hospitality suite installation guide - computrition...

Hospitality Suite Installation Guide

Oracle 11g Windows

Hospitality Suite 18.7

Hospitality Suite Installation Guide Table of Contents Version 18.7

Table of Contents Hospitality Suite Installation Guidelines ....................................................................................................... 1

Hospitality Suite Deployment Requirements................................................................................................ 2

Server Installation Steps ............................................................................................................................... 2

Client (Workstation/Application Server) Installation Steps .......................................................................... 2

Installation Steps for Software Upgrades ..................................................................................................... 2

Oracle Windows Database Server Installation .............................................................................................. 3

Installing Oracle Critical Patch Update (CPU) ............................................................................................. 24

Modifying the listener.ora File .................................................................................................................... 24

Modifying the sqlnet.ora File ...................................................................................................................... 26

Installing Oracle Client ................................................................................................................................ 27

Configuring the Oracle Net Service ............................................................................................................. 37

Installing Hospitality Suite .......................................................................................................................... 45

Importing Hospitality Suite Data ................................................................................................................. 51

Appendix A: Exporting Data ........................................................................................................................ 56

Appendix B: Uninstalling Oracle 10g – Server............................................................................................. 60

Appendix C: Uninstalling Oracle 11g – Server ............................................................................................. 72

Appendix D: Uninstalling Oracle 10g – Client ............................................................................................. 73

Appendix E: Uninstalling Oracle 11g – Client .............................................................................................. 77

Appendix F: Uninstalling Hospitality Suite .................................................................................................. 78

Appendix G: Undo - Oracle Critical Patch Update (CPU) ............................................................................ 80

Hospitality Suite Installation Guide Version 18.7

Hospitality Suite Installation Guidelines Welcome to Computrition Hospitality Suite! Before you install Hospitality Suite, please read the following instructions carefully. This software is designed to take advantage of the latest technical advances available. Computrition recommends that you utilize the best and most advanced hardware available for optimum system performance. For further information on hardware requirements, please visit our website http://www.computrition.com/Quick-Links/Hardware-Requirements/Hospitality-Suite-Hardware-Requirements.aspx .

Hospitality Suite utilizes technologies from different industry leaders, most notably, Oracle. Oracle is the world’s largest and best rated developer of Relational Database Management Systems (RDBMS). As a member of the Oracle Alliance, Computrition has committed its products to operate with an Oracle Database as the foundation, enabling the future growth of Hospitality Suite to accommodate large enterprise class organizations.

Please follow all instructions precisely, and if you have any questions regarding the installation process, call the Computrition Customer Care team at (800) 222-4458 for assistance.

Before You Begin:

Oracle Database is supported on the following operating systems:

• Windows XP Professional • Windows 7 Professional • Windows Server 2003 R2 • Windows Server 2008 R2 • Red Hat Enterprise Linux version 5.x/6.x

Please note the Windows instructions and screen shots provided in the installation guide are based on the Windows 2008 R2 operating system.

If you are upgrading your existing Hospitality Suite software, it is CRITICAL that you have a current export of all data before beginning. Please refer to Appendix A for detailed instructions. If you are currently running Oracle 10g it must first be uninstalled, please refer to Appendix B for detailed instructions. If you are currently running a previous version of Oracle 11g it must first be uninstalled, please refer to Appendix C for detailed instructions.

Make sure to login as administrator while performing all installations and configuration tasks.

Be sure to disable any Firewalls running and User Account Control (UAC) prior to installing

the Oracle software. For UAC instructions, please visit: http://technet.microsoft.com/en-us/magazine/dd296719.aspx.

