D.Y. PATIL SCHOOL OF HOSPITALITY AND TOURISM STUDIES

REPORT ON FORTUNE HOTEL Fortune Select Exotica, Navi Mumbai

REPORT PREPARED BY VIKAS.A.SAWANT S.Y.D.H.T.S(2015-2016) ROLL NO. - BATCH-C

FORTUNE SELECT EXOTICANAVI MUMBAIMember ITCs hotel group

INDEXSR.NOCONTENTS

1.ACKNOWLEDGEMENT

2.INTRODUCTION OF THE HOTEL

3.HISTORY OF THE HOTEL

4.ORGANIZATION AND HIERARCHY OF STAFF

5.BRANDS OF FORTUNE

6.DUTIES AND RESPONSIBILITIES OF STAFF

7.LOCATION AND ATTRCATION

8.RESTAURANT&MENUS

9.ACCOMODATION

10.FORMS,FORMATS POTOGRAPHS,ETC

11.DETAILS OF WORK PERFORMED

12.MY EXPERIENCE

13.BIBLOGRAPHY

ACKNOWLEDGEMENT

I Mr.VIKAS ANIL SAWANT CLARIFY THAT I HAVE GONE THROUGH FOUR & HALF MONTH TRAINING IN FORTUNE SELECT EXOTICA NAVI MUMBAI. MY HONOURABLE HOTEL FACULTY & THE SENIOR STAFF MEMBER TRAINED ME THROUGHLY ABOUT HOTEL INDUSTRY. IT HAS HELPED ME TO GET MORE AND MORE KNOWLEDGE ABOUT DEPATMENT OF HOTEL LIKE KITCHEN,HOUSEKEEPING I WOULD LIKE TO THANK THE TRAINING MANAGER OF THE HOTEL, Mrs.JAGRUTI MALAW,WHO GAVE ME AN OPPORTUNITY TO GET TRAINED IN THE PROPERTY AND ALSO THE OTHER STAFF OF THE HOTEL WHO HELP TO LEARN NEW THINGS.I WOULD ALSO LIKE TO THANK PRINCIPAL Mrs.VANDANA MISHRA MAM FOR HELPING AND PROVIDING ME AN OPPORTUNITY TO GET TRAINED IN GOOD PROPERTY IN VERY NICE WAY.

Fortune Select Exotica Hotel Navi Mumbai

Fortune Select Exotica Plot No 16,Sector 19-D, Vashi, Navi Mumbai - 400 705 Tel: 91-22-39884444 Fax: 91-22-30958555Email: exotica@fortunehotels.inWebsite: www.fortunehotels.in

INTRODUCTION OF HOTEL FORTUNE SELECT EXOTICA NAVI MUMBAI :- Location Sector 19D vashi Navi mumbai Standard Rooms - 50

Club Rooms - 18

Exotica - 9

Suites - 8

Total - 85 Club Floor - 3rd Floor

Smoking Floor - 5th Floor Parking Available Website: www.fortunehotels.in : exotica@fortunehotels.in

Overview:- Fortune Park Hotels Ltd is a wholly owned subsidiary of ITC Ltd. Set up in 1995 to cater to the first class market segment in business and leisure destinations, Fortune Hotels has grown at a phenomenal pace since its inception. Today with 37 operational hotels and 63 signed alliances across 47 cities, it has emerged as an undisputed leader in the mid market to upscale hotel segment.Location Located at Navi Mumbai, which is the satellite twin city of Mumbai, Fortune Select Exotica offers classy modern day amenities, with warm personalized service. Known for its world-class facilities and excellent service the hotel takes pride in its exclusively appointed rooms. The nearby areas that can be visited during the stay include the Dy Patil Stadium(8km), Balaji Temple(8km) and the Kharghar Hills(10km).

Distance from International Airport: Approx. 24 kmDistance from Domestic Airport: Approx. 27 kmDistance from CST Railway Station: Approx. 24 kmDistance from Mumbai Central Railway Station: Approx. 30 km

Our Environment:- We all see Fortune Select Exotica is exceptionally committed towards environment by using bio degradable products as much as possible and taking energy conservation efforts to fullest extendLOCATION 22 33 N 188 20 EALTITUDE 9 M (30)POPULATION 703,947AREA 1480 sq.kmLATITUDE 19.5 and 19.15LONGITUDE 72.55 and 73.5Temperature: The mean annual temperature ranges from 25 to28C. The mean maximum temperature of the hottest month in this area varies from 30 to 33C in april-may while mean minimum temperature of coldest month varies from 16 to 20C.Extremes of temperature, like 38 to 39C in summer and 11to 14C in winter, may be experienced for a day or two in respective seasonRainfall: The rainy season in mostly confined to south-west monsoon with 80% of the rainfall received during june to October(60 to 70 days). This area, on an average, receives 2500 to 3500 mm rainfall.

