Holistic view on Enterprise Mobility Management. Hans-Dieter Michel, +49 170 760 85 43, hans-dieter.michel@t-systems.com

Deutsche telekom - Profile

Source: DT 2014 annual report/TMUS annual report to shareholders 2014

CUSTOMERS & MARKETS

Customers

>151 m mobile customers

>30 m fixed-network

customers/

>17 m broadband

customers

Approx. 6.1 m TV

customers

Some 1.6 m managed

workplace systems

Markets

Present in 50 countries

Germany, Europe and the

USA: with own

infrastructure

T-Systems:

global presence &

alliances via partners

Facts & figures

Telekom in figures,

2014

Revenue € 62.7 bn

Adjusted EBITDA € 17.4 bn

Free cash flow € 4.6 bn

Among the top 100

worldwide

(#105, Fortune500 list)

Employees &

responsibility

Employees worldwide

228,000

8,900 trainees and

cooperative degree students

in Germany

Pioneer of social issues

(climate protection, data

privacy, diversity, etc.)

T-Systems is one of three divisions of Deutsche Telekom

T-Mobile Telekom Deutschland T-Systems

T-Systems delivers ICT solutions for

major corporations and public-sector

organizations worldwide.

The Telekom subsidiaries provide

products and services for the fixed

network, mobile communications, IPTV,

online and cloud services in Europe.

T-Mobile offers cell-phone solutions in

the Netherlands, Austria, the Czech

Republic and the USA.

>3.900 SAP resources on a global scale

Global Delivery Network SI

(11 countries , strong freelancer network > 400 FL)

Strong industry expertise in Telco, Auto,

Public and Health (BaiO Healthcare ~100)

SAP Global Service Provider

Several Alliances and Certifications

T-Systems – Global SAP capabilities

T-Systems – Deutsche telekom’s subsiDiary for major corporations

4

8,6 billion € revenue 0,8 billion € EBITDA 47, 762 employees

Information technology and telecommunications

services in all industries: automotive, finance, transport, retail & public sec

Pionier in cloud computing Corporate customers, multinational corporations & public sector

Financial figures taken from DT's 2014 annual report

May 2015

Why are we here?

As Deutsche Telekom: mobility is our DNA

As T-Systems We combine

IT

and

Telecomunications Know-How

Mobility rules

6

timetable

Route planner

Fitness

Pictures

Calender

E-mail

Flight

Service

room key

Mobility from a company‘s point of view

7

Mobile Productivity

How can I use mobile technologies in an intelligent way to increase productivity and efficiency in my company?

B2C, B2B2C,

B2B, B2M B2E, B2M

options for Mobile Productivity

8

Mobile Productivity

establish new business models and processes

Optimize and simplify existing business processes

9

B2c: example new business processes

B2c/B2bc: Virtual Store

Tesco virtual store

Südkorea Seonreung subway station

500 most wanted products on wallpaper

Scanning with special app

Delivery service, when order is posted before 12 am

+130% Revenue in Online Sales

Most popular shopping app in Korea

>1 Mio Downloads

B2C: Viral Couponing

Coupons directly sent to mobile devices

Viral distribution: forwarding increases discount

Highly used

Proximity marketing/Geotargeting/push-notification

Very good service perception

Very attractive for the customer

More revenue for the engaged companies

Individual customer contact

Munich airport

Example insurance Mobile

12

New sales channel for insurance companies

Short-time insurance for cars, Health, sports, family

dynamic health insurance (dependend on the country)

Easy contracting

13

B2e: example simplifying existing Business Processes

Mobile Productivity B2E?

14

Leverage points Avoid idle times

Reduce paper based processes

Mobilize workflows

Enable Collaboration

Avoid media breaks

Enable document access

Support knowledge worker

15

Effects of mobilisation

16

Revenues

Overall costs

2 – 7 % ICT Kosten

Mobilize core business processes

increase revenues and/or

reduce overall costs

Core business-processes

Mobility: investment in ICT/ direct effects in core business

business case : „mobiler Aussendienst“ With SAP Syclo

The Road to Mobile Productivity

18

enterprise Mobility What do i need?

Which

processes?

Devices?

Online? Offline

Who? What for?

Standard-

Apps?

Screens?

Cache?

Effects in the

backend systems? App

termination?

Architecture?

Data volume?

Software-

Knowhow?

?

?

?

Native?

BYOD?

?

?

Hybrid?

?

mobility

costs?

Security?

B2E/B2B/

B2C? Adaptability?

