests and leisureclub members, whereby your role will include key responsibilities such as:

• Organize and supervise regular fitness related activities and events tomaximize members enjoyment / use of fitness centre and to keep aheadwith our competition

• Develop and maintain professionally safe and effective fitness procedures,programs and activities in the fitness centre and ensure proper fitnesspractice at all times.

• Co-ordinate the aerobics / exercise program and studio usage andcontinually seek ways of introducing new ideas to maximize revenues.

• Develop and supervise the children’s activities: e.g. fit kids• Supervise the cleaning and maintenance of the fitness centre ensuring

clear standards are always met and equipment is always in good workingorder.

• Understand the club facilities, membership fees and coaching / massage /aerobic fees.

• Aware of the rules and regulations of the club and how to deal with guestapplications on memberships and their process.

• Understand the entire club policies in each designated area and be awareof how to operate micros computer system for the billing of all services.

• To achieve membership targets through ‘Bodylines Marketing Plan’.


You should ideally be a well build, physically fit, trained and qualified FitnessInstructor with previous experiences, preferably within the hospitality industry.You must also have good command over English and positively contribute tosales activities thereby maximizing revenue along with the ability to solveproblems effectively. Computer skills are an advantage.


The ideal candidate will be a positive and proactive individual with a true passionfor sports and an outgoing, charismatic and approachable character. You have ahigh aptitude for customer care and strong motivational skills, along with thecapability to influence and guide and the ability to develop and buildrelationships easily, while possessing following additional competencies:

• Understanding Hotel Operations• Teamwork• Planning for Business• Supervising People• Understanding Differences• Supervising Operations• Effective Communication• Adaptability• Customer Focus• Driving for Results

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FOOD & BEVERAGE MANAGER - SPECIALITY OUTLET

We are currently seeking for ambitious, dynamic, self motivated Food &Beverage professionals who assist to organize and direct a team that developstop quality of food & beverage products with prompt, accurate and personalizedservice.

As a Specialty Outlet Manager you are responsible for the short and long termplanning and the management of the respective outlet operations in the frontand back of house to achieve customer satisfaction and quality service whilemeeting / exceeding financial goals and your role will include key responsibilitiessuch as:

• Prepare schedules for all employees according to the forecast and withinthe limits of the staffing guide to ensure adequate manpower at all times.

• Conduct regular training sessions with the assigned team in line with thedepartmental SOP’s.

• Evaluate the performance of the assigned team and initiate internaldevelopment and promotions.

• Responsible for the timely set up of the assigned Food & Beverage outlet,according to the meal settings and in line with the opening hours.

• Handle the welcome and seating of arriving guests with the assistance ofthe Hostess.

• Maintain a professional and friendly relationship with the outlet patrons.• Establish and update the outlet’s database of regular guests.• Tour the outlet and all related areas frequently, ensuring the highest

possible cleanliness and maintenance standards.• Be actively involved in the outlets promotional activities.


You must be a college / university degree graduate with a minimum of two yearsexperiences in a similar role with preferable previous experiences in the MiddleEast. You should be a computer literate with effective communication skills andan excellent command of written and spoken English.


The ideal candidate will be a hands-on professional with a solid food & beveragebackground and the passion for quality and excellence. You will be creative andeager to share your desire to achieve highest quality service standards withguests and team members and you should possess following competencies:


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A/C TECHNICIAN -ENGINEERING

We are currently seeking for passionate and dynamic Maintenance professionalswho pride themselves on their ability to deliver extraordinary levels of customerservice and provide creative solutions to our guests.As an A/C Technician you are responsible to install, service and repairtemperature and air quality control systems and your role will include keyresponsibilities such as:

• Repair, maintain and provide technical attention to all electrical andmechanical refrigeration systems of the hotel - freezer, fridges, icemakers, fan coil units, chiller, etc.

• Maintain preventively all air-conditioning and refrigeration systems withinthe hotel.