Description: FortuneSelect Exotica in Navi Mumbai is the ultimate destination for the discerning business traveler, providing a perfect blend of contemporary international facilities with traditional Indian hospitality. Situated at Vashi, one of the most developed nodes of the city, the hotel takes pride in its exclusively appointed rooms, offering modern best in class amenities with warm personalized service.Our People:- We all at Fortune Select Exotica are dedicated towards guest service,meeting at guest needs and are continuously being trained to become competent professionals in order to provide better to best service. Fortune Select Exotica,Vashi is committed to great satisfaction and hearing wow from them at every movment of truth. Accommodation: Every single room at Fortune Select Exotica epitomizes luxury and the grandeur of Indian culture juxtaposed with modern amenities. All85 roomsat the hotel including50 Standard Rooms, 16 Fortune Club Rooms, 9 Fortune Club Exotica Rooms , 8 Suites and 2 Deluxe Suiteshave been tastefully done up in contemporary style dcor.

The rooms are spacious, contemporary, smart and best in class in the region. They boast of a carefully crafted blend of aesthetics and modern amenities and are well equipped with a complete range of amenities including mini bar, LCD TV, electronic safe, Wi-Fi connectivity, tea / coffee making facilities and much more. Services & Facilities: The hotel offers a complete set of services and facilities that complement a healthy lifestyle and comfortable living. The hotel offers a Business Centre, Health Club with gym, Roof-top swimming pool, Doctor on call, 24-hrs currency exchange, Travel desk, 24-hrs room service, Mini bar, Electronic safe, 42" LCD TVs in all rooms, Direct dial STD/ISD, Voice mail Laptop available on request , Daily newspaper & choice of fruits, Defoggers in bathrooms, Non-smoking floor.Complimentary Facilities and Amenities Provided by the Hotel: Buffet Breakfast Toiletries Dental Kit Slippers Body Lotions Weighing Measure Tea/Coffee Maker Hair Dryer Swimming Pool Gymnasium 2 Hrs Complimentary Wi-Fi Car ParkingComplimentary Facilities and Amenities Available On Request : Iron and Ironing Board Cell Phone Charger Sewing Kit Entangling Comb Nail Filer Baby Bibs Diapers Hair Brush Hair Oil Band Aids Loofah Kit Shaving Kit Savlon / Dettol

IN-room facilities 24-hrs room service Complimentary newspaper Defoggers in bathrooms Direct dial STD/ISD Electronic safe Voice Mail Tea/coffee maker LCD TV in all rooms Mini bar Wi-fi connectivity.

Features 24-hrs currency exchange Business Centre Banquet & Conference facilities Doctor on call Health Club Laptop available on request Non-smoking Floor Roof-top swimming pool Travel Desk Exclusive Fortune Club Lounge.

Seeking Fortune

In today's extremelycompetitive marketscenario, allhotelsare struggling to continuously stay ahead of the competition. It needs no substantiation that chain hotels by virtue of the immense synergies, distribution network, central reservation systems, pan-India sales and marketing infrastructure, support and a deeper knowledge pool have a tremendous edge over stand-alone hotels. This is what Fortune Hotels provides, besides the pride of being part of India's premier hospitality chain.

WHO'S WHOSr.no NAMEDESIGNATION

1Mr. Chetan Bhatnagar General Manager

2Mr.Shirkant DamodlekarUnit Finance Control

3Mr.Layman Bhekare Human Resource Manager

4Mr.Richard David Front Office Manager

5Mr.Amit ChawlaManager Food & Beverages Service

6Mr.Rajendra AgnihotriExecutive Chef

7Mr.Rahendra ChauhanChief Engineer

8Ms.Deepali TekeUnit Sales Manager

9Ms.Jagruti MalawTraining Manager

10Mr.Rajesh thakare Executive Housekeeping

11Mr.Nilesh BarseSystems Executive

12Mr.Philip BhaleroLoss prevention Officer/CSO

FACTS AT A GLANCEArchitect : Mr.Reza KabulInterior Designer : Z Z ArchitectsPhotography. : Mr.Kultaran Sodhi Landscaping : Site Concept Property Management System : IDSComplaint Management System. : IDS Building Management System. : Not Available Mini Bars in Room. : Minibar Systems Asia PTE Televisions. : HITACHI - JAPAN TV Channels. : 82 ChannelsIn Room Safes : JSH Securities Banquet Entrance : A separate entrance Toilets for Physically Challenged : Available in the lobby toilet Car Parking. : 75-80 Cars. Hotel at a glance Fortune Select Exotica, Navi Mumbai is an ideal place to experience the grandeur, the splendor, the sheer comfort of luxuries of living in a whole new world. The hotel is located on the palm beach road just 3 kms from the railway station 28 kms from the Airport. 5 kms from vashi Toll plaza. 24 hrs room service. In-room tea/ coffee maker.

