Housekeeping

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INTRODUCTION

• A guest is always looking for the one thing you didn’t do….. No matter how well.

• No matter who they are and where they are from, they expect a clean room

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Positions in the Housekeeping Department

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Most establishments provide their staff with uniforms.

Purposes and benefits:• It makes you easily-identifiable to guests• It protects your own clothing from getting dirty or damaged• It may protect you from chemicals and other related materials you work with• It ensures that you look smart and professional – improvingthe image of the housekeeping department and theestablishment it.

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Personal Hygiene

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Other contents of the slides

• Attributes of a Housekeeping Personnel • Pre-shift responsibilities• Guestroom cleaning

– Entering the room– Bed making– Bathroom and toilet– Floor cleaning/Dusting & closing duties

• Cleaning other areas

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