• Check on performance of refrigeration systems and components.• Verify all door closing systems on walk in coolers / freezer (door gaskets /

latches).• Check and maintain all defrosting systems and automation of ice makers.• Work on maintenance requests from all departments.• Ensure routine cleaning of fan coil units and air-handling unit filters.• Check on performance of air-conditioning and chill water systems.• Cooperate with all engineering colleagues in detention of failures of air-

condition and refrigeration system and function set up.• Strict control on venting of CFC’s to atmosphere.• Overhauling of air-condition / refrigeration equipment and systems.• Check all refrigeration and oil levels and control of major repairs.• Cooperate and inform Engineering Storekeeper on purchase of parts.• Carry out all works as per the country technical regulations and safety

standards.


You should have ideally a diploma in maintenance of refrigeration systems or inbuilding services engineering with previous experiences in the same role and aproven knowledge in the operation and maintenance of the equipment. A goodcommand of English and the ability to find fault and rectify subsystems areessentials.



• Understanding the job• Teamwork• Teamwork• Taking Responsibility• Recognising Differences• Adaptability• Customer Focus

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PLUMBER – ENGINEERING

We are currently seeking for passionate and dynamic Maintenance professionalswho pride themselves on their ability to deliver extraordinary levels of customerservice and provide creative solutions to our guests.

As a Plumber you are responsible for installing, repairing and maintaining pipes,fixtures and other plumbing used for water distribution and waste water disposal

and ensure that work is in accordance with relevant codes, whereby your rolewill include key responsibilities such as:

• Maintain and keep all automatic flushing valves operational.• Maintain and clean all fat traps within the kitchen areas.• Ensure regular maintenance and chemicals are used for cleaning existing

soil and stack pipes.• Ensure all roof level ventilation vent pipes and roof rainwater outlets are

kept clear at all times.• Review building plans and specifications to determine the layout for

plumbing and related materials.• Identify required tools and special equipment and select the type and size

of pipe required.• Locate and mark positions for connections and fixtures. •Install supports

and hangers for pipe, fixtures and equipment.• Install, repair and maintain underground storm sanitary, water piping

systems, sinks, tubs, toilets, water heaters and conditioners.


You should ideally be having an apprenticeship as a Plumber and previousexperiences in the same position. You should be able to work under policies andregulations and must be in good physical condition. A good command of Englishand the ability to find fault and rectify systems are essentials.



• Understanding the job• Teamwork• Teamwork• Taking Responsibility• Recognising Differences• Adaptability• Customer Focus

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HOUSEKEEPING ATTENDANT - HOUSEKEEPING

We are currently seeking for passionate and dynamic guest focusedHousekeeping professionals who pride themselves on their ability to deliverextraordinary levels of customer service and provide creative solutions to ourguests.

As a Housekeeping Attendant you are responsible for daily assigned duties asinstructed by Supervisors while adhering to hotel policies and procedures andyour role will include key responsibilities such as:

• Receive work assignment, keys and supplies from the supervisor and signthe key log book accurately.

• Clean rooms and bathrooms, performing any combination of the followingduties

• Keep fire exits and stair ways clear of any obstruction.• Check and report any maintenance work required immediately.• Pick up any litter from corridors and pathways.• Vacuum carpet and upholstered furniture, dust and wipe furniture, empty

ashtrays and wastebaskets.• Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish

brass and metal.• Replenish bathroom supplies and room supplies.• Tidy and arrange neatly guest toilet articles on vanity top and spot cleans

carpet when necessary.• Clean and keep the guest corridors, service pantries and service areas

neat and tidy at all times.• Remove Room Service tray and trolley from guestroom and corridors.• Inform valet service to collect guests clothes for laundry, dry cleaning or

pressing services.


You should ideally have a vocational training within the HousekeepingDepartment of a hotel. Good command of English is an advantage.


