hkall/innreach experiment

HKALL/InnReach ExperimentHKALL/InnReach Experiment

1 December 20041 December 2004

HKALL - Hong Kong Academic Library Link 港書網 - 香港高校圖書聯網

Technical IssuesTechnical IssuesDavid Palmer

Systems Librarian Technical Services Support Team Leader

The University of Hong Kong [email protected]


mailto:[email protected]

HKALL is - a pilot project in accelerated resource sharing j

ointly undertaken by the academic libraries of three Hong Kong tertiary institutions, City University of Hong Kong, Lingnan University and The University of Hong Kong.

a union catalogue based on the INNReach software from Innovative Interfaces which allow staff and students of participating libraries to initiate borrowing requests while they search.


How does InnReach work?


INN-Reach Components

Union Catalogue Automatic de-duping Automatic updating in real time from

members to Union Choice of exclusion of certain records,

certain fields Choice of how to handle 856 e-resources

Patron-Initiated Circulation

Architecture

INN-REACHSERVER

millennium

millennium

Bibliographic

Item

Order

Checkin

Authority

Patron

Course

Bibliographic

Item

Order

Checkin

Authority

Patron

Course

Bibliographic

Institution

Lending/Borrowing

HKALL Central Server

LocalSystem

LocalSystem

LocalSystem

LocalSystem

Patron RequestOptions: via own system or via centralserver

Item Circulated

Patron Verified

Request Filled

Item Request

Item Sent

RecordContribution

Patron

Step - by - step

1. User at HKU requests LU bk2. LU prints paging slip3. LU retrieves from shelf4. LU institutional checkout5. Courier, from LU to HKU6. HKU institutional checkin7. HKU email notice to user8. HKU normal checkout to user9. HKU normal checkin from user10. Courier, from HKU to LU11. LU inst. checkin12. Return to shelf

Resource Sharing Features & OptionsResource Sharing Features & Options

Request Load Balancing Multiple Pickup Locations allowed Paging Slips Notices: pickup, etc.

Email, etc. of various. Patron renewals at either borrowing

library or owning library Owning library recalls

Borrowing library cannot make holds or recalls on non-owned items

Statistics In development:

NON-Returnable Module i.e, journal articles

Patron InterfacePatron Interface

1. Title Not Found at your library

2. Click on HKALL button to automatically search INN-Reach catalogue

3. Click link to request item

4. Patron selects/ indicates which is their library

5. Information verified at patron library

6. System Selects Copy and Confirms Request

Some Technical ProblemsSome Technical Problems

How to display e-resource URLs Resolved

Courier service Agreed to use existing service, 48 hours

Merge rate: 2% 17.91% in November CJK in 880 & in 245 etc. Practices differed. November rebuild, new algorithm

Nov Rebuild Unicode is internal code

Some cleanup needs to be done TSVCC, or synonymy of CJK variants soon

台湾 vs. 臺灣 still working on this.

HKALL Circulation PoliciesHKALL Circulation PoliciesAlice Tai

Circulation / Reserve / Interlibrary Loans LibrarianCity University of Hong Kong

[email protected]

Some Basic PrinciplesSome Basic Principles

Make the policies as simple as possible. Minimize policies that interfere with

local circulation practices while still trying to maximize use of the mega collection.

Policies should not undermine the interest of users in the owning libraries.

HKALL Basic PoliciesHKALL Basic Policies

1. Strive to circulate to others what you circulate to your own users.*

2. Circulate to all classes of users.

3. Users get 10 books for 15 days (undergraduates) and 30 days (postgraduates) and they have 5 days to pick up their requests. A single renewal is allowed for the same number of days.

* Excepting AV, short term loan materials, and other collections you dictate.

More Basic PoliciesMore Basic Policies

1. Local patrons are given priority, e.g., local patrons can place recalls and holds but the other library’s patrons cannot.

2. Normal and recalled overdue fines are HK$2.00 and HK$4.00 per item per calendar day respectively and are collected and held by the borrowing library.

