MONEY SAVINGBUG BUSTING

WIN

£50!

GAS SAFETY

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KEEPING YOUINFORMED

ISSUE 59 – SUMMER 2009YOUR WDC HOUSING NEWSPAPER

CONTENTS1 ANNUAL GAS SAFETY CHECK

HOUSEHOLD CONTENTS INSURANCE

2 LAG – WHAT IS IT? REDUCE YOUR FOOD WASTE

3 WARWICKSHIRE DIRECT

4 NEW T.P.O. PAYING THE RENT

CLAIMING BENEFITS

5 YOUNG MUMS AT JUST 4 U

6 COMMON PESTS – A SIMPLE GUIDE

7 PAYZONE UPDATE HAPPY BIRTHDAY DORA

8 GARDENING GUIDELINES WORD SEARCH

9 WIN £50 LAUGHTER & LUNCH

10 DIRECT DIAL DIRECTORY

Published by Housing, Warwick District Council (WDC), Riverside House, Milverton Hill, Royal Leamington Spa CV32 5QE. Tel: 01926 450000.Designed by The Printroom, WDC – 01926 456108. Managing Editor (WDC) Fiona Walsh (01926 456447). Editor Nicki Hughes (01926 456119).

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ANNUAL GAS SAFETY CHECK FOR ALL TENANTS

HOUSEHOLD CONTENTS INSURANCEWarwick District Council household contents insurance is arranged through Norwich Union. From the 1 June 2009, you need to be aware they have changed their name to AVIVA.

What does this mean for you? You do not need to take any action; it is simply a name change. Norwich Union has not been

taken over by another company and there will be no changes to your policy terms and conditions.

If you do not have contents insurance, then you can obtain it through the Council and make the

payments at the same time as your rent. The scheme offers

peace of mind for a very reasonable cost. If you would like more information about the scheme, please call Mr S Sangha on 01926 456408.

This service, carried out by KINETICS on behalf of the Council takes approximately 40 minutes and will involve a thorough check of your heating system and gas fire.

Kinetics will contact you by letter, offering an appointment to carry out the gas safety check. If this is inconvenient, please contact Kinetics and they will be happy to rearrange for a more convenient time. Where tenants persistently fail to give access for the safety check and are in breach of their tenancy we will seek a court order allowing us to gain access to your home to carry out the service. The costs incurred by this will be charged to the Tenant. If it is more than a year

since your central heating boiler and gas fire was serviced or you have ignored your letters, please contact Kinetics on: 0845 5211540 and choose option 2 for servicing and repairs.

Each year more than 50 people die from Carbon Monoxide poisoning due to faulty heating appliances. Don’t let this be you.

We always use a Gas Safe Registered Engineer; Gas Safe replaces the old Corgi Registration. Always ask to see ID. If you are in any doubt call Kinetics, Warwick District Council or Gas Safe on 0800 408 5500.

It is a legal requirement that your home is given an ANNUAL GAS SAFETY CHECK.

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LAG – WHAT IS IT?The Leaseholders’ Action Group promotes the views and aspirations of its members and is open to any Warwick District Council Leaseholder to join.

If you are a current leaseholder you should receive a newsletter, The Leaseholder, through your door every quarter. It contains dates for your diary, details of meetings, activities and news items.

If you have not received a newsletter, please contact:Mel Timms on 01926 456421 or email mel.timms@warwickdc.gov.uk to confirm that your name and address is on the distribution list and you’ll be sure to get your next copy.

Why not attend one of the future meetings to find out what’s going on?

Did you know that around a third of all the food we buy ends up being thrown in the bin and most of this could have been eaten? For example over 5 million potatoes are thrown away in this country every day! Reducing food waste is a major issue and not just about good food going to waste; wasting food costs the average family £420 a year and has serious environmental implications too. If we all stop wasting food the CO2 impact would be the equivalent of taking 1 in 5 cars off the road.

Warwick District Council supports this campaign and will be running Love Food Hate Waste road shows across the district during the autumn to provide further information such as; how to cut food waste and save money, free recipe cards for using up your leftovers, ‘Smart shopping’ tips and information on storing food to minimise waste.

You can sign up for an email alert to let you know the dates of these

20,000 VISITORS TO THE CHAIN!A presentation is being made to a lucky lady from Lillington for being the 20,000 visitor to the Chain. She will be presented with her gift on Thursday 2 July at the Chain, with Housing Officers and staff from Warwick District Council in attendance. We will have photographs in the next issue of Home News.