The ideal candidate will be a friendly, caring, dedicated individual with goodcross cultural sensitivity and the willingness to put in an extra effort and timewhen required, as well as the passion to serve customers. You will work wellunder pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additionalcompetencies:

• Understanding the Job• Taking Responsibility• Recognizing Differences• Customer Focus• Customer Focus• Adaptability• Teamwork

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CHEF DE CUISINE - SEAFOOD RESTAURANT

About the Role:

An exciting role has arisen for a highly motivated and hard working individual.The main purpose of this role is to assist the Executive Chef and Executive SousChefs in the daily operation of the Seafood Restaurant Kitchen. As a Chef de

Cuisine, you will be fully responsible for the outlet operations.

Your key duties will include:

• Ensuring that all outlet reports, schedules, standard recipes, menus, foodpresentation photographs and correspondence are completed in liaisonwith the Executive Sous Chef and Executive Chef in an accurate andpunctual manner.

• Supervising all colleagues during the set-up, service and breakdown foreach meal period-events.

• Identifying market needs and trends in terms of food for both hotel guestsand local market.

• Monitoring and analysing the menus and products of competitiverestaurants.

• Communicating and delegating the product schedule for the day, collatingquantities to be produced from the forecast and for the next day'soperation.

• Taking the responsibility for the quality of incoming product, ensuring thatall food merchandise is in accordance with order sheets, receiving recordsand purchasing specifications.

• Assisting in updating the relevant section of the Departmental OperationsManual.

• Attending meetings and briefings as instructed by the Executive SousChef, Executive Chefs and clearly and concisely disseminates relevantinformation to related teams in timely manner.

• Conducting regular meeting with the Culinary colleagues to assist,provide, support, build morale and enhance credibility.

About You:

In order to be considered for this role you will ideally possess a Bachelors degreequalification in Culinary Arts or an International approved Food SafetyCertificate. It is essential that you are able to demonstrate at least 10 years in afive star hotel or fine dining restaurant with solid International Culinaryexperience and working with multi-cultural team.

You will have a very strong command of the English language (verbal andwritten). Computer literacy with knowledge of MS Office.

You will also have a passion for working in hospitality, are solution orientated,motivator, flexible and has a menu compilation skills is essential.

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CHEF DE CUISINE - ASIAN

About the Role:

To assist the Executive Chef and Executive Sous Chefs in the daily operation ofthe Kitchen. The Chef de Cuisine requires good leadership qualities,organizational and administrative talent, and is fully responsible for outletoperation.

Main Duties:

• To have a complete understanding of, and adhere to the company’s policyrelating to “What we expect “policies in our Navigator Handbook.

• To assist colleagues, in supporting Culinary teams, if required, to enhanceteam spirit, develop credibility, respect, openness and trust.

• To actively participate in the training, development the Culinarycolleagues, according to the monthly training plan, JD Power report“comment cards”, hygiene reports and any other highlighted areas for finetuning/development that would benefit the team and guests.

• Conducts colleague performance appraisals to review colleagues’ generalperformance and discuss any areas for fine tuning/development – andhighlight areas of strength.

• Maximize motivation, morale and consistently maintain discipline anddiscipline related documentation following hotel guidelines and locallegislation.

• To report accidents and sickness in the log Book and to report any suchincidents immediately to the Executive Sous Chef-Executive Chef, withclear and concise updates if required, and follow up completed.

• Attends meetings and briefings as instructed by the Executive Sous Chef,Executive Chef and clearly and concisely disseminates relevantinformation to related teams, in a timely manner.

• To conduct regular meetings with the Culinary colleagues to assist,provide support, build morale and enhance credibility.

• To inform and keep the Executive Chef up-to-date on challenges andirregularities and recommend courses of action.

• To respond to change positively, in the departmental function as dictatedby the industry, company or hotel.

• Interacts with colleagues of other departments within areas ofresponsibility and develops solid working relationships with them.

• To assume full responsibility in the absence of the Banquet Chef.