3. Book replacement and penalty policies per the owning library.

4. Decision to not display URLs in e-resources in HKALL to avoid licensing problems.

HKALL StatisticsHKALL Statistics

1. There are net borrowers and lenders.

2. Users at 2 of 3 libraries borrowed significant numbers of books owned but checked out.

3. Undergraduates were the largest user group irrespective of the size of their own library.

4. 2/3rds+ of the items borrowed were non-CJK.

5. Three subjects dominated the borrowing/lending activities of these three libraries.

6. HKALL increases the amount and speed of borrowing.

7. Unique items borrowed were frequently out of scope.

What our use statistics tell usWhat our use statistics tell us:

Net Borrowing/LendingNet Borrowing/Lending

CityU

Borrow

Lend

HKU

Borrow

Lend

Lingnan U

Borrow

Lend

Borrow Lend

CityU 3,870 1,682

HKU 1,736 3,191

Lingnan U 1,152 1,885

Totals 6,758 6,758

HKU

Own

Not Own

CityU

Own

Not Own

Lingnan U

Own

Not Own

OwnedNot

Owned

CityU 2,577 1,917

HKU 1,044 692

Lingnan U 295 986

Borrowing What Is OwnedBorrowing What Is Owned

Staff

PG Student

UG Student

Type No.

Staff 1,409

PG Student 1,357

UG Student 4,257

Borrower’s StatusBorrower’s Status

CJK

Non CJK

Language No.

CJK 2,306

Non CJK 5,205

Language of Titles BorrowedLanguage of Titles Borrowed

Three subject clusters dominated the borrowing and lending scene during the experiment.

SubjectCity U Top 3 B/L

HKU Top 3 B/L

Lingnan U Top 3 B/L

General Works / Bibliography

- - -

Philosophy / Psychology / Religion

- - B1,

Social Science / Law / Education

B1, L1 B1, L1 B2, L1

Science / Technology

B2, L3 B2, L2 L2

Arts / Architecture

- - -

Language / Literatures

B3, L2 B3, L3 B1, L3

History / Geography

- - -

B=Borrow

L=Lend

1. Social Science /Law/Education

2. Science/Technology3. Language/Literature

Subjects BorrowedSubjects Borrowed

Turnaround Time Delay factors? # Filled requests through

HKALL ILL HKALL ILL*

2 working days Nil Nil 95% 9%

3 working days 1. Time of requests submission 2. Number of search trials e.g., after-hour submission plus 2nd search of the item

1. Staff mediation2. Time of requests submission3. Number of search trials

4% 12%

4 working days 1. Time of requests submission 2. Number of search trials 3. Pick-up time of internal courier for resources reside in branches and remote storage facilities. +

1. Staff mediation2. Time of requests submission3. Number of search trials 4. Pick-up time of internal courier for resources reside in branches and remote storage facilities. +

1% 22%

5+ working days Same 57%

# To avoid overweight charges, sometimes we need to hold up some non-urgent items for dispatch the day after. This will lead to some delay. Hiring Youth Outreach as our courier service supplier which offers a larger weight allowance compared to DHL has eased the situation to a great extent though not 100%.

* These figures are for HKU only and reflect the experience during the year prior to the introduction of HKALL.+ Except Lingnan University

HKALLHKALL Increases the Speed of Borrowing Increases the Speed of Borrowing

HKALL increased the amount of borrowing but decreased the HKALL increased the amount of borrowing but decreased the amount of traditional ILL between participating librariesamount of traditional ILL between participating libraries

CityU HKU LU

ILL 03 1,229 570 282

ILL 04 921 242 222

HKALL 4,494 1,858 1,281

-

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

4,500

5,000

City U HKU LU

ILL 03

ILL 04

HKALL 04

Percent Appropriate

Medical

Law

Arts/Architecture

SocialScience/Education

Science/Technology

SubjectPercent Appropriate

Medical 17

Law 24

Arts/Architecture 24

Social Science / Education

41

Science / Technology

49

HKU librarians reviewed the non-duplicate titles to determine what percent fell within HKU’s collecting policies.