WANT TO SAVE MONEY?REDUCE YOUR FOOD WASTE!Love Food Hate Waste is the ‘Waste Not Want Not’ of the modern day, providing handy tips, advice and recipes for leftovers to help everyone waste less food.

road shows by visiting the Refuse and Recycling page on our website at www.warwickdc.gov.uk

If you have any ‘left over’ recipes or tips on how you have reduced your own household food waste then we’d love to hear from you, see contact details below. There will be a prize for the best recipe, entries by 31 July 2009.

For further information on how to save yourself money and reduce food waste, please visit the campaign website at www.lovefoodhatewaste.com

Email: waste.education@warwickdc.gov.uk or write to:Food Waste, WDC, PO box 2176, Riverside House, Milverton Hill, Leamington Spa, CV32 5QF

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WARWICKSHIRE DIRECT

OPENING TIMESLILLINGTONLibrary, Valley Road, Lillington Leamington. CV32 7SJMonday: 9:30am–1pm and 2pm–5:30pmTuesday: 9:30am–1pm and 2pm–7pmWednesday: CLOSEDThursday: 9:30am–1pm and 2pm–7pm Friday: 9:30am–1pm and 2pm–5:30pm Saturday: 9:30am–4pm(Closed on Bank Holidays)

KENILWORTHLibrary, Smalley PlaceKenilworth, CV8 1QGMonday: 9am–7pm Tuesday: 9am–5.30pmWednesday: 10.30am–5.30pmThursday: 9am–7pm Friday: 9am–5.30pm Saturday: 9am–4pm(Closed on Bank Holidays)

WHITNASH Library, Franklin Road Whitnash, Leamington Spa, CV31 2JH Monday: 9:30am–5:30pm Tuesday: 9:30am–7pmWednesday: 10.30am–5.30pmThursday: 9:30am–7pm Friday: 9am–5.30pm Saturday: 9:30am–12:30pm(Closed on Bank Holidays)

WARWICKShire Hall, Market Square Warwick, CV34 4SAMonday: 8am–5:30pmTuesday: 8am–5.30pmWednesday: 8am–5.30pmThursday: 8am–5.30pmFriday: 8am–5pm Saturday: 9am–4pm(Closed on Bank Holidays)

Did you know...?If you prefer to speak to someone face-to-face about a council enquiry, whether it is relating to a Warwickshire County Council or Warwick District Council service, you can through your nearest Warwickshire Direct ‘one-stop shop’.

What exactly is a Warwickshire Direct ‘one-stop shop’? It is a building situated within a community where you can speak to Customer Service Advisors about a wide range of council services.

Some of the things you can do at Warwickshire Direct:

Enquire about your Council Tax, �Business Rates and Benefits accounts (completed forms can also be returned and information checked)Apply for a disabled parking �badgeApply for a bus pass �Report faulty street lighting �Report Council Housing repairs �Report problems on the Highway �Report a missed waste collection �and book a bulky waste collectionApply to go on the Council �

Housing registerReport environmental health �issuesApply to go onto the Electoral �RegisterPass information through to your �Housing OfficerAccess other partner services �such as: CAB, Credit Union, Local town councillors and Safer Neighbourhood teamsAccess information and advice �on leisure services, car park facilities, recycling and waste collection days, free school meals, adult health and community services and trading standards.Borrow Library books, DVDs and �CDs!

Will my enquiry be dealt with effectively? I usually telephone or visit Riverside House…All Customer Service Advisors are specially trained in the wide range of services on offer and will, wherever possible, try to resolve your query on the spot. For most enquiries you can simply walk in – although you may need to make an appointment for some services like Registration.

a partnership between Warwickshire County Council and Warwick District Council.

Making the most of Kenilworth Direct

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Well the good news is that you can pay your rent by Direct Debit, which is really quick and easy to set up. Your rent is taken directly from your bank or building society each month and has advantages compared to other ways of paying;

The payments are made �automatically from your account, so you don’t need to remember to pay each monthYou get 10 days notice of �amounts to be debited from your account if the amount you need to pay changes due to a rent increase or a change in your circumstances, so you can ensure the funds are thereYou don’t need to worry about �

New Tenant Participation Officer We welcome Margaret Allen, our new Tenant Participation Officer, responsible for consultation with tenants and encouraging participation in our residents groups. The role involves getting you involved and keeping you informed about any projects being undertaken that will improve the local community and the environment you live in.

