hoosier management that cooks hd
TRANSCRIPT
Management That Cooks
Hoosier HospitalityMarch 2012
2
Attitude
The longer I live, the more I realize the impact of attitude on life.
Attitude, to me, is more important than the past, than education,
than money, than circumstances, than failures, than successes,
than what other people think or say or even do. It is more important
than appearance, giftedness or skill. It will make or break a company…
a church…a home. The remarkable thing is we have a choice every day
regarding the attitude we will embrace for that day. We cannot change
our past… we cannot change the fact that people will act in a certain
way. We cannot change the inevitable. The only thing we can do is play
on the string we have, and that is our attitude. I am convinced that life
is 10 percent what happens to me and 90 percent how I react to it. And
so it is with you…we are in charge of our attitudes!
-Charles Swindoll
“It’s Always a People Thing”
VISION
3
INTEGRITY COMPASSION
You know that little things count
You find the white when others see gray
You mess up, you ‘fess up
You create a culture of trust
You keep your word
You care about the greater good
You’re honest but modest
You act like you are being watched
You hire integrity
You stay the course
The Integrity Advantage
4
“The Cannoli Factor”
Motivation
Appreciation
Delegation Communication
5
The Law of Connection
6
“People don’t care
how much you know
until they know
how much you care”
John C. Maxwell
The 21 Irrefutable Laws of Leadership
Identify The Bad Apple…
7
Willing/Able
Willing/Unable
Unwilling/Unable
Unwilling/Able
A “Great” Chart For Employee Management
G
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A
T
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DRILL DOWN !
9
ROLE
RESPONSIBILITY
RELATIONSHIP
RESPECT