Collecting Scope of Titles BorrowedCollecting Scope of Titles Borrowed

HKALL User SurveyHKALL User SurveyTommy Yeung

Associate Librarian (Reader Services)Lingnan [email protected]

mailto:[email protected]

Objectives of SurveyObjectives of Survey

To find out users’ general comments on the HKALL service

To find out comments from specific groups of users

To enable users to express their own opinions To compare HKALL with ILLiad To identify areas for future improvement

Online questionnaire 19 structured questions on a 5-point scale Open-ended questions 9 focus group meetings for academic staff,

library staff and students

MethodologyMethodology

Comments on the general features of HKALL

Rating of performance, e.g. fulfillment, turnaround time, etc.

Future expectations Comparison of HKALL with ILLiad Other comments

Online QuestionnaireOnline Questionnaire

Users Like HKALL Because It:Users Like HKALL Because It:

Acts as a source of obtaining materials not available in your own library. (80%*)

Enables users just to click a few buttons and easily make a request instead of typing the item information into the borrowing system again. (80%*)

Generates email notices, e.g. pickup, overdue, cancellation, etc. to inform users of the request status. (76%*)

Integrates with the library’s online catalogue so that separate searches of other library catalogues are not required. (73%)

*Chose either good / excellent

Fulfillment rate (67%*) Turnaround time (62%*) HKALL and ILLiad are considered the same by

50% of respondents Detail result available at:

http://obelix.lib.hku.hk/cgi-bin/survey/hkall2004/stat.cgi

* Chose either good / excellent

Comments on HKALL PerformanceComments on HKALL Performance

Include more libraries so that more items can be made available to users (88%*)

Allow users to self-renew items more than once (82%*)

Remind users to return the loan items before the due date (74%*)

Handle requests for journal articles (70%*)

*Chose either important / extremely important

Users Wish HKALL WouldUsers Wish HKALL Would

“Excellent on the whole.” “I would say this scheme has been excellently carr

ied out. with this scheme, resources in the universities can be better utilised …”

“HKALL simply makes life easier. thank you …” “A convenient system for academic exchanges.” “it would be great if the collaboration can extend t

o …” “It should include all eight institutions in HK.”

Positive CommentsPositive Comments

“loan period is too short, why not allow longer period in case no one request it.”

“I think giving us a larger quota is better …” “the turnaround time is a little bit long …” “Sometimes I was a bit confused, as HKALL serv

ices are processed by the ILLiad counter.” “Books in our HKU libraries should be sufficient

… I don’t see there’s any needs for collaborations with other U’s libraries.”

Complaints / Negative CommentsComplaints / Negative Comments

Including external customers and internal staff

Individual sessions for academic staff, students and library staff

Opportunity for interaction

Focus Group MeetingFocus Group Meeting

Learned about HKALL through different channels

Liked the service a lot Considered that wider access would not be

a good alternative of information access Wished more libraries could join HKALL

Focus Group Meeting - StudentsFocus Group Meeting - Students

Learned about HKALL through different channels

Opined that HKALL had good integration with Web-OPAC

Considered that JULAC Card was not a convenient form of information access

Wished more libraries could join HKALL

Focus Group Meeting – Academic StaffFocus Group Meeting – Academic Staff

Service became more complicated Impact varied from section to section Believed that users liked ILLiad more Worried on work pressure if more libraries

were going to join

Focus Group Meeting – Library StaffFocus Group Meeting – Library Staff

Strategic Level• More member libraries• Better promotion strategy

Operational Level• Loan quota and period extended• More renewals• Hold requests become possible• Due date alert• Handle journal requests

HKALL Will Become More Successful If:HKALL Will Become More Successful If:

Thank You !Thank You !


hkall/innreach experiment

Documents