Margaret has worked in local government for 7 years, with the last two years at Warwick District Council as part of the Housing Benefit team. Margaret will be out and about knocking doors, delivering leaflets and hosting coffee mornings across the whole district. Working with local communities on identified projects, Margaret will assist in taking these forward and identifying funding sources.

Residents groups are currently being set up at Packmores, Eden Court and Crown Way and if you are interested in joining or setting up a group, please contact Margaret Allen on 01926 456451 or email margaret.allen@warwickdc.gov.uk.

PAYING THE RENT COULDN’T BE EASIER!

MAKE SURE YOU CLAIM

missing a payment, perhaps due to illness, or being on holidayPayment by direct debit is secure �The Council will inform you of �any changes and update your direct debit every year There is an immediate money �back guarantee if an error is madeYou won’t fall behind with the �rent paymentsYou will no longer receive �reminders to payNo more queuing to pay �No more writing cheques �No more postal charges �You can cancel the direct debit at �any time you want to – just make sure you have another method of payment in place!

If you are struggling with your finances at the moment and are unable to pay your rent or council tax, you might be entitled to help by claiming housing and council tax benefit. These benefits are assessed based on your income and household circumstances.

It’s not easy to know where to start when looking for help, but you can contact your Housing Officer or you can use the tool kit on the website www.entitledto.co.uk. All you have to do is answer questions about your circumstances and you will be advised what you might be

entitled to claim, such as housing or council tax benefit.

If you don’t have internet access at home, just call into your local Warwickshire Direct and ask them to go through it with you – their details are in this issue on page 3.

Or you can call our customer service centre on 01926 456837 and a housing benefit and council tax benefit claim form will be sent out.

If you require independent debt advice, you can contact the Citizens Advice Bureau on 01926 457900 and speak to a debt advisor.

Do you wonder if there’s an easier way to pay your rent? Perhaps while you’re queuing during your lunch hour, or can’t get to the post office or shop easily because of the hours you work? Maybe you forgot to tell the bank to change your standing order when the rent changed?

Gladys Gibbs meets Margaret Allen

If this sounds like a good idea then just call 01926 456409 for an application form.

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There was a good turn out to the group, with some mums sitting chatting with a cup of coffee, while others played with their children. It was a very relaxed atmosphere and the mums were happy to talk about what they gained from the group.

Kerry Bates, 21 was chasing her 3 year old son Rhys around the garden. He has loads of energy and on her day off from college,

Kerry enjoys the opportunity for them to do something active together. “He loves the crafts and messy painting” says Kerry “and I can have a chat with some of the other mums while I’m here.” Kerry has been coming to the group since Rhys was a year old and finds it a sociable and friendly place to meet others with young children.

Nichola Johnson, 20 and her 8

month old son, Jamie are regulars at the Children’s Centre. They attend a number of sessions throughout the week, even making use of the crèche whilst Nichola does her “confidence building” course. Nichola does not have family in the area and finds it a great place to meet other young mums and to chat about their children. “There’s always someone here to ask for advice,” she says

In the last issue of Home News we told you about a group of young mums who meet up at Lillington Children’s Centre, every Friday, called Just 4U. We paid them a visit to find out what they were up to.

“I’ve talked to the health visitor about Jamie’s feeding and he’s teething at the moment and not sleeping so well, so they’ve helped me with that.”

Codey Horley, 16 has got it all to come! Very close to giving birth, she has been visiting the group on a Friday since she found out she was pregnant and has enjoyed meeting young mums with their babies and finding out what to expect. Being tutored at home for the latter part of her pregnancy the group offers her the social contact she’s been missing and the chance to talk to other mums of her own age. She brings her little sister along, who’s one, so she’s been able to gain some good experience, before her own child arrives.

If you would like to visit the Lillington Children’s Centre then just pop along on a Friday from 1pm – 3pm or call 337105 for more information.

Rhys, his mother Kerry Bates, Cassy Hands with her daughter Rebecca.

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YOUNG MUMS

H

– A SIMPLE GUIDE It’s that time of year again, when our friendly neighbourhood creepy crawlies and pests come out to play! But would you know what to do if your kitchen was being overrun by ants, or beetles for instance?

COMMON PESTS

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We take a look at some of the most common pests we encounter in and around our homes, what can be done about them and who to contact for further information;

Bees The Council will not treat to eradicate bees, as Honey Bees are protected

under law and cannot be killed. They

will not normally harm humans, but if they are in a swarm, usually attached to a tree, there’s no need to worry as they will fly away as the evening approaches. A local bee keeper may be interested in collecting a swarm of bees. Just contact the Bee Centre at National Agricultural Centre, Stoneleigh.Wild Bees in a hole in the ground may be treated by a private pest control firm if they are a nuisance – see Yellow Pages under Pest Control. Make sure you check the cost and scale of the treatment before agreeing to it. Bees going in and out of individual holes in the ground or soft mortar of a wall are likely to be Solitary Bees also known as Mining Bees. The solution is to re-point the wall at the end of the summer. The bees will not harm humans.

