EXPERIENCE clever TELECOM

EXPERIENCE clever TELECOM

EXPERIENCE clever TELECOM

Hosted PBX

END USER TRAINING GUIDE

HOSTED PBX END USER TRAINING GUIDE

• To retrieve your voicemail from your own phone, press the voicemail button, then press the "Connect

• To retrieve your voicemail from a different phone, dial 775, then

CHANGING YOUR VOICEMAIL PASSWORD (Access code)You can set an access code for your mailbox. This access code will be requested whenever you access the mailbox to collect messages

When you are changing your access code:Do not set an obvious code, for example:

• Do not match your extension number.

• Do not use a sequence of digits, for example 123456.

• Do not use the same repeated digit, forexample 111111.

To change your code:

• Press the voicemail button , then press the"Connect" softkey.

• Enter your access code followed by # key.Your Default Password is 112233.

• Press 3 to change your access code.

• Enter your new access code followed by #.

• Re-enter your new access code followed by #.The access code will now be changed.

• The system will prompt you if the codes do not match or

code if successful.

REMINDER:DON’T FORGET TO CHANGE YOUR PASSWORD

| 6HOSTED PBX END USER TRAINING GUIDE

TO RECORD YOUR NAME 1) Login to your mail box.2) Press 2 to access your personal options.3) Press 1 To select your name. 4) Press 2 to record your name.5) Record your name then press #.

TO RECORD OR CHANGE YOUR GREETING1) Login to your mail box.2) Press 2 to access your personal options.3) Press 2 to select your greeting.4)Press 1 to listen to your current greeting. Press 2 to record a new greeting.5) When prompted record your greeting and press # when you are done.

MANAGING YOUR VOICEMAIL MESSAGES1) Login to your mail box.2) Your first new message will begin to play, if there are no other messages in your mail box. If there are old messages, press 1 to manage your new messages and press 2 for your old.3) After you listen to your messages you can press the following:

1) To replay the message

2) Listen to the next message.

3) Delete the message

4) More options:

Press 1 to obtain more information.

Press 2 to forward the message to another

extension.

HOSTED PBX END USER TRAINING GUIDE | 2

MAKING A CALL

ANSWERING INCOMING CALLS

• Pick up the handset or press the Speaker X buttontousethe speakerphone.

• For Internal Calls - Dial the internal extension number.• For External Calls - Dial 9 followed by the external

number.• After you enter the number, you can press the "send"

softkey to bypass the timeout and engage the call.• You can also dial out from your Contact Directory, Recent

Calls and Favourites by pressing the "Directory" softkeyafter going off hook.

• An incoming call will ring on the intercom, pick up the handset or press the Speaker button to answer the call.

• Using the code *5* will pickup any ringing extension on the system.

SPEAKERPHONE• To use the speakerphone, press X. Make or answer thecall.Toadjustthevolume,pressthevolumebutton.Toendthe call, press speaker X again.

• To change from speakerphone to handset, pick up thehandsetandcontinuetalking.

• To change from handset to speakerphone, press X andhang up the handset.

X

HOSTED PBX END USER TRAINING GUIDE | 4

EXPERIENCE clever TELECOM

EXPERIENCE clever TELECOM

EXPERIENCE clever TELECOM

1)Toestablishaconferencecall,dialthefirstpartyandwaitforan answer.2) Press CONFERENCE. The current call is placed on hold and you will hear a dial tone.3) Dial the number of the next party and wait for an answer.4) To add the new party to the call, press CONFERENCE again.5)RepeatSteps2to4toaddfurtherparticipants.

DO NOT DISTURB • ToactivateDo Not Disturb press the Menubutton.

Select Features. Highlight Do Not Disturb and then click on select.

OR you can press the DND soft key to turn the feature on and off.

TRANSFERRING A CALL STRAIGHT TO VOICEMAIL While on the current call, Press *#5*xxx (xxxistheextensionnumber) *Note this is done on while the caller is on the line, do not press Hold or Park before the code above.

REDIAL• To redial the last number dialed, press either the Redial

button, OR press the right arrow on the wheel on your phone which will show you a list of all the placed calls made from your phone.

• Depending on the model of your phone, you may not have a Redial button.

CONFERENCE

| 6HOSTED PBX END USER TRAINING GUIDE

CALL FORWARDING• Tocallforwardyourcallstoanotherphoneintheoffice,ortoanexternalnumber,presstheforwardbutton.Then,selectyouroption:

1 - Always2 - NoAnswer3 - Busy

Press Select, and enter the internal extension or the PSTN number, and then press “Enable”.

Note: To forward to a cell number, add a + sign before the cell phone number.

• ToturnoffCallForwarding,presstheForwardbutton.Highlighttheoptionyouenabled.PressSelect, then Disable.

| 6HOSTED PBX END USER TRAINING GUIDE

USER CALLING THEIR OWN MAILBOX

A CALLER IS BEING DIVERTED TO A VOICEMAIL BOX

Voicemailboxpassword

Multilanguage selection

Voicemail boxpassword

If # key is pressed during announcement

ChooseLanguage

If newmessages

Play:

Main Menu:

Play:

Message Menu: Priority Menu:

Record message

Message Menu: More Option Menu:

Recording Menu:

End Menu:

Announcement Menu:

To review your messages 1To change your announcement 2To change your password 3To exit 9

You have reached the mailbox of:”Extension number or First & Last name“Leaveamessageafterthetone”

Personal greeting

If this message is Ok: 1To listen to this message 2To delete and re record 3To be transferred to the operator 0

Tohearmoreoptions 0To replay this message 1To listen to the next message 2To delete this message 3To go back to previous menu *

Toobtainmoreinformation 1To forward to other extension 2To go back to previous menu *

To review 1To record 2To replace to default 3To return to main Menu *

To disconnect 1To record a new message 2To be transferred to the operator 0

To record First & Last name 1Tomanageyourgreeting 2

Message with normal priority 1Message with urgent priority 2

Enter newpassword

Confirm newpassword

Youhavexxnewmessage(s)Youhavexxoldmessage(s)Youhavexxnewmessage(s) in the group xxx

Play message& Timestamps

Access to private

voicemail box from

PSTN

OR

SUMMARY OF MAIL BOX OPTIONS

250 Rimrock RoadToronto, Ontario M3J 3A6

TEL 416 783 7890 Press “1” for Servicedigitcom.ca

EXPERIENCE clever TELECOM

EXPERIENCE clever TELECOM

EXPERIENCE clever TELECOM

TEL. 866.667.8357