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http://www.computrition.com/Quick-Links/Hardware-Requirements/Hospitality-Suite-Hardware-Requirements.aspx

http://www.computrition.com/Quick-Links/Hardware-Requirements/Hospitality-Suite-Hardware-Requirements.aspx

http://technet.microsoft.com/en-us/magazine/dd296719.aspx
















Hospitality Suite Deployment Requirements

Server Installation Steps

1. Install Oracle Database Software

2. Install Oracle 32-bit Client (64-bit Servers ONLY)

3. Install Hospitality Suite

4. Import Hospitality Suite Data

Client (Workstation/Application Server) Installation Steps

1. Install Oracle 32-bit Client


Installation Steps for Software Upgrades

Prior to upgrading your existing Hospitality Suite software, it is CRITICAL that you have a current export of all data. Please refer to Appendix A for detailed instructions.

If upgrading from version 18.3 or previous, follow all instructions outlined above for server and client installations. Please reference Appendix B or Appendix C for detailed instructions on uninstalling previous versions of Oracle 10g and 11g.

If upgrading from version 18.4 or higher, follow the instructions to:

Server Installation

1. Install Oracle Critical Patch Update


3. Smart Update the Hospitality Suite Data (see steps 16-17 in the section titled Installing Hospitality Suite)

Client (Workstation/Application Server) Installation


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Oracle Windows Database Server Installation

1. Insert the Oracle Database DVD into the DVD drive of your computer. Navigate to the OraDB folder and run setup.exe.

Note: If you have downloaded a copy of the software from Computrition’s support website, you must first unzip “Oracle 11g.zip” to a temp directory. Open the OraDB folder and run setup.exe.

2. The Configure Security Updates dialog box appears, you may uncheck the box and continue without providing the Email and Password. Click Next.

3. Click Yes.

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4. The Download Software Updates screen appears next. Choose “Skip software updates” and click Next.

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5. The Select Installation Option screen appears. Choose “Create and configure a database” and click Next.

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6. The System Class dialog appears. Select “Server Class” and click Next.

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7. The Grid Installation Options dialog box appears. Choose “Single instance database installation” and click Next.

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8. The Select Install Type dialog box appears. Choose “Advanced Install” and click Next.

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9. The Select Product Languages dialog box appears. Choose “English” and click Next.

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10. The Select Database Edition dialog box appears. Select the appropriate Oracle Edition database edition and click Next.

a. For Oracle Standard Edition make the selection below.

b. For Oracle Standard Edition One make the selection below.

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11. The Specify Installation Location dialog box appears. Enter the directory for the Oracle base (we suggest D:\app\oracle) and click Next.

Note: We strongly recommend that Oracle be installed on a drive other than C:\

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12. The Select Configuration Type dialog box appears. Select “General Purpose / Transaction Processing” and click Next.

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13. The Specify Database Identifiers dialog box appears. Enter your desired names for the “Global database name” and also for the “Oracle Service Identifier (SID)”. We recommend entries of HS. Click Next.

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14. The Specify Configuration dialog box appears. Keep the “Enable Automatic Memory Management” Checked.

Note: Typically, it is acceptable to keep 40% (the default) of allocated memory set. The Allocate Memory setting is based on the total physical memory installed on the server. For example, if there is 4GB of physical memory available on the server, you could allocate up to half (2048MB) of memory to Oracle. Remember, by enabling Automatic Memory Management you are allowing the database to distribute memory automatically between the system global area (SGA) and the program global area (PGA).

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15. Click the Security tab. Uncheck the option to “Assert all new security settings”. Click Next.

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16. The Specify Management Options dialog box appears. Keep “Use Oracle Enterprise Manager Database Control for database management” selected. Click Next.

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17. The Specify Database Storage Options dialog box appears. Choose “File System” and keep the default “Specify database file location”. Click Next.

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18. The Specify Recovery Options dialog box appears. “Do not enable automated backups”. Click Next.

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19. The Specify Schema Passwords dialog box appears. Click the option to “Use the same password for all accounts”. Enter your desired System password in the “Password” and “Confirm password” fields. We recommend a password of C1master. Click Next.

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20. Next, the Prerequisite Check is performed. When this is complete, the Summary page displays. Click Install.

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21. Click Ok when prompted.

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22. When the installation is complete, click Close.

The Oracle 11g installation is complete! Your browser may automatically open a web page with a login screen to access the Oracle Enterprise Manager Database Console. Close this web page.