Bed Bugs Bed Bugs are a parasite feeding on the blood of birds or mammals

(including humans). They may gain access

to a house via a birds nest, from an infested nearby property or even infested second hand furniture. Premises can by treated by Environmental Health (Free Service). The premises should not be vacuumed for 21 days after treatment as this may remove the insecticide

Cockroaches Cockroaches are rarely found out of doors, preferring warm and humid

places such as kitchens, boiler

houses, laundries etc. They carry a number of diseases – especially those associated with food poisoning. They can be extremely difficult to control and may take several visits and several weeks to eradicate. Premises should not be vacuumed for 21 days if possible after treatment as this may remove the insecticide.

Rats Rats are known to spread disease and cause damage to property through gnawing,

The Environmental Health Business Unit can provide a free service to eradicate rat

infestations from domestic premises

and by payment at commercial premises.

Mice Mice are known to spread disease and cause damage to stored food by

contamination with urine and faeces.

Premises can be treated by Environmental Health under the usual charging regime.

Wasps Wasps are only a danger to a small number of people

who are allergic to their stings.

If the wasps are not a nuisance then they can be left alone. They will not normally cause damage to a property. A “wasp nest” will normally die off in cold weather and nests are not used a second time. If wasp activity is seen one year it will indicate a possible access point which other wasps may use in a subsequent year. Premises can be treated by a private contractor, details via Yellow Pages under Pest Control. Make sure you check the

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HAPPY BIRTHDAY DORA!

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You do not need to worry, as there are still many outlets where you can pay your council bills over the counter, such as;

Post Offices across the UK, �Post Office branches in �WH Smiths. PayPoint outlets – there are over �25 across the district, including The Square, Kenilworth, The Bridges Supermarket, High Street, Leamington Spa, Sainsbury’s at Coten End, Warwick and One Stop, Heathcote Road, Whitnash

To find your nearest location just visit www.allpay.net/outlets

If you are looking for a more convenient way to pay your rent or council tax bills, then you

Resident at James Court, Sheltered Housing in Warwick, Dora puts her long life down to living in Warwick, eating regular home cooked meals and exercise – and no smoking or drinking either! She has lived through two world wars and says that she has had a very good life. Leaving school at 14, she worked in childcare and beauty as well as keeping busy with her family over the years.

Losing her beloved husband some 23 years ago, Dora has been very independent and still is! She gets out and about on her scooter shopping, or enjoys a few hours with her friends in St Nicholas Park. She

cost and scale of the treatment before agreeing to it. The householder can treat a nest themselves if it can be safely reached. Suitable products are available from garden centres and DIY stores. It is best to use a wasp nest powder insecticide, puffed into the area where the wasps are seen coming and going and this is best done in the evening when the nest is quiet. Activity may be seen around the hole/access point for a number of days. Always follow the manufacturers instructions.

Woodlice, Ants & Spiders

The Environmental Health Business Unit does not provide a service to treat for these insects as they are not of public health

importance. A private contractor may

be willing to treat and details can be found in the Yellow Pages under Pest Control. Always check the cost and scale of the treatment before agreeing to it.The householder can treat infestations themselves. Suitable products are available from garden centres and DIY stores. A powder or crawling insect aerosol can be used – always follow the instructions.

A charge is made for the service provided to most householders. Pensioners are eligible to a half price reduction and those on income related benefit to a free service – current charges and further information are available from Environmental Health as is further written guidance.Environmental Health PO Box 2176, Riverside House Milverton Hill Royal Leamington Spa CV32 5QF. Tel: 01926 456137

might like to think about setting up a direct debit, where your rent is paid automatically, meaning no more queuing to pay and no payments being missed. For more information, or to pick up an easy to complete form contact the following;

Housing Finance team on �01926 456408/9 Your local Warwickshire Direct – �Shire Hall, Warwick, Kenilworth, Whitnash and Lillington, Warwick District Council’s offices �at Riverside House

You can also pay via the website at www.warwickdc.gov.uk/epayments and don’t forget it is a freephone number 0800 028 3377, available anytime.

