HOSPITALITY OPERATIONS

Today’s Session

Identify hospitality provision where it is the main business.

Explain what is meant by the term hospitality.

Analyse the importance of hospitality within the T&T industry.

Unit Learning Outcomes Know the products and services offered

by different types of hospitality provision.

Understand how hospitality providers meet customer expectations.

Be able to plan hospitality provision for a T&T organisation.

Understand the factors affecting hospitality operations in T&T organisations.

What is Hospitality?

“Hospitality is the provision of

accommodation, food and drink and other relevant services.”

Hospitality as the Main business

e.g. A company whose main business is accommodation, food and drink.

An example would be the Hilton, which earns it’s main profits through the sale of hotel rooms, restaurant food and beverages.

The ancillary services are conferencing, events and health & fitness facilities.

What is a hotel?

On your tables come up with a definition - in no more than one sentence - of what a hotel is.

“A hotel is an establishment that offersaccommodation, food and drink to

anyone that is willing to pay for it.”

Do you think is this an accurate definition? Any problems with it?

How Hotel Market Revenue in the UK has increased since 2002.Reasons?

2001

2002

2003

2004

2005

2006

90009500

10000105001100011500

Revenue (£m)

Revenue (£m)

Hotel Chains and Brands

On your tables, now list as many hotel chains orbrands that you have

heard of.

Examples of Hotel Brands and Chains

Choose a hotel……..

Name a hotel you have stayed in and tell the class about your experience of staying there. Where was it Why were you there What did you think about it What service were you offered Was it a budget or luxury brand Did you have any special requests?

Guest Houses‘Guest Houses are generally smaller thanhotels and may not provide food and drink. Most guest houses are family run and onlyhave a few rooms. They are often situated inlarge houses.’

‘Guest Houses were a popular way to spend summer holidays years ago and you would not expect to have a private bathroom.’

‘These types of establishments can befound in any main tourist area/seaside resort. Facilities have now improved in Guest Houses butthe product remains similar.’

OAKWELL GUEST HOUSE, BRIDLINGTON

Holiday Centres

Let’s start by taking a look at what Pontins

http://www.youtube.com/watch?v=JvmTDJVFygo&feature=related

http://www.youtube.com/watch?v=8U573EGmk6Q&feature=related

Activity

In groups… Come up with

advantages and disadvantages for using holiday centres.

Consider what types of customers use holiday centres.

Is the holiday centre a modern concept or old fashioned?

BUTLINS AS IT USED TO BE….

http://www.youtube.com/watch?v=YzVuDi-W_Yc

What do we think?

Is there a place in the contemporary holiday market for a holiday centre style holiday?

http://www.youtube.com/watch?v=GMJ_qS_9PfY

Campsites and Caravan Parks

Who are campsites and caravan parks suited to? What can they offer?

Providing for Specific Needs Children’s Menu Vegetarian Options High Chairs Adapted Rooms Lifts and Ramps Adjoining Rooms Valet Parking Allocated Parking

Summary

Observed the structure of the unit. Identified hospitality provision

where it is the main business. Identify hospitality provision where

it is an additional service. Explain what is meant by the term

hospitality. Analyse the importance of

hospitality within the T&T industry.