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Installing Oracle Critical Patch Update (CPU) Each version of Hospitality Suite is certified on a specific version of Oracle and Oracle CPU. At times, Oracle requires a newer Opatch utility for installing patches; if your patchset requires one, it will be included on your CD or with your downloaded files.

Note: If you have downloaded a copy of the software from Computrition’s support website, “Patches” will be located within the destination directory that you saved to.

Warning: You MUST have created the Oracle Base PATH per the instructions on page 11. If the Base is not set as \app\oracle\ the patch installation will fail.

1. From the Patches folder on the Oracle Database DVD, or Oracle Database download link from the Computrition Support Website, copy the “Patches.zip” file to your c:\temp directory and extract it.

From the DOS command prompt: >cd <CDROM Drive>\Patches For example: >cd e:\Patches >copy Patches.zip c:\temp >cd c:\temp >unzip –o Patches.zip

2. Install the CPU by executing the following commands:

>cd c:\temp\Patches >Auto_CPU.bat Follow the prompts.

Warning: If you do not know the following values (Oracle drive letter, Oracle SID, Oracle SYSDBA password), please contact Computrition Oracle Support before proceeding with the Patch installation.

Special Note: If the patch should fail for any reason, please apply the Undo patch steps outlined in Appendix G: Undo – Oracle Critical Patch Update (CPU).

Modifying the listener.ora File You must have a static listener entry for the Oracle instance. This uses instance automatic registration. The instance registers with the listener when you mount and PMON is started. Prior to this change, there is nothing to register the database to the listener so the instance is blocked.

Please follow the below instructions to configure the listener.ora file.

1. From Windows Explorer navigate to [drive]:\app\oracle\product\11.2.0\dbhome_1\network\admin

2. Open the listener.ora file using a text editor (e.g. notepad)

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3. Add the following statement to the listener.ora file (Modify the values to specify your instance)

SID_LIST_LISTENER = (SID_LIST = (SID_DESC = (SID_DBNAME = HS) (SID_NAME = HS)

Note: The DBNAME may be something other than HS. Please refer to page 13, step 13 for the correct value. Here is a Sample of the Listener.ora file: SID_LIST_LISTENER = (SID_LIST = (SID_DESC = (SID_NAME = CLRExtProc) (ORACLE_HOME = D:\app\oracle\product\11.2.0\dbhome_1) (PROGRAM = extproc) (ENVS = "EXTPROC_DLLS=ONLY:D:\app\oracle\product\11.2.0\dbhome_1\bin\oraclr11.dll") ) ) SID_LIST_LISTENER = (SID_LIST = (SID_DESC = (SID_DBNAME = HS) (SID_NAME = HS) ) ) LISTENER = (DESCRIPTION_LIST = (DESCRIPTION = (ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1521)) (ADDRESS = (PROTOCOL = TCP)(HOST = WIN-8CSMD9CSA62.computrition.com)(PORT = 1521)) ) )

ADR_BASE_LISTENER = D:\app\oracle

4. Save and Exit the file.

5. Restart the Listener Service.

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Modifying the sqlnet.ora File When the service OracleServiceHS fails to start, it prevents users from logging into Hospitality Suite. Even when it displays a Started status, the database may have failed to start. To ensure that the service starts properly, you need to modify the sqlnet.ora file. Please follow the below instructions to configure the sqlnet.ora file.

1. From Windows Explorer navigate to [drive]:\app\oracle\product\11.2.0\dbhome_1\network\admin

2. Open the sqlnet.ora file using a text editor (e.g. notepad)

3. Place # in front of SQLNET.AUTHENTICATION_SERVICES= (NTS) as seen below

4. Click File>Exit and click Save when prompted.

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Installing Oracle Client

In addition to being installed on workstations or application servers, the Oracle Client is also installed on Windows 64-bit database servers to accommodate the use of Hospitality Suite Administration tasks. If installing on a 32-bit Windows database server, please skip this step and proceed to the section Installing Hospitality Suite.

