Hosted Predictive Dialler

A hosted predictive dialler designed to grow your call centre

Increase Sales, Productivity and Conversions

Our dialler is trusted by over 670 call centres around the world. It’s powerful features and integration capabilities help to make it one of the leading predictive diallers

within the marketplace.

Triple Agent Talk Time

Through The Roof Data Penetration

Increased Productivity

Higher Conversions

Grow with Primo

Primo Dialler has been designed with the sole focus of growing your call

centre.

Increased productivity, reduced operational costs and in-depth data

analytics, all leading your business to accelerated growth.

Your agents will spend less time waiting for calls and more time selling.

“I am very much satisfied with the service and find their support team ridiculously great!” - Emil H (Capterra Review)

Accelerate Connectionsand Drive Sales

With Primo Dialler you can maximise your businesses time through sophisticated lead management, call back handling, filtering out do not call lists and reduced wait times, all leading to increased connections and sales.

Connect to more accurate leads.

Create, deploy and manage effective targeted campaigns

Talk to more people with less wait time.

Drill down on your data to make more informed decisions.

Cloud BasedThe right blend of security and performance

● Faster and more efficient with 24/7 support● Scalable to grow with your business● Extend to multiple locations worldwide● Rapid deployment● Calls can be made from anywhere in the world

Stay secure

● Cloud technology drastically cutting costs and reducing risk

● Our software is hosted using secure data centres

● Your server will be in a purpose built data centre.

Introducing AvatarNo language barriers, no human error. Making your customer contact seamless.

How does it work?

We work with you to create the perfect agent.

We integrate the Avatar functionality into your agent interface and your agents can then select from pre recorded messages.

You can upload pre-recorded messages, or use our existing preset messages to define the route of the conversation.

You can choose what stage the call is transferred to a closer

Built with easy and intuitive interfaces, allowing you and your agents to work effortlessly.

‘Be part of the next generation in Dialler technology. Sell smarter and faster.’

Empower your Agents

No manual diallingNo sitting in idle

No waiting for the phone to ring

Boost Agent ProductivityIncrease agent morale with easy to use interfaces, live call monitoring and call recording, allowing you to get the best out of your agents.

Just Log In and Get Started

Powerful, flexible and above all else easy to use

Integrate with Primo

Integrate your CRM to deliver exceptional customer experiences, create long term customer relationships and build rapport with your customer base.

Packed with Features

Ofcom Compliant

PCI - DSS

SMS and Email

Call Recording

Inbound & Outbound Blending

Real Time Reporting

Predictive, Progressive, Power and Preview

Advanced Scripting

Interactive Voice Response

Skills Based Routing

Live Agent Monitoring

Advanced Reporting

WhatsApp Business Chat

SQL Dial

Free Updates

Feature packed, ensuring customers of all sizes can succeed with ease.

Harness the power of Automation

Are you using out of date technology? It could be slowing you down and hindering

your business growth.

Automation is at the forefront of the worlds largest companies

Choose to make your business run faster and smarter, saving you time and money

Our aim is to enhance your business processes, increase, your bottom line and

make your life simpler with complete end-to-end automation

Transform your Analytics

Make real time decisions with deeper

analytics

Transform your data into strategic business

decisions

Gain better insights into your business by drilling down on the metrics you need

Drive down data costs, maximise your return on investment, by increased data and utilisation.

Disaster Proof

We protect your business, with a secure and fool proofDisaster recovery plan.

Data Centres in three different geographical locations.

A true cloud solution, which allows your business to carry on running smoothly in all instances.

Primo VoIP

Our main goal is to efficiently handle call centre traffic. Our network is capable of handling a high number of call attempts across a high number of channels.

Moving your call to VoIP will also will also reduce your capital expenditure

Tier 1Primo is hosted in multiple UK data centres and it offers effective interconnection to several tier 1 carriers, ensuring you receive only the best in quality and reliability.

Infinite Number of ChannelsYou will benefit from an immense number of channels without the tedious cost. You will no longer need to go through the added hassle of getting phone lines installed.

TPS FilteringPrimo offers TPS Compliance services, which guarantee that not even a single outgoing phone call from your call centre reaches a customer registered with TPS or MTPS.

Primo Broadband

The applications we provide mean that voice and data are becoming more and more converged. One cannot be discussed without understanding the other. With that in mind, Primo has access to a host

of products and services to ensure our clients receive the right solution for their business. Whether it is the transfer of traditional BT services e.g. ISDN or the install & on-going management of ‘Next

Generation Access’ services such as SIP Trunks, we have the solution for you.

Primo can install, support and manage business grade internet connections across multiple suppliers. Providing a level of choice, coverage and price competitiveness depending on your requirements and location(s).

Install

Support

Maintain

Cloud Call Centre Solution

➔ Rapid deployment, available on demand and no need for hardware.

➔ Award winning support team available 24/7

➔ Dedicated accounts manager

Dial Smarter

Connect Faster

Sell More

At Primo Dialler we don’t believe in ordinary. We like to go that little bit extra and design our call centre solutions to be the best. Our secure platform is used by

thousands of users around the world.

New Features

● SQL Dial● Internal Chat Facility inside Dialler● Whatsapp Business Chat Integration● Facebook Chat Integration● Outbound and Inbound SMS management● IVR Builder (Drag and Drop System)● Gamification Wall Board● Robot System for Inbound Calls

We’re constantly looking for ways in which we can innovate and improve our dialler. Here’s a list of new features we’ve recently added to the platform:

www.primodialler.comT: +44 161 710 2740 E: hello@primodialler.com