HOPE @ UMHS Program2012 Clinical Program of the Year

Administrative ForumFebruary 11, 2013

Hope Medical Clinic of Ypsilanti, MI• Non-profit founded over 30 years

ago• Provides 11,000 free medical and

dental visits to 3,700 uninsured, low-income patients

• 100 medical/dental + 250 other volunteers

• Lacks on-site specialized equipment to provide appropriate diagnosis and triage

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Making an On-Site Partnership a Reality

• Formulation of plan(s)• Memorandum of

Understanding – a team effort including:– Legal– Facilities– Human Resources– Medical Education– Public Relations

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Making an On-Site Partnership a Reality

Patients remain patients of Hope Medical Clinic• Hope provides and maintains

all medical records• All follow-up visits, tests and

medications managed by Hope• Hope obtains free radiologic,

laboratory and pathologic via Trinity

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HOPE @ UMHS Clinic Workflow

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HOPE @ UMHS On-site Operations• Saturdays• All volunteers part of Hope workforce• UMHS volunteers include:

– Attending/resident physicians, medical students

– Nurse practitioners and/or PA’s, nurses– Audiologists– Medical assistants, optical shop/tech– Clerical staff

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Hope@ UMHS Operational Highlights• Program began October 2010

in otolaryngology; first five clinics provided 74 patient evaluations and 60 procedures

• 2012: 401 total visits; 50 of these patients enrolled in UMHS MSupport charity care program for essential follow-up care

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HOPE @ UMHS Participating Departments• Dermatology• Ophthalmology• Otolaryngology-Head

and Neck Surgery• Plastic Surgery

“Is this how you hold a

paper chart?? I Hope so.”

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Happy to be here…

… and proud to serve!

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