Note: if installing on a Citrix server, please ensure the server is in “install” mode.

1. Insert the Hospitality Suite DVD into the appropriate drive.

2. The Microsoft Visual C++ 2010 SP1 Redistributable Package (x86) must be installed prior to installing Oracle Client.

a. Navigate to the 2010_vcredistr_x86 file on the DVD, or download the C++ distributable from http://www.microsoft.com/download/en/details.aspx?id=8328.

b. Double-click on vcredist_x86.exe to install.

3. The Microsoft .NET 4.0 full package must be installed prior to installing Oracle Client in order to use the Easy Touch Menu Selections add-on module.

a. Navigate to the dotNetFx40_Full_x86_x64.exe file on the DVD, or download the .NET package from http://www.microsoft.com/en-us/download/details.aspx?id=17718.

b. Double-click on dotNetFx40_Full_x86_x64.exe to install.

4. From the Hospitality Suite DVD, navigate to the OraClient folder. Run setup.exe. Note: If you have downloaded a copy of the software, you must first unzip the file to a temp directory and then run setup.exe.

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http://www.microsoft.com/download/en/details.aspx?id=8328

http://www.microsoft.com/en-us/download/details.aspx?id=17718

http://www.microsoft.com/en-us/download/details.aspx?id=17718


5. Select Installation Type screen appears. Select “Administrator”. Click Next.

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6. The Download Software Updates screen appears. Select “Skip software updates”. Click Next.

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7. The Select Product Language screen appears. Accept the default “English”. Click Next.

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8. The Specify Installation Location screen appears. Enter the directory for the Oracle base and click Next. Note: If this is installed on the Oracle server choose the same Oracle base used.

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9. The Perform Prerequisite Checks screen appears. This will proceed to next screen if no warnings/errors are found.

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10. Once the Summary screen appears, click Install.

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11. The Installation begins.

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12. Click Close when the Finish screen appears.

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Post Installation Steps:

Right-click on the selecthome batch file and select “Run as Administrator”. The file can be found at; [drive:]\app\oracle\product\11.2.0\client_1\BIN

Note: The above noted steps are due to Oracle bug 13583053. The bug is being addressed by Oracle.

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Configuring the Oracle Net Service 1. From the Windows desktop, Select Start>Programs>Oracle -

OraClient11g_home1_32bit>Configuration and Migration Tools>Net Manager. Right-click on Net Manager and choose to Run as Administrator. Expand Local.

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2. Select and highlight the Service Naming folder. Click on the Green Plus.

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3. Enter the Net Service Name (Alias). This is the name that will be used in the Host field when logging into Hospitality Suite. We recommend a Net Service Name of hs. Click Next.

4. The default TCP/IP (Internet Protocol) is selected. Click Next.

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5. Hostname: Type the host name of the Oracle Server. You may also enter the IP Address, if available. Use the standard port number of 1521. Click Next.

6. Enter the name for this net service. This should be the same as the global database name that was assigned when you installed Oracle (see step 13 of the Oracle Windows Database Server Installation chapter).

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7. Test the service name connection by clicking the Test button.

a. The Connection test fails using the default credentials provided. Click “Change Login”

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b. Change them to a username of system with a password of C1master. Click OK.

c. Now click on Test to use the new credentials provided.

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d. Please note the successful connection test and click Close.

e. Click Finish.

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8. Net service name Configuration Complete! Click File>Exit.

a. When prompted, click Save.

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Installing Hospitality Suite

Before you Begin:

During the installation process, you will be required to obtain an activation code. You can log onto the Online Customer Self Service Portal at http://support.computrition.com 24 hours a day (once you have registered at http://www.computrition.com/selfregister.asp). Once you log in, click the Log a Case tab and fill in the required information. Or, you can call Computrition Support at 800-222-4458 Monday through Friday between the hours of 7:00 am and 4:00 pm Pacific time (excluding major holidays).

When installing Hospitality Suite make sure all users have read/write/modify privileges to the entire Computrition installation directory. This is required for normal operation.

