hold fast - digital pm summit 2016
TRANSCRIPT
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Hold FastManaging design teams when projects go sideways.
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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“Technology companies are expected to move at an incredible pace, and building software is complex” - Alex Schleifer - VP of Design at Airbnb
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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These companies are complex fora variety of reasons…
Departmental make up.
Internal politics.
Team distribution.
Understanding of design’s role.
Limited budget and lofty goals.
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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Once we start to understand these contexts better, we can start to get an idea of what warning signsto look for before, during, and after projects.
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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Shipping is just the beginning.
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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Almost every problem we run into with projects can be traced back to communication issues with our cross functional teams about the projects and processes that surround them.
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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Managing The Process
Managing Stakeholders
Managing Your Team
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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Start by Striving for Transparency
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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Take responsibility for areas where you or your team may have missed the mark.
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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Avoid un-necessary conflict with teams and team members, you can call things as you see them while still moving towards a positive resolution.
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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Admit when you don’t have an answer.
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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Managing Stakeholders& Business Partners
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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We need to build trust
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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Focusing on other people instead of solution to the problem at hand, only leads to additional conflict and away from a problem’s resolution.
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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Managing your team
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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Every experience, good or bad, our teams face will change them.
No team comes out of any experience the same.This is ok
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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Observation is such an important part of our design process, but it is often overlooked as an important part of how we manage and support our teams.
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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It is not enough to just manage our teams during challenging project situations, if we want to be successful, and more importantly, help our teams be successful we need to lead.
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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Managing the process
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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Having an agreed upon process in place will provide a starting point for trouble shooting what caused a project to go off the rails.
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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Be prepared to ditch your process if needed.
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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Remaining flexible is the key to weathering project storms.
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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“Everyone has a plan until they get punched in the face.”
~ Mike Tyson - Washed up boxer, eater of ears
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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Have a Plan B, even a Plan C, that will help the team work through the situation for the needed solution.
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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The needed solution might not be the the ideal solution.
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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There is what’s ideal and there is what’s real.
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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Some things to keep in mindNo two projects are alike.
Do everything you can to avoid blind spots.
Use project kick offs, sprint planning, team retros to inform your strategy for projects moving forward.
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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Stay the course…
Remain flexible…
Remember that leading nets more results than just managing situations and people.
We can’t control everything that comes our way.
Aaron “Ron” Irizarry- @aaroni | Dir of UX - Nasdaq Product Design #holdfast #dpm2016
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Thank you.Aaron “Ron” Irizarry- Dir of UX - Nasdaq
@aaroni
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