h.no :11-9-1, 3 rd floor,vimal complex, kothapet x-road, kothapet,hyderabad: 500 036
DESCRIPTION
THE MIRROR CONSULTANCY SERVICES. H.NO :11-9-1, 3 rd floor,Vimal Complex, Kothapet X-road, kothapet,Hyderabad: 500 036. Andhra Pradesh INDIA. TMCS. H.NO :11-9-1, 3 rd floor,Vimal Complex, Kothapet X-road, kothapet,Hyderabad: 500 036. Andhra Pradesh INDIA. ABOUT US. TMCS - PowerPoint PPT PresentationTRANSCRIPT
H.NO :11-9-1, 3rd floor,Vimal Complex,
Kothapet X-road, kothapet,Hyderabad: 500 036.
Andhra Pradesh INDIA..
H.NO :11-9-1, 3rd floor,Vimal Complex,
Kothapet X-road, kothapet,Hyderabad:
500 036.Andhra Pradesh
INDIA....
TMCS headquartered in Hyderabad (India), was
established with the following vision in mind “Satisfaction of client is top priority”
This vision has become the Prime objective of the company, with every
associate of the company working towards the single goal of providing
better services, efficient solutions and flawless support to their respective
customers.
We believe in building team, which can understand the client’s
requirement and offer the best solutions with their expertise and professional richness and quality of the solution, which ultimately
prove ourselves in place in high in this industry
Our approach is quality centric for all activities, with procedures and processes documented. At T M C S we intend to maintain and enhance leading position through commitment to a
Quality Management Systems that reflect the requirements of international standards and quality certifications. We at T M C S provide services that conform to customers’ requirements, at a
satisfactory overall cost, having regard to functionality, reliability, durability, usability, appearance and safety. We have developed a repeatable, effective processes based upon international standards
that ensure the high quality of service and successful delivery to our T M C S clients. All processes are well documented,
institutionalized and evaluated, ensuring us becoming more effective and efficient with each project we work on.
Quality Control
Quality Parameters Campaign Specific.
Quality Control roles and responsibilities.
QC parameters and associated reports.
BPMS and CRM Systems.
Operations framework application.
SLA compliance with CTQ measures.
Balanced feedback.
Quality principles.
Calibration of scores vs. performance.
Verification/Complaints Procedure
• In our center we recognize that in order to develop integrated audit and verification strategies, a systemic and collaborative approach is needed. Implementing effective auditing and verification programs and processes involves leveraging resources from not only call center resources but also compliance, legal, credit (finance), IT.
• We identify all applicable state and federal regulations that apply and fully understand the implications of implementing and managing around regulations.
• Our Managers and Supervisors actively monitor Reps to ensure regulatory requirements.
Systems Specification Workstations - 120
Mother Board :Asus GigabiteProcessor :2500 + SempronRam :1 GB DDR RamHard disk :256 GBOperating System :Windows XP
Servers - 2
Mother Board :AsusProcessor :3000 + SempronRam :2 GB DDR RamHard disk :250 GB Sata Hard diskOperating System :Windows 2003 Server
Associate Equipment Desktops : P-IV, Win XPP
Systems Specification Workstations - 120
Mother Board :Asus GigabiteProcessor :2500 + SempronRam :1 GB DDR RamHard disk :256 GBOperating System :Windows XP
Servers - 2
Mother Board :AsusProcessor :3000 + SempronRam :2 GB DDR RamHard disk :250 GB Sata Hard diskOperating System :Windows 2003 Server
Associate Equipment Desktops : P-IV, Win XPP
Infrastructure Details
THE MIRROR CONSULTANCY SERVICES Equipment Internet Connection: 1. 2 Mbps Leased line VSNL 2. 10 Mbps broadband connection.
Level 1 - Power Main Backup 8 KVA 4 Hours Backup.
Infrastructure Details
THE MIRROR CONSULTANCY SERVICES Equipment Internet Connection: 1. 2 Mbps Leased line VSNL 2. 10 Mbps broadband connection.
Level 1 - Power Main Backup 8 KVA 4 Hours Backup.
Contact Person
Mr. K.NAVEEN KUMAR. (BDM)
THE MIRROR CONSULTANCY SERVICESH.NO :11-9-1, 3rd floor,Vimal Complex,
Kothapet X-road, kothapet,Hyderabad: 500 036.
Andhra Pradesh INDIA.
Mobile :+919030029783(BDM) +919642366336(CEO)
E-mail: [email protected]
Contact Person
Mr. K.NAVEEN KUMAR. (BDM)
THE MIRROR CONSULTANCY SERVICESH.NO :11-9-1, 3rd floor,Vimal Complex,
Kothapet X-road, kothapet,Hyderabad: 500 036.
Andhra Pradesh INDIA.
Mobile :+919030029783(BDM) +919642366336(CEO)
E-mail: [email protected]