If Hospitality Suite is being installed on a Citrix or Terminal server, please be sure the server is in “install” mode before beginning. In addition, follow the steps below in order to grant authenticated users the rights to create global objects. If this is not done the software may not work as expected.

1. Click Start, point to Programs, point to Administrative Tools, and then click Local Security Policy.

2. Expand Local Policies, and then click User Rights Assignment. 3. In the right pane, double-click Create global objects. 4. In the Local Security Policy Setting dialog box, click Add User or Group. 5. In the Enter the object names to select dialog box, add “Authenticated Users” and

click OK. 6. Click Apply and then click OK.

Installation Steps: 1. Insert the Hospitality Suite DVD into the appropriate drive and navigate to the Hospitality

Suite MA directory. Run setup.exe.

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http://support.computrition.com/

http://www.computrition.com/selfregister.asp











2. The Activation Code screen appears. After entering the activation code, click Next.

3. The Customer Information screen appears. Enter in your information and click Next.

4. Enter the serial number you received with your software. Verify the number on the CD-ROM case. Click Next.

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5. At the Choose Destination Location screen, click Next.

6. The Select Features screen appears based on the serial code entered. Select the preferred features and click Next.

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7. At the Select Program Folder screen, click Next to accept the default.

8. The Installer will load the necessary Hospitality Suite files.

9. Upon completion, the SmartUpdate dialog box will appear. SmartUpdate feature assists those users who are upgrading their data and/or application from a previous version. If

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this is a new installation and therefore you are importing data, simply close the SmartUpdate dialog box and proceed to step 13. If you are upgrading Hospitality Suite versions, enter in the required information below and click the Click Here to Start SmartUpdate button. This process could take up to 2 hours. NOTE: See step 16 for further instruction on SmartUpdating additional data sets.

10. Click Finish.

11. Click Finish.

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12. Reboot the server or workstation. For new installations, proceed to the next section, Importing Hospitality Suite Data. For existing customers upgrading Hospitality Suite, please review steps 16 and 17.

13. To SmartUpdate additional data sets, use the Hospitality Suite Administration utility.

a. Click Start>Programs>Computrition>Hospitality Suite>Hospitality Suite Administration.

b. The Login window appears. For the data set that you want to SmartUpdate, enter the username, password, host and click OK.

c. The system prompts you to SmartUpdate the data. To begin, enter the Administrator Login and Password, and click OK. NOTE: This process could take up to 2 hours.

d. When the process is complete, click the Done button to exit the Computrition SmartUpdate dialog.

e. To update additional data sets, repeat steps a-d.

14. Immediately upon completion of the upgrade, log into the Hospitality Suite Security utility to verify privilege levels and update new privileges as desired to Read-Write, Read-Only, or Hidden. NOTE: New features default to a Hidden privilege, so it is important to modify any new settings as desired prior to users accessing Hospitality Suite.

Congratulations, you have successfully installed Hospitality Suite!

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Importing Hospitality Suite Data 1. Using HSAutoMaint, grant Privileges to the Oracle SYSTEM user that is required for import.

a. Open an elevated command prompt b. Navigate to the Hospitality Suite folder at c:\program files

(x86)\computrition\hospitality suite c. Enter the following command; HSAutoMaint GrantPrivsToSystem

sysPW=C1master host=hs d. Once the “Grant Privileges to System Successful” appears you may exit the

command prompt.

2. Copy the data (.NEW file) into the C:\Program Files (x86)\Computrition\Hospitality Suite\NewData directory

3. To begin importing the data, click the Hospitality Suite icon that exists either on the desktop, at the top of your Start Menu, or within the Computrition folder in the Start Menu Programs group.

4. Hospitality Suite detects the presence of the data file and displays the New Data for Hospitality Suite utility. Click Next.

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5. The Enter Password dialog appears. Enter SYSTEM in the Company field, C1master in Password field, the name of the host in the Host field (if applicable), and Click OK.

6. Click Next on the Checking Database dialog.

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7. The Ready to Load dialog appears. Click Next.

