8/12/2019 HK003 - Do Not Disturb Policy

1/2

HK003 Do Not Disturb Policy Page1

Policy Title : Do Not Disturb Policy Policy Number: HK003

Issued date: Policy Version no: 1

Effective date: Issued by: Christelle Van Ende

Distribution: FrontOffice/Housekeeping/Security Pages of this policy: 2

Purpose:

The purpose of this policy is to ensure that our Guests privacy and safety is honored at

all times.

Procedure:

1. Any room that has a Do Not Disturb (DND) sign indicates that the guest does

not wish to be disturbed.

2. DND status must be honored at all times, unless service has been requested by

the guest.

3. Any DND status must be monitored by Room Attendants and Floor Supervisors.

4. If the daily servicing of the room cannot be provided before 3:30 pm, the

Housekeeping Coordinator should call the room in order to check if the guest is in

good condition and if he requires anything.

5. If there is no answer, the Housekeeping Coordinator must immediately inform the

Duty Manager about the situation. The Duty Manager, accompanied by a Security

Officer must check physically the room.

6. If the guest is not inside the room, an apology card should be slipped under the

guestroom door, informing the guest that Housekeeping service was attempted

and inviting the guest to call for the service.

8/12/2019 HK003 - Do Not Disturb Policy

2/2

HK003 Do Not Disturb Policy Page2

Executive Housekeeper Front Office Manager

General Manager