Hk training-21- lost & found

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<ul><li> 1. HO USEKEEPING MO DULE - 1 Lost &amp; Found procedure </li> <li> 2. LO ST AND FO UND CATEGORIESVALUABLES NON VALUBLES NON PERISHABLES ALCOHOL PERISHABLES </li> <li> 3. Section Header 3CLASSIFICATIO NCategory A Valuables Cash, computers, cell phones, watches, jewellery, Creditcards, Passports, Passbook, flight tickets, High branded items.Category B Non Valuable Irons, Hairdryers, Cosmetics, Shoes, Clothes, Bags, perfumes Files, Confidential papersand other personal items , Shampoos, Toilet paper, Shampoos, Soaps etc.Category C Perishables Foodstuff, Soft Beverages etc.Category D Alcoholic Beverages Spirits, Wines etc. </li> <li> 4. Section Header 4LO ST &amp; FO UNDObjectiveAll efforts are made to return items left behind by the guest, before heleaves the hotel premises or the city.All items found are entered in the lost and found register maintained athousekeeping desk </li> <li> 5. Section Header 5LO ST &amp; FO UNDProcedureDepartures are informed by Front office to Housekeeping as soon as the guestinforms/prepare to come down for check-out.The HK associate checks for mini bar consumption, guest items left behind andmisuse/ missing hotel items.The items left behind are immediately communicated to front office and returned tothe guest before he settles his bills and checks-out.In case the guest has departed to airport. Effort has to be made to ensure the itemsare sent for it to reach the guest before he leaves the city.Guest items purposely left behind or thrown in dust bins are entered in the lost andfound register and disbursed to the finder through an employee package slip afterthree months.All lost and found items are entered in the lost and found register. </li> <li> 6. Section Header 6LO ST &amp; FO UNDProcedureGuest items found in public areas are entered in the lost and found register. Frontdesk and the F&amp;B outlets are informed of the same.Valuable items are kept in the EHKs custody in the Valuable locker in office. Nonvaluable items are stored in the Lost and found roomAll items found in guest rooms are communicated to the guest through the FrontOffice / MagicIn case, if the guest asks to send or keep the item till his next visit, do it accordinglyand store it separately in On HOLD section in L&amp;F room.Lost and found keys are deposited at security at all times and authorised personal bythe EHK can withdraw the same.A lost and found register will be maintained at the housekeeping desk showing alldetails </li> <li> 7. Section Header 7LO ST &amp; FO UNDProcedureAn inquiry book shall be maintained to record all inquiries about Lost and Found Allsuch queries will be answered within 24 hours by office phone and followed by letter ifitems are not located, or by mailing the article if it is foundIf the Guest is going to personally collect the item he will have to produce someidentification and will have to sign the lost and found register/ slip to acknowledgereceipt of the itemIf the item is mailed the desk associate will fill all the dispatch details in the Lost andFound register and also file the mail detailed voucher separatelyThe guest may authorize another person to collect the item; in this case he will haveto send a letter authorizing the person to do soItems will be mailed through courier at the cost of the guestReceipts of mailing an item abroad will be preserved as proof that the item wasdispatched </li> <li> 8. Section Header 8LO ST &amp; FO UNDProcedureIn case a guest has to be contacted regarding lost and found the business telephonenumber must be used firstDirty clothes if left behind will be laundered before storageLost and Found log must include: date the item was found, finders name, locationwhere the item was found, description of item etc.All LNF found has to be updated in the Guest profile on ONQ-PMNo one can disclose items openly to any guests through mail etc without approval ofthe EHK to ensure items are returned to the rightful owner. It should be described bythe guest only. </li> <li> 9. Va l u b l e s w i l l b e s t o r e d f o r a p e r i o d o f 6 m o n t h s i fthe item is not claimed it will be handed over to thefinder on an Employee Package pass. A) True B) False Incorrect- -Click anywhere to Correct Click anywhere to continue Your answer: You did not answer this question You answered this correctly! The correct answer is:the question completely You must answer Submit Clear before continuing </li> <li> 10. A Mont blanc belt is a non valuble losta nd found item. A) True B) False Incorrect- -Click anywhere to Correct Click anywhere to continue Your answer: You did not answer this question You answered this correctly! The correct answer is:the question completely You must answer Submit Clear before continuing </li> <li> 11. All efforts are made to return items left behind bythe guest, before he leaves the hotel premises ort h e c i t y. A) True B) False Incorrect- -Click anywhere to Correct Click anywhere to continue Your answer: You did not answer this question You answered this correctly! The correct answer is:the question completely You must answer Submit Clear before continuing </li> <li> 12. MATCH THE FOLLOWING Column 1 Column 2A Valubles A Cash, computers, cellB Non Valubles . phones, watches, jewellery, Credit cards, Passports, Passbook, flightC Perishables tickets, High branded items Shoes, Clothes, B Irons, Hairdryers, Cosmetics,D Alcohol . Bags, perfumes Files, Confidential papers and other personal items , Shampoos, Toilet paper, Shampoos, Soaps etc C Foodstuff, Soft Beverages etc . D Spirits, Wines . Incorrect- -Click anywhere to Correct Click anywhere to continue Your answer: You did not answer this question You answered this correctly! The correct answer is:the question completely You must answer Submit Clear before continuing </li> <li> 13. All LNF found has to be updated in the Guest profile PMS A) True B) False Incorrect- -Click anywhere to Correct Click anywhere to continue Your answer: You did not answer this question You answered this correctly! The correct answer is:the question completely You must answer Submit Clear before continuing </li> <li> 14. Quiz Your Score {score} Max Score {max-score} Number of Quiz {total-attempts} Attempts Question Feedback/Review Information Will Appear Here Continue Review Quiz </li> <li> 15. Section Header 15Re m e m b e r - A l l effo r t s a re m a d e to re t u r n i te m s l ef t b e h i n d b y t h e g u e st , b efo re h e l e ave s t h e h o te l p re m i s e s o r t h e c i t y. </li> </ul>