hotel cio summit 2014 - the disruptors

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The Disruptors John Burns Robert Cole Image Credit: Bryan Burke ( flickr | cc)

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A point-counterpoint discussion about disruptive topics inpacting the hotel and travel industries, presented by John Burns, President, Hospitality Technology Consulting and Robert Cole, Founder, RockCheetah at the Hospitality Upgrade CIO Summit held September 4 & 5, 2014 at the Marriott Downtown in Milwaukee, Wisconsin.

TRANSCRIPT

Page 1: Hotel CIO Summit 2014 - The Disruptors

The Disruptors

John Burns Robert Cole

Image Credit: Bryan Burke (flickr | cc)

Page 2: Hotel CIO Summit 2014 - The Disruptors

Four Stages of Disruption• Disruption of Incumbents

• Rapid Linear Evolution

• Appealing Convergence

• Complete Re-imagination

- or –

• Hotel Industry Version

– Ignore | Ignore | Worry | React

Image Credit: Justin Brown (flickr | cc) The Disruptors John Burns & Robert Cole| 2

Page 3: Hotel CIO Summit 2014 - The Disruptors

Mobile

Image Credit: Keoni Cabral (flickr | cc) The Disruptors John Burns & Robert Cole| 3

Page 4: Hotel CIO Summit 2014 - The Disruptors

Private Equity Investment

Image Credit: zack Mccarthy (flickr | cc) The Disruptors John Burns & Robert Cole| 4

Page 5: Hotel CIO Summit 2014 - The Disruptors

Cloud Development

Image Credit: George Thomas (flickr | cc) The Disruptors John Burns & Robert Cole| 5

Page 6: Hotel CIO Summit 2014 - The Disruptors

Total Reservation Costs

Image Credit: Thomas Hawk (flickr | cc) The Disruptors John Burns & Robert Cole| 6

Page 7: Hotel CIO Summit 2014 - The Disruptors

Big Data

Image Credit: infocux Technologies (flickr | cc)

The Disruptors John Burns & Robert Cole| 7

Page 8: Hotel CIO Summit 2014 - The Disruptors

Revenue Management

Image Credit: Lucy (flickr | cc) The Disruptors John Burns & Robert Cole| 8

Page 9: Hotel CIO Summit 2014 - The Disruptors

Guest Engagement

Image Credit: ILO in Asia and the Pacific (flickr | cc) The Disruptors John Burns & Robert Cole| 9

Page 10: Hotel CIO Summit 2014 - The Disruptors

The Sharing Economy

Image Credit: Alan Levine (flickr | cc) The Disruptors John Burns & Robert Cole| 10

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Other Disruptors?

Image Credit: p.Gordon (flickr | cc) The Disruptors John Burns & Robert Cole| 11