8. While installing the data file, Hospitality Suite gives you the opportunity to set your password. Enter your new password in both fields of the dialog box and click OK.

Note: Computrition recommends the default password review1, but this may be changed at any time. The password you set must have a minimum of six characters, containing at least one alpha and one numeric character. Also, it cannot be the same as the schema name. Whatever you set as a password, make sure not to lose it.

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9. At the Data File Location dialog click Next for the default settings.

10. During the import process, your nutrient databases may be updated and because of this, the import will take additional time to complete. After the import is complete, Click Done and Hospitality Suite will automatically launch.

Note: Repeat this process for any additional data that you wish to import.

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11. To log in, enter your login name, password, company, and host into the login screen and click OK. Congratulations, you are now ready to use Hospitality Suite!

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Appendix A: Exporting Data Exporting a current dataset is a CRITICAL step in the installation process if you are upgrading versions of Hospitality Suite. These instructions are based on the software being installed in the following directory or folder: C:\Program Files\Computrition\Hospitality Suite. If your software is loaded in a different location, please make the necessary adjustments.

Before you Begin:

Please plan for the appropriate available disk space (depending on the size of your data, and number of data sets).

Log all users out of the system.

1. Click Start>Programs>Computrition>Hospitality Suite>Hospitality Suite Administration.

2. Enter your username (Company Schema), password, and host in the dialog box and click OK.

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3. After the Utility has started, a screen will appear. Click the Data tab.

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4. Click the Export button. By default the exported data will be located within the exports folder under the Computrition installation folder and can be change to any folder you want.

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5. Click the Start Export button. Do not use the computer while this process is running. When the process is complete, the utility will display the message Optimize Company Complete. A .NEW file is now located within the exports folder and is your exported data.

6. Click Exit.

7. Repeat the process for each additional Company Schema.

8. Zip the export files and move to a secure directory.

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Appendix B: Uninstalling Oracle 10g – Server

Before you Begin:

These instructions are based upon a Windows XP or 2003 Server.

You must be logged in as a member of the Administrator group to uninstall Oracle 10g.

If you are uninstalling Oracle from a client, start on step 16. Some steps may not be required.

To start uninstalling Oracle 10g, you must first delete the HS database and remove the LISTENER (Server Only).

1. Click Start>All Programs>Oracle – OraDb10g_home1>Configuration and Migration Tools>Database Configuration Assistant.

2. The Welcome screen appears. Click Next.

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3. Click the Delete a Database radio button and click Next

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4. Click HS from the list of databases (if not already selected) and click Finish.

5. When prompted, click Yes to delete the Oracle instance and datafiles.

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6. The Database Configuration Assistant dialog appears and begins deleting the instance and data files. When the progress meter reaches 100% (this may take several minutes to complete), click No when asked if you want to perform another operation.

7. Click Start>All Programs>Oracle - OraDb10g_home1>Configuration and Migration Tools> Net Configuration Assistant.

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8. Click the Listener configuration radio button (if not already selected) and click Next.

9. Click the Delete radio button and click Next.

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10. The Listener Configuration dialog box appears. Accept the default listener to delete, LISTENER, and click Next.

11. When prompted to stop and delete the listener, click Yes.

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12. Upon deletion, the Listener Deleted dialog box will appear. Click Next.

13. When finished, the Listener Configuration Done dialog will appear. Click Next.

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14. The Welcome dialog box appears. Click Finish.

You are now going to remove components using the Oracle Universal Installer.

1. Click Start>All Programs>Oracle – OraDB10g_home1>Oracle Installation Products>Universal Installer.

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2. The Welcome screen appears. Choose Deinstall Products and click Next.

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3. Select OraDb10g_home1 and click Remove.

4. At the Confirmation dialog box click Yes.

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5. When the progress meter reaches 100%, the next dialog/screen appears.

6. Upon completion, the Inventory dialog box appears. Click Close.

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7. At the Welcome screen click Cancel.