Electronic safe. Setup box TV. Iron & Ironing board on request. In house laundry. High speed wifi Internet connection. International direct dial and voice mail services Zodiac: all day dining restaurant. Nakshatra: Speciality Indian restaurant (lobby level). Banquet halls: 4 function space that can accommodate upto 1000 people. Nostradamus: the Bar (lobby level). Fortune Club Lounge (lobby level). Travel Desk & Ticketing Service. 24 hrs business center. 24 hrs currency exchange. Manager on duty, 24 hrs. Baby-sitting. Doctor on call. 24 hrs car hire and travel services. Massage by prior appointment. State-of-the-art Health Club. Roof Top Swimming pool. Valet car parking facilities. Non Smoking floor.

HISTORY OF FORTUNE SELECT EXOTICA

SURESH KUMAR PRESIDENTFORTUNE PARK HOTEL LTD ITC Hotel is Indias second largest hotel chain with over 100 hotels. Based in the Hotel Division Headquarters at the ITC Fortune,Vashi ITC Hotels is also the exclusive franchisee of the ITC Limited (formerly India Tabacco Campany) group of companies.ITC Hotels is regularly voted amongst the best employers in Asia in the hospitality sector.Navi Mumbai is a satellite twin city of Mumbai and is the largest planned new city in the world. The National Geographic channel has declared Navi Mumbai as one of the best cities in the world. Vashi is one of the most developed and costliest nodes of this well planned city and has grown to become the commercial heart of Navi Mumbai.Its reputation for being organized and self-sufficient has led to the continued growth of its resident and commuter population

Awards and Accolades

Fortune Hotels has been a proud recipient of a number of awards which include - CNBC-AwaazTravelAwards 2015 for the 'Best Hospitality Group', Travel & Hospitality Award for the 'Most Outstanding Mid-Market Hotel Chain 2014', Today's Traveller Award for the 'Best First Class Business Hotel Chain 2014 & 2012', Safari India Award for the 'Best First Class Business Hotel Chain 2014, 2012 & 2010', Hotelier India Award for 'Best Mid-Market Hotel Chain 2014', Hospitality India Award for the 'Best First Class Hotel Chain 2014, 2008-2012', PATWA International Award for the "Best First Class Full Service Business Hotel Chain in India 2013", SATTE Award for 'Leading Mid-Market Chain 2012', and the Abacus TAFI Award for the 'Best Value Hotel Chain in India 2009'.

ORGANIZATION AND HIERARCHY OF STAFFFORTUNE SELECT EXOTICA HIERARCHY

Mr.Chetan Bhatnagar (General Manager)

Mr.Richard David Mr.Amit Chawla Mr.Layman Bhekare (FOM) ( F & B Manager) (HRM)

Mr. Shrikant Damodlekar Deepali Teke Rajeshthakare (UFC) (USM) (EHK)

Mr.Rajendra Agnihotri Mr.Philip Bhalero (Ex.Chef) (CSO)

Hierarchy of Front Office

FRONT OFFICE MANAGER

FRONT OFFICE GUEST RELATION RESERVATION EXECUTIVE EXECUTIVE EXECUTIVE

FRONT OFFICE ASSISTANTS

BELLBOY/DOORMAN

Hierarchy of Housekeeping :-

EXECUTIVE HOUSEKEEPING

Linen In charge/ HOUSEKEEPING HOUSEKEEPING Tailor SUPERVISOR SUPERVISOR

DESK ATTENDANTS ROOM ATTENDANTS GARDNERS PUBLIC AREA ATTENDANTS

Hierarchy of Food and Beverage service:-

FOOD AND BEVERAGE MANAGER

Asst FOOD AND BEVERAGE MANAGER

BANQUETS MANAGER

EXECUTIVE BANQUETS SALES EXECUTIVE CAPTAINS

STEWARDS

Hierarchy of Food Production :-

EXECUTIVE CHEF

SOUS CHEF

CHEF DEPARTIE

DEMI CHEF DEPARTIE

COMM.I

COMM.II

COMM.III

APPRENTICE

Fortune Brands

Fortune Select

Fortune Select Global,Gurgaon

Fortune Select

Fortune Select Global, Gurgaon Fortune Select Palms, Chennai Fortune Select JPCosmos, Bengaluru Fortune Select Trinity, Bengaluru Fortune Select Exotica, Navi Mumbai Fortune Select Manohar, Hyderabad Fortune Select Dasve, Lavasa Fortune Select Metropolitan, Jaipur Fortune Landmark, Indore Fortune Select Regina, Goa Fortune Select Excalibur, Gurgaon Fortune Select Loudon, Kolkata Fortune Select The Savoy, Mussoorie*