PAYZONE UPDATEFrom 31 May 2009, Allpay, who process rent payments on behalf of Warwick District Council, announced that PayZone outlets no longer accept payments for council bills.

Dora Fifield, celebrates her 100th birthday this month and is eagerly awaiting her telegram from the Queen.

has always enjoyed a good social life and counts the staff at James Court amongst her many friends, with nothing but praise for the help and support they have given her over the years.

Dora’s family visit her regularly and she likes to keep up with the news about her two great

grand children – one is 3 years old and the youngest has his first birthday in July, as

Dora turns 100. Slowing down a bit in recent years, Dora isn’t able to do as

much painting or knitting as she used to, but enjoys the TV and the lovely view from her flat, but she really

doesn’t want for much else. We all wish you a very Happy birthday Dora.

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WORD BANKaustria belgium croatia france germany hungary italy poland portugal slovakia sloveniaspain switzerland

WORDSEARCH WINNERCongratulations to Mrs Langley of Lillington who won our £40 Tesco voucher. She used the money to treat her three grandchildren to some new clothes for their holiday in the Isle of Wight. “It was lovely” she said.

You could be a lucky winner of a year’s membership to any of our Pyramids Gyms across the district

and get yourself fit and healthy for the summer! All you have to do is send your name, address

and email address to Fiona Walsh, Housing, Warwick District Council, Riverside House, Milverton Hill, Royal Leamington Spa CV32 5QE to arrive by 31 July. The winning entry will be drawn from a hat.

WIN A YEAR’S GYM MEMBERSHIP

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Continuing our series from tenant and Home news editorial panel member, Helen Scott

As I write the wind has dropped to a pleasant level and the sunshine is glorious, hopefully it will stay for a while. The winter fortunately was not all disaster and my Rhododendrons were gorgeous, a feed of “Sequestered Iron “ will benefit these if you haven’t already applied it! After a rather late start most things are growing vigorously. Have you thought of growing Runner Beans in a tub, supported by a “Wigwam” of sticks? Or Potatoes layered in a Barrel, and small tomatoes grown in a Hanging basket can be another success story. It helps the budget and you will love the flavour of home grown produce. Herbs and Lettuce grown in pots are another idea.

You will get many tips and much advice from TV Gardening Programmes and Garden Publications. It was pleasing to hear the celebrities and other visitors to the Chelsea Flower Show remark how much solace – a word I heard many times – they found in their garden and the only “grumble” was the “nuisance” of the wind.

Nature gives us many challenges, but we gardeners are a tolerant lot.

GARDENING GUIDELINES

HOLIDAY WORDSEARCH COMPETITION

One word from the word bank is not in the puzzle. If you can find it, complete the form below and post it to us. In the event of a tie, first out of the hat wins.

Send your entries to:Fiona Walsh, Housing Services, PO Box 2175, Warwick District Council, Riverside House, Milverton Hill, Royal Leamington Spa, CV32 5QE to arrive 31 July 2009.

Name: .............................................

Address: .........................................

...........................................................

Tel: ...................................................

The missing word is:

...........................................................

www.warwickdc.gov.uk

HOME NEWS

WIN

£50!

9

NEW LOOK HOME NEWSYou might have noticed something different about your Home News this month?! Yes we’ve given it a new look.

We have had the same Home News for a number of years now and thought it was about time we gave it a bit of a re-vamp and modernised it so that it looks more like the magazines you are used to reading.

Following research with staff, our tenants’ editorial panel and a number of residents, it was agreed that this format was the most preferred. We still have the same team of

people working on Home News and we will still feature your regular and favourite

articles, so the content has not changed at all, just the way we present it.

We’d love to hear what you think. Please take a few minutes to complete the form and return it to Fiona Walsh, Housing, Warwick District Council,

Riverside House, Milverton Hill, Royal Leamington Spa, CV32 5QE for the chance to win one of two

£50 cheques.

LEAN SYSTEMS THINKING –TELL US WHAT YOU THINK!Housing and Property Services recently launched a ‘Lean Systems Thinking’ project for the Repairs Service.

It is an innovative approach to improve the repairs service we provide for you. Everyone is invited to contribute to the project. Input has been received from Councillors, managers, contractors and frontline staff. Now we need input from you, our tenants! Our Tenant Participation Officer Margaret Allen has been

holding a series of coffee mornings to enable Tenants and Leaseholders to meet and tell us about the repairs service they receive from us and to give suggestions on how we can better the service. This information will be fed back into the project to allow us to improve the service we provide for you. Margaret has more coffee mornings in the pipeline.