• To be an ambassador of Lateral service for the team.

• To have a complete understanding of, and adhere to the company’s policy

on Safety Procedures and Practices.

• To have a complete understanding of, and adhere to the company’s policyrelating to Food hygiene and Safe Food Handling practices.

• To have a complete understanding of, and adhere to the Culinarystandards relating to recipes, preparation methods and plating standardsin your outlets.

• To assist in writing and updating the relevant section of the company’sDepartmental Operations Manual.

• To liaise with the Stewarding Manager in order to ensure high standardsof cleanliness are maintained in all areas of the kitchen, such asmachinery, small Kitchen equipment, floors and fridges.

• To ensure that operating and kitchen equipment is maintained to a goodstandard with minimum breakage.

• To ensure that proper work orders are completed to repair Culinaryequipment and solid follow up to ensure maximum operating equipment.

• To take responsibility for the quality of incoming produce, ensuring that allfood merchandise is in accordance with order sheets, receiving recordsand purchasing specifications.

• To assume a professional interest for the quality of food prepared andpresented in the employee dining room and the consistent – continuousimprovement of related teams and product.

• To assist the Executive Sous Chef–Executive Chef-Chef de Cuisines,communicate and delegate the production schedule for the day, collatingquantities to be produced from the forecast and for the next day'soperation, to the team with clear and concise details, and follow up.

• To coordinate with the Executive Chef, the Executive AssistantManger and the Director of Catering any special functions regarding foodpreparation and presentation, including additional costs and staffingrequirements.

• To expedite orders on the line.

• To identify and request assistance if required, prior to any breakdownsoccurring.

• To supervise all colleagues during the set-up, service and breakdown foreach meal period-event.

• To follow all control and key procedures.

• To ensure all “quality ingredients” are accurately ordered, received andstored following F.I.F.O. rotation.

• To ensure all “quality ingredients’’ are professionally prepared in

accordance with recipes ,plating guides ,buffet set ups , with an emphasison maximising production time and minimizing waste, to support theCulinary Team achieve its financial goals-targets, Food Cost.

• To monitor the hotel kitchens operating costs and implements correctivepro-active action where necessary to reduce expenses.

• To understand, prepare and post employee work schedules to reflectoperating forecasts and to keep within budgeted figures.

• To verify that all scheduled staff is present and signed-in.

• Plans and implements effective food promotions in co-ordination with theFood & Beverage Promotion Calendar.

• To develop “Chef’s Creations" which meet the needs of the target marketand are in line with the operating concept for the restaurant-hotel.

• To communicate and delegate the production schedule for the day,collating quantities to be produced from the forecast and for the nextday's operation.

• The ability to set up control systems, which will assure quality and portionconsistency.

• Identify Market needs and trends in terms of food for both hotel guestsand local market, and Monitors and analyses the menus and products ofcompetitive restaurants.

• To supervise all colleagues during the set-up, service and breakdown foreach meal period-events.

• To ensure that all outlet reports, schedules, standard recipes, menus,food presentation photographs and correspondence are completed inliaison with the Executive Sous Chef and Executive Chef in an accurateand punctual manner.

Experience:Essential:

• 10 years minimum in five star hotel or fine dining restaurant

• Solid International Culinary experience (Asian)

• Working with multi-cultural teams

Desirable:

• Competitor / best practice knowledge

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MAINTENANCE TECHNICIAN - KITCHEN

About the Role:

To carry out skilled Maintenance repairs

Main Duties:

• To carry out repairs, maintenance and installation to all related plant andequipment.

• To complete work orders, PPMs, CWAs as directed.

• To select correct materials from engineering stores.

• To organize work in a skilled and professional manner.

• To advise supervisor colleagues promptly of any problems on failures.

• To ensure safe working conditions for yourself and your colleagues andreport to senior colleagues of any unsafe working conditions.

• To ensure that work areas are left in a safe and tidy condition.