8. Click Yes when prompted to exit.

9. Reboot Computer

10. Use the command SC delete “SERVICE” to delete any renaming Oracle services from within an elevated command prompt.

a. SC delete “ORACLE1”

b. SC delete “ORACLE2”

11. Delete the Oracle folder, [DRIVE LETTER]:\Oracle

12. Reboot Computer

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Appendix C: Uninstalling Oracle 11g – Server

Starting with Oracle Database 11g Release 2 (11.2), Oracle recommends that you use the deinstallation tool to remove the entire Oracle home associated with the Oracle Database, Oracle Database client installation. Oracle does not support the removal of individual products or components.

1. Please ensure that all users and/or Computrition services connected to the Oracle database are logged off and/or Services stopped.

2. Open an elevated command prompt and change to the drive where Oracle is installed.

3. From the command line window run the following command;

\oracle\product\11.2.0\dbhome_1\deinstall\deinstall

4. Provide the required information when prompted:

• Specify all Single Instance listeners that are to be de-configured [LISTENER]:

• Specify the list of database names that are configured in this Oracle home [HS]:

• Specify the type of this database (1.Single Instance Database|2.Oracle Restart Enabled Database) [1]:

• Specify the diagnostic destination location of the database [C:\oracle\diag\rdbms\hs]:

• Specify the storage type used by the Database ASM|FS []: [Typically FS]

• Specify the list of directories if any database files exist on a shared file system. If 'HS' subdirectory is found, then it will be deleted. Otherwise, the specified directory will be deleted. Alternatively, you can specify list of database files with full path [ ]:

• Specify the fast recovery area location, if it is configured on the file system. If 'HS' subdirectory is found, then it will be deleted. []:

• Specify the database spfile location [ ]:

• Do you want to continue (y - yes, n - no)? [n]:

5. After the Oracle deinstaller completes exit the command prompt and delete the root Oracle folder, [DRIVE LETTER]:\Oracle

6. Reboot the computer

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Appendix D: Uninstalling Oracle 10g – Client 1. Open the universal installer by going to All Programs>Oracle -

OraClient10g_home1>Oracle Installation Products>Universal Installer

2. Click on Deinstall Products

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3. Click on the check box to the left of OraClient10g_home1 and click Remove

4. Click Yes to confirm removal

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5. De-installation process progress

6. Click Close

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7. Click Cancel

8. Click Yes

9. Now delete the C:\Oracle directory including all sub-folders and reboot.

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Appendix E: Uninstalling Oracle 11g – Client 1. Open an elevated command prompt and run

<Drive>:\Oracle\product\11.2.0\client_1\deinstall\deinstall.bat

2. Enter Y and press <enter> to continue

3. Reboot.

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Appendix F: Uninstalling Hospitality Suite 1. Go to the Control Panel and select Uninstall a Program and then select Computrition

Hospitality Suite and click on uninstall.

2. Select Yes to continue

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3. Click Finish

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Appendix G: Undo - Oracle Critical Patch Update (CPU) If the installation of the Oracle Critical Patch Update (CPU) should fail for any reason, you will run the following script. This script will return the Oracle binaries to their original state, and allow you to start the Oracle services normally.

Note: Please contact Computrition Oracle Support for troubleshooting the cause of failure.

Warning: You MUST have created the Oracle Home PATH per the instructions on page 11. If the ORACLE_HOME is not set as \app\oracle\product\11.2.0\dbhome_1 the undo patch will fail.

1. From the Patches folder on the Oracle Database DVD, or Oracle Database download link from the Computrition Support Website, copy the “Patches.zip” file to your c:\temp directory and extract it.

From the DOS command prompt: >cd <CDROM Drive>\Patches For example: >cd e:\Patches >copy Undo_patch.zip c:\temp >cd c:\temp >unzip –o Undo_patch.zip

2. Undo the CPU by executing the following commands:

>cd c:\temp >Auto_undo.bat Follow the prompts.

Warning: If you do not know the following values (Oracle drive letter, Oracle SID, Oracle SYSDBA password), please contact Computrition Oracle Support before proceeding with the Undo Patch.

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