application brief hospitality

PROFESSIONAL DIGITAL TWO-WAY RADIO SYSTEM

Mototrbo™ MaKe rooM for a better WaY to coMMUnicate

Mototrbo benefitS•Reachyourworkforce

anywheretheygowithvoiceanddata

•Improveefficiencyandsafetyonthejob

•Keepconnectedeasilyandseamlessly

•Improveresponsetimeandcustomerservice

•Maximizeyoursysteminvestmentandinfrastructure

•EnhancevalueandreduceoperatingcostsSuccessinthehospitalityworldreliesonthefundamentals–attentiontodetail,

exceptionalcustomerserviceandrapidresponsetoguestrequests.Yettoday’scompetitiveenvironmentrequiresyourhotelorresorttobeevenmoreefficient,productiveandcost-effectivetokeepupandkeepahead.

Whetherit’saspecialrequestforhousekeepingoraspecialeventforhotelsecurity,yourguestsexpectaflawlesslevelofserviceandahighstandardofprofessionalismwhenevertheystayatyourproperty.Howdoyoumeettheirexpectationsandmanagestaffdispersedthroughoutalargeresortorhotel?

tHe cHallenGebig chain or boutique, catering to the business traveler or vacationing tourist, you compete in a highly concentrated industry, with many options on where clientele will spend their leisure and business dollars. Differentiatingyourpropertythroughexceptionalserviceisoneofthemostimportantwaysyoucanretaincustomersandbuildloyalty.Howdoyougivegueststheexperiencetheyexpect?Keepcompetitivewhileyoukeepoperationsrunningsmoothly?Andimprovecustomersatisfactionwhileyoureduceoperationalcosts?

tHe SolUtion Versatile and powerful, Mototrbo™ is the ideal solution. Using digital technology, it combines the best of two-way radio functionality with expanded capabilities to meet your communication needs. MOTOTRBOintegratesvoiceanddataseamlessly,offersenhancedfeaturesthatareeasytouse,anddeliversoperations-criticaladvantageslikeenhancedworkorderticketmanagement,integratedBluetooth®andIntelligentAudio.Picktherightdeviceforyourneedsfromarangeofdifferentmodelsincludingtheultra-thin,ultra-lightSLSeries.MOTOTRBOcanremasteryourworkplaceandthewaypeoplecollaboratetohelpyouachieveevengreaterefficiency.

PAGE 2

application brief hospitality

Hotel anD reSort ManaGerS can UpGraDe SerVice anD DoWnSiZe coStS

connect front desk to back office with the ultimate in discreet communication.EverythingaboutourSLSeriesdigitalradioisdesignedfordiscretionandstyle,fromitsincrediblyslimshape–soyourstaffwillalwayslookprofessionalandfeelcomfortable–toitsexceptionallysmallsize.

Holditinyourhandandfeelhowlightitis–lessthanhalftheweightofastandardradio.It’ssoeffortlesstocarry,comfortabletowearandelegantinstyling,itcomplementsthemostupscaleattire.

Eventplannerorhotelmanager,cateringaspecialeventorcallingsecurity,thisultra-thindigitalradiogetsthejobdonewithoutgettingintheway.Andwithanarrayofunobtrusiveaccessories–fromsurveillancetoBluetooth®earpieces–itenhancesdiscreetcommunicationwhileincreasingguestsatisfaction.

communicate clearly with exceptional audio. Communicatingthroughoutyourentireresortisvitaltorunningitsmoothly.AndMOTOTRBO’sdigitaltechnologycanmakeallthedifference.Itproducesclearervoicecommunicationsoverawiderareathancomparableanalogradiosthatlosesignalstrengthwithdistanceandcreatedistractingstatic.

MOTOTRBOaccuratelydeliversbothvoiceanddatawithvirtuallynolossthroughoutyourentirecoveragearea.Soyoucanconnecttoyourstaff,nomatterwheretheyareontheproperty.

prioritize communication immediately. Emergenciesdohappenandyouneedtoconnectwithyourworkerswhentheydo.MOTOTRBO’stransmitinterruptsuite–withvoiceinterrupt,emergencyvoiceinterruptanddataovervoiceinterrupt–enablesyoutoprioritizecriticalcommunicationthemomentyouneedit.

MaKe eVerY cUStoMer interaction firSt claSSWhetheryourstaffiswelcomingagroupatthefrontdeskormaintaininggreensonthebacknine,youcankeepeveryoneeasilyandseamlesslyconnectedwithMOTOTRBO™digitaltwo-wayradiosandaccessories.Ifaguestcallsaboutabrokenairconditionerorthepoolmanagerrequestscleantowels,youcancreateaworkorderticketorsendtextmessageinstructionsinstantly.Ifcateringasksforbanquetassistanceorsecuritysignalsthereisanemergency,youcanlocatetheclosestemployeetorespondimmediately.