• Read and understand basic drawings

• To use mechanical test equipment and instruments.

• Work on own initiative without full detailed supervision or direction.

• Request support and direction as needed.

• Be familiar with and comply with all relevant Engineering Departmentpolicies, processes and procedures.

• To perform other duties that management may from time to timereasonably require

• may from time to time reasonably require

Experience:

Minimum of 2 Years work experience in a 5 star hospitality environment

Qualifications:

• Certificate in Mechanical or Plumbing discipline.

• Qualified tradesman within discipline.

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FRONT DESK RECEPTIONIST

About the Front Office Receptionist Role:

In this role you understand the importance of going the extra mile and will beexpected to provide a warm welcome to guests upon arrival, ensuring that theguest experience is 'wow' from the moment they reach the reception desk. You

will check the guests into 5 star standards, upscale hotel facilities and provide apersonalised service during their stay.

You will also be responsible for answering and directing incoming telephonecalls. The Front Desk Receptionist must demonstrate high energy levels andfocus on providing consistently high levels of customer service, whilst workingclosely with other operational colleagues.

About You:

You will need to have at least 1 year experience of working in Front Desk indeluxe hospitality industry and will have sound knowledge of the Opera system.

Personality is the key to our roles, as is a genuine passion for world classpersonalised service. Excellent command of the English language is required. Wewant people who are confident, willing to multi task and undertake dutiesoutside of the normal job description.

If this sounds like you and you are passionate about providing thoughtful andgenerous service to guests, are ambitious, hardworking and take a genuineinterest in people, we would like to hear from you.

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TEAM LEADER - KID'S CLUB - SPORTS & LEISURE

About the role:

Operational• To assist in managing and ensuring smooth and efficient operation of the

Kids Club• To study, evaluate and suggest improvements for operation procedures• To assign responsibilities of team members• To assist in the operation during busy periods• To check work performance of play attendants and their grooming

standards• To liaise with Sports & Leisure department on daily operation• Ensure that relationships with colleagues are good, maximizing team spirit

and cooperation for the good of the department

Administrative• To conduct staff briefing• To write weekly duty schedule• To ensure that service standards are in accordance with the Standard

Operating Procedures• To submit guest/staff incident reports in communication book• To handle guest complaints• To maintain high standards of cleanliness in kids club and other related

areas• To issue job requisition/orders and repair and maintenance of outlet

Financial• Be aware of the departmental Budgets and Targets on a weekly and

monthly basis• Monitor all incoming revenue and expenses.• Provide activity materials and equipment in collaboration with other

departments / suppliers

Service Functions• To ensure that all colleagues report for duty punctually wearing their

uniform and name badge at all times• To ensure that all colleagues provide a courteous and professional service

at all times• To supervise the colleagues within the department, ensuring that the

correct standard and methods of service are maintained as stated in thedepartment’s operational manual

• To ensure that all colleagues have a complete understanding of the hotelemployees rules and regulations

• To ensure that all colleagues have a complete understanding of the hotelspolicy relating to fire, hygiene, health and safety

• To assist in the training of the colleagues ensuring that they have thenecessary skills to perform their duties with the maximum efficiency

• To carry out any other reasonable duties and responsibilities as assigned• Continually monitor the performance of colleagues and provide coaching,

counselling and / or discipline as per The company’s standards whenrequired

• Ensure safety & security of guests/children within confined area• Deliver activities, games & sports within area• Organize & schedule new events & activities• To help organize special events, in conjunction with other departments• Monitor & minute hand over tasks as necessary• Update & acknowledge communication logbook• Control registration of guest for all our activities• To fill out incident reports when necessary• Compile monthly activities schedule• Record & report any engineering work as necessary• To complete a daily cleanliness checklist• To complete opening & closing checklists• Conduct daily briefing & hand over tasks if any to colleague taking over• Monitor outside activities• Follow and conduct activities as per the schedule• Collection of all equipment / toys at the end shift• Carry out reasonable duties as requested by management• To be able to organise activities for any age group when required by

management.• Being able to extend duty when operation is busy.• Carry out babysitting duties only on exceptional cases and as and when

requested and authorised by your superiors only.•• All pre-opening tasks and responsibilities as per pre opening plan but not

limited to pre opening plan – if applicable.