For details please contact Margaret Allen on 01926 456451 or email her margaret.allen@warwickdc.gov.uk.

How much of Home News do you normally read?All of it �Most of it �Some of it �None of it �

Which of the following features would you like to appear regularly in Home News? (tick as many as are applicable);Housing and Property services �Repairs and renovations �Handy hints and tips �Gardening news �Recipes �What’s on at your local centres (Childrens/The Chain/ Packmores etc) �News and updates � Residents & tenants news �Articles for young people �Articles for older residents �What’s on information – events in an around your area �Contact telephone numbers �Competitions �Other please specify ...........................................................

What do you think about the new look Home News? Like �Really like �Dislike �

Why? .................................................

...........................................................

Name ................................................

Address .............................................

...........................................................

Postcode ...........................................

Email .................................................

Tel ......................................................

Please return to: Fiona Walsh, Housing, Warwick District Council, Riverside House, Milverton Hill, Royal Leamington Spa CV32 5QE

HOME NEWS

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MONEY SAVINGBUG BUSTING

WIN

£50!

GAS SAFETY

www.warwickdc.gov.uk/homenews

KEEPING YOUINFORMED

ISSUE 59 – SUMMER 2009YOUR WDC HOUSING NEWSPAPER

YOUR DIRECT DIAL DIRECTORY�

10

Supporting People Services Manager Joan Hicks ................... (01926) 456 405

If you prefer to write, our address is:Housing and Property ServicesWarwick District Council, P.O. Box 2175, Riverside House, Milverton Hill, Royal Leamington Spa, CV32 5QE

If you prefer to email:Housing Register & Homelessnesshadvice@warwickdc.gov.ukRepairs Queries – not for reporting repairs hsgrep@warwickdc.gov.uk Reporting Repairscontactus@warwickdc.gov.ukHousing Officers & Estate Managementhsgem@warwickdc.gov.ukRent Arrears Teamhsgra@warwickdc.gov.ukLettings & Moving Homehsglet@warwickdc.gov.ukHousing Complaintshsgcr@warwickdc.gov.ukLifeline Control Centreccms@warwickdc.gov.uk

Opening hours of the Customer Service CentreMonday to Thursday 8am-7pm, Friday 8am-6pm, Saturday 9am-1pm

Housing Benefit ....................................... (01926) 456 837

Housing ManagementYour Tenancy and your estate ....................................... (01926) 456 437

Moving HomeApplying For a Transfer (01926) 456 430HomeChoice (Bidding for advertised properties) (01926) 456 430

RepairsReporting RepairsThe Repairs Hotline – to report repairs during office hours ....... (01926) 456 456Emergency Repairs – outside office hours ................... (01926) 456 456

Housing AdviceApplying to join the Housing Register ......... (01926) 456 430

Council Housing Estates SupervisorsChristine Ledger Square – Eileen McKeogh .............. 07866 609 655Fallow Hill – John Lamb 07866 609 674Kennedy/St Paul’s Square – Andy Smith...................... 07866 609 657New Brook Street – Roy Mingaye ................... 07866 609 654Radcliffe Gardens – Ant Collins ....................... 07866 609 656Stamford Gardens – Ernie Oliver ..................... 07866 609 675

Disabled Adaptations ........... (01926) 456405

GaragesApplying for a garage – Mrs Darlison/Mrs Leech .................(01926) 456 424/5Garage Repairs ............. (01926) 456 456

Homelessness ..................(01926) 456 427/428/429/359

Home News Fiona Walsh .................. (01926) 456 447

Housing Complaints, Comments, Compliments Fiona Walsh ................. (01926) 456 447

Leaseholder Enquiries ................ (01926) 456 421

Refuse & Recycling....................................... (01926) 456 339

RentsProblems with paying your home rent. Guy Greenland/Yusaf Ramzan/ Abigail Hay .....(01926) 456 438/435/239Problems with paying your garage rent ........ (01926) 456 457 Rent Direct Debit, Eva Nichols ................... (01926) 456 409Rent Allpay Cards, Satnam Sangha ............ (01926) 456 408

Tenant Involvement(Area Panels & Residents Groups) ................... (01926) 456 445

Tenants’ Contents Insurance SchemeSatnam Sangha .....(01926) 456 408/409

Warwick Response (Lifeline Service)24 hour number ........... (01926) 339 577

Where possible, information can be made available in other formats, including large print, CD and other languages if required. To obtain one of these alternatives, please contact 01926 456 338.

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