“At the end of the day we’re all about providing Five Diamond service, and the MOTOTRBO SL Series radio helps us accomplish that.” Max Jenue-Gens Security Officer Acqualina Resort and Spa on the Beach, Miami, Florida

PAGE 3

application brief hospitality

Speed operations and strengthen security. MOTOTRBO’sintegratedGPSmodulehelpsmonitorthelocationofyourstaff.Whetherit’sanissueatthepooloramalfunctioningsprinkler,youcansendthenearestmaintenanceworker,savingrepairtimeandmoney.

Andwhenthere’sanemergency,youcansendtheclosestsecurityemployeetothescene,speedingresponsetime.Bydispatchingsecurityquickly,youimproveguestsafetyandminimizecostsassociatedwiththeftordamage.

extend coverage and expand capacity. MeetyourcommunicationneedstodayandinthefuturewithavarietyofMOTOTRBOsolutions:

•ip Site connect usesastandardIPnetworktoextendthevoiceanddatacapabilitiesofMOTOTRBO.Youcancreateacontinuousnetworkthatcoversyourentireresort–sonomatterwhereyourstaffareontheproperty,theyarerapidlyandreliablyconnected.Oryoucanlinkupto15sitestocreatewideareacoverageorgeographicallydispersedsites.Whetherthey’reinlargeconferencerooms,multiplebuildings,thebasementorpenthousesuite,IPSiteConnecthelpsstreamlinestaffcommunication.

•capacity plusisthesingle-sitedigitaltrunkingsolutionthatmaximizesthecapacityofyourMOTOTRBOsystem.Frombellhopstobanquetmanagers,frontdesktobackofthehouse,maintenancetosecuritymanagement,CapacityPlusenablesahighvolumeofvoiceanddatacommunicationforoverathousandusersatasinglesite,withoutaddingnewfrequencies.

•connect plusisthescalable,multi-sitedigitaltrunkingsolutionthathelpskeepyourentirestaffconnected–upto2,900userspersite.Atthesametime,youcanlinkupto35sitestogether,idealforresortswithexpansiveproperty,suchasconferencecentersandgolfcourseswithlargeworkteamsthatneedtooperateacrossawidearea.

Inaddition,thiscontroller-basedsolutionfeaturesenhancedcapabilitiesthatenablecallstobequeuedduringbusytimesuntilanopenchannelisavailable,importantuserstobeassignedprioritystatuswhenthesystemisinhighdemand,andawire-lineconsoletobeusedforcentralizeddispatch.

reduce operational costs. ByutilizingTDMAdigitaltechnology,MOTOTRBOenablestwovirtualchannelswithinasingle12.5kHzlicensedrepeaterchannel–doublethecapacityofanalog.Becauseyoudon’tneedasecondrepeater,yousaveonequipmentcosts,too.

Byintegratingvoiceanddatainonedevice,MOTOTRBOsavesyoutheexpenseofadditionalequipmentfortextmessagingandGPSlocationtracking.Andtohelpcontrolthecostofreplacingbatteriesprematurely,ourleading-edgeiMpREs™technologyautomaticallymaintainsyourbatteryfleettolengthenbatterylife.Migrate at your own pace.WithMOTOTRBO,youcankeepoperationsrunningsmoothlyduringachangeincommunicationsystems.SinceMOTOTRBOradiosoperateinanaloganddigitalmode,youcanusethemonyourexistinganalogsystemandbeginmigratingovertodigital–onetalkgroupordepartmentatatime–whilemaintainingcommunicationacrossyourentireworkforce.

benefitS for Hotel anD reSort ManaGerS

•SLSeries:Ultra-thindesignfortheultimateindiscreetcommunication

•Clearvoicecommunicationthroughouttheresort

•Integratedvoiceanddatainonedevice

•Textmessagingwhenvoicecommunicationisn’tpractical

•Scalablesolutionstomeetyourcommunicationneeds

•Easytomigratefromanalogtodigitalbecauseitoperatesinbothmodes

application brief hospitality

MOTOROLA,MOTO,MOTOROLASOLUTIONSandtheStylizedMLogoaretrademarksorregisteredtrademarksofMotorolaTrademarkHoldings,LLCandareusedunderlicense.Allothertrademarksarethepropertyoftheirrespectiveowners.©2012MotorolaSolutions,Inc.Allrightsreserved.RO-99-2257A

Formoreinformationonhowtomakeroomforabetterwaytocommunicate,visitmotorolasolutions.com/mototrbo.