Motivation

Mobile Enterprise - Components

20

Mobile Access

Mobile Infrastructure

Mobile Productivity

Strategy

Security

Sourcing

Services

Mobile Enterprise - Components

21

Mobile Access

Mobile Infrastructure

Mobile Productivity

the road to mobile productivity

22

Mobile Strategy

Mobile Infrastructure

Mobile Productivity

General conditions influencing IT projects Selection of devices OS Use cases/Quick Wins Security concept Governance Strategy Roadmap

Hardware purchasing Device management Middleware Rollout devices, SIMs Enrollment in MDM Policies PIM

Apps Appstores Mobile

processes Workflows Content Collaboration (VR, …) New Business

Clear scope and clear roadmap!

Secure and stable infrastrutcure!

Value add with all devices!

the road to mobile productivity

23

Mobile Strategy

Mobile Infrastructure

Mobile Productivity

General conditions influencing IT projects Selection of devices OS Use cases/Quick Wins Security concept Governance Strategy Roadmap

Hardware purchasing Device management Middleware Rollout devices, SIMs Enrollment in MDM Policies PIM

Apps Appstores Mobile

processes Workflows Content Collaboration (VR, …) New Business

Clear scope and clear roadmap!

Secure and stable infrastrutcure!

Value add with all devices!

Mobile Enterprise Consulting M

ob

ile S

ec

urity

As

se

me

nt

Mobile Application Strategy Using mobile applications in the enterprise @

Mobile Technology Strategy Using mobile devices in the enterprise

Mobile Device and Application Management Managing and operationg mobile devices and applications

Mobile Service Operations and Governance Management- and governance for mobile services

– 24 –

T-Systems/Detecon: mobility consulting

the road to mobile productivity

26

Mobile Strategy

Mobile Infrastructure

Mobile Productivity

General conditions influencing IT projects Selection of devices OS Use cases/Quick Wins Security concept Governance Strategy Roadmap

Hardware purchasing Device management Middleware Rollout devices, SIMs Enrollment in MDM Policies PIM

Apps Appstores Mobile

processes Workflows Content Collaboration (VR, …) New Business

Clear scope and clear roadmap!

Secure and stable infrastrutcure!

Value add with all devices!

Mobile Infrastructure

Application infrastructure Device infrastructure

Applications/ Business Processes

Hardware

MEAP: Mobile Enterprise Application Platform e.g. SAP Mobile Platform

MDM: Mobile Device Management

27

Access infrastructure

Devicemanagement/Security Approaches

Unmanaged Connection

App Wrapping/Containerization MDM + Sandbox

Device-driven solutions (e.g. Samsung Knox)

Special solutions (BOSNET, SimKo, Mobile Encryption App,…)

Mobile Device Management (MDM)

Sec

urity

leve

l

Mobile Encryption App Secure Voice and Data encryption

1 Android 4.x | 2 iOS 7 and higher | 3 Windows Phone 10 Users must have a relevant mobile service contract with a VoIP provider to use the app.

Easy to roll out within the company: Solution can be rolled out via public

App Stores and provisioning links App-based, optimized for low threshold

installation in large-scale device fleets

Wide range of smartphones supported: Android1

iOS2

Windows Phone3

29

Efficient solution:

Low bandwidth requirement (4.8kbit/s)

Works with GPRS, EDGE, 3G, WiFi, satellite coverage

DATA CENTER

Mobile security RISKS along the entire mobile infrastructure

Internet

VPN

4 7

3

1

2

6

5

3

Data & voice transmission can be tapped Operating systems with back doors Unsecured backend integration 7

5

6

Private use endangers the company Data falls into criminal hands Uncontrolled app behavior Unsecured company network access

3

1

2

4

www.sicherheitstacho.eu

31

hacker attacks on smartphones are fact: see www.sicherheitstacho.eu

32

MDM products Delivery model

= +

Afaria

?

?

SaaS

your optimal MDM Solution

on premise

managed

on premise

unmanaged

hosted

AO

Mobile Device management

Consulting

Individual Services

Mobile Workplace Services (MoWS). comprehensive services.

Multi-OS Support for maximum flexibility

additional modules

Managed End-to-End Services

Catalog- and Order Management

User Management

Service Delivery Management

Software Support Remote Trouble Shooting

Client Engineering Service Desk / User-Help-Desk

Administration

…

E-Mail/PIM

VPN Integration

Testing Services

Security Policies Enforcement

Remote Management

Software Distribution & Management

HW Supply

Asset Management

Reporting

FMC & UC

Self-Service

Mobile Printing

Logistic Services

Enterprise Apps

Break & Fix Services

etc.