About you:Qualification:Essential:

• Ability to supervise a team• Computer literate• Pleasant Personality• Preferably age from 25-to 30 years old

Desired:• Ability to conduct First Aid Training• Knowledge on First Aid• With Babysitting qualification• With F&B experience (optional)

Experience:Essential:

• Preferably with Five Star hotel experience• Minimum of 1 year experience

Desired:• Child Care experience

Skills:Essential:

• Fluent in English at Business Level in verbal and written communications• Excellent Computer Skills in MS Office (Word, Excel, Outlook, Powerpoint,

Baron)

Required:• Certified Task Trainer• Ability to draw pictures, balloon bending, hair breading

Competencies:Essential:

• Able to stand long hours• Able to speak read & write fluently in English• Able to speak Russian, German, French, Arabic would be an added

advantage• Able to work under pressure• Able to work independently• Flexibility to work indoor / outdoor as well

Desired:• Active and flexibility• Positive• Innovative

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SECURITY OFFICER (CONTROL ROOM ADMINISTRATOR)

The Role:Under the guidance and supervision of the Director of Security and the SecurityTeam Leader and within the limits of company’s policies and procedures, thesecurity officer will be responsible for the safety and security of employees,guests and hotel property, confidential information, and the company image.

Main Duties• Responsible for reporting any incidents or issues that can affect fire, life or

safety of the hotel guests or staff or any hotel property.• Responsible for protecting the property, people, image, information and

operational capability of as laid down by the policies and procedures• Submits daily reports through the Security Team Leader and various logs to

the Director of Security• Whilst on duty at the Central Security Control Room, is responsible for the

monitoring of the C.C.T.V. system, fire alarm panel, panic alarm system,emergency telephone, maintenance of files, and cleanliness of the office.

• Whilst on duty in the basement one, is responsible for issuing of contractorpasses not allowing unauthorized persons to park their vehicles in the loadingbay area (with the help of contract security) and carry out random staffchecks to prevent hotel property being removed without a proper "GatePass".

• The security officer on duty in the Back/Basement areas is also responsiblefor maintaining the key register, issuing and returning of the keys andoperation of the X-Ray machine and to assist with the reporting in andlogging out of staff.

• Whilst on patrol through the hotel, is responsible for checking all fire andsafety key points as highlighted in the patrol checklist, reporting any otherissues such as breakages, and reacting to any fire alarms or emergenciesimmediately.

• Will monitor and report all suspicious activities in and around the hotel.• Will report any incidents that affect the hotel property, guests or guest

property and staff or staff property.• Is familiar with all procedures related to fire prevention and evacuation.• Whilst on duty, will check, note and report discrepancies of fire fighting

equipment, water leaks, and any other health and safety issues. Anymaintenance requirements are then passed over to the Technical Service,who are responsible for the maintenance of the Fire Fighting equipment

• Must be lead by example by demonstrating the Hallmarks and guidingprinciples in their role continuously.

• Must be able to perform any other duties as may reasonably be requested bythe management.

Qualifications:• High School Graduate• First Aid Certification

Skills & Competencies:• Acceptable level of English language fluency (spoken, reading and written)• Communication skills• Critical thinking skills• Ability to give, as well as follow instructions• Comprehensive knowledge of the hotel’s security systems and SOP's• Comprehensive knowledge of the hotel’s evacuation procedures• Computer literacy• Investigation knowledge

• Fire fighting knowledge• First Aid training

housekeeping attendant about the role · as a housekeeping attendant in a 5-star hotel, be ... room...

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