1

questions

how do we improve the IT infrastructure?

0. what are people doing? learning theory, value network

1. what is part of the infrastructure? value network

2. how can parts be categorized? heuristics

3. what can be removed? survey, design

4. what is added to improve integration? design

5. how to ensure success over long-term? policy, training

2

individual

3

group

4

technology: what?

5

quality

6

quality heuristics check-lists

7

technology: how?

8

every piece is unique

but…

9

common challenges

peoplegrouping, peeking, usability, fragmentation

technologyprocess integration, too many places

contentsharing, quality definition, publishing

10

change suggestions

11

12

13

fewer places, leaner process

• start at Launchpad

• all dates in calendar

• common collection space

• one workbench

• personal/group stream

• blogs for explicit publication of tasks and results

• public feedback cycles

14

more, smaller circles