Fortune Park

Fortune Park Panchwati, Kolkata

Fortune Park Fortune Park Bella Casa, Jaipur Fortune Landmark, Ahmedabad Fortune Park Centre Point, Jamshedpur Fortune Hotel The South Park, Trivandrum Fortune Park Galaxy, Vapi Fortune Murali Park, Vijayawada Fortune Park Klassik, Ludhiana Fortune Pandiyan Hotel, Madurai Fortune Park Panchwati, Kolkata

Fortune Park Fortune Park JPCelestial, Bengaluru Fortune Kences, Tirupati Fortune Park LakeCity , Thane Fortune Park Vallabha, Hyderabad Fortune JP Palace, Mysore Fortune Park Boulevard, New Delhi* Fortune Park DJ Avenue, New Delhi* Fortune Park Orange, Manesar* Fortune Park Aruna, Chennai*

Fortune Inn

Fortune Inn Grazia, Noida

Fortune Inn Fortune Inn Riviera, Jammu Fortune Inn Jukaso, Pune Fortune Inn Sree Kanya, Visakhapatnam Fortune Inn Grazia, Noida Fortune Inn Valley View, Manipal Fortune Inn Haveli, Gandhinagar Fortune Inn Exotica, Hinjewadi, Pune

Fortune Resort Fortune Resort Grace, Mussoorie

Fortune Resort

Fortune Resort Bay Island, Port Blair Fortune Resort Sullivan Court, Ooty Fortune Resort Central, Darjeeling Fortune Resort Grace, Mussoorie

Duties and job responsibilities of the staff

Reservation: A reservation is responsibilities for room inventory of the hotel. It receives all room bookings and processes on the PMS and dissipates the hotel status to all concerned.Front desk (Reception & FO Cash) : the reception is responsible for the registration of guest during check-in and to complete billing formalities during check-out of guest as well as the guest requirements during their stay. It is the face of the hotel the first and last point of contract. Guest relations: A guest relation welcomes the guest on arrival. Solicits guest feedback during their stay and passes the information to the concerned department with regards to the guest requirements apart from maintaining the guest history to ensure personalized service.Bell desk: The bell desks assist the guests with their luggage during arrival and departure and also take care of errands for the guest as & when required. Is also responsible for the cleanliness of the lobby areas.Travel desk: the out-source travel desk takes care of all the travel requirements of the guest including ticketing.Operator: this is the first invisible face of the hotel. It takes care of all the communication to the hotel or from the hotel. FTSY: fortunate to serve you this is one point contact for all the gust requirements related to all service in the hotel like laundry. Room service etc. we call is at FORTUNE ASSITANCE for the guest the number 6 has been assigned for the same and the guest relations desk handles all the FTSY calls.Business center : this department is very important to all business travelers as it takes care of all business requirements of the guest like faxes, internet, emails, photocopying, orienting etc. we also have a board room located adjoining the business center for meetings and interviews.Housekeeping: housekeeping department is dedicated to preserve the tion. The rooms the department is also responsible for cleaning, upkeep and maintenance of the entire hotel to provide a clean, comfortable, safe, soothing and appealing ambiance by quality, and hygiene.Laundry: our laundry is a complete advance fabric care system catering to the personal wardrobe of our guests and colleagues(staff uniform) apart from the room and F & B linen through the process of cleaning and finishing of garments, by keeping them neat, tidy, and CRISP. We PROVIDE 24hrs of quality service combined with technology, trained manpower as well as broad spectrum laundry detergents/cleaning agents ideally suitable for all types of fabric.