Hotel anD reSort Staff can act eXpertlY anD interact effectiVelY

Hear clearly throughout the property. NomatterifyourpeoplearemakingrepairsonanoisyHVACsystemormakingtheirwaythroughacrowdedconvention,theymustbeabletounderstandthemessage.

AvailableonsomeMOTOTRBOradios,theIntelligentAudiofeatureautomaticallyadjuststheradio’svolumetofittheenvironment’snoiselevel.Thevolumeturnsupinnoisyplacessotheywon’tmissacallandturnsdowninquietsettingssotheywon’tdisturbguests.Andwithbackgroundnoisesuppression,communicationcomesthroughloudandclear.

WithourcompletelineofaudioaccessoriesfeaturingexclusiveIMPRES™audiotechnology,yourpeoplecanwearheadsetstohelpfurthersuppressambientnoise,improvevoiceintelligibilityandamplifyloudness.Nowyoucanbeconfidentthey’llclearlyhearthemessageandnotmissacall.

communicate without disturbing guests. Inmanyareasofahotelorresort,radiochattercandisturbguestsordisruptasereneenvironment.Whetheryourstaffisinthemainlobby,inguestroomhallwaysorabustlingrestaurant,MOTOTRBOhasdiscreetcommunicationsolutionsthatmatchtheirworkstyleandyourworkplace.

Vibrate alertletsyouswitchtheSLSeriesradioto“vibratemode”andadjustthesettingbasedontheenvironment.Ratherthansoundingaudibletones,theradiovibratestoalertofacommunication,quietlyanddiscreetly.Nowstaffcanconversewithoutinterruptionandwithoutinterruptingguests.

lightweight headsetssuchastheD-styleearsetwitheasy-to-use,in-linepush-to-talk,ensureyouremployeesgetthemessage,notyourguests.

text messagingletsyoucommunicatequietlyandpreventdisruptions.Thelarge,full-color,highresolutiondisplayoperatesindayornightmodetoshowmoreinformation,atonce,withoutscrollingthroughpages.Nowit’seasyforfrontdeskpersonneltoconfirmwithhousekeepingthataroomisready.

Data applications, suchasworkorderticketmanagement,speedresponsetimestoguestrequestsbyoperatingrightonMOTOTRBOradios.Forexample,frontdeskpersonnelcanimmediatelyenterworkordersformaintenancewhenaguestcallstoreportanissuesorepairscanbecompletedquickly,leavingyourguestsatisfied.

batteries that last through long shifts. UsingadvancedTDMAdigitaltechnology,MOTOTRBOradiosoperateupto40%longerbetweenrechargescomparedtotypicalanalogradios.Toensureyourradiosystemischargedandreadytogowheneveryouneedit,ourleading-edgeIMPRES“smartenergy”technologystreamlinescommunicationbetweenthebatteryandthechargertoautomatebatterymaintenance.Theresultisradiosthatworkaslongasyourpeopledo.

Hands-free accessories for hassle-free efficiency. Whetheritismaintenancecompletingarepairorhousekeepingpreparingrooms,hands-freeoperationkeepsemployeesfocusedonthetaskathand,notthetechnology.SomeMOTOTRBOradiosfeatureintegratedBluetooth®audioforconvenientwirelesscommunications.Ourcompletesuiteofnyloncarrycases,swivelbeltclipsandultra-lightweightheadsetsarecomfortabletowearduringthelongestshifts.

BENEFITS FOR HOTEL AND RESORT STAFFIntelligentAudioautomaticallyadjustsradiovolumetomatchbackgroundnoise

Discreetsolutionsthatwon’tdisturbguestsoryourenvironment

Enhancedworkorderticketmanagement,toquicklyrespondtorequests

Extendedbatterylifeforlongworkshifts

Hands-freeandwirelessaccessorieskeepthemfocusedonthejob

HoSpitalitY applicationS tHat SerVe YoU

• Text messaging: Send text messages so staff can read discreetly when convenient, and not distract guests or disturb your environment

• Location tracking: Monitor staff whereabouts on resort grounds so they can respond immediately; in an emergency, you can pinpoint security personnel and send the nearest to the scene

• Work order ticket management: Send directly to a maintenance worker’s radio to make repairs, address customer issues and manage work orders

• Telephone-to-radio interface: Let employees or guests use a land-line phone to connect directly with radio users such as maintenance or security personnel

Motorola Solutions, Inc. 1301 East Algonquin Road Schaumburg, Illinois 60196, U.S.A. 800-367-2346 motorolasolutions.com