Consulting Roadmap Strategy

Logistics, pool devices, fix, warranty handling … Installation

Configuration and enrollment

SLA, UHD, Patches, Incident man. Reporting…

Plan Repair

Run Build

Rollout

Device Lifecycle Management

Ohne Mobile Middleware

SAP

Applikationsinfrastruktur

Sicherstellung von Security Standards

Klar definierte Schnittstellen

Online-/Offline-Fähigkeit

Multi-Plattform-Support

Exponentiell steigender Wartungs- und Managementaufwand

Sicherheit schwieriger zu gewährleisten

Roll-out-Prozesse (z.B. Updates) erschwert

Oracle Etc.

Mit Mobile Middleware

SAP Oracle Etc.

Mobile Middleware

34

the road to mobile productivity

35

Mobile Strategy

Mobile Infrastructure

Mobile Productivity

General conditions influencing IT projects Selection of devices OS Use cases/Quick Wins Security concept Governance Strategy Roadmap

Hardware purchasing Device management Middleware Rollout devices, SIMs Enrollment in MDM Policies PIM

Apps Appstores Mobile

processes Workflows Content Collaboration (VR, …) New Business

Clear scope and clear roadmap!

Secure and stable infrastrutcure!

Value add with all devices!

T-systems‘ App Factory

Global Mobile App Factory ©

Standards & Guidelines Governance Design Guidelines Coding Guidelines Security Guidelines Certification Processes Testing framework

App Factory as consulting offering

Organizational Unit

Agile Process Model SCRUM Efficient approach for

min. time-to-market Flexibility and feedback

on design Certified developer

Technical Framework

Mobile enterprise architecture

Gen. module library Code libraries Infrastructure & tools Developer Platforms

Flexible Delivery Model

Mixed teams onsite/offsite offshore/ nearshore Large partner network Full delivery responsibility

Consulting Framework

T-systems‘ app factory Mobility Support for the entire lifecycle

Global Mobile AppFactory

Run Plan Build

Consulting Concepts App Development

Customizing Integration Roll-Out Operations

Mobile Strategy

Mobile Technology

Mobile Architecture

Mobile Processes

Use Cases

Storybooks

Integration

Security

Native Apps

Hybrid / Cross platform apps

HTML5 Web Apps

Mobile SDKs

Product Apps

Solution Apps

Landscape Setup

Backend integration

Testing

Code Review Certification

App Distribution Training

Roll-Out support

Initiate Onboarding

Application Life Cycle

App Operations

Middleware Operations

Device Management

Middleware Customizing

Backend Customizing

37

Devices

Mobile Middleware

Backend

Mobile Know How

Backend Know-How

Individual apps

Out-of-the-box apps

Mobile Gateway

Mobile Middleware Experts

Security Experts

Mobile Technology Consultants

Mobile Solution Architects

Consulting Mobile Solution

Client (Mobile) Developers

SAP/BI/CRM/ Developer

Architect

Technology Admin

Consultants

Mobile Enterprise: integrations-Know-how

39

Mobile Enterprise - Components

40

Mobile Access

Mobile Infrastructure

Mobile Productivity

Strategy

Security

Sourcing

Services

Thank you!

T-Systems – Deutsche telekom’s subsiDiary for major corporations A global player with global resources

-public- SAP @ T-Systems 42

INTERNATIONAL presence

Focus

Revenue

Employees

*2013 FIGURES

Market position No. 1

No. 2

No. 2

OFFICES IN OVER 20 COUNTRIES, GLOBAL DELIVERY CAPABILITY

LARGE CORPORATIONS, MULTI-NATIONAL COMPANIES, PUBLIC SECTOR AND HEALTHCARE ORGANIZATIONS

€9.5 BILLION*

*2013 FIGURES

APPROX. 50 000 (27 000 IN GERMANY, 23 000 OUTSIDE GERMANY)*

ICT provider in Germany

Systems integration in Germany

Manufacturing IN EMEA

09.06.2015

Why T-Systems?

Privat Cloud Services Security

Made in Germany

accredited Mobility Test

Center

Vendor Benchmark Experton 2 times Leader Mobile Enterprise 2014

B2B and B2C references

Integration

SAP Certified Mobile Operator

One Stop Shopping Public Cloud Services

110.000 full managed devices

Business Consulting

References Technologiepartner

Experton Mobile Enterprise Vendor Benchmark

Mobility Consulting Dienstleister

Enterprise, Deutschland (2014)

Wettbewerbsstärke

Por

tfolio

-Attr

aktiv

ität

Experton Mobile Enterprise Vendor Benchmark Mobile Device Management Dienstleister

Enterprise, Deutschland (2014)

Wettbewerbsstärke

Por

tfolio

-Attr

aktiv

ität

Experton Mobile Enterprise Vendor Benchmark

Managed Workplace Dienstleister

Enterprise, Deutschland (2014)

Wettbewerbsstärke

Por

tfolio

-Attr

aktiv

ität

Telekom

/ T-Systems T-Systems / Detecon

T-Systems

M2M platforms