Administrative & GeneralExecutive Offices: our executive offices are responsible for establishing standards and ensuring best customer satisfaction and coordinating with all hotel operation.Finance: our finance departments works together to systematically maintain records of all financial transaction of the hotel and record keeping for all assets and liabilities maintain suitable cash flow, credit recovery and correct balance between payables and receivables.Human Resource & Administration: our HR departments major responsibility is to maintain employee spirit and ensure all employees benefits available to them. It co ordinate all the welfare activities and advices all levels of management on professional approaches to hiring and employees relations. This department also handles all administrative functions for all the employees like payroll, leave records, statutory, compliances etc. Lost Prevention/CSO: our Loss prevention department ensures supervision and monitoring of security and discipline related matters to the hotel. Frisking, timely maintenance of processes, proper work environment, fire installation checks and safety compliances are also responsibilities of the department. Learning and Development: L & D is responsible for ensuring that new joiners are sufficiently inducted to the family and are clear about the basic knowledge about the hotel and hotels ethos and paths I before join their respective departments. Training also coordinates with all departmental training activities being conducted as per the calendar by the various departmental learning/training coordinators. Sales & Marketing: looks after promotion and businesses development of hotel. Transmitting information about our hotel and facilities to the maximum client, ensuring maximum occupancy and bookings at profitable rates are the responsibilities of S & M department Engineering: takes care of hotel equipments along with the maintenance and repair of the same. Has immense contribution in ensuring guest satisfaction. Responsible for mechanical, technical, fire, civil HVAC related activities.

Tourist Attractions in MumbaiPLACE OF WORKSHIP:Mumba Devi Mandir. Mumba Devi Mandir(Marathi): is an oldHindutemple in the city ofMumbai, Maharashtra dedicated to the goddessMumb, the local incarnation of theDevi(Mother Goddess). MarathiMumbderives fromSanskritMah-Amb"Great Mother", andMumba combines the name witha, the Marathi word for "mother". Located inBhuleshwararea inSouth Mumbai, the temple is in the heart of the steel and clothing markets.

Shree Siddhivinayak Ganapati Mandir. The ultimate destination of thousands of devotees on a Tuesday is the Siddhivinayak Temple. Even the never ending long hours of wait do not discourage them from seeking the blessings of Lord Ganesha. This beautiful temple is located at Prabhadevi.

ISKCON temple. ISKCON temple, Mumbaiofficially known asSri Sri Radha Rasabihari ji Templeis a temple inJuhuarea inMumbaiinIndia. It is set upon four acres of land and a stone throw away fromJuhu Beach.A.C. Bhaktivedanta Swami Prabhupada, the founder-acharya ofISKCON

Mahalaxmi Temple. Mahalaxmi Templeis one of the most famous temples ofMumbaisituated onBhulabhai Desai RoadinMahalaxmiarea. It is dedicated toMahalakshmithe central deity ofDevi Mahatmyam. The temple was built in 1831 by Dhakji Dadaji (17601846), a Hindu merchant.

St. Michael's Church. St. Michael's Churchis one of the oldest Catholicchurches inMumbai. The church is situated inMahim, located at the intersection ofL.J. Road and Mahim Causeway. Due to its location, it is also informally known asMahim Church. The church is famous for itsNovenason Wednesdays, which is visited by thousands.St. Thomas Cathedral. St. Thomas Cathedral, Mumbai, completed in 1718, is the firstAnglicanchurchinMumbai(then calledBombay), to improve the "moral standards" of the growingBritishsettlement. It is located on Veer Nariman Road, close toHorniman Circle Gardensand theFlora Fountain.

Haji Ali Dargah. Probably one of the most recognized structures in Mumbai, this Mosque sits on an islet right in near the heart of the city. Built in 1431, the Dargah is receiving ongoing renovations, but can be visited during the low tide. The road is covered during high tide, making it impossible to cross. The structure is relatively small, but makes up for it with its cultural architecture. Especially on Fridays you might get lucky enough to hear musicians playing a form of devotional music.

SIGHTSEEING: Gateway of India Located in South Mumbai, the Gateway of India is a monumental arch built 26 meters high, made in yellow sandstone, according to 16th century Gujarati architectural style. It was constructed between 1915 to 1924 to commemorate the visit of King George V of England and Queen Mary to the city in 1911. This was the only way to enter India at that timeElephanta Caves The Elephanta Caves are located one and a half hour (by boat) out of Mumbai in the harbour. The site of these magnificent caves contains beautiful reliefs, sculptures, and a temple to the Hindu god, Lord Siva. A visit to these caves will be a very memorable experience for any visitor to the Mumbai area.JuhuBeach: One of the most affluent areas of Mumbai, the rich and famous live near this beach. However, its open to the public and offers the visitor a brilliant view of the sea. Its a good place to get good food, especially if you like Italian food for a change. Juhu Beach hosts one of several branches of Caf Mocha where you can get the famed death by chocolate desert. You can also view planes landing and taking off from a good viewpoint at the beach.

Borivali National Park: This is a 104 sq.km park is just 40 minutes from the city centre. Once you walk into the national park, you will be overawed by the 109 kanheri caves, which line the side of the rocky ravine in the center of the park. Dating back to the 2nd and 9th centuries, these Buddhist caves are open to the public between 9am 5:30pm daily. Soak in the wonders of nature.Nehru Planetarium: Nehru Planetariumis the name given to fiveplanetariums inIndia, named after India's firstPrime Minister,Jawaharlal Nehru. These are located inMumbai,New Delhi,PuneandBangalore, plus there is aJawahar PlanetariuminAllahabad. Nehru Planetarium inPunewas the first one inAsia, established in 1954.

WorliSea Link: Thecable-stay bridge connects Bandra in the western suburbs of Mumbai with Worli in South Mumbai. This amazing structure is not only a great way to cross the channel, but makes for a great drive. The scenery is amazing, not least of which is the view of the ocean. The structure itself, with its complex combination of concrete deck and cable-stayed spans is amazing to view, as it was built to not only work, but to look stunning as well. Its worth a drive through, both during the day and in the evening as its lit up.

NCPA auditorium: If youre looking to catch a goodplay, this auditorium is built for large-scale events such as orchestral concerts, opera, ballet, dance programs and more. Since its inception in 1969, the auditorium has made a name for itself by promoting and preserving Indias rich art and cultural traditions. Its possible to catch some kind of cultural event at almost any time as the theater boasts over 500 events in a year.

Marine Drive: A C shaped highway which lines the coast, this road is enjoyed both during the day and at night. It looks like a necklace from above at night, which is why its also known as the Queens Necklace. Most of Mumbais wealthy live in this area; thehousesare luxurious and beautiful to look at. The drive connects to Nariman Point which is thebusinessarea. Many luxury hotels can be found here along with a beautiful view of the ocean.

PLACES TO SEE IN NAVI MUMBAI:Pandavkada waterfall: Pandavkada Fallsis awaterfall located Kharghar, a suburb ofNavi Mumbai. The waterfall, about 107 metres high is a type of 'plunge' waterfall in nature pouring in massive amounts of water on the rocky surface underneath. Pandavkada Waterfall is a popular spot for one day picnics.

Utsav Chowk in Kharghar. Utsav Chowk is one of the most popular landmarks in Kharghar. It is situated at a distance of approximately 5 km from the main city and has been built in the Greek-Roman architectural style. There is a fountain, open spaces and gardens at this chowk, which is situated in the heart of Kharghar town. Auto rickshaws from Belapur Bus Depot to Utsav Chowk cost around INR25, while taxis charge about INR 37 from the depot.

Belapur Fort: Belapur Fortis a fort near the township of Belapur inNavi Mumbai(New Bombay),Maharashtra,India. The fort was built by theSiddisofJanjira. It was later conquered by the Portuguese, and then Marathas. In the early 19th century, the fort was captured by the British. After the British gained supremacy in the region, with the expansion of theBombay Presidency, the strategic importance of the fort declined, and it fell into disuse.

NAKSHATRA

A Unique Interactive Indian Restauant Nakshatra" symbolises our Fortune and our well being. As per ancient Vedi texts Nakshatra translates into a collection of stars which in turn constitute our Galaxy.It is believed that this stars also determine our Fortune. Thus the word "Nakshatra" is aptly chosen as the name for Fortune's signature Indian Restaurant. Nakshatra epitomise the ancient traditions and cultural heritage of India. To us at Fortune, Nakshatra represents the uniqueness of Indian food, the Celebration of its unparalleled diversity its subtleties, delicacies and flavors.

A unique Indian fine dining restaurant with an open interactive display kitchen serving barbecued specialties and Indian breads,showcasing the culinary heritage of India, starting from Shorbas to a variety of Kebabs from Tandoor, Lava Sigri, Tawa, Pathar, Kadai and other Indian delicacies. With the open interactive kitchen, guests get an opportunity to interact with the Chef and order a meal with ingredients and embellishments of their choice. These aspects are appropriately called -"The 9 Elements", The 9 Elements are....Branding /stationary Uniform Food/Beverages /Wine Menus and Wine display with a qualified sommelier attached to it Elements to define the ambience in form of - Table layout, accessories, design of naprons and upholstery Wow elements Visual Kitchen Display Counters (constellations) Live Tadka trolley Astrologer and a tarot card reader in the restaurant

Nostradamus Lounge&bar Nostradamus Lounge & Bar: Bar in a contemporary and relaxing setting offering excellent selection of spirits, wines and beers.Also serve snacks and cold beverages mocktails and savored amid lively music.An ideal venue to relax and meet friends and business associates. "The Bar" servesa wide selection of domestic and international brands of alcoholic beverages from 11:00am to 11:00pm.Happy hour - starts from 06:00pm to 07:00 pm in the evening with a flat discount of 10% on drinks.

BANQUET AREA

ZEUS 1900 sq. ft.

HELIOS 2200 sq. ft.

VENUS1900 sq. ft.

APOLLO1800 sq. ft.

PRE-FUNCTION2000 sq. ft.

BOARD ROOM I AND II320 sq. ft.

TOTAL AREA OF BANQUETS 9800 sq ft

BANQUET & CONFERENCE Meetings & Conferences With more than 910 sq. m of area, the hotel boasts of the biggest banquet space in Navi Mumbai and 5th largest in entire Mumbai having the collapsible partitions which can be converted into either one large hall or smaller halls as per the requirements of the guest. The hotel has a state-of-the-art business center, having two meeting rooms with a seating capacity of 8 guests each and all facilities a business traveler would require. All the banquet halls and seminar rooms are well-equipped with state-of-the-art conferencing facilities. As an icing on the cake, we can also provide you with a Laptop on request.

BANQUET CONFERENCE

BUSINESS CENTER We have state of the art business centre, having two meeting rooms with a seating capacity of 8 & 12 persons and all facilities a business traveler would require.

RESTAURANT & MENUS

OUTLET SPECIALTYLOCATIONCOVERTIMINGS

ZODIAC

24 hours coffee Shop 2nd Floor 6424Hours

NAKSHATRA

Indian fine dining restaurant with an open interactive display kitchen1st Floor Lobby level

7219:30 to 23:30 pm

NOSTRADAMUS

Finest selection of alcoholic beverages.1st Floor Lobby level

1619:30 to 23:30 pm

PASTRY SHOP & IN ROOM DINNING Serves exotic pastries & Cakes1st Floor Lobby level

ZODIACCOFFEE SHOP&MenuZodiac 24 hours Astral Coffee Shop: The name Zodiac resemble the sun signs and the dcor of the restaurant consists of the statues resembling the sun sun signs on the shelves. Zodiac is basically a 24 hrs Multi-cusine (Indian, continental, oriental) restaurant outlet, serving buffet for Breakfast, Lunch as well as Dinner (depending on the room occupancy/Reservation) apart from the A'-la-Carte delicaciesTea Lounge: As the name itself tells us, we serve a wide variety of teas including local falvours and international selection of coffee, We serve along with a wide selection cake, pastries, patties, breads,etc. From 9.00am to 9.00pm.

ROOMS OVERVIEW Standard Rooms- 50 Club Rooms- 18 Exotica- 9 Suites-8 Total- 85 Club Floor- 3rd Floor Smoking Floor- 5th Floor

ROOM CATEGORY

SINGLE

DOUBLE

Standard85009500

Club1100012000

Exotica1250013500

Suite1500015000

STANDARD ROOM- Well-appointed comfortable room with an area of 22 sq. m. Standard Room comes with a complete range of modern amenities including; Welcome amenities, 2 hrs. complimentary wireless internet access, Flat-screen TV, Cable connection/Satellite TV, Complimentary Fruit Platter, Mini Bar, Tea/Coffee Maker, 2 Bottles of Mineral Water (500ml)

In-room Safe, Complimentary Newspaper, Bath Tub, Voice Mail, Writing Desk, Bedside lamp, Full length Mirror, Hair Dryer, Luggage space, Weighing Machine etc. Safe Telephone Iron Newspaper Air Conditioning Lift Non-Smoking Rooms Doorman Housekeeping Wi-Fi on Charge Banquet Facility Doctor on Ca

Fortune Club Room- Well-appointed comfortable & spacious room with an area of 22 sq. m. Fortune Club Room comes with a complete range of upscale amenities including;Welcome amenities, 6 hrs. complimentary Wireless internet access, Flat-screen TV, Cable connection/Satellite TV, DVD Player, Complimentary Wine Bottle, Complimentary Fruit Platter, Mini Bar, Tea/Coffee Maker, 2 Bottles of Mineral Water (500ml) In-room Safe,

Complimentary Newspaper, Bath Tub, Voice Mail, Writing Desk, Bedside lamp, Full length Mirror, Hair Dryer, Ironing Board, Luggage space, Weighing Machine etc. Safe Telephone Iron Newspaper Air Conditioning Lift Non-Smoking Rooms Doorman Housekeeping Wi-Fi on Charge Banquet Facility Doctor on Call

FORTUNE CLUB EXOTICA ROOM - Well-appointed comfortable & spacious room with an area of 30 sq. m. The rooms are spacious, contemporary, smart and best in class in the region with complete range of top-end amenities including; Welcome amenities, 6 hrs. complimentary Wireless internet access, Flat-screen TV, Cable connection/Satellite TV, DVD Player, Complimentary Fruit Platter, Mini Bar, Tea/Coffee Maker, 2 Bottles of Mineral Water (500ml) In-room Safe,

Complimentary Newspaper, Bath Tub, In-room Jacuzzi, Voice Mail, Writing Desk, Bedside lamp, Full length Mirror, Hair Dryer, Ironing Board, Luggage space, Weighing Machine etc. Safe Telephone Iron Newspaper Air Conditioning Lift Non-Smoking Rooms Doorman Housekeeping Wi-Fi on Charge Banquet Facility Doctor on Call

SUITE ROOM:

- Well-appointed comfortable & spacious room with an area of 47 sq. m. The Suite comes with a carefully crafted blend of aesthetics and complete range of top-end amenities including; Welcome amenities, Complimentary Wireless internet access, Flat-screen TV, Cable connection/Satellite TV, Complimentary Fruit Platter, Mini Bar, Tea/Coffee Maker, 2 Bottles of Mineral Water (500ml) In-room Safe, Complimentary Newspaper, Bath Tub, Voice Mail, Writing Desk, Bedside lamp, Full length Mirror, Hair Dryer, Luggage space, Weighing Machine etc. Safe Telephone Iron Newspaper Air Conditioning Lift Non-Smoking Rooms Doorman Housekeeping Wi-Fi on Charge Banquet Facility Doctor on Call

BOARD ROOM

LOBBY & WAITING AREA

WELLNESS CENTRE

SWIMMING POOL

DETAILS OF WORK PERFORMED IN KITCHEN I worked in Indian kitchen as well as continental kitchen. In Indian I had work with commi chef,Jr sous chef,sous chef. I use to marinates beef,lamb and chicken. Preparation of zodiac veg non veg sandwiches of al a carte order. Arranging the food stuff in walk-in. Store pick-up. I use to cut vegetables,onion for graves. Different cuts of vegetables. I use to make staters for banquet partes Preparing banquet food steam rice,dal e fortune etc. with jr.sous chef.

DETAILS OF WORK PERFORMED IN FOOD AND BEVERAGE I was in ZODIAC Multi-cusine restaurant . I present the menu to the guest. Wiping of plates & cutlery&crockery. Folding of napkins. Store pick-up. Set up of restaurant. Taking new linen from housekeeping department. Food pick-up from the kitchen for the buffet set-up Doing the clearance of glasses,cutlery and crockery. Arranging dinner plates and dessert plates at the buffet

DETAILS OF WORK PERFORMED INFRONT OFFFICE

Welcoming the guest at the front desk Escorting the guest to the room with his luggage. Taking luggage from room to the car while depature. Arranging the departure papers in the departure file. Bringing news paper bag from H.K deparment. Tagging news paper with the bag at the guest door.

DETAILS OF WORK PERFORMED INHOUSEKEEPING Room making with room attendant. Bed making,dry mopping,wet mopping,bathroom cleaning,etc. Sorting of soiled linen. Issuing fresh linen to the restaurant. Putting fresh linen,bottel water and other amenities on each floor. Guest Call attent on h.k desk. Store pick-up. Turndown service,replacing emenities,mini bar.

EXPERIENCE I VIKAS.A.SAWANT would like to share my experience with my teacher and colleagues. I completed my training from FORTUNE SELECT EXOTICA . My training experience was really memorable for me because it has thought me a lot of good things which will help me in future for my career. It was an excellent working experience with FORTUNE HOTEL. As the staff of the hotel was too corporative and the working conditions were favorable and safe for the staff as well as the trainees. I got my industrial training done in the different departments of the hotel such as BANQUETS,KITCHEN, FOOD&BEVERAGE, HOUSEKEEPING,FRONT OFFICE & ACCOUNT'S/STORE. My senior staff would always use to tell me whatever problem may arise be ready to face it in a positive manner. I have always listened to them, I

use to watch their way of working in manner of talking to the guest, handling guest problem, etc. The staff of the hotel was very good in the way of talking & teaching the work. I had learned many new things from the hotel even my managers use to appreciate me in my work. I have enjoyed working with the fortune hotel, that really helped me to gain knowledge of hospitality industry. The staff members were very cooperative and strict at the learning part. There was a atmosphere like a family. In the department there is a lot of unity and responsibility which thought us how to gain knowledge and to prosper our own personality as well as how to achieve hospitality goals. The training had improved my communication &technical skill. The overall experience of the hotel was very nice.

BIBLOGRAPHY

www.slideshare.netwww.google.co.inwww.fortunehotels.inwww.zomato.comwww.linkedin.comwww.fortuneselectexotica.comwww.expedia.co.inEmployee Hand Bookhttp